From 703062451150db8d3665f03bb7d42cdfb217efbf Mon Sep 17 00:00:00 2001 From: Naomi Carrigan Date: Mon, 15 Dec 2025 20:01:45 -0800 Subject: [PATCH] feat: new roles --- src/content/docs/staff/hierarchy.md | 12 ++ src/content/docs/staff/roles.md | 207 ++++++++++++++++++++++++++++ 2 files changed, 219 insertions(+) diff --git a/src/content/docs/staff/hierarchy.md b/src/content/docs/staff/hierarchy.md index e96fa0e..9d64fe2 100644 --- a/src/content/docs/staff/hierarchy.md +++ b/src/content/docs/staff/hierarchy.md @@ -38,6 +38,12 @@ stateDiagram stl --> mr stl --> ds out --> cg + mgr --> ac + legal --> cs2 + hr --> crc + exec --> sc + legal --> hrc + exec --> hr exec:Executives (CEO, etc.) dir:Community Director legal:Legal and Policy Advisor @@ -65,4 +71,10 @@ stateDiagram mr:Member Relation Specialist ds:Documentation Support Team cg:Community Growth Specialist + sc: Security Coordinator + hrc:Harassment Response Coordinator + cs2:Child Safety Coordinator + crc:Conflict Resolution Coordinator + ac:Appeals Coordinator + hr:Human Resources Advisor ``` diff --git a/src/content/docs/staff/roles.md b/src/content/docs/staff/roles.md index d21051e..d77ef9a 100644 --- a/src/content/docs/staff/roles.md +++ b/src/content/docs/staff/roles.md @@ -373,6 +373,213 @@ The Community Growth Specialist develops and implements comprehensive growth str - Understanding of community dynamics and member lifecycle management - Project management capabilities for executing complex growth initiatives +### 4.9. Security Coordinator (Specialist Leadership) + +#### 4.9.1. Role Overview +The Security Coordinator oversees community security operations, coordinates responses to criminal activity and security threats, and ensures compliance with legal reporting obligations whilst protecting community members and platform integrity. + +**Key Responsibilities:** +- Coordinate responses to criminal activity and security threats within the community +- Oversee evidence preservation and documentation for security incidents +- Ensure compliance with legal reporting obligations and mandatory reporting requirements +- Coordinate with law enforcement and external authorities when necessary +- Develop and maintain security protocols and emergency response procedures +- Provide security training and guidance to staff members +- Monitor for patterns of criminal activity and security threats +- Coordinate with Technical Administrators on cybersecurity and platform security matters +- Maintain relationships with external security professionals and legal counsel +- Document security incidents and maintain security records for legal compliance + +#### 4.9.2. Security and Legal Expertise +**Essential Qualifications:** +- Understanding of criminal activity recognition and appropriate response procedures +- Knowledge of legal reporting obligations and mandatory reporting requirements +- Experience with evidence preservation and documentation procedures +- Strong understanding of cybersecurity threats and platform security +- Ability to coordinate with law enforcement and external authorities appropriately + +**Preferred Experience:** +- Professional security or law enforcement background +- Legal education or paralegal certification +- Experience with online community security and threat assessment +- Knowledge of data protection and privacy laws affecting security operations +- Crisis management and emergency response experience + +### 4.10. Harassment Response Coordinator (Specialist Leadership) + +#### 4.10.1. Role Overview +The Harassment Response Coordinator oversees community harassment response operations, coordinates support for harassment victims, and ensures effective enforcement of anti-harassment policies whilst maintaining safe community environments. + +**Key Responsibilities:** +- Coordinate responses to harassment and bullying reports within the community +- Provide support and resources to harassment victims +- Ensure consistent enforcement of anti-harassment policies and procedures +- Coordinate with Crisis Response Coordinator for severe harassment situations +- Develop and maintain harassment response protocols and victim support procedures +- Provide harassment response training and guidance to staff members +- Monitor for patterns of harassment and coordinate preventive measures +- Coordinate with Legal and Policy Advisor on harassment policy development +- Maintain relationships with external support resources and advocacy organisations +- Document harassment incidents and maintain records for accountability and legal compliance + +#### 4.10.2. Harassment Response and Victim Support Expertise +**Essential Qualifications:** +- Understanding of harassment recognition and appropriate response procedures +- Experience with victim support and trauma-informed care practices +- Strong understanding of anti-harassment policies and enforcement procedures +- Ability to coordinate comprehensive support for harassment victims +- Knowledge of legal considerations related to harassment and bullying + +**Preferred Experience:** +- Professional background in victim advocacy or support services +- Training in trauma-informed practices and crisis intervention +- Experience with online harassment and cyberbullying response +- Knowledge of harassment laws and legal protections +- Conflict resolution and mediation experience + +### 4.11. Child Safety Coordinator (Specialist Leadership) + +#### 4.11.1. Role Overview +The Child Safety Coordinator oversees community child safety operations, coordinates responses to child safety concerns, and ensures compliance with legal reporting obligations whilst protecting minors and maintaining safe community environments. + +**Key Responsibilities:** +- Coordinate responses to child safety concerns and reports within the community +- Ensure compliance with legal reporting obligations and mandatory reporting requirements +- Coordinate with law enforcement and child protection agencies when necessary +- Develop and maintain child safety protocols and protection procedures +- Provide child safety training and guidance to staff members +- Monitor for grooming behaviours and other child safety threats +- Coordinate age verification and access control measures +- Coordinate with Security Coordinator on criminal activity involving minors +- Maintain relationships with external child protection resources and agencies +- Document child safety incidents and maintain records for legal compliance and accountability +- Provide support and resources for minors and their families when appropriate +- Oversee community environments to ensure they are safe for minors + +#### 4.11.2. Child Safety and Protection Expertise +**Essential Qualifications:** +- Understanding of child safety recognition and appropriate response procedures +- Knowledge of legal reporting obligations and mandatory reporting requirements +- Experience with child protection practices and trauma-informed care for minors +- Strong understanding of grooming behaviours and online safety threats +- Ability to coordinate comprehensive child safety responses +- Knowledge of child protection laws and legal requirements + +**Preferred Experience:** +- Professional background in child protection, social work, or related fields +- Training in child safety, child protection, or youth services +- Experience with online child safety and cyberbullying response +- Knowledge of child protection laws and reporting requirements +- Crisis intervention and trauma-informed care experience with minors + +### 4.12. Conflict Resolution Coordinator (Specialist Leadership) + +#### 4.12.1. Role Overview +The Conflict Resolution Coordinator oversees community conflict resolution operations, facilitates mediation and restorative justice processes, and ensures effective resolution of disputes whilst maintaining community relationships and preventing escalation. + +**Key Responsibilities:** +- Coordinate conflict resolution processes for interpersonal, group-level, and authority-based conflicts +- Facilitate mediation and restorative justice processes for community disputes +- Develop and maintain conflict resolution protocols and mediation procedures +- Provide conflict resolution training and guidance to staff members +- Monitor for early warning signs of conflict escalation and coordinate preventive interventions +- Coordinate with Head Moderator on conflicts involving moderation decisions +- Coordinate with Harassment Response Coordinator on conflicts involving harassment +- Coordinate with Crisis Response Coordinator for conflicts involving mental health or safety concerns +- Maintain relationships with external mediation resources and conflict resolution professionals +- Document conflict resolution processes and outcomes for accountability and learning +- Evaluate conflict resolution effectiveness and implement continuous improvements +- Support community members in developing conflict resolution skills + +#### 4.12.2. Conflict Resolution and Mediation Expertise +**Essential Qualifications:** +- Understanding of conflict resolution principles and restorative justice approaches +- Experience with mediation facilitation and dispute resolution processes +- Strong communication and active listening skills for conflict facilitation +- Ability to remain neutral and facilitate constructive dialogue +- Understanding of trauma-informed conflict resolution practices +- Knowledge of de-escalation techniques and conflict prevention strategies + +**Preferred Experience:** +- Professional background in mediation, conflict resolution, or dispute resolution +- Training in restorative justice, mediation, or conflict transformation +- Experience with online community conflict resolution +- Knowledge of conflict resolution theory and best practices +- Experience facilitating difficult conversations and complex disputes +- Understanding of cultural competency in conflict resolution + +### 4.13. Appeals Coordinator (Specialist Leadership) + +#### 4.13.1. Role Overview +The Appeals Coordinator oversees community appeals processes, ensures independent and impartial review of appeals, and maintains accountability and transparency in appeals procedures whilst protecting community member rights. + +**Key Responsibilities:** +- Coordinate appeals processes for moderation actions, disciplinary decisions, and policy applications +- Ensure independent and impartial review of appeals by appropriate reviewers +- Develop and maintain appeals procedures and review standards +- Provide appeals process training and guidance to staff members +- Coordinate appeals review panels and independent assessment processes +- Ensure appeals processes are accessible and transparent to community members +- Coordinate with Legal and Policy Advisor on appeals involving legal or policy questions +- Coordinate with Head Moderator on appeals of moderation decisions +- Maintain relationships with external appeals resources and independent reviewers +- Document appeals processes and outcomes for accountability and transparency +- Evaluate appeals process effectiveness and implement continuous improvements +- Ensure appeals processes comply with community policies and legal requirements + +#### 4.13.2. Appeals and Review Expertise +**Essential Qualifications:** +- Understanding of appeals processes and independent review principles +- Experience with impartial assessment and review procedures +- Strong analytical skills for evaluating appeals and evidence +- Ability to ensure procedural fairness and due process +- Understanding of community policies and enforcement procedures +- Knowledge of transparency and accountability requirements + +**Preferred Experience:** +- Professional background in legal review, administrative appeals, or dispute resolution +- Training in appeals processes, administrative law, or procedural fairness +- Experience with community governance and accountability systems +- Knowledge of appeals best practices and procedural standards +- Experience conducting independent reviews and assessments +- Understanding of community member rights and protections + +### 4.14. Human Resources Advisor (Specialist Leadership) + +#### 4.14.1. Role Overview +The Human Resources Advisor oversees staff recruitment, performance management, staff relations, and staff wellness programmes, ensuring effective staff management practices and supporting volunteer staff development and retention. + +**Key Responsibilities:** +- Coordinate staff recruitment and selection processes, including application review and selection committee coordination +- Coordinate performance management processes including annual reviews, quarterly check-ins, and performance evaluations +- Develop and maintain staff relations procedures and internal conflict resolution processes +- Coordinate staff wellness programmes and burnout prevention initiatives +- Coordinate staff recognition and appreciation programmes +- Track staff policy compliance and training completion +- Coordinate staff onboarding processes in collaboration with Training and Development Coordinator +- Provide guidance on staff management best practices and volunteer service standards +- Maintain staff records and documentation for accountability and compliance +- Coordinate staff exit processes and transition support +- Evaluate staff management effectiveness and implement continuous improvements +- Support staff professional development and career advancement pathways + +#### 4.14.2. Human Resources and Staff Management Expertise +**Essential Qualifications:** +- Understanding of volunteer management and staff relations principles +- Experience with recruitment, selection, and performance management processes +- Strong interpersonal and communication skills for staff support +- Ability to maintain confidentiality and handle sensitive staff matters +- Understanding of staff wellness and burnout prevention strategies +- Knowledge of volunteer service standards and best practices + +**Preferred Experience:** +- Professional background in human resources, volunteer management, or staff relations +- Training in performance management, recruitment, or organizational development +- Experience with online community staff management +- Knowledge of volunteer service legal considerations and best practices +- Experience with staff recognition and appreciation programmes +- Understanding of staff development and retention strategies + ## 5. Volunteer Leadership Opportunities ### 5.1. Community Moderators