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@@ -2,6 +2,16 @@
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title: Contact Policy
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---
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# CONTACT POLICY
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## Introduction and Legal Framework
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This Contact Policy establishes our communication standards, channels, and expectations for all interactions with our organisation. This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.
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**IMPORTANT: All communications are subject to our Limitation of Liability and Indemnification Policy, Community Code of Conduct, and applicable legal frameworks. By engaging in communication with us, you acknowledge and agree to comply with all relevant policies.**
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---
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:::tip
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We maintain a full list of all officially-owned social media accounts. You can view those accounts at https://cdn.nhcarrigan.com/socials.txt.
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@@ -27,17 +37,17 @@ sf5ea0XB23JqTDU2e7AusUzTwc4coUGPrrOBTVJI2NSJSS/eUEiGUMhUBYOTtcbnJEnHQb
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JPPjuDt7Fb
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hNVMgZf9Sem3HtylOFsYFIwD6caRz8uRZ3VqiqQhpvCcrEdG9Ezna9362EJsVE1GUwiIMG
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nZMY6gjdQeezJpC3BGsCMCI6dF3pq6XlQ0Qrmmo9dTHW+ACdUBnBicG9Qpi+6ctBYGSHVx
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NP9XfAtfiGVe60t9ojoZiY8w9mAX//l+7L6EYgivm0MJWstSsilb/+3hqD3pywhrd/zF6b
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LK7eSS34bl3DiFPQq0IBtzK4vAgpnRRg3OzzUWYKwV5OeF9WP9kyC4ZoPFVWYMEqbGXYcK
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lSoyLtKhg+
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-----END SSH SIGNATURE-----
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```
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@@ -125,7 +135,7 @@ Our code repositories are all self-hosted. You will need to request an account v
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### 3.1 Announcements Page
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We have a dedicated forum category where we post all of our organisational updates.
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We have a dedicated page where we post all of our organisational updates.
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- URL: https://hikari.nhcarrigan.com/announcements
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- Nature: You can reply to announcement threads to discuss the announcement.
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@@ -196,75 +206,11 @@ If you're interested in having us speak at your event or contribute to your publ
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We regularly update our professional profiles with new projects, skills, and achievements. Follow us on these platforms to stay informed about our professional journey and potential opportunities for collaboration.
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## 5. One-on-One Sessions
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We offer personalized, one-on-one sessions to cater to various needs, from casual conversations to in-depth consultations. Book your session through our Topmate profile.
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### 5.1 Coffee Chat - $50
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A casual, informal conversation to connect and share ideas.
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- Duration: 15 minutes
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- Purpose:
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- Get to know Naomi
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- Discuss general topics in tech
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- Share experiences and insights
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- Best for:
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- Students looking for career advice
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- Professionals seeking to expand their network
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- Anyone interested in a friendly chat about tech and open source
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### 5.2 Consulting Session - $100
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A focused, one-on-one session to discuss potential new projects and align our services with your needs.
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- Duration: 30 minutes
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- Purpose:
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- Explore your project requirements in detail
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- Discuss how our services can meet your needs
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- Provide estimated quotes for the proposed work
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- Best for:
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- Developers stuck on a particular problem
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- Project managers seeking technical guidance
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- Startups needing expert input on their tech stack
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### 5.3 Mentorship Session - $200
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An in-depth, personalized session focused on long-term professional growth and skill development.
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- Duration: 1 hour
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- Purpose:
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- Provide career guidance and development strategies
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- Offer personalized learning plans and resources
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- Review and provide feedback on code or projects
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- Best for:
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- Early-career developers seeking guidance
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- Professionals looking to transition into tech
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- Anyone seeking structured, long-term professional development
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### 5.4 How to Book a Session:
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- Complete the [meeting request form](https://forms.nhcarrigan.com/form/uUKZiJSDm6847iDOlpZkD5QF7cAjoTbTm0F4T0EdW0I)
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- Wait for an email to schedule a time
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### 5.5 Preparing for Your Session:
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- Coffee Chat: Come with topics you'd like to discuss or questions about the industry
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- Consulting: Prepare a clear description of your problem or project, and any relevant code or documentation
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- Mentorship: Outline your career goals and areas where you'd like to improve
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### 5.6 Additional Information:
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- All sessions are conducted virtually via a video call in our Discord server.
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- Rescheduling is possible with at least 24 hours notice
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For any questions about these sessions or to discuss a different type of engagement, please reach out through our preferred contact methods listed in previous sections.
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## 6. Email Communication
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## 5. Email Communication
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We offer several email addresses for specific types of inquiries. Please use the appropriate email address to ensure your message reaches the right team and receives the most efficient response.
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### 6.1 General Inquiries
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### 5.1 General Inquiries
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- Email: contact@nhcarrigan.com
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- Use for:
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@@ -273,7 +219,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Media or press inquiries
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- Any queries that don't fit other categories
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### 6.2 Billing and Financial Matters
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### 5.2 Billing and Financial Matters
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- Email: billing@nhcarrigan.com
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- Use for:
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@@ -282,7 +228,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Refund requests
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- Updating billing information
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### 6.3 Technical Support
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### 5.3 Technical Support
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- Email: support@nhcarrigan.com
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- Use for:
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@@ -290,7 +236,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Reporting bugs or technical issues
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- Documentation clarifications
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### 6.4 Privacy Concerns
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### 5.4 Privacy Concerns
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- Email: privacy@nhcarrigan.com
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- Use for:
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@@ -299,7 +245,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Reporting potential privacy breaches
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- Opting out of data collection (where applicable)
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### 6.5 Security Matters
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### 5.5 Security Matters
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- Email: security@nhcarrigan.com
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- Use for:
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@@ -307,7 +253,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Questions about our security practices
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- Concerns about potential security breaches
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### 6.6 Legal Inquiries
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### 5.6 Legal Inquiries
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- Email: legal@nhcarrigan.com
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- Use for:
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@@ -316,7 +262,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Requests for legal documentation
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- Formal notices or communications
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### 6.7 Feedback and Suggestions
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### 5.7 Feedback and Suggestions
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- Email: feedback@nhcarrigan.com
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- Use for:
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@@ -325,7 +271,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Sharing your experience with our services
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- Offering ideas for future developments
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### 6.8 Press/Media Inquiries
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### 5.8 Press/Media Inquiries
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- Email: press@nhcarrigan.com
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- Use for:
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@@ -333,7 +279,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Scheduling interviews for your media outlet
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- Attribution requests in academic articles
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### 6.9 Event Requests
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### 5.9 Event Requests
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- Email: events@nhcarrigan.com
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- Use for:
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@@ -342,7 +288,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Workshop or training session requests
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- Event sponsorship inquiries
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### 6.10 Marketing Inquiries
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### 5.10 Marketing Inquiries
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- Email: marketing@nhcarrigan.com
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- Use for:
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@@ -351,7 +297,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Advertising inquiries
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- Content licensing requests
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### 6.11 Career Information
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### 5.11 Career Information
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- Email: careers@nhcarrigan.com
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- Use for:
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@@ -360,7 +306,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Inquiries
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- Following up on job applications
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### 6.12 Partnerships
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### 5.12 Partnerships
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- Email: partners@nhcarrigan.com
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- Use for:
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@@ -369,7 +315,7 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Brand ambassador programmes
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- Product placement or sponsored content inquiries
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### 6.13 Email Communication Guidelines
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### 5.13 Email Communication Guidelines
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- Subject Line: Please use a clear, concise subject line that summarizes your inquiry.
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- Content: Provide all relevant details in your initial email to expedite the response process.
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@@ -377,22 +323,25 @@ We offer several email addresses for specific types of inquiries. Please use the
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- Response Time: We aim to respond to all emails within 2 business days. Complex inquiries may require additional time.
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- Follow-ups: If you haven't received a response after 3 business days, feel free to send a polite follow-up.
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### 6.14 Email Privacy and Security
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### 5.14 Email Privacy and Security
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All email communications are treated as confidential.
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**Reference to Comprehensive Privacy Framework**: Detailed privacy protections, data handling procedures, and security measures are set forth in our Privacy Policy, which is incorporated herein by reference.
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We do not share your email address or the content of your messages with third parties unless:
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All email communications are treated as confidential and subject to our comprehensive privacy protections.
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- Required by law; OR
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- As part of a public warning related to a violation of our Code of Conduct
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We do not share your email address or the content of your messages with third parties except as outlined in our Privacy Policy, including:
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### 6.15 Spam and Unsolicited Emails
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- When required by law or legal process
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- As part of public safety measures related to Code of Conduct violations
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- As necessary for service provision and technical operations
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### 5.15 Spam and Unsolicited Emails
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We have a strict no-spam policy. If you receive any unsolicited emails claiming to be from us, please report them to security@nhcarrigan.com.
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By using the appropriate email address for your inquiry, you help us provide you with the most efficient and accurate response possible. If you're unsure which email to use, feel free to send your inquiry to contact@nhcarrigan.com, and we'll direct it to the appropriate team.
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### 6.16 Acceptable Use and Consequences
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### 5.16 Acceptable Use and Consequences
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We are committed to maintaining a respectful and productive communication environment. To ensure this:
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@@ -411,13 +360,13 @@ We reserve the right to report serious abuses to relevant authorities if necessa
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By communicating with us via email, you agree to adhere to these guidelines and understand the consequences of misuse.
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## 7. Direct Messages
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## 6. Direct Messages
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### 7.1 Direct Message Policy
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### 6.1 Direct Message Policy
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We offer direct messaging as a private, personalized communication channel. However, to manage our time effectively and ensure the highest quality of service, direct messages are the lowest priority of communication. Instead, we strongly encourage you to reach out via our Discord community.
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### 7.2 Purpose and Use
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### 6.2 Purpose and Use
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Direct messages should be used for:
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@@ -425,17 +374,17 @@ Direct messages should be used for:
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- Sensitive information that shouldn't be shared publicly
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- Personalized support or consultation requests
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### 7.4 Response Time
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### 6.3 Response Time
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- We aim to respond to direct messages within 5-7 business days.
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- Complex inquiries may require additional time, which will be communicated to you.
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### 7.5 Appropriate Use
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### 6.4 Appropriate Use
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- Direct messages should be used responsibly and for legitimate purposes only.
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- Abusive, harassing, or spam messages will not be tolerated and may result in blocking or reporting to the platform.
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### 7.6 Alternatives
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### 6.5 Alternatives
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We encourage users to consider the following alternatives before sending a direct message:
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@@ -443,7 +392,7 @@ We encourage users to consider the following alternatives before sending a direc
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- Check our FAQ or documentation for commonly asked questions
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- Post in our community forums for non-urgent matters
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### 7.8 Consent and Acknowledgment
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### 6.7 Consent and Acknowledgment
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By sending a direct message, you acknowledge that you have read and agreed to this policy.
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