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feat: new roles

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Naomi Carrigan
2025-12-15 20:01:45 -08:00
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src/content/docs/staff/hierarchy.md
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@@ -38,6 +38,12 @@ stateDiagram
stl --> mr
stl --> ds
out --> cg
mgr --> ac
legal --> cs2
hr --> crc
exec --> sc
legal --> hrc
exec --> hr
exec:Executives (CEO, etc.)
dir:Community Director
legal:Legal and Policy Advisor
@@ -65,4 +71,10 @@ stateDiagram
mr:Member Relation Specialist
ds:Documentation Support Team
cg:Community Growth Specialist
sc: Security Coordinator
hrc:Harassment Response Coordinator
cs2:Child Safety Coordinator
crc:Conflict Resolution Coordinator
ac:Appeals Coordinator
hr:Human Resources Advisor
```
src/content/docs/staff/roles.md
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@@ -373,6 +373,213 @@ The Community Growth Specialist develops and implements comprehensive growth str
- Understanding of community dynamics and member lifecycle management
- Project management capabilities for executing complex growth initiatives
### 4.9. Security Coordinator (Specialist Leadership)
#### 4.9.1. Role Overview
The Security Coordinator oversees community security operations, coordinates responses to criminal activity and security threats, and ensures compliance with legal reporting obligations whilst protecting community members and platform integrity.
**Key Responsibilities:**
- Coordinate responses to criminal activity and security threats within the community
- Oversee evidence preservation and documentation for security incidents
- Ensure compliance with legal reporting obligations and mandatory reporting requirements
- Coordinate with law enforcement and external authorities when necessary
- Develop and maintain security protocols and emergency response procedures
- Provide security training and guidance to staff members
- Monitor for patterns of criminal activity and security threats
- Coordinate with Technical Administrators on cybersecurity and platform security matters
- Maintain relationships with external security professionals and legal counsel
- Document security incidents and maintain security records for legal compliance
#### 4.9.2. Security and Legal Expertise
**Essential Qualifications:**
- Understanding of criminal activity recognition and appropriate response procedures
- Knowledge of legal reporting obligations and mandatory reporting requirements
- Experience with evidence preservation and documentation procedures
- Strong understanding of cybersecurity threats and platform security
- Ability to coordinate with law enforcement and external authorities appropriately
**Preferred Experience:**
- Professional security or law enforcement background
- Legal education or paralegal certification
- Experience with online community security and threat assessment
- Knowledge of data protection and privacy laws affecting security operations
- Crisis management and emergency response experience
### 4.10. Harassment Response Coordinator (Specialist Leadership)
#### 4.10.1. Role Overview
The Harassment Response Coordinator oversees community harassment response operations, coordinates support for harassment victims, and ensures effective enforcement of anti-harassment policies whilst maintaining safe community environments.
**Key Responsibilities:**
- Coordinate responses to harassment and bullying reports within the community
- Provide support and resources to harassment victims
- Ensure consistent enforcement of anti-harassment policies and procedures
- Coordinate with Crisis Response Coordinator for severe harassment situations
- Develop and maintain harassment response protocols and victim support procedures
- Provide harassment response training and guidance to staff members
- Monitor for patterns of harassment and coordinate preventive measures
- Coordinate with Legal and Policy Advisor on harassment policy development
- Maintain relationships with external support resources and advocacy organisations
- Document harassment incidents and maintain records for accountability and legal compliance
#### 4.10.2. Harassment Response and Victim Support Expertise
**Essential Qualifications:**
- Understanding of harassment recognition and appropriate response procedures
- Experience with victim support and trauma-informed care practices
- Strong understanding of anti-harassment policies and enforcement procedures
- Ability to coordinate comprehensive support for harassment victims
- Knowledge of legal considerations related to harassment and bullying
**Preferred Experience:**
- Professional background in victim advocacy or support services
- Training in trauma-informed practices and crisis intervention
- Experience with online harassment and cyberbullying response
- Knowledge of harassment laws and legal protections
- Conflict resolution and mediation experience
### 4.11. Child Safety Coordinator (Specialist Leadership)
#### 4.11.1. Role Overview
The Child Safety Coordinator oversees community child safety operations, coordinates responses to child safety concerns, and ensures compliance with legal reporting obligations whilst protecting minors and maintaining safe community environments.
**Key Responsibilities:**
- Coordinate responses to child safety concerns and reports within the community
- Ensure compliance with legal reporting obligations and mandatory reporting requirements
- Coordinate with law enforcement and child protection agencies when necessary
- Develop and maintain child safety protocols and protection procedures
- Provide child safety training and guidance to staff members
- Monitor for grooming behaviours and other child safety threats
- Coordinate age verification and access control measures
- Coordinate with Security Coordinator on criminal activity involving minors
- Maintain relationships with external child protection resources and agencies
- Document child safety incidents and maintain records for legal compliance and accountability
- Provide support and resources for minors and their families when appropriate
- Oversee community environments to ensure they are safe for minors
#### 4.11.2. Child Safety and Protection Expertise
**Essential Qualifications:**
- Understanding of child safety recognition and appropriate response procedures
- Knowledge of legal reporting obligations and mandatory reporting requirements
- Experience with child protection practices and trauma-informed care for minors
- Strong understanding of grooming behaviours and online safety threats
- Ability to coordinate comprehensive child safety responses
- Knowledge of child protection laws and legal requirements
**Preferred Experience:**
- Professional background in child protection, social work, or related fields
- Training in child safety, child protection, or youth services
- Experience with online child safety and cyberbullying response
- Knowledge of child protection laws and reporting requirements
- Crisis intervention and trauma-informed care experience with minors
### 4.12. Conflict Resolution Coordinator (Specialist Leadership)
#### 4.12.1. Role Overview
The Conflict Resolution Coordinator oversees community conflict resolution operations, facilitates mediation and restorative justice processes, and ensures effective resolution of disputes whilst maintaining community relationships and preventing escalation.
**Key Responsibilities:**
- Coordinate conflict resolution processes for interpersonal, group-level, and authority-based conflicts
- Facilitate mediation and restorative justice processes for community disputes
- Develop and maintain conflict resolution protocols and mediation procedures
- Provide conflict resolution training and guidance to staff members
- Monitor for early warning signs of conflict escalation and coordinate preventive interventions
- Coordinate with Head Moderator on conflicts involving moderation decisions
- Coordinate with Harassment Response Coordinator on conflicts involving harassment
- Coordinate with Crisis Response Coordinator for conflicts involving mental health or safety concerns
- Maintain relationships with external mediation resources and conflict resolution professionals
- Document conflict resolution processes and outcomes for accountability and learning
- Evaluate conflict resolution effectiveness and implement continuous improvements
- Support community members in developing conflict resolution skills
#### 4.12.2. Conflict Resolution and Mediation Expertise
**Essential Qualifications:**
- Understanding of conflict resolution principles and restorative justice approaches
- Experience with mediation facilitation and dispute resolution processes
- Strong communication and active listening skills for conflict facilitation
- Ability to remain neutral and facilitate constructive dialogue
- Understanding of trauma-informed conflict resolution practices
- Knowledge of de-escalation techniques and conflict prevention strategies
**Preferred Experience:**
- Professional background in mediation, conflict resolution, or dispute resolution
- Training in restorative justice, mediation, or conflict transformation
- Experience with online community conflict resolution
- Knowledge of conflict resolution theory and best practices
- Experience facilitating difficult conversations and complex disputes
- Understanding of cultural competency in conflict resolution
### 4.13. Appeals Coordinator (Specialist Leadership)
#### 4.13.1. Role Overview
The Appeals Coordinator oversees community appeals processes, ensures independent and impartial review of appeals, and maintains accountability and transparency in appeals procedures whilst protecting community member rights.
**Key Responsibilities:**
- Coordinate appeals processes for moderation actions, disciplinary decisions, and policy applications
- Ensure independent and impartial review of appeals by appropriate reviewers
- Develop and maintain appeals procedures and review standards
- Provide appeals process training and guidance to staff members
- Coordinate appeals review panels and independent assessment processes
- Ensure appeals processes are accessible and transparent to community members
- Coordinate with Legal and Policy Advisor on appeals involving legal or policy questions
- Coordinate with Head Moderator on appeals of moderation decisions
- Maintain relationships with external appeals resources and independent reviewers
- Document appeals processes and outcomes for accountability and transparency
- Evaluate appeals process effectiveness and implement continuous improvements
- Ensure appeals processes comply with community policies and legal requirements
#### 4.13.2. Appeals and Review Expertise
**Essential Qualifications:**
- Understanding of appeals processes and independent review principles
- Experience with impartial assessment and review procedures
- Strong analytical skills for evaluating appeals and evidence
- Ability to ensure procedural fairness and due process
- Understanding of community policies and enforcement procedures
- Knowledge of transparency and accountability requirements
**Preferred Experience:**
- Professional background in legal review, administrative appeals, or dispute resolution
- Training in appeals processes, administrative law, or procedural fairness
- Experience with community governance and accountability systems
- Knowledge of appeals best practices and procedural standards
- Experience conducting independent reviews and assessments
- Understanding of community member rights and protections
### 4.14. Human Resources Advisor (Specialist Leadership)
#### 4.14.1. Role Overview
The Human Resources Advisor oversees staff recruitment, performance management, staff relations, and staff wellness programmes, ensuring effective staff management practices and supporting volunteer staff development and retention.
**Key Responsibilities:**
- Coordinate staff recruitment and selection processes, including application review and selection committee coordination
- Coordinate performance management processes including annual reviews, quarterly check-ins, and performance evaluations
- Develop and maintain staff relations procedures and internal conflict resolution processes
- Coordinate staff wellness programmes and burnout prevention initiatives
- Coordinate staff recognition and appreciation programmes
- Track staff policy compliance and training completion
- Coordinate staff onboarding processes in collaboration with Training and Development Coordinator
- Provide guidance on staff management best practices and volunteer service standards
- Maintain staff records and documentation for accountability and compliance
- Coordinate staff exit processes and transition support
- Evaluate staff management effectiveness and implement continuous improvements
- Support staff professional development and career advancement pathways
#### 4.14.2. Human Resources and Staff Management Expertise
**Essential Qualifications:**
- Understanding of volunteer management and staff relations principles
- Experience with recruitment, selection, and performance management processes
- Strong interpersonal and communication skills for staff support
- Ability to maintain confidentiality and handle sensitive staff matters
- Understanding of staff wellness and burnout prevention strategies
- Knowledge of volunteer service standards and best practices
**Preferred Experience:**
- Professional background in human resources, volunteer management, or staff relations
- Training in performance management, recruitment, or organizational development
- Experience with online community staff management
- Knowledge of volunteer service legal considerations and best practices
- Experience with staff recognition and appreciation programmes
- Understanding of staff development and retention strategies
## 5. Volunteer Leadership Opportunities
### 5.1. Community Moderators