feat: time for another audit/overhaul/revamp (#13)

### Explanation

_No response_

### Issue

Closes #11

### Attestations

- [ ] I have read and agree to the [Code of Conduct](https://docs.nhcarrigan.com/community/coc/)
- [ ] I have read and agree to the [Community Guidelines](https://docs.nhcarrigan.com/community/guide/).
- [ ] My contribution complies with the [Contributor Covenant](https://docs.nhcarrigan.com/dev/covenant/).

### Dependencies

- [ ] I have pinned the dependencies to a specific patch version.

### Style

- [ ] I have run the linter and resolved any errors.
- [ ] My pull request uses an appropriate title, matching the conventional commit standards.
- [ ] My scope of feat/fix/chore/etc. correctly matches the nature of changes in my pull request.

### Tests

- [ ] My contribution adds new code, and I have added tests to cover it.
- [ ] My contribution modifies existing code, and I have updated the tests to reflect these changes.
- [ ] All new and existing tests pass locally with my changes.
- [ ] Code coverage remains at or above the configured threshold.

### Documentation

_No response_

### Versioning

_No response_

Reviewed-on: #13
Co-authored-by: Naomi Carrigan <commits@nhcarrigan.com>
Co-committed-by: Naomi Carrigan <commits@nhcarrigan.com>

src/content/docs/staff/training/accessibility-coordination.md

@@ -6,11 +6,11 @@ title: Accessibility Coordination Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Mission
+### 1.1. Purpose and Mission
 
-This training provides comprehensive guidance for staff members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organizational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.
+This training provides comprehensive guidance for staff members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organisational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.
 
-### 1.2 Role Definition and Importance
+### 1.2. Role Definition and Importance
 
 **Accessibility Coordinator Responsibilities:**
 - **Universal Design Leadership**: Leading implementation of universal design principles across all community platforms and services
@@ -20,20 +20,20 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Policy Development**: Developing and maintaining accessibility policies and procedures
 - **Technology Assessment**: Evaluating and improving the accessibility of community technology platforms
 
-### 1.3 Integration with Organizational Values
+### 1.3. Integration with Organizational Values
 
 **Accessibility as Social Justice:**
 - **Disability Rights**: Understanding disability as a social justice issue and advocating for disability rights
-- **Intersectionality**: Recognizing how disability intersects with other marginalized identities
+- **Intersectionality**: Recognising how disability intersects with other marginalised identities
 - **Community Empowerment**: Empowering community members with disabilities to participate fully
 - **Systemic Change**: Working to change systems and structures that create barriers for people with disabilities
 - **Nothing About Us, Without Us**: Ensuring meaningful participation of disabled people in all accessibility decisions
 
 ## 2. ACCESSIBILITY FUNDAMENTALS
 
-### 2.1 Understanding Disability and Accessibility
+### 2.1. Understanding Disability and Accessibility
 
-#### 2.1.1 Models of Disability
+#### 2.1.1. Models of Disability
 
 **Social Model of Disability:**
 - **Barrier Focus**: Disability is created by barriers in society, not by individual impairments
@@ -47,7 +47,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Community Implications**: Social model guides our approach to accessibility and inclusion
 - **Empowerment Focus**: Social model empowers disabled people as experts on their own needs
 
-#### 2.1.2 Types of Disabilities and Access Needs
+#### 2.1.2. Types of Disabilities and Access Needs
 
 **Visible and Invisible Disabilities:**
 - **Physical Disabilities**: Mobility impairments, limb differences, physical limitations
@@ -64,9 +64,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Age-Related Changes**: Accessibility needs that develop with ageing
 - **Intersectional Needs**: How disability intersects with other identities and access needs
 
-### 2.2 Legal Framework and Standards
+### 2.2. Legal Framework and Standards
 
-#### 2.2.1 Accessibility Laws and Regulations
+#### 2.2.1. Accessibility Laws and Regulations
 
 **Key Accessibility Legislation:**
 - **Americans with Disabilities Act (ADA)**: US federal civil rights law prohibiting discrimination
@@ -76,12 +76,12 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Canadian Accessibility Standards**: Accessibility requirements under Canadian law
 
 **Legal Compliance Requirements:**
-- **Public Accommodations**: Requirements for businesses and organizations serving the public
+- **Public Accommodations**: Requirements for businesses and organisations serving the public
 - **Digital Accessibility**: Legal requirements for website and application accessibility
 - **Communication Access**: Requirements for accessible communication and information
 - **Physical Access**: Requirements for physical accessibility of facilities and services
 
-#### 2.2.2 International Accessibility Standards
+#### 2.2.2. International Accessibility Standards
 
 **WCAG 2.1 Guidelines:**
 - **Perceivable**: Information must be presentable in ways users can perceive
@@ -96,9 +96,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 3. DIGITAL ACCESSIBILITY IMPLEMENTATION
 
-### 3.1 Web and Platform Accessibility
+### 3.1. Web and Platform Accessibility
 
-#### 3.1.1 Technical Accessibility Requirements
+#### 3.1.1. Technical Accessibility Requirements
 
 **HTML and Semantic Structure:**
 - **Semantic Elements**: Proper use of headings, landmarks, lists, and semantic HTML
@@ -112,7 +112,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **ARIA Implementation**: Proper use of ARIA labels, roles, and properties
 - **Custom Components**: Accessibility of custom interactive components and widgets
 
-#### 3.1.2 Content Accessibility
+#### 3.1.2. Content Accessibility
 
 **Text and Language:**
 - **Plain Language**: Clear, simple language that is easy to understand
@@ -126,9 +126,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Transcript Provision**: Complete transcripts for audio and video content
 - **Sign Language Interpretation**: Sign language interpretation when appropriate
 
-### 3.2 Assistive Technology Compatibility
+### 3.2. Assistive Technology Compatibility
 
-#### 3.2.1 Screen Reader Optimization
+#### 3.2.1. Screen Reader Optimization
 
 **Screen Reader Testing:**
 - **NVDA**: Free, open-source screen reader testing
@@ -142,7 +142,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Skip Links**: Skip navigation links for efficient screen reader navigation
 - **Alternative Text**: Comprehensive alt text that conveys meaning, not just description
 
-#### 3.2.2 Other Assistive Technologies
+#### 3.2.2. Other Assistive Technologies
 
 **Voice Recognition Software:**
 - **Dragon Speech Recognition**: Compatibility with voice recognition software
@@ -156,14 +156,14 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 **Magnification Software:**
 - **Screen Magnification**: Compatibility with screen magnification tools
-- **High Contrast**: Support for high contrast and custom color schemes
+- **High Contrast**: Support for high contrast and custom colour schemes
 - **Responsive Design**: Design that works well at high magnification levels
 
 ## 4. PHYSICAL AND ENVIRONMENTAL ACCESSIBILITY
 
-### 4.1 Event and Meeting Accessibility
+### 4.1. Event and Meeting Accessibility
 
-#### 4.1.1 Physical Event Planning
+#### 4.1.1. Physical Event Planning
 
 **Venue Accessibility:**
 - **Entrance Accessibility**: Accessible entrances with appropriate signage
@@ -177,7 +177,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Assistive Listening**: Hearing loops, FM systems, and other assistive listening devices
 - **Large Print Materials**: Large print versions of all event materials
 
-#### 4.1.2 Virtual Event Accessibility
+#### 4.1.2. Virtual Event Accessibility
 
 **Platform Accessibility:**
 - **Screen Reader Compatibility**: Ensure virtual event platforms work with screen readers
@@ -191,9 +191,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Chat Accessibility**: Accessible chat functions and alternative communication methods
 - **Break Scheduling**: Appropriate breaks and accommodation for different attention spans
 
-### 4.2 Communication and Information Access
+### 4.2. Communication and Information Access
 
-#### 4.2.1 Document Accessibility
+#### 4.2.1. Document Accessibility
 
 **Document Format Standards:**
 - **PDF Accessibility**: Properly tagged PDFs with logical reading order
@@ -202,12 +202,12 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Version Control**: Maintaining accessibility across document versions and updates
 
 **Visual Design Accessibility:**
-- **Color Contrast**: Appropriate color contrast ratios for text and background
-- **Color Independence**: Information not conveyed through color alone
+- **Colour Contrast**: Appropriate colour contrast ratios for text and background
+- **Colour Independence**: Information not conveyed through colour alone
 - **Font Selection**: Readable fonts and appropriate font sizes
 - **Layout Clarity**: Clear, logical layout that supports understanding
 
-#### 4.2.2 Communication Methods
+#### 4.2.2. Communication Methods
 
 **Multi-Modal Communication:**
 - **Text Options**: Written communication options for all important information
@@ -223,9 +223,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 5. COMMUNITY ACCESSIBILITY ADVOCACY
 
-### 5.1 Disability Culture and Community
+### 5.1. Disability Culture and Community
 
-#### 5.1.1 Disability Pride and Identity
+#### 5.1.1. Disability Pride and Identity
 
 **Understanding Disability Culture:**
 - **Disability Pride**: Celebrating disability as a natural part of human diversity
@@ -239,23 +239,23 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Community Preferences**: Following language preferences of disabled community members
 - **Evolution of Language**: Understanding how disability language continues to evolve
 
-#### 5.1.2 Intersectionality and Multiple Identities
+#### 5.1.2. Intersectionality and Multiple Identities
 
 **Intersectional Disabilities:**
 - **Race and Disability**: Understanding how racism and ableism intersect
 - **Gender and Disability**: Addressing sexism and ableism together
-- **LGBTQ+ and Disability**: Supporting individuals with multiple marginalized identities
+- **LGBTQ+ and Disability**: Supporting individuals with multiple marginalised identities
 - **Class and Disability**: Understanding how poverty and disability interact
 
 **Inclusive Advocacy:**
 - **Multiple Perspectives**: Ensuring diverse disability perspectives are included
 - **Leadership Development**: Supporting disabled community members as leaders
 - **Systemic Analysis**: Understanding how multiple systems of oppression interact
-- **Coalition Building**: Building coalitions across different marginalized communities
+- **Coalition Building**: Building coalitions across different marginalised communities
 
-### 5.2 Accessibility Policy Development
+### 5.2. Accessibility Policy Development
 
-#### 5.2.1 Policy Creation and Implementation
+#### 5.2.1. Policy Creation and Implementation
 
 **Policy Development Process:**
 - **Community Input**: Meaningful involvement of disabled community members in policy development
@@ -269,7 +269,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Resource Allocation**: Appropriate budget and resource allocation for accessibility
 - **Accountability Measures**: Clear accountability measures and progress tracking
 
-#### 5.2.2 Accessibility Auditing and Assessment
+#### 5.2.2. Accessibility Auditing and Assessment
 
 **Systematic Accessibility Review:**
 - **Regular Audits**: Scheduled accessibility audits of all community platforms and services
@@ -285,15 +285,15 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 6. TRAINING AND EDUCATION
 
-### 6.1 Staff Accessibility Training
+### 6.1. Staff Accessibility Training
 
-#### 6.1.1 Universal Accessibility Education
+#### 6.1.1. Universal Accessibility Education
 
 **Foundation Training for All Staff:**
 - **Disability Awareness**: Basic disability awareness and etiquette training
 - **Accessibility Principles**: Understanding of universal design and accessibility principles
 - **Legal Requirements**: Overview of legal accessibility requirements and compliance
-- **Community Values**: Integration of accessibility with organizational values and mission
+- **Community Values**: Integration of accessibility with organisational values and mission
 
 **Role-Specific Training:**
 - **Content Creation**: Accessibility training for staff who create content
@@ -301,7 +301,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Technology**: Accessibility training for technical staff and developers
 - **Customer Service**: Accessibility training for community support and member relations
 
-#### 6.1.2 Advanced Accessibility Training
+#### 6.1.2. Advanced Accessibility Training
 
 **Specialized Skills Development:**
 - **Accessibility Testing**: Training on accessibility testing methods and tools
@@ -309,9 +309,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Policy Development**: Training on developing and implementing accessibility policies
 - **Advocacy Skills**: Skills in disability rights advocacy and systemic change
 
-### 6.2 Community Education and Awareness
+### 6.2. Community Education and Awareness
 
-#### 6.2.1 Disability Awareness Programming
+#### 6.2.1. Disability Awareness Programming
 
 **Community Education Initiatives:**
 - **Disability Awareness Events**: Events focused on disability awareness and education
@@ -322,10 +322,10 @@ This training provides comprehensive guidance for staff members serving as Acces
 **Ongoing Awareness:**
 - **Regular Communication**: Regular communication about accessibility improvements and initiatives
 - **Success Stories**: Sharing success stories and positive examples of accessibility
-- **Community Recognition**: Recognizing community members who contribute to accessibility
+- **Community Recognition**: Recognising community members who contribute to accessibility
 - **Feedback Encouragement**: Encouraging ongoing feedback and suggestions for improvement
 
-#### 6.2.2 Inclusive Design Education
+#### 6.2.2. Inclusive Design Education
 
 **Design Thinking Training:**
 - **Universal Design**: Training on universal design principles and implementation
@@ -335,9 +335,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 7. TECHNOLOGY AND TOOLS
 
-### 7.1 Accessibility Testing Tools
+### 7.1. Accessibility Testing Tools
 
-#### 7.1.1 Automated Testing Tools
+#### 7.1.1. Automated Testing Tools
 
 **Web Accessibility Testing:**
 - **WAVE**: Web accessibility evaluation tool for identifying accessibility issues
@@ -348,10 +348,10 @@ This training provides comprehensive guidance for staff members serving as Acces
 **Manual Testing Tools:**
 - **Screen Readers**: NVDA, JAWS, VoiceOver for manual screen reader testing
 - **Keyboard Testing**: Manual keyboard navigation testing procedures
-- **Color Contrast**: Tools for measuring and ensuring appropriate color contrast
+- **Colour Contrast**: Tools for measuring and ensuring appropriate colour contrast
 - **Focus Testing**: Tools and methods for testing focus management and visibility
 
-#### 7.1.2 Accommodation and Support Tools
+#### 7.1.2. Accommodation and Support Tools
 
 **Communication Support:**
 - **Captioning Services**: Live captioning and transcription services for events and meetings
@@ -365,9 +365,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Alternative Format Production**: Services for producing large print, Braille, and audio formats
 - **Accessible Design Tools**: Design tools that support accessibility from the start
 
-### 7.2 Accommodation Coordination
+### 7.2. Accommodation Coordination
 
-#### 7.2.1 Individual Accommodation Process
+#### 7.2.1. Individual Accommodation Process
 
 **Accommodation Request Process:**
 - **Request Intake**: Clear, accessible process for requesting accommodations
@@ -381,7 +381,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Physical Accommodations**: Accessible seating, mobility equipment, environmental modifications
 - **Process Accommodations**: Extended time, alternative methods, flexible scheduling
 
-#### 7.2.2 Proactive Accessibility
+#### 7.2.2. Proactive Accessibility
 
 **Universal Design Implementation:**
 - **Barrier Prevention**: Designing systems and processes to prevent barriers from occurring
@@ -391,9 +391,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 8. MEASUREMENT AND EVALUATION
 
-### 8.1 Accessibility Metrics and Assessment
+### 8.1. Accessibility Metrics and Assessment
 
-#### 8.1.1 Quantitative Measures
+#### 8.1.1. Quantitative Measures
 
 **Technical Accessibility Metrics:**
 - **WCAG Compliance**: Percentage of content meeting WCAG 2.1 AA standards
@@ -407,7 +407,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Platform Usage**: Usage patterns of accessibility features and accommodations
 - **Feedback Volume**: Amount and type of accessibility feedback received
 
-#### 8.1.2 Qualitative Assessment
+#### 8.1.2. Qualitative Assessment
 
 **User Experience Evaluation:**
 - **User Satisfaction**: Satisfaction surveys with community members who use accessibility accommodations
@@ -421,9 +421,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Leadership Development**: Development of disabled community members as leaders
 - **Systemic Change**: Assessment of systemic changes that improve accessibility
 
-### 8.2 Continuous Improvement
+### 8.2. Continuous Improvement
 
-#### 8.2.1 Data-Driven Decision Making
+#### 8.2.1. Data-Driven Decision Making
 
 **Performance Analysis:**
 - **Trend Analysis**: Analysis of accessibility performance trends over time
@@ -437,7 +437,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Implementation Planning**: Collaborative planning for implementing accessibility improvements
 - **Progress Communication**: Regular communication about accessibility progress and next steps
 
-#### 8.2.2 Innovation and Best Practice Development
+#### 8.2.2. Innovation and Best Practice Development
 
 **Accessibility Innovation:**
 - **Creative Solutions**: Development of innovative solutions to accessibility challenges
@@ -447,9 +447,9 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ## 9. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 9.1 Accessibility Coordinator Competencies
+### 9.1. Accessibility Coordinator Competencies
 
-#### 9.1.1 Essential Knowledge and Skills
+#### 9.1.1. Essential Knowledge and Skills
 
 **Accessibility Expertise:**
 - **Legal Knowledge**: Thorough understanding of accessibility laws, regulations, and standards
@@ -463,7 +463,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Training and Education**: Ability to provide effective accessibility training and education
 - **Systemic Change**: Understanding of how to create systemic change for accessibility
 
-#### 9.1.2 Professional Development
+#### 9.1.2. Professional Development
 
 **Certification and Credentials:**
 - **Accessibility Certifications**: Relevant professional certifications in accessibility (CPACC, WAS, etc.)
@@ -477,15 +477,15 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Community Engagement**: Developing skills in community engagement and participatory design
 - **Leadership Development**: Building leadership skills for accessibility advocacy and change
 
-### 9.2 Training and Assessment
+### 9.2. Training and Assessment
 
-#### 9.2.1 Progressive Competency Development
+#### 9.2.1. Progressive Competency Development
 
 **Foundation Level:**
 - **Disability Awareness**: Basic understanding of disability culture and rights
 - **Accessibility Principles**: Understanding of universal design and accessibility principles
 - **Legal Basics**: Basic knowledge of accessibility laws and requirements
-- **Community Values**: Integration of accessibility with organizational mission and values
+- **Community Values**: Integration of accessibility with organisational mission and values
 
 **Intermediate Level:**
 - **Technical Assessment**: Ability to conduct basic accessibility assessments
@@ -499,7 +499,7 @@ This training provides comprehensive guidance for staff members serving as Acces
 - **Community Advocacy**: Leadership in disability rights advocacy and systemic change
 - **Innovation Development**: Development of innovative accessibility solutions and approaches
 
-#### 9.2.2 Performance Standards
+#### 9.2.2. Performance Standards
 
 **Effectiveness Measures:**
 - **Accessibility Improvement**: Measurable improvement in community accessibility over time
@@ -515,8 +515,5 @@ This training provides comprehensive guidance for staff members serving as Acces
 
 ---
 
-*This Accessibility Coordination Training document is part of our comprehensive staff development program designed to ensure universal access and full inclusion for community members with disabilities. For questions about accessibility coordination or to report training completion, please contact the Accessibility Coordinator or designated leadership through staff channels.*
+*This Accessibility Coordination Training document is part of our comprehensive staff development programme designed to ensure universal access and full inclusion for community members with disabilities. For questions about accessibility coordination or to report training completion, please contact the Accessibility Coordinator or designated leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/community-growth-specialist.md

@@ -6,24 +6,24 @@ title: Community Growth Specialist Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Strategic Mission
+### 1.1. Purpose and Strategic Mission
 
 This training provides comprehensive guidance for staff members serving as Community Growth Specialists within our community ecosystem. Community growth is not just about increasing numbers—it's about strategically building a diverse, inclusive, and sustainable community that advances our social justice mission while maintaining the quality and values that make our community special.
 
-### 1.2 Community Growth Specialist Responsibilities
+### 1.2. Community Growth Specialist Responsibilities
 
 **Primary Areas of Focus:**
 - **Ethical Growth Strategy Development**: Creating growth strategies that align with community values and social justice goals
-- **Diversity and Inclusion Recruitment**: Actively recruiting members from marginalized and underrepresented communities
+- **Diversity and Inclusion Recruitment**: Actively recruiting members from marginalised and underrepresented communities
 - **Community Health and Retention**: Ensuring growth doesn't compromise community health or existing member experience
 - **Partnership and Collaboration**: Building strategic partnerships that expand community reach and impact
 - **Brand and Mission Alignment**: Ensuring all growth activities align with community brand and mission
 - **Sustainable Growth Planning**: Planning for long-term sustainable growth that the community can support
 
-### 1.3 Integration with Community Values
+### 1.3. Integration with Community Values
 
 **Values-Driven Growth:**
-- **Quality Over Quantity**: Prioritizing community member quality and alignment over pure numbers
+- **Quality Over Quantity**: Prioritising community member quality and alignment over pure numbers
 - **Inclusion-First Expansion**: Ensuring growth actively increases diversity rather than just expanding existing demographics
 - **Mission Advancement**: Growth that advances our social justice mission and community impact
 - **Community Consent**: Involving existing community in growth decisions and maintaining their input
@@ -31,13 +31,13 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 2. ETHICAL COMMUNITY GROWTH PRINCIPLES
 
-### 2.1 Values-Aligned Growth Philosophy
+### 2.1. Values-Aligned Growth Philosophy
 
-#### 2.1.1 Quality-Focused Growth
+#### 2.1.1. Quality-Focused Growth
 
 **Sustainable Community Building:**
 - **Cultural Integration**: Ensuring new members integrate into community culture and values
-- **Value Alignment**: Prioritizing members who align with community values over those who don't
+- **Value Alignment**: Prioritising members who align with community values over those who don't
 - **Community Health**: Monitoring community health indicators during growth periods
 - **Existing Member Impact**: Considering impact of growth on existing community members
 - **Long-term Sustainability**: Planning growth that the community can sustain long-term
@@ -48,12 +48,12 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Content-Driven Growth**: Growing through valuable content and genuine community contribution
 - **Relationship-Based Expansion**: Building growth through genuine relationships and partnerships
 
-#### 2.1.2 Inclusive Growth Strategies
+#### 2.1.2. Inclusive Growth Strategies
 
 **Diversity-Centred Recruitment:**
 - **Intentional Outreach**: Proactive outreach to underrepresented groups in technology
 - **Barrier Identification**: Identifying and removing barriers that prevent diverse participation
-- **Inclusive Messaging**: Growth messaging that explicitly welcomes marginalized communities
+- **Inclusive Messaging**: Growth messaging that explicitly welcomes marginalised communities
 - **Representation**: Ensuring growth team itself represents the diversity we seek
 
 **Anti-Oppression Growth:**
@@ -62,9 +62,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Intersectional Approach**: Considering how multiple identities affect community access and participation
 - **Justice Orientation**: Using growth to advance social justice rather than just expand membership
 
-### 2.2 Community Health and Integration
+### 2.2. Community Health and Integration
 
-#### 2.2.1 New Member Integration
+#### 2.2.1. New Member Integration
 
 **Comprehensive Onboarding:**
 - **Values Integration**: Thorough integration of community values and social justice mission
@@ -78,7 +78,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Resource Access**: Ensuring new members have access to all relevant community resources
 - **Feedback Collection**: Regular feedback collection on new member experience and integration
 
-#### 2.2.2 Community Capacity Management
+#### 2.2.2. Community Capacity Management
 
 **Growth Rate Management:**
 - **Sustainable Pacing**: Managing growth rate to ensure community can effectively integrate new members
@@ -94,9 +94,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 3. STRATEGIC OUTREACH AND RECRUITMENT
 
-### 3.1 Target Audience Identification
+### 3.1. Target Audience Identification
 
-#### 3.1.1 Demographic and Psychographic Analysis
+#### 3.1.1. Demographic and Psychographic Analysis
 
 **Underrepresented Groups Priority:**
 - **Women and Gender Minorities**: Active recruitment of women, non-binary, and transgender individuals
@@ -106,11 +106,11 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 **Intersectional Recruitment:**
 - **Multiple Identity Recognition**: Understanding that people have multiple, intersecting identities
-- **Compound Marginalization**: Recognizing individuals who face multiple forms of marginalization
+- **Compound Marginalization**: Recognising individuals who face multiple forms of marginalization
 - **Cultural Competency**: Understanding cultural factors that affect community participation
 - **Economic Accessibility**: Ensuring community is accessible to individuals with limited economic resources
 
-#### 3.1.2 Values and Interest Alignment
+#### 3.1.2. Values and Interest Alignment
 
 **Mission-Driven Individuals:**
 - **Social Justice Interest**: Individuals interested in using technology for social justice
@@ -124,15 +124,15 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Career Advancement**: Individuals seeking support for career growth and advancement
 - **Leadership Development**: People interested in developing leadership skills in technology
 
-### 3.2 Outreach Strategies and Channels
+### 3.2. Outreach Strategies and Channels
 
-#### 3.2.1 Community-Based Outreach
+#### 3.2.1. Community-Based Outreach
 
 **Partner Organization Collaboration:**
-- **Diversity Organizations**: Partnerships with organizations serving underrepresented groups in tech
-- **Educational Institutions**: Partnerships with schools, bootcamps, and training programs
+- **Diversity Organizations**: Partnerships with organisations serving underrepresented groups in tech
+- **Educational Institutions**: Partnerships with schools, bootcamps, and training programmes
 - **Professional Associations**: Collaboration with professional associations focused on diversity
-- **Community Centers**: Partnerships with community centers and local organizations
+- **Community Centres**: Partnerships with community centres and local organisations
 
 **Event-Based Outreach:**
 - **Conference Presence**: Meaningful presence at conferences focused on diversity and inclusion
@@ -140,7 +140,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Speaking Engagements**: Speaking at events and conferences about community mission and values
 - **Panel Participation**: Participating in panels about technology, diversity, and community building
 
-#### 3.2.2 Digital Outreach and Content Marketing
+#### 3.2.2. Digital Outreach and Content Marketing
 
 **Content Strategy:**
 - **Educational Content**: Creating valuable educational content that attracts aligned individuals
@@ -154,26 +154,26 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Community Platforms**: Participating in other communities and platforms where target audiences gather
 - **Content Distribution**: Distributing content through channels where target audiences are active
 
-### 3.3 Partnership Development
+### 3.3. Partnership Development
 
-#### 3.3.1 Strategic Partnership Identification
+#### 3.3.1. Strategic Partnership Identification
 
 **Mission-Aligned Organizations:**
-- **Social Justice Organizations**: Partnerships with organizations working on social justice issues
-- **Education and Training**: Partnerships with educational institutions and training programs
-- **Professional Development**: Partnerships with organizations focused on professional development
-- **Technology Access**: Partnerships with organizations working to improve technology access
+- **Social Justice Organizations**: Partnerships with organisations working on social justice issues
+- **Education and Training**: Partnerships with educational institutions and training programmes
+- **Professional Development**: Partnerships with organisations focused on professional development
+- **Technology Access**: Partnerships with organisations working to improve technology access
 
 **Mutual Benefit Partnerships:**
 - **Resource Sharing**: Partnerships that allow mutual sharing of resources and expertise
 - **Audience Exchange**: Partnerships that provide access to aligned audiences
 - **Content Collaboration**: Collaborative content creation and educational programming
-- **Event Partnerships**: Joint events and programming that benefit both organizations
+- **Event Partnerships**: Joint events and programming that benefit both organisations
 
-#### 3.3.2 Partnership Management
+#### 3.3.2. Partnership Management
 
 **Relationship Building:**
-- **Trust Development**: Building trust and mutual understanding with partner organizations
+- **Trust Development**: Building trust and mutual understanding with partner organisations
 - **Regular Communication**: Maintaining regular communication and relationship maintenance
 - **Value Demonstration**: Demonstrating value and mutual benefit of partnerships
 - **Conflict Resolution**: Effective resolution of any conflicts or disagreements with partners
@@ -186,14 +186,14 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 4. BRAND MANAGEMENT AND MESSAGING
 
-### 4.1 Community Brand Development
+### 4.1. Community Brand Development
 
-#### 4.1.1 Brand Identity and Values
+#### 4.1.1. Brand Identity and Values
 
 **Mission-Driven Branding:**
 - **Values Communication**: Clear communication of community values and social justice mission
 - **Authenticity**: Authentic brand representation that matches actual community culture
-- **Differentiation**: Clear differentiation from other technology communities and organizations
+- **Differentiation**: Clear differentiation from other technology communities and organisations
 - **Consistency**: Consistent brand representation across all platforms and communications
 
 **Inclusive Brand Identity:**
@@ -202,7 +202,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Cultural Sensitivity**: Brand representation that respects and celebrates cultural diversity
 - **Language Inclusion**: Inclusive language that welcomes all potential community members
 
-#### 4.1.2 Messaging Strategy
+#### 4.1.2. Messaging Strategy
 
 **Core Message Development:**
 - **Value Proposition**: Clear value proposition for different types of potential community members
@@ -216,9 +216,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Cultural Resonance**: Messaging that resonates with different cultural backgrounds and experiences
 - **Intersectional Messaging**: Messaging that acknowledges and addresses intersectional identities
 
-### 4.2 Content Creation and Distribution
+### 4.2. Content Creation and Distribution
 
-#### 4.2.1 Educational and Value-Driven Content
+#### 4.2.1. Educational and Value-Driven Content
 
 **Educational Resource Development:**
 - **Skill Development**: Content that helps people develop relevant technical and professional skills
@@ -232,12 +232,12 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Project Showcases**: Showcasing community projects that demonstrate impact and values
 - **Event Documentation**: Documentation of community events and activities that demonstrate culture
 
-#### 4.2.2 Distribution Strategy
+#### 4.2.2. Distribution Strategy
 
 **Multi-Platform Approach:**
 - **Platform Optimization**: Optimizing content for each specific platform and audience
 - **Cross-Platform Consistency**: Maintaining consistent message while adapting format
-- **Algorithm Understanding**: Understanding platform algorithms and optimizing for visibility
+- **Algorithm Understanding**: Understanding platform algorithms and optimising for visibility
 - **Engagement Strategy**: Strategies for meaningful engagement rather than just broadcasting
 
 **Community-Driven Distribution:**
@@ -248,9 +248,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 5. MEASUREMENT AND ANALYTICS
 
-### 5.1 Growth Metrics and KPIs
+### 5.1. Growth Metrics and KPIs
 
-#### 5.1.1 Quantitative Growth Measures
+#### 5.1.1. Quantitative Growth Measures
 
 **Membership Growth:**
 - **Total Member Growth**: Overall growth in community membership over time
@@ -264,7 +264,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Partnership Impact**: Impact of different partnerships on community growth
 - **Content Performance**: Performance of different types of content in attracting new members
 
-#### 5.1.2 Quality and Health Metrics
+#### 5.1.2. Quality and Health Metrics
 
 **Community Health Indicators:**
 - **Member Satisfaction**: Satisfaction levels among both new and existing members
@@ -278,14 +278,14 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Participation Progression**: Progression of new members from passive to active participation
 - **Leadership Development**: Development of new members into community leaders
 
-### 5.2 Impact Assessment
+### 5.2. Impact Assessment
 
-#### 5.2.1 Mission Advancement Measurement
+#### 5.2.1. Mission Advancement Measurement
 
 **Social Justice Impact:**
 - **Diversity Advancement**: Impact on increasing diversity within technology communities
 - **Barrier Removal**: Success in removing barriers that prevent inclusive participation
-- **Career Advancement**: Impact on career advancement for marginalized community members
+- **Career Advancement**: Impact on career advancement for marginalised community members
 - **Industry Influence**: Influence on broader technology industry practices and culture
 
 **Community Outcomes:**
@@ -294,7 +294,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Personal Growth**: Impact on community member personal growth and confidence
 - **Community Contribution**: Community member contribution to broader social justice efforts
 
-#### 5.2.2 Sustainability Assessment
+#### 5.2.2. Sustainability Assessment
 
 **Resource Sustainability:**
 - **Staff Capacity**: Assessment of staff capacity to support growing community
@@ -310,9 +310,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 6. ETHICAL CONSIDERATIONS AND BOUNDARIES
 
-### 6.1 Ethical Growth Practices
+### 6.1. Ethical Growth Practices
 
-#### 6.1.1 Consent and Transparency
+#### 6.1.1. Consent and Transparency
 
 **Community Consent:**
 - **Growth Decision Inclusion**: Including existing community in growth decisions and planning
@@ -326,7 +326,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Clear Communication**: Clear communication about community expectations and commitments
 - **Boundary Respect**: Respecting individual boundaries and preferences in outreach
 
-#### 6.1.2 Anti-Exploitation Practices
+#### 6.1.2. Anti-Exploitation Practices
 
 **Community Protection:**
 - **Exploitation Prevention**: Ensuring growth doesn't exploit community members for recruiting
@@ -340,9 +340,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Growth Investment**: Investing growth-related resources back into community improvement
 - **Capacity Management**: Managing capacity to ensure quality support for all members
 
-### 6.2 Avoiding Growth Pitfalls
+### 6.2. Avoiding Growth Pitfalls
 
-#### 6.2.1 Quality vs. Quantity Balance
+#### 6.2.1. Quality vs. Quantity Balance
 
 **Growth Rate Management:**
 - **Sustainable Pacing**: Maintaining sustainable growth pace that allows for proper integration
@@ -356,12 +356,12 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Identity Preservation**: Preserving community identity while welcoming new perspectives
 - **Evolution Management**: Managing natural community evolution while maintaining core mission
 
-#### 6.2.2 Avoiding Tokenism and Superficial Diversity
+#### 6.2.2. Avoiding Tokenism and Superficial Diversity
 
 **Authentic Inclusion:**
-- **Deep Integration**: Ensuring marginalized members are truly integrated, not just present
-- **Leadership Representation**: Ensuring marginalized groups are represented in leadership
-- **Voice Amplification**: Amplifying marginalized voices rather than just counting numbers
+- **Deep Integration**: Ensuring marginalised members are truly integrated, not just present
+- **Leadership Representation**: Ensuring marginalised groups are represented in leadership
+- **Voice Amplification**: Amplifying marginalised voices rather than just counting numbers
 - **Systemic Change**: Making systemic changes to support inclusion, not just recruiting
 
 **Avoiding Performative Actions:**
@@ -372,26 +372,26 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 7. COMMUNITY PARTNERSHIPS AND COLLABORATION
 
-### 7.1 Strategic Partnership Development
+### 7.1. Strategic Partnership Development
 
-#### 7.1.1 Partnership Identification and Evaluation
+#### 7.1.1. Partnership Identification and Evaluation
 
 **Mission Alignment Assessment:**
-- **Values Compatibility**: Assessing compatibility of organizational values and missions
+- **Values Compatibility**: Assessing compatibility of organisational values and missions
 - **Impact Potential**: Evaluating potential impact of partnerships on community growth and mission
 - **Resource Complementarity**: Identifying partnerships that complement community resources and capabilities
 - **Mutual Benefit**: Ensuring partnerships provide mutual benefit rather than one-sided extraction
 
 **Due Diligence Process:**
-- **Organizational Research**: Thorough research on potential partner organizations
+- **Organizational Research**: Thorough research on potential partner organisations
 - **Reputation Assessment**: Assessing reputation and track record of potential partners
 - **Conflict Assessment**: Identifying potential conflicts of interest or value misalignment
 - **Community Input**: Including community input in partnership evaluation and decision-making
 
-#### 7.1.2 Partnership Development and Management
+#### 7.1.2. Partnership Development and Management
 
 **Relationship Building:**
-- **Trust Development**: Building trust and mutual understanding with partner organizations
+- **Trust Development**: Building trust and mutual understanding with partner organisations
 - **Communication Establishment**: Establishing clear communication channels and protocols
 - **Expectation Setting**: Setting clear expectations for partnership outcomes and responsibilities
 - **Conflict Resolution**: Developing procedures for resolving conflicts and disagreements
@@ -402,9 +402,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Cross-Promotion**: Appropriate cross-promotion that respects both communities' autonomy
 - **Impact Measurement**: Measuring and reporting on partnership impact and effectiveness
 
-### 7.2 Community Network Building
+### 7.2. Community Network Building
 
-#### 7.2.1 Ecosystem Development
+#### 7.2.1. Ecosystem Development
 
 **Community Ecosystem Mapping:**
 - **Stakeholder Identification**: Identifying key stakeholders in relevant communities and ecosystems
@@ -418,7 +418,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Coalition Building**: Building coalitions around shared social justice and technology goals
 - **Thought Leadership**: Developing thought leadership to increase community visibility and influence
 
-#### 7.2.2 Advocacy and Social Change
+#### 7.2.2. Advocacy and Social Change
 
 **Industry Advocacy:**
 - **Policy Engagement**: Engaging with policy discussions affecting technology and inclusion
@@ -430,13 +430,13 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Justice Movement Alignment**: Aligning community growth with broader social justice movements
 - **Intersectional Advocacy**: Advocating for intersectional approaches to technology inclusion
 - **Systemic Change**: Working toward systemic changes that improve technology accessibility
-- **Community Organizing**: Supporting community organizing efforts related to technology justice
+- **Community Organizing**: Supporting community organising efforts related to technology justice
 
 ## 8. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 8.1 Community Growth Specialist Competencies
+### 8.1. Community Growth Specialist Competencies
 
-#### 8.1.1 Essential Skills Assessment
+#### 8.1.1. Essential Skills Assessment
 
 **Strategic Thinking:**
 - **Growth Strategy Development**: Ability to develop comprehensive, ethical growth strategies
@@ -450,12 +450,12 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Trust Building**: Skills in building trust and credibility with potential community members
 - **Conflict Resolution**: Ability to resolve conflicts and challenges in partnership and outreach work
 
-#### 8.1.2 Specialized Competencies
+#### 8.1.2. Specialized Competencies
 
 **Diversity and Inclusion:**
 - **Cultural Competency**: Understanding of diverse cultural backgrounds and their impact on community participation
 - **Anti-Oppression Analysis**: Ability to analyze and address systemic barriers to community participation
-- **Inclusive Outreach**: Skills in conducting outreach that genuinely welcomes marginalized communities
+- **Inclusive Outreach**: Skills in conducting outreach that genuinely welcomes marginalised communities
 - **Intersectional Understanding**: Understanding of how multiple identities affect community access and participation
 
 **Brand and Communication:**
@@ -464,9 +464,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Content Creation**: Skills in creating engaging, educational content that attracts aligned individuals
 - **Multi-Platform Communication**: Ability to communicate effectively across diverse platforms and channels
 
-### 8.2 Training and Development Program
+### 8.2. Training and Development Program
 
-#### 8.2.1 Foundation Training
+#### 8.2.1. Foundation Training
 
 **Core Competency Training:**
 - **Community Values**: Comprehensive training on community values and social justice mission
@@ -480,7 +480,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Project Management**: Project management skills for complex growth initiatives
 - **Relationship Management**: Skills in building and maintaining professional relationships
 
-#### 8.2.2 Advanced Development and Performance Standards
+#### 8.2.2. Advanced Development and Performance Standards
 
 **Ongoing Development:**
 - **Industry Knowledge**: Continuous learning about technology industry trends and opportunities
@@ -497,13 +497,10 @@ This training provides comprehensive guidance for staff members serving as Commu
 **Professional Excellence:**
 - **Ethical Practice**: Consistent adherence to ethical growth practices and community values
 - **Innovation**: Development of innovative approaches to community growth challenges
-- **Collaboration**: Excellent collaboration with community members and partner organizations
+- **Collaboration**: Excellent collaboration with community members and partner organisations
 - **Mission Advancement**: Significant contribution to advancement of community mission and social justice goals
 
 ---
 
-*This Community Growth Specialist Training document is part of our comprehensive staff development program designed to ensure ethical, sustainable community growth that advances our social justice mission. For questions about community growth strategies or to report training completion, please contact designated leadership through staff channels.*
+*This Community Growth Specialist Training document is part of our comprehensive staff development programme designed to ensure ethical, sustainable community growth that advances our social justice mission. For questions about community growth strategies or to report training completion, please contact designated leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/community-support-specialist.md

@@ -6,11 +6,11 @@ title: Community Support Specialist Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Mission
+### 1.1. Purpose and Mission
 
-This training provides comprehensive guidance for staff members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalized individuals and removing barriers to participation.
+This training provides comprehensive guidance for staff members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalised individuals and removing barriers to participation.
 
-### 1.2 Community Support Team Structure
+### 1.2. Community Support Team Structure
 
 **Support Team Roles Covered:**
 - **Community Support Specialists**: General member assistance and issue resolution
@@ -19,7 +19,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Member Relations Specialists**: Member onboarding and relationship management
 - **Documentation Support Team**: Maintenance and improvement of community documentation
 
-### 1.3 Integration with Community Values
+### 1.3. Integration with Community Values
 
 **Support as Social Justice:**
 - **Barrier Removal**: Actively identifying and removing barriers that prevent full participation
@@ -30,9 +30,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 2. FOUNDATIONAL SUPPORT PRINCIPLES
 
-### 2.1 Person-Centred Support Philosophy
+### 2.1. Person-Centred Support Philosophy
 
-#### 2.1.1 Core Support Values
+#### 2.1.1. Core Support Values
 
 **Dignity and Respect:**
 - **Unconditional Positive Regard**: Treating all community members with respect regardless of their situation or needs
@@ -46,23 +46,23 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Language Accessibility**: Providing support in multiple languages and communication styles
 - **Technology Accessibility**: Ensuring all support tools and processes are accessible
 
-#### 2.1.2 Trauma-Informed Support
+#### 2.1.2. Trauma-Informed Support
 
 **Understanding Trauma Impact:**
 - **Prevalence Recognition**: Understanding that trauma is common and affects many community members
-- **Trauma Responses**: Recognizing trauma responses and avoiding re-traumatization
+- **Trauma Responses**: Recognising trauma responses and avoiding re-traumatization
 - **Safety Creation**: Creating physical and psychological safety in all support interactions
-- **Choice and Control**: Maximizing community member choice and control in support processes
+- **Choice and Control**: Maximising community member choice and control in support processes
 
 **Trauma-Informed Practices:**
-- **Safety**: Prioritizing physical and psychological safety for community members and staff
+- **Safety**: Prioritising physical and psychological safety for community members and staff
 - **Trustworthiness**: Building and maintaining trust through transparency and consistency
-- **Collaboration**: Maximizing collaboration and shared decision-making
-- **Empowerment**: Emphasizing community member strengths and empowerment
+- **Collaboration**: Maximising collaboration and shared decision-making
+- **Empowerment**: Emphasising community member strengths and empowerment
 
-### 2.2 Community-Specific Support Context
+### 2.2. Community-Specific Support Context
 
-#### 2.2.1 Understanding Community Needs
+#### 2.2.1. Understanding Community Needs
 
 **Technology Community Challenges:**
 - **Imposter Syndrome**: Supporting community members experiencing self-doubt and inadequacy
@@ -70,25 +70,25 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Industry Discrimination**: Supporting community members facing discrimination in tech industries
 - **Career Transition**: Supporting individuals transitioning into technology careers
 
-**Marginalized Community Needs:**
+**Marginalised Community Needs:**
 - **Multiple Barriers**: Understanding how multiple forms of marginalization compound challenges
 - **Intersectional Support**: Providing support that addresses intersecting identities and experiences
 - **Microaggression Response**: Supporting community members experiencing microaggressions
 - **Systemic Advocacy**: Advocating for systemic changes that address root causes of problems
 
-#### 2.2.2 Community Strengths and Resources
+#### 2.2.2. Community Strengths and Resources
 
 **Asset-Based Thinking:**
-- **Community Knowledge**: Recognizing the wealth of knowledge and experience within the community
+- **Community Knowledge**: Recognising the wealth of knowledge and experience within the community
 - **Peer Support**: Facilitating connections between community members who can support each other
 - **Collective Wisdom**: Drawing on community wisdom to solve problems and provide guidance
 - **Mutual Aid**: Supporting community members in helping each other
 
 ## 3. CORE SUPPORT COMPETENCIES
 
-### 3.1 Communication and Interpersonal Skills
+### 3.1. Communication and Interpersonal Skills
 
-#### 3.1.1 Active Listening and Empathy
+#### 3.1.1. Active Listening and Empathy
 
 **Advanced Listening Skills:**
 - **Full Attention**: Giving complete, undivided attention to community members
@@ -100,9 +100,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Perspective Taking**: Genuinely trying to understand situations from the community member's perspective
 - **Emotional Resonance**: Connecting with the emotional experience while maintaining professional boundaries
 - **Cultural Empathy**: Understanding how cultural background affects experiences and perspectives
-- **Intersectional Awareness**: Recognizing how multiple identities affect individual experiences
+- **Intersectional Awareness**: Recognising how multiple identities affect individual experiences
 
-#### 3.1.2 Inclusive Communication
+#### 3.1.2. Inclusive Communication
 
 **Language and Terminology:**
 - **Person-First Language**: Using language that puts the person before any descriptors or challenges
@@ -116,15 +116,15 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Cognitive Accessibility**: Making communication accessible for people with cognitive differences
 - **Technology Access**: Accommodating different levels of technology access and comfort
 
-### 3.2 Problem-Solving and Resource Navigation
+### 3.2. Problem-Solving and Resource Navigation
 
-#### 3.2.1 Systematic Problem-Solving
+#### 3.2.1. Systematic Problem-Solving
 
 **Assessment and Analysis:**
 - **Comprehensive Assessment**: Understanding the full scope and context of issues
 - **Root Cause Analysis**: Identifying underlying causes rather than just addressing symptoms
 - **Strength Assessment**: Identifying community member strengths and resources
-- **Barrier Identification**: Recognizing systemic and individual barriers to solutions
+- **Barrier Identification**: Recognising systemic and individual barriers to solutions
 
 **Solution Development:**
 - **Collaborative Planning**: Working with community members to develop solutions
@@ -132,31 +132,31 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Incremental Steps**: Breaking complex solutions into manageable steps
 - **Contingency Planning**: Developing backup plans for when initial solutions don't work
 
-#### 3.2.2 Resource Connection and Navigation
+#### 3.2.2. Resource Connection and Navigation
 
 **Resource Knowledge:**
 - **Internal Resources**: Comprehensive knowledge of all community resources and services
 - **External Resources**: Understanding of external resources relevant to community member needs
-- **Specialized Services**: Knowledge of specialized services for specific populations or needs
+- **Specialized Services**: Knowledge of specialised services for specific populations or needs
 - **Emergency Resources**: Quick access to crisis and emergency resources
 
 **Navigation Support:**
 - **System Navigation**: Helping community members navigate complex systems and processes
 - **Advocacy Support**: Providing advocacy support when community members face systemic barriers
 - **Follow-Up**: Following up to ensure resource connections are successful and helpful
-- **Barrier Reporting**: Documenting systemic barriers for organizational improvement
+- **Barrier Reporting**: Documenting systemic barriers for organisational improvement
 
 ## 4. ROLE-SPECIFIC COMPETENCIES
 
-### 4.1 Community Support Specialists
+### 4.1. Community Support Specialists
 
-#### 4.1.1 General Member Assistance
+#### 4.1.1. General Member Assistance
 
 **Intake and Triage:**
 - **Initial Assessment**: Quickly assessing community member needs and appropriate support level
 - **Priority Determination**: Determining urgency and priority of different support requests
 - **Resource Matching**: Connecting community members with most appropriate resources
-- **Escalation Decision**: Knowing when to escalate issues to specialized staff or leadership
+- **Escalation Decision**: Knowing when to escalate issues to specialised staff or leadership
 
 **Information and Guidance:**
 - **Platform Navigation**: Helping community members navigate community platforms and tools
@@ -164,7 +164,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Resource Information**: Providing comprehensive information about available resources
 - **Process Guidance**: Guiding community members through various community processes
 
-#### 4.1.2 Issue Resolution and Follow-Up
+#### 4.1.2. Issue Resolution and Follow-Up
 
 **Problem Resolution:**
 - **Direct Resolution**: Directly resolving issues within scope of authority
@@ -178,9 +178,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Community Connection**: Helping community members connect with others in the community
 - **Empowerment Focus**: Supporting community members in developing their own problem-solving skills
 
-### 4.2 Technical Support Representatives
+### 4.2. Technical Support Representatives
 
-#### 4.2.1 Technical Problem-Solving
+#### 4.2.1. Technical Problem-Solving
 
 **Technical Assessment:**
 - **Problem Diagnosis**: Systematically diagnosing technical issues and problems
@@ -194,7 +194,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Accessibility**: Ensuring technical solutions are accessible to users with diverse abilities
 - **Patience and Support**: Providing patient, supportive technical education
 
-#### 4.2.2 Accessibility and Accommodation
+#### 4.2.2. Accessibility and Accommodation
 
 **Assistive Technology:**
 - **Compatibility Testing**: Testing platform compatibility with assistive technologies
@@ -202,13 +202,13 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Troubleshooting**: Troubleshooting accessibility issues and technology conflicts
 - **Advocacy**: Advocating for accessibility improvements in community platforms
 
-### 4.3 Content Support Coordinators
+### 4.3. Content Support Coordinators
 
-#### 4.3.1 Content Creation Assistance
+#### 4.3.1. Content Creation Assistance
 
 **Creative Support:**
 - **Idea Development**: Helping community members develop and refine content ideas
-- **Structure Guidance**: Providing guidance on content structure and organization
+- **Structure Guidance**: Providing guidance on content structure and organisation
 - **Quality Improvement**: Helping improve content quality while respecting creator vision
 - **Accessibility Integration**: Ensuring content meets accessibility standards
 
@@ -218,7 +218,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Copyright Guidance**: Providing guidance on copyright and fair use issues
 - **Publishing Support**: Supporting community members through content publishing process
 
-#### 4.3.2 Community Standards Support
+#### 4.3.2. Community Standards Support
 
 **Guidelines Education:**
 - **Standards Explanation**: Clearly explaining content guidelines and community standards
@@ -226,9 +226,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Feedback Integration**: Helping community members integrate feedback to improve content
 - **Recognition Support**: Supporting community members in gaining recognition for quality content
 
-### 4.4 Member Relations Specialists
+### 4.4. Member Relations Specialists
 
-#### 4.4.1 Onboarding and Integration
+#### 4.4.1. Onboarding and Integration
 
 **New Member Welcome:**
 - **Orientation Planning**: Comprehensive orientation to community culture and resources
@@ -242,7 +242,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Community Engagement**: Supporting increased engagement in community activities and discussions
 - **Leadership Development**: Identifying and supporting potential community leaders
 
-#### 4.4.2 Ongoing Relationship Support
+#### 4.4.2. Ongoing Relationship Support
 
 **Retention Support:**
 - **Engagement Monitoring**: Monitoring community member engagement and satisfaction
@@ -250,9 +250,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Feedback Collection**: Collecting ongoing feedback about community member experience
 - **Improvement Advocacy**: Advocating for community improvements based on member feedback
 
-### 4.5 Documentation Support Team
+### 4.5. Documentation Support Team
 
-#### 4.5.1 Information Management
+#### 4.5.1. Information Management
 
 **Documentation Maintenance:**
 - **Accuracy Verification**: Regular verification of documentation accuracy and currency
@@ -262,23 +262,23 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 **User Experience:**
 - **Usability Testing**: Testing documentation usability with diverse community members
-- **Navigation Improvement**: Improving documentation organization and navigation
+- **Navigation Improvement**: Improving documentation organisation and navigation
 - **Search Optimization**: Optimizing documentation for searchability and findability
 - **Feedback Integration**: Integrating user feedback to improve documentation quality
 
-#### 4.5.2 Knowledge Management
+#### 4.5.2. Knowledge Management
 
 **Information Architecture:**
-- **Organization Systems**: Developing clear, logical organization systems for information
+- **Organization Systems**: Developing clear, logical organisation systems for information
 - **Version Control**: Maintaining version control and historical records of documentation changes
 - **Cross-Reference Systems**: Creating cross-reference systems for related information
 - **Archive Management**: Managing archived information and historical documentation
 
 ## 5. CRISIS RESPONSE AND EMERGENCY SUPPORT
 
-### 5.1 Crisis Recognition and Initial Response
+### 5.1. Crisis Recognition and Initial Response
 
-#### 5.1.1 Crisis Identification
+#### 5.1.1. Crisis Identification
 
 **Types of Community Crises:**
 - **Mental Health Crises**: Suicidal ideation, severe depression, anxiety disorders
@@ -292,7 +292,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Safety Concerns**: Mentions of feeling unsafe or threatened by others
 - **System Issues**: Technical problems that prevent community participation
 
-#### 5.1.2 Immediate Response Protocols
+#### 5.1.2. Immediate Response Protocols
 
 **Safety Assessment:**
 - **Immediate Danger Assessment**: Quick assessment of immediate safety risks
@@ -306,9 +306,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Safety Planning**: Helping develop immediate safety plans when appropriate
 - **Follow-up Commitment**: Clear commitment to ongoing support and follow-up
 
-### 5.2 Ongoing Crisis Support
+### 5.2. Ongoing Crisis Support
 
-#### 5.2.1 Sustained Support
+#### 5.2.1. Sustained Support
 
 **Support Coordination:**
 - **Team Coordination**: Coordinating with other staff members and specialists for comprehensive support
@@ -322,7 +322,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Relationship Repair**: Supporting repair of community relationships affected by crisis
 - **Prevention Planning**: Working with community members to develop crisis prevention plans
 
-#### 5.2.2 Community Impact Management
+#### 5.2.2. Community Impact Management
 
 **Community Communication:**
 - **Appropriate Disclosure**: Determining appropriate level of community communication about crises
@@ -332,15 +332,15 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 6. TECHNOLOGY AND ACCESSIBILITY
 
-### 6.1 Assistive Technology Support
+### 6.1. Assistive Technology Support
 
-#### 6.1.1 Common Assistive Technologies
+#### 6.1.1. Common Assistive Technologies
 
 **Screen Readers and Visual Accessibility:**
 - **Screen Reader Support**: Basic troubleshooting and support for NVDA, JAWS, VoiceOver
 - **Magnification Software**: Support for screen magnification and high contrast settings
 - **Visual Description**: Providing visual descriptions of content and interface elements
-- **Color and Contrast**: Understanding color contrast and visual accessibility needs
+- **Colour and Contrast**: Understanding colour contrast and visual accessibility needs
 
 **Motor and Mobility Accessibility:**
 - **Alternative Keyboards**: Support for alternative keyboards and input devices
@@ -348,11 +348,11 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Switch Access**: Understanding switch access and scanning interfaces
 - **Mouse Alternatives**: Support for alternative pointing devices and mouse alternatives
 
-#### 6.1.2 Platform Accessibility Features
+#### 6.1.2. Platform Accessibility Features
 
 **Built-in Accessibility:**
 - **Platform Features**: Understanding built-in accessibility features across community platforms
-- **Settings Optimization**: Helping community members optimize accessibility settings
+- **Settings Optimization**: Helping community members optimise accessibility settings
 - **Keyboard Navigation**: Supporting effective keyboard navigation of platforms
 - **Mobile Accessibility**: Supporting mobile accessibility features and apps
 
@@ -362,15 +362,15 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Compatibility Testing**: Basic compatibility testing for accessibility tools
 - **Resource Recommendations**: Recommending appropriate accessibility tools and resources
 
-### 6.2 Digital Literacy and Skills Support
+### 6.2. Digital Literacy and Skills Support
 
-#### 6.2.1 Basic Digital Skills
+#### 6.2.1. Basic Digital Skills
 
 **Foundation Skills:**
 - **Device Usage**: Supporting basic computer, tablet, and smartphone usage
 - **Internet Navigation**: Teaching effective and safe internet navigation
 - **Account Management**: Supporting secure account creation and management
-- **File Management**: Teaching basic file organization and management skills
+- **File Management**: Teaching basic file organisation and management skills
 
 **Platform-Specific Skills:**
 - **Community Platform Training**: Comprehensive training on community platform usage
@@ -378,7 +378,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Communication Tools**: Supporting effective use of communication and collaboration tools
 - **Privacy and Security**: Teaching privacy and security best practices
 
-#### 6.2.2 Advanced Skills Development
+#### 6.2.2. Advanced Skills Development
 
 **Content Creation:**
 - **Multimedia Creation**: Supporting basic multimedia content creation skills
@@ -388,15 +388,15 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 **Collaboration Skills:**
 - **Online Collaboration**: Teaching effective online collaboration and teamwork skills
-- **Project Management**: Supporting basic project management and organization skills
+- **Project Management**: Supporting basic project management and organisation skills
 - **Community Participation**: Teaching effective community participation and engagement
 - **Leadership Development**: Supporting development of online leadership skills
 
 ## 7. DOCUMENTATION AND QUALITY ASSURANCE
 
-### 7.1 Support Documentation
+### 7.1. Support Documentation
 
-#### 7.1.1 Case Documentation
+#### 7.1.1. Case Documentation
 
 **Comprehensive Records:**
 - **Interaction Documentation**: Documenting all support interactions and outcomes
@@ -410,7 +410,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Secure Storage**: Ensuring secure storage of all support documentation
 - **Access Controls**: Limiting access to support documentation to appropriate personnel
 
-#### 7.1.2 Knowledge Management
+#### 7.1.2. Knowledge Management
 
 **Resource Development:**
 - **FAQ Development**: Developing and maintaining comprehensive FAQs based on common questions
@@ -424,9 +424,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Resource Evaluation**: Regular evaluation of resource effectiveness and relevance
 - **Innovation Development**: Developing innovative approaches to common support challenges
 
-### 7.2 Performance Measurement and Improvement
+### 7.2. Performance Measurement and Improvement
 
-#### 7.2.1 Individual Performance
+#### 7.2.1. Individual Performance
 
 **Self-Assessment:**
 - **Skill Development Tracking**: Regular self-assessment of skill development and areas for improvement
@@ -440,7 +440,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Knowledge Sharing**: Sharing knowledge and expertise with other support team members
 - **Innovation Contribution**: Contributing innovative ideas and approaches to support work
 
-#### 7.2.2 Team Performance
+#### 7.2.2. Team Performance
 
 **Collaboration:**
 - **Team Coordination**: Effective collaboration and coordination with other support team members
@@ -456,23 +456,23 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 8. SELF-CARE AND SUSTAINABILITY
 
-### 8.1 Emotional Labour and Burnout Prevention
+### 8.1. Emotional Labour and Burnout Prevention
 
-#### 8.1.1 Understanding Emotional Labour
+#### 8.1.1. Understanding Emotional Labour
 
 **Recognition of Emotional Demands:**
-- **Empathy Fatigue**: Recognizing signs of empathy fatigue and compassion exhaustion
+- **Empathy Fatigue**: Recognising signs of empathy fatigue and compassion exhaustion
 - **Secondary Trauma**: Understanding secondary trauma from supporting community members experiencing crisis
 - **Emotional Regulation**: Developing skills in emotional regulation during challenging support situations
 - **Boundary Management**: Maintaining appropriate emotional boundaries while providing effective support
 
 **Impact Management:**
-- **Stress Recognition**: Recognizing early signs of stress and burnout
+- **Stress Recognition**: Recognising early signs of stress and burnout
 - **Coping Strategies**: Developing healthy coping strategies for managing emotional demands of support work
 - **Support Seeking**: Knowing when and how to seek support for your own emotional well-being
 - **Work-Life Balance**: Maintaining healthy work-life balance and personal boundaries
 
-#### 8.1.2 Sustainable Support Practices
+#### 8.1.2. Sustainable Support Practices
 
 **Energy Management:**
 - **Workload Management**: Managing workload to prevent overwhelm and exhaustion
@@ -482,13 +482,13 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 **Personal Care:**
 - **Physical Health**: Maintaining physical health through appropriate exercise, nutrition, and rest
-- **Mental Health**: Prioritizing mental health through therapy, counselling, or other support
+- **Mental Health**: Prioritising mental health through therapy, counselling, or other support
 - **Social Support**: Maintaining social support networks outside of work
 - **Personal Interests**: Maintaining personal interests and activities outside of community support work
 
-### 8.2 Team Support and Collaboration
+### 8.2. Team Support and Collaboration
 
-#### 8.2.1 Peer Support Systems
+#### 8.2.1. Peer Support Systems
 
 **Team Resilience:**
 - **Mutual Support**: Providing mutual support and assistance to team members
@@ -502,7 +502,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Communication**: Maintaining open, honest communication with team members about challenges and needs
 - **Leadership Support**: Seeking appropriate support from leadership when needed
 
-#### 8.2.2 Organizational Support
+#### 8.2.2. Organizational Support
 
 **Resource Access:**
 - **Training and Development**: Access to ongoing training and professional development opportunities
@@ -518,9 +518,9 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ## 9. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 9.1 Core Competency Assessment
+### 9.1. Core Competency Assessment
 
-#### 9.1.1 Essential Skills
+#### 9.1.1. Essential Skills
 
 **Communication and Interpersonal:**
 - **Active Listening**: Demonstrated proficiency in active listening and empathetic response
@@ -534,7 +534,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Crisis Response**: Basic crisis response skills and knowledge of escalation procedures
 - **Follow-up**: Consistent follow-up and monitoring of support outcomes
 
-#### 9.1.2 Role-Specific Competencies
+#### 9.1.2. Role-Specific Competencies
 
 **Technical Support:**
 - **Technical Troubleshooting**: Ability to diagnose and resolve common technical issues
@@ -544,13 +544,13 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 **Content and Documentation:**
 - **Writing and Editing**: Strong writing and editing skills for various types of content
-- **Information Organization**: Skills in organizing and structuring information for accessibility
+- **Information Organisation**: Skills in organising and structuring information for accessibility
 - **Quality Assurance**: Ability to maintain high quality standards while respecting diverse perspectives
 - **Collaboration**: Effective collaboration with content creators and community members
 
-### 9.2 Training and Development Program
+### 9.2. Training and Development Program
 
-#### 9.2.1 Foundation Training
+#### 9.2.1. Foundation Training
 
 **Initial Training Requirements:**
 - **Community Values**: Comprehensive training on community values and mission
@@ -564,7 +564,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 - **Annual Competency Assessment**: Comprehensive annual assessment of support competencies
 - **Professional Development**: Access to external professional development opportunities
 
-#### 9.2.2 Performance Standards
+#### 9.2.2. Performance Standards
 
 **Quality Indicators:**
 - **Community Satisfaction**: High satisfaction ratings from community members receiving support
@@ -580,8 +580,5 @@ This training provides comprehensive guidance for staff members serving as Commu
 
 ---
 
-*This Community Support Specialist Training document is part of our comprehensive staff development program designed to ensure excellent, inclusive support services for all community members. For questions about community support techniques or to report training completion, please contact designated leadership through staff channels.*
+*This Community Support Specialist Training document is part of our comprehensive staff development programme designed to ensure excellent, inclusive support services for all community members. For questions about community support techniques or to report training completion, please contact designated leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/conflict-resolution.md

@@ -6,22 +6,22 @@ title: Conflict Resolution Training for Staff
 
 ## 1. INTRODUCTION AND FRAMEWORK
 
-### 1.1 Purpose and Importance
+### 1.1. Purpose and Importance
 
 This training provides comprehensive guidance for staff members on preventing, managing, and resolving conflicts within our community. Effective conflict resolution is essential for maintaining a healthy community environment and ensuring that disputes don't escalate into harmful situations that drive away community members.
 
-### 1.2 Our Approach to Conflict Resolution
+### 1.2. Our Approach to Conflict Resolution
 
-**Core Philosophy**: We prioritize restorative justice over punitive measures, focusing on repairing relationships and addressing root causes rather than simply punishing behaviors.
+**Core Philosophy**: We prioritise restorative justice over punitive measures, focusing on repairing relationships and addressing root causes rather than simply punishing behaviours.
 
 **Key Principles:**
 - **Safety First**: Community member safety always takes priority
 - **Educational Approach**: Use conflicts as learning opportunities when possible
 - **Proportionate Response**: Match interventions to the severity and impact of conflicts
-- **Inclusive Process**: Ensure marginalized voices are heard and protected
+- **Inclusive Process**: Ensure marginalised voices are heard and protected
 - **Transparent Documentation**: Maintain clear records for accountability and learning
 
-### 1.3 Integration with Existing Policies
+### 1.3. Integration with Existing Policies
 
 This training operates within our comprehensive policy framework:
 
@@ -31,13 +31,13 @@ This training operates within our comprehensive policy framework:
 
 **(c)** **Community Appeals Policy**: Appeal processes and review mechanisms;
 
-**(d)** **Inclusive Moderation Principles**: Special considerations for marginalized community members.
+**(d)** **Inclusive Moderation Principles**: Special considerations for marginalised community members.
 
 ## 2. UNDERSTANDING CONFLICT IN COMMUNITY CONTEXTS
 
-### 2.1 Types of Community Conflicts
+### 2.1. Types of Community Conflicts
 
-#### 2.1.1 Interpersonal Conflicts
+#### 2.1.1. Interpersonal Conflicts
 
 **Characteristics:**
 - Direct disagreements between individual community members
@@ -51,7 +51,7 @@ This training operates within our comprehensive policy framework:
 - Misunderstandings arising from cultural or language differences
 - Personal grievances carried into community discussions
 
-#### 2.1.2 Group-Level Conflicts
+#### 2.1.2. Group-Level Conflicts
 
 **Characteristics:**
 - Disagreements involving multiple community members
@@ -65,7 +65,7 @@ This training operates within our comprehensive policy framework:
 - Community policy discussions with strongly divided opinions
 - Resource allocation conflicts affecting multiple members
 
-#### 2.1.3 Authority-Based Conflicts
+#### 2.1.3. Authority-Based Conflicts
 
 **Characteristics:**
 - Disputes involving community leadership or staff members
@@ -79,7 +79,7 @@ This training operates within our comprehensive policy framework:
 - Disputes about staff member conduct or decision-making
 - Conflicts about transparency or accountability in leadership
 
-#### 2.1.4 Values-Based Conflicts
+#### 2.1.4. Values-Based Conflicts
 
 **Characteristics:**
 - Fundamental disagreements about community values or principles
@@ -93,9 +93,9 @@ This training operates within our comprehensive policy framework:
 - Disputes about environmental sustainability priorities
 - Challenges to inclusive language requirements
 
-### 2.2 Conflict Escalation Patterns
+### 2.2. Conflict Escalation Patterns
 
-#### 2.2.1 Early Warning Signs
+#### 2.2.1. Early Warning Signs
 
 **Individual Level:**
 - Increasingly hostile or defensive language
@@ -109,7 +109,7 @@ This training operates within our comprehensive policy framework:
 - Decreased participation in affected community areas
 - Increased moderation reports and staff intervention requests
 
-#### 2.2.2 Escalation Stages
+#### 2.2.2. Escalation Stages
 
 **Stage 1: Disagreement**
 - Normal differences of opinion
@@ -137,9 +137,9 @@ This training operates within our comprehensive policy framework:
 
 ## 3. PREVENTION STRATEGIES
 
-### 3.1 Proactive Community Culture Development
+### 3.1. Proactive Community Culture Development
 
-#### 3.1.1 Setting Clear Expectations
+#### 3.1.1. Setting Clear Expectations
 
 **Communication Standards:**
 - Model respectful communication in all staff interactions
@@ -149,11 +149,11 @@ This training operates within our comprehensive policy framework:
 
 **Inclusive Environment Creation:**
 - Ensure all community members feel welcomed and valued
-- Address microaggressions and exclusionary behavior promptly
+- Address microaggressions and exclusionary behaviour promptly
 - Create multiple channels for different types of discussion
 - Provide accessibility accommodations and language support
 
-#### 3.1.2 Community Education and Skill Building
+#### 3.1.2. Community Education and Skill Building
 
 **Conflict Prevention Education:**
 - Provide resources on constructive communication and disagreement
@@ -167,9 +167,9 @@ This training operates within our comprehensive policy framework:
 - Encourage mentorship relationships and peer support
 - Celebrate community achievements and positive interactions
 
-### 3.2 Early Intervention Strategies
+### 3.2. Early Intervention Strategies
 
-#### 3.2.1 Pattern Recognition and Monitoring
+#### 3.2.1. Pattern Recognition and Monitoring
 
 **Warning Sign Identification:**
 - Monitor community discussions for escalating tensions
@@ -183,7 +183,7 @@ This training operates within our comprehensive policy framework:
 - Regular community health assessments and feedback collection
 - Staff coordination meetings to share observations and concerns
 
-#### 3.2.2 De-escalation Techniques
+#### 3.2.2. De-escalation Techniques
 
 **Immediate Response Strategies:**
 - **Pause and Cool Down**: Suggest breaks in heated discussions
@@ -199,9 +199,9 @@ This training operates within our comprehensive policy framework:
 
 ## 4. CONFLICT RESOLUTION PROCESSES
 
-### 4.1 Initial Assessment and Response
+### 4.1. Initial Assessment and Response
 
-#### 4.1.1 Conflict Analysis Framework
+#### 4.1.1. Conflict Analysis Framework
 
 **When conflicts are brought to your attention, assess:**
 
@@ -220,10 +220,10 @@ This training operates within our comprehensive policy framework:
 **Context Considerations:**
 - **Historical Context**: Previous interactions between parties
 - **Power Dynamics**: Differences in community status, experience, or authority
-- **Marginalization Factors**: Whether parties include marginalized community members
+- **Marginalization Factors**: Whether parties include marginalised community members
 - **Platform Specifics**: Where the conflict is occurring and platform constraints
 
-#### 4.1.2 Initial Response Protocol
+#### 4.1.2. Initial Response Protocol
 
 **Immediate Actions:**
 1. **Ensure Safety**: Address any immediate safety concerns or harassment
@@ -239,9 +239,9 @@ This training operates within our comprehensive policy framework:
 - Set clear expectations for respectful communication during resolution
 - Explain the process and timeline for addressing the conflict
 
-### 4.2 Resolution Strategies and Techniques
+### 4.2. Resolution Strategies and Techniques
 
-#### 4.2.1 Facilitated Discussion and Mediation
+#### 4.2.1. Facilitated Discussion and Mediation
 
 **When to Use:**
 - Conflicts involving reasonable disagreements between community members
@@ -270,7 +270,7 @@ This training operates within our comprehensive policy framework:
 3. **Community Impact**: Monitor broader community effects and healing
 4. **Adjustment**: Modify agreements if initial solutions prove inadequate
 
-#### 4.2.2 Restorative Justice Approaches
+#### 4.2.2. Restorative Justice Approaches
 
 **When to Use:**
 - Conflicts involving clear harm to community members or community
@@ -283,22 +283,22 @@ This training operates within our comprehensive policy framework:
 **Acknowledgment of Harm:**
 - Clear recognition of what harm occurred and who was affected
 - Understanding of the impact on individuals and community
-- Acceptance of responsibility without minimization or excuse-making
+- Acceptance of responsibility without minimisation or excuse-making
 - Validation of those who experienced harm
 
 **Accountability and Learning:**
-- Education about why the behavior was harmful and inconsistent with community values
-- Development of understanding about impact on marginalized community members
-- Commitment to specific behavior changes and skill development
+- Education about why the behaviour was harmful and inconsistent with community values
+- Development of understanding about impact on marginalised community members
+- Commitment to specific behaviour changes and skill development
 - Participation in relevant training or educational activities
 
 **Repair and Rebuilding:**
 - Direct apologies and amends to those who were harmed
 - Community service or contributions that benefit the affected community
-- Ongoing demonstration of changed behavior and commitment to community values
+- Ongoing demonstration of changed behaviour and commitment to community values
 - Participation in community healing and trust-rebuilding activities
 
-#### 4.2.3 Educational and Developmental Approaches
+#### 4.2.3. Educational and Developmental Approaches
 
 **Focus on Growth and Learning:**
 - Help community members develop better communication and conflict resolution skills
@@ -312,13 +312,13 @@ This training operates within our comprehensive policy framework:
 - Provide ongoing coaching and feedback for improved community participation
 - Connect community members with relevant resources and professional development
 
-### 4.3 Enforcement and Protective Measures
+### 4.3. Enforcement and Protective Measures
 
-#### 4.3.1 When Resolution Isn't Possible
+#### 4.3.1. When Resolution Isn't Possible
 
 **Situations Requiring Enforcement:**
 - When parties are unwilling to engage constructively in resolution processes
-- Cases involving serious policy violations or repeated harmful behavior
+- Cases involving serious policy violations or repeated harmful behaviour
 - Situations where safety concerns override resolution opportunities
 - Conflicts where power dynamics make fair resolution impossible
 
@@ -338,29 +338,29 @@ This training operates within our comprehensive policy framework:
 
 **Protective Enforcement:**
 - Removal from specific community spaces or activities
-- Comprehensive community restrictions pending behavior change
-- Permanent removal for persistent harmful behavior or safety threats
+- Comprehensive community restrictions pending behaviour change
+- Permanent removal for persistent harmful behaviour or safety threats
 - Public accountability measures when community safety requires transparency
 
-#### 4.3.2 Protecting Marginalized Community Members
+#### 4.3.2. Protecting Marginalised Community Members
 
 **Special Considerations:**
-- Prioritize safety and inclusion of marginalized community members
-- Recognize that marginalized individuals may face additional barriers to speaking up
+- Prioritise safety and inclusion of marginalised community members
+- Recognise that marginalised individuals may face additional barriers to speaking up
 - Consider power dynamics and systemic oppression in resolution approaches
-- Provide additional support and resources for marginalized community members
+- Provide additional support and resources for marginalised community members
 
 **Protective Measures:**
-- Enhanced privacy protections for marginalized community members
-- Priority response for conflicts involving marginalized individuals
+- Enhanced privacy protections for marginalised community members
+- Priority response for conflicts involving marginalised individuals
 - Additional support resources and community connections
 - Advocacy and representation when power dynamics create unfair situations
 
 ## 5. COMMUNICATION SKILLS FOR CONFLICT RESOLUTION
 
-### 5.1 Active Listening and Empathy
+### 5.1. Active Listening and Empathy
 
-#### 5.1.1 Active Listening Techniques
+#### 5.1.1. Active Listening Techniques
 
 **Core Skills:**
 - **Full Attention**: Give complete attention to speakers without multitasking
@@ -374,23 +374,23 @@ This training operates within our comprehensive policy framework:
 - **Summary**: Regular summaries to ensure all parties are on the same page
 - **Validation**: Acknowledge valid concerns and feelings even when disagreeing with conclusions
 
-#### 5.1.2 Empathy and Perspective-Taking
+#### 5.1.2. Empathy and Perspective-Taking
 
 **Understanding Different Perspectives:**
 - Consider cultural, personal, and experiential factors that shape viewpoints
-- Recognize that multiple perspectives can be valid simultaneously
+- Recognise that multiple perspectives can be valid simultaneously
 - Avoid assuming malicious intent when other explanations are possible
 - Acknowledge the emotional and personal impacts of conflicts on all parties
 
 **Empathetic Communication:**
 - Use language that demonstrates understanding of others' experiences
 - Acknowledge the difficulty and stress of conflict situations
-- Validate emotions and concerns even when addressing problematic behaviors
+- Validate emotions and concerns even when addressing problematic behaviours
 - Show genuine care for all community members' wellbeing and growth
 
-### 5.2 De-escalation Communication
+### 5.2. De-escalation Communication
 
-#### 5.2.1 Verbal De-escalation Techniques
+#### 5.2.1. Verbal De-escalation Techniques
 
 **Tone and Language:**
 - **Calm Tone**: Maintain steady, calm vocal tone even when others are agitated
@@ -404,23 +404,23 @@ This training operates within our comprehensive policy framework:
 - **Collaboration**: "Let's work together to find a solution"
 - **Future Focus**: "How can we move forward in a positive way?"
 
-#### 5.2.2 Managing Defensive Responses
+#### 5.2.2. Managing Defensive Responses
 
 **Understanding Defensiveness:**
-- Recognize that defensiveness often stems from feeling attacked or misunderstood
+- Recognise that defensiveness often stems from feeling attacked or misunderstood
 - Understand that defensive responses may mask hurt, fear, or vulnerability
-- Distinguish between defensive responses and genuinely harmful behavior
-- Recognize cultural and personal differences in conflict response styles
+- Distinguish between defensive responses and genuinely harmful behaviour
+- Recognise cultural and personal differences in conflict response styles
 
 **Responding to Defensiveness:**
-- **Don't Escalate**: Avoid responding defensively to defensive behavior
+- **Don't Escalate**: Avoid responding defensively to defensive behaviour
 - **Address Underlying Concerns**: Look for the real issues behind defensive reactions
 - **Provide Safety**: Create safe space for vulnerable communication
 - **Refocus**: Redirect attention to problem-solving rather than blame
 
-### 5.3 Difficult Conversations
+### 5.3. Difficult Conversations
 
-#### 5.3.1 Addressing Harmful Behavior
+#### 5.3.1. Addressing Harmful Behavior
 
 **Preparation:**
 - Gather all relevant information and context before initiating conversation
@@ -430,13 +430,13 @@ This training operates within our comprehensive policy framework:
 
 **Conversation Structure:**
 1. **Opening**: Clear explanation of purpose and process for the conversation
-2. **Observation**: Specific description of problematic behavior without interpretation
-3. **Impact**: Explanation of how the behavior affected individuals and community
+2. **Observation**: Specific description of problematic behaviour without interpretation
+3. **Impact**: Explanation of how the behaviour affected individuals and community
 4. **Expectation**: Clear communication of community standards and expected changes
 5. **Support**: Offer of resources, training, or support to facilitate positive change
 6. **Follow-up**: Clear timeline and process for monitoring progress and providing support
 
-#### 5.3.2 Delivering Consequences and Enforcement
+#### 5.3.2. Delivering Consequences and Enforcement
 
 **Compassionate Enforcement:**
 - Explain the reasoning behind enforcement decisions clearly
@@ -445,16 +445,16 @@ This training operates within our comprehensive policy framework:
 - Maintain dignity and respect even when imposing serious consequences
 
 **Future-Focused Communication:**
-- Emphasize learning and growth opportunities rather than punishment
+- Emphasise learning and growth opportunities rather than punishment
 - Discuss specific skills and changes needed for successful community participation
 - Provide resources and support for personal and interpersonal development
 - Maintain hope for positive change while being clear about boundaries
 
 ## 6. CULTURAL COMPETENCY IN CONFLICT RESOLUTION
 
-### 6.1 Understanding Cultural Differences
+### 6.1. Understanding Cultural Differences
 
-#### 6.1.1 Communication Style Variations
+#### 6.1.1. Communication Style Variations
 
 **Direct vs. Indirect Communication:**
 - **Direct**: Explicit, straightforward communication style
@@ -466,11 +466,11 @@ This training operates within our comprehensive policy framework:
 - **Low-Context**: Meaning primarily from explicit words and direct communication
 - **Moderation Implications**: Consider cultural background when interpreting communication
 
-#### 6.1.2 Conflict Response Variations
+#### 6.1.2. Conflict Response Variations
 
 **Individual vs. Collective Orientation:**
-- Some cultures prioritize individual rights and self-expression
-- Others emphasize group harmony and collective well-being
+- Some cultures prioritise individual rights and self-expression
+- Others emphasise group harmony and collective well-being
 - **Resolution Approach**: Consider both individual needs and community impact
 
 **Authority and Hierarchy Attitudes:**
@@ -478,9 +478,9 @@ This training operates within our comprehensive policy framework:
 - Varying comfort levels with challenging authority or expressing disagreement
 - **Resolution Approach**: Adapt communication style while maintaining consistent standards
 
-### 6.2 Inclusive Conflict Resolution Practices
+### 6.2. Inclusive Conflict Resolution Practices
 
-#### 6.2.1 Accommodating Different Communication Needs
+#### 6.2.1. Accommodating Different Communication Needs
 
 **Language Accommodations:**
 - Provide additional time and patience for non-native English speakers
@@ -494,7 +494,7 @@ This training operates within our comprehensive policy framework:
 - Create space for cultural explanation and mutual learning
 - Celebrate cultural diversity while maintaining community standards
 
-#### 6.2.2 Addressing Cross-Cultural Conflicts
+#### 6.2.2. Addressing Cross-Cultural Conflicts
 
 **Cultural Misunderstanding Resolution:**
 - Identify when conflicts arise from cultural differences rather than malicious intent
@@ -510,9 +510,9 @@ This training operates within our comprehensive policy framework:
 
 ## 7. DOCUMENTATION AND ACCOUNTABILITY
 
-### 7.1 Comprehensive Documentation
+### 7.1. Comprehensive Documentation
 
-#### 7.1.1 Conflict Documentation Requirements
+#### 7.1.1. Conflict Documentation Requirements
 
 **Essential Information to Record:**
 - **Date, time, and platforms** where conflicts occurred
@@ -529,7 +529,7 @@ This training operates within our comprehensive policy framework:
 - **Power dynamics** and marginalization considerations
 - **Learning opportunities** identified through the resolution process
 
-#### 7.1.2 Privacy and Transparency Balance
+#### 7.1.2. Privacy and Transparency Balance
 
 **Protecting Individual Privacy:**
 - Document sensitive personal information separately from public records
@@ -543,9 +543,9 @@ This training operates within our comprehensive policy framework:
 - Share lessons learned and process improvements with community
 - Ensure accountability for staff conflict resolution decisions
 
-### 7.2 Accountability and Review
+### 7.2. Accountability and Review
 
-#### 7.2.1 Quality Assurance
+#### 7.2.1. Quality Assurance
 
 **Regular Review Processes:**
 - **Peer Review**: Regular review of conflict resolution decisions by other staff members
@@ -559,7 +559,7 @@ This training operates within our comprehensive policy framework:
 - **Advisory Input**: Consultation with community advisory groups on major conflict resolution policies
 - **Appeals Process**: Clear pathways for challenging conflict resolution decisions
 
-#### 7.2.2 Professional Development
+#### 7.2.2. Professional Development
 
 **Ongoing Skill Development:**
 - Regular training updates on conflict resolution techniques and best practices
@@ -575,9 +575,9 @@ This training operates within our comprehensive policy framework:
 
 ## 8. ADVANCED CONFLICT SCENARIOS
 
-### 8.1 Complex Multi-Party Conflicts
+### 8.1. Complex Multi-Party Conflicts
 
-#### 8.1.1 Community-Wide Disputes
+#### 8.1.1. Community-Wide Disputes
 
 **Managing Large-Scale Conflicts:**
 - **Stakeholder Mapping**: Identify all parties and their interests in complex conflicts
@@ -592,7 +592,7 @@ This training operates within our comprehensive policy framework:
 - **Collaborative Solution Development**: Facilitate inclusive solution development process
 - **Implementation Planning**: Create clear implementation plan with ongoing feedback mechanisms
 
-#### 8.1.2 Staff-Community Member Conflicts
+#### 8.1.2. Staff-Community Member Conflicts
 
 **When Staff Are Parties to Conflicts:**
 - **Recusal Procedures**: Ensure conflicted staff members don't participate in resolution decisions
@@ -606,23 +606,23 @@ This training operates within our comprehensive policy framework:
 - **Learning**: Use staff conflicts as opportunities for community learning and trust building
 - **Prevention**: Implement systems to prevent and address staff conflict of interest situations
 
-### 8.2 Conflicts Involving Marginalization and Oppression
+### 8.2. Conflicts Involving Marginalization and Oppression
 
-#### 8.2.1 Responding to Discriminatory Conflicts
+#### 8.2.1. Responding to Discriminatory Conflicts
 
 **When Conflicts Involve Discrimination:**
-- **Priority Response**: Provide immediate support to marginalized community members experiencing discrimination
-- **Educational Intervention**: Address discriminatory behavior with education about impact and community values
+- **Priority Response**: Provide immediate support to marginalised community members experiencing discrimination
+- **Educational Intervention**: Address discriminatory behaviour with education about impact and community values
 - **Community Protection**: Take steps to prevent further discrimination and create safer community environments
 - **Systemic Assessment**: Evaluate whether discrimination indicates broader systemic issues requiring community-wide intervention
 
-**Supporting Marginalized Community Members:**
+**Supporting Marginalised Community Members:**
 - **Validation**: Believe and validate experiences of discrimination without requiring extensive proof
 - **Advocacy**: Provide advocacy and support throughout resolution processes
 - **Resources**: Connect with relevant resources and support networks
 - **Follow-up**: Maintain ongoing support and monitoring for continued safety and inclusion
 
-#### 8.2.2 Addressing Systemic and Cultural Conflicts
+#### 8.2.2. Addressing Systemic and Cultural Conflicts
 
 **When Individual Conflicts Reflect Broader Issues:**
 - **Pattern Recognition**: Identify when individual conflicts indicate systemic problems
@@ -632,11 +632,11 @@ This training operates within our comprehensive policy framework:
 
 ## 9. SELF-CARE AND EMOTIONAL MANAGEMENT
 
-### 9.1 Managing the Emotional Impact
+### 9.1. Managing the Emotional Impact
 
-#### 9.1.1 Understanding Emotional Labour
+#### 9.1.1. Understanding Emotional Labour
 
-**Recognizing Emotional Demands:**
+**Recognising Emotional Demands:**
 - Conflict resolution work involves significant emotional labour and stress
 - Exposure to community distress and interpersonal harm can affect staff wellbeing
 - Maintaining neutrality and empathy simultaneously can be emotionally challenging
@@ -648,7 +648,7 @@ This training operates within our comprehensive policy framework:
 - **Professional Symptoms**: Decreased empathy, cynicism, reduced effectiveness, avoidance of conflict situations
 - **Personal Symptoms**: Relationship strain, social withdrawal, loss of personal interests
 
-#### 9.1.2 Emotional Regulation Strategies
+#### 9.1.2. Emotional Regulation Strategies
 
 **During Conflict Resolution:**
 - **Breathing Techniques**: Use deep breathing to maintain calm during difficult conversations
@@ -662,9 +662,9 @@ This training operates within our comprehensive policy framework:
 - **Restoration**: Engage in activities that restore emotional equilibrium and energy
 - **Professional Support**: Access counselling or professional support when needed
 
-### 9.2 Support Systems and Resources
+### 9.2. Support Systems and Resources
 
-#### 9.2.1 Team Support
+#### 9.2.1. Team Support
 
 **Peer Support Networks:**
 - **Regular Check-ins**: Scheduled team meetings focused on emotional wellbeing and support
@@ -678,25 +678,25 @@ This training operates within our comprehensive policy framework:
 - **Workload Management**: Appropriate distribution of conflict resolution responsibilities
 - **Recognition**: Acknowledgment and appreciation for difficult conflict resolution work
 
-#### 9.2.2 Professional and Personal Support
+#### 9.2.2. Professional and Personal Support
 
 **Professional Resources:**
 - **Training Opportunities**: Access to advanced conflict resolution training and education
 - **Professional Consultation**: Opportunities to consult with external conflict resolution experts
 - **Continuing Education**: Support for ongoing learning about conflict resolution best practices
-- **Career Development**: Pathways for advancement and specialization in conflict resolution
+- **Career Development**: Pathways for advancement and specialisation in conflict resolution
 
 **Personal Wellbeing:**
 - **Mental Health Support**: Access to counselling and mental health resources
 - **Work-Life Balance**: Policies and practices that support healthy work-life balance
 - **Personal Time**: Adequate time off and vacation policies
-- **Wellness Programs**: Access to wellness resources and programs
+- **Wellness Programs**: Access to wellness resources and programmes
 
 ## 10. CERTIFICATION AND COMPETENCY DEVELOPMENT
 
-### 10.1 Core Competency Requirements
+### 10.1. Core Competency Requirements
 
-#### 10.1.1 Essential Skills Assessment
+#### 10.1.1. Essential Skills Assessment
 
 **Communication Skills:**
 - **Active Listening**: Demonstrated ability to listen empathetically and understand multiple perspectives
@@ -716,7 +716,7 @@ This training operates within our comprehensive policy framework:
 - **Restorative Justice**: Knowledge of restorative approaches and when they're appropriate
 - **Enforcement Decisions**: Ability to make fair, consistent enforcement decisions when resolution isn't possible
 
-#### 10.1.2 Advanced Competencies
+#### 10.1.2. Advanced Competencies
 
 **Specialized Skills:**
 - **Multi-Party Conflict Management**: Ability to manage complex conflicts involving multiple parties or community-wide disputes
@@ -724,9 +724,9 @@ This training operates within our comprehensive policy framework:
 - **Cross-Cultural Mediation**: Advanced skills in resolving conflicts across cultural differences
 - **Trauma-Informed Practices**: Advanced understanding of trauma responses and trauma-informed conflict resolution
 
-### 10.2 Training and Certification Process
+### 10.2. Training and Certification Process
 
-#### 10.2.1 Foundation Training Requirements
+#### 10.2.1. Foundation Training Requirements
 
 **Initial Training:**
 1. **Complete All Required Reading**: This training document and related policy documents
@@ -738,9 +738,9 @@ This training operates within our comprehensive policy framework:
 - **Monthly Training Sessions**: Regular skill development and case study analysis
 - **Quarterly Reviews**: Assessment of conflict resolution effectiveness and areas for growth
 - **Annual Training Updates**: Comprehensive training updates and competency reassessment
-- **Professional Development**: Opportunities for advanced training and specialization
+- **Professional Development**: Opportunities for advanced training and specialisation
 
-#### 10.2.2 Performance Standards
+#### 10.2.2. Performance Standards
 
 **Quality Indicators:**
 - **Resolution Effectiveness**: Success rate in achieving lasting conflict resolution
@@ -756,8 +756,5 @@ This training operates within our comprehensive policy framework:
 
 ---
 
-*This Conflict Resolution Training document is part of our comprehensive staff development program designed to create healing-centred community conflict resolution practices. For questions about conflict resolution techniques or to report training completion, please contact leadership through designated staff channels.*
+*This Conflict Resolution Training document is part of our comprehensive staff development programme designed to create healing-centred community conflict resolution practices. For questions about conflict resolution techniques or to report training completion, please contact leadership through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/crisis-response.md

@@ -6,11 +6,11 @@ title: Crisis Response Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose of This Training
+### 1.1. Purpose of This Training
 
-This training document provides essential guidance for all staff members on recognizing, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all staff members and must be completed before assuming moderation responsibilities.
+This training document provides essential guidance for all staff members on recognising, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all staff members and must be completed before assuming moderation responsibilities.
 
-### 1.2 Integration with Existing Policies
+### 1.2. Integration with Existing Policies
 
 This training operates within our comprehensive crisis management framework:
 
@@ -22,7 +22,7 @@ This training operates within our comprehensive crisis management framework:
 
 **(d)** **Staff Handbook**: General staff responsibilities and expectations.
 
-### 1.3 Critical Disclaimer
+### 1.3. Critical Disclaimer
 
 **REMEMBER: WE ARE NOT MENTAL HEALTH PROFESSIONALS**
 
@@ -33,11 +33,11 @@ This training operates within our comprehensive crisis management framework:
 
 ## 2. CRISIS RECOGNITION TRAINING
 
-### 2.1 Understanding Crisis Indicators
+### 2.1. Understanding Crisis Indicators
 
-Staff members must be able to identify potential crisis situations. Learn to recognize these indicators:
+Staff members must be able to identify potential crisis situations. Learn to recognise these indicators:
 
-#### 2.1.1 High-Risk Indicators (IMMEDIATE ACTION REQUIRED)
+#### 2.1.1. High-Risk Indicators (IMMEDIATE ACTION REQUIRED)
 
 **Direct Statements:**
 - "I want to kill myself"
@@ -57,7 +57,7 @@ Staff members must be able to identify potential crisis situations. Learn to rec
 - "There's no way out"
 - References to wanting the pain to stop permanently
 
-#### 2.1.2 Medium-Risk Indicators (ESCALATE WITHIN 30 MINUTES)
+#### 2.1.2. Medium-Risk Indicators (ESCALATE WITHIN 30 MINUTES)
 
 **General Statements:**
 - "I wish I was dead"
@@ -71,7 +71,7 @@ Staff members must be able to identify potential crisis situations. Learn to rec
 - References to past self-harm without current intent
 - Expressions of overwhelming hopelessness
 
-#### 2.1.3 Low-Risk Indicators (RESPOND WITHIN 2 HOURS)
+#### 2.1.3. Low-Risk Indicators (RESPOND WITHIN 2 HOURS)
 
 **General Distress:**
 - "I'm really struggling with my mental health"
@@ -79,7 +79,7 @@ Staff members must be able to identify potential crisis situations. Learn to rec
 - "I need help but don't know where to go"
 - Requests for mental health resources
 
-### 2.2 False Positives and Context Considerations
+### 2.2. False Positives and Context Considerations
 
 **Be Careful Not to Over-React To:**
 - Creative writing or artistic expression with dark themes
@@ -96,7 +96,7 @@ Staff members must be able to identify potential crisis situations. Learn to rec
 
 ## 3. IMMEDIATE RESPONSE PROCEDURES
 
-### 3.1 High-Risk Situation Response Protocol
+### 3.1. High-Risk Situation Response Protocol
 
 **IMMEDIATE ACTIONS (Within 15 minutes):**
 
@@ -117,7 +117,7 @@ Crisis Text Line: Text HOME to 741741 (US)
 I'm getting additional support for you right now."
 ```
 
-### 3.2 Medium-Risk Situation Response Protocol
+### 3.2. Medium-Risk Situation Response Protocol
 
 **ACTIONS (Within 30 minutes):**
 
@@ -136,7 +136,7 @@ I'm getting additional support for you right now."
 Have you been able to speak with a mental health professional about how you're feeling? They would be much better equipped than I am to provide the support you need."
 ```
 
-### 3.3 Low-Risk Situation Response Protocol
+### 3.3. Low-Risk Situation Response Protocol
 
 **ACTIONS (Within 2 hours):**
 
@@ -157,7 +157,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 4. ESCALATION PROCEDURES
 
-### 4.1 When to Escalate
+### 4.1. When to Escalate
 
 **ALWAYS ESCALATE:**
 - Any high-risk indicators
@@ -166,14 +166,14 @@ Taking care of your mental health is really important. Have you considered reach
 - When user requests help but you're unsure how to respond
 - Any situation that makes you uncomfortable
 
-### 4.2 How to Escalate
+### 4.2. How to Escalate
 
 1. **Use Staff Chat**: Alert the crisis response team
 2. **Provide Context**: Include screenshots and brief situation summary
 3. **Continue Support**: Maintain supportive contact with user while help arrives
 4. **Follow Instructions**: Follow any specific directions from senior staff
 
-### 4.3 Emergency Escalation
+### 4.3. Emergency Escalation
 
 **For Immediate Danger:**
 - Alert `@Naomi` immediately
@@ -183,7 +183,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 5. RESOURCE KNOWLEDGE TRAINING
 
-### 5.1 Essential Crisis Resources
+### 5.1. Essential Crisis Resources
 
 **Memorize These Key Resources:**
 
@@ -208,21 +208,21 @@ Taking care of your mental health is really important. Have you considered reach
 - Lifeline: 13 11 14
 - Crisis Text Line: Text HELLO to 741741
 
-### 5.2 Ongoing Support Resources
+### 5.2. Ongoing Support Resources
 
 **Professional Help:**
 - Psychology Today (psychologytoday.com) - therapist directory
 - BetterHelp (betterhelp.com) - online therapy
-- Local community mental health centers
+- Local community mental health centres
 
 **Peer Support:**
 - National Alliance on Mental Illness (NAMI) support groups
-- Crisis Intervention Team programs
+- Crisis Intervention Team programmes
 - Peer support networks
 
-### 5.3 Resource Selection Guidelines
+### 5.3. Resource Selection Guidelines
 
-- **Prioritize local resources** when user location is known
+- **Prioritise local resources** when user location is known
 - **Provide multiple options** to accommodate different needs
 - **Include both crisis and ongoing support** resources
 - **Never recommend specific providers** over others
@@ -230,7 +230,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 6. COMMUNICATION TRAINING
 
-### 6.1 Do's and Don'ts
+### 6.1. Do's and Don'ts
 
 **DO:**
 - Stay calm and professional
@@ -244,13 +244,13 @@ Taking care of your mental health is really important. Have you considered reach
 **DON'T:**
 - Attempt therapy or counselling
 - Make diagnoses or medical recommendations
-- Minimize or dismiss concerns
+- Minimise or dismiss concerns
 - Promise outcomes you can't guarantee
 - Share personal experiences as advice
 - Leave someone in crisis alone
 - Ignore potential crisis indicators
 
-### 6.2 Language Guidelines
+### 6.2. Language Guidelines
 
 **Use Supportive Language:**
 - "I'm concerned about you"
@@ -265,7 +265,7 @@ Taking care of your mental health is really important. Have you considered reach
 - "Others have it worse"
 - "Snap out of it"
 
-### 6.3 Cultural Sensitivity
+### 6.3. Cultural Sensitivity
 
 **Consider:**
 - Different cultural expressions of distress
@@ -276,7 +276,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 7. LEGAL AND ETHICAL CONSIDERATIONS
 
-### 7.1 Reporting Obligations
+### 7.1. Reporting Obligations
 
 **We Are Required to Report When:**
 - We have reasonable belief someone is in immediate danger
@@ -284,7 +284,7 @@ Taking care of your mental health is really important. Have you considered reach
 - Legal requirements in relevant jurisdictions mandate reporting
 - Court orders compel disclosure
 
-### 7.2 Privacy and Confidentiality
+### 7.2. Privacy and Confidentiality
 
 **Balance Requirements:**
 - Maintain user privacy to maximum extent possible
@@ -292,7 +292,7 @@ Taking care of your mental health is really important. Have you considered reach
 - Document appropriately for continuity of care
 - Follow legal reporting obligations when necessary
 
-### 7.3 Liability Limitations
+### 7.3. Liability Limitations
 
 **Remember:**
 - We provide information and resources, not professional services
@@ -302,15 +302,15 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 8. SELF-CARE FOR STAFF
 
-### 8.1 Emotional Impact Management
+### 8.1. Emotional Impact Management
 
 **Crisis work can be emotionally demanding:**
-- Recognize signs of burnout or compassion fatigue
+- Recognise signs of burnout or compassion fatigue
 - Use debriefing sessions after difficult situations
 - Set appropriate boundaries between work and personal life
 - Seek support when needed
 
-### 8.2 Available Support Systems
+### 8.2. Available Support Systems
 
 **For Staff Members:**
 - Peer support through staff channels
@@ -318,7 +318,7 @@ Taking care of your mental health is really important. Have you considered reach
 - Access to counselling resources
 - Flexibility to step back when needed
 
-### 8.3 Warning Signs to Monitor
+### 8.3. Warning Signs to Monitor
 
 **In Yourself:**
 - Feeling overwhelmed by crisis situations
@@ -328,7 +328,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 9. PRACTICE SCENARIOS AND TRAINING EXERCISES
 
-### 9.1 Scenario 1: Direct Suicidal Statement
+### 9.1. Scenario 1: Direct Suicidal Statement
 
 **Situation**: User posts in general chat: "I can't do this anymore. I'm going to kill myself tonight. I already have the pills."
 
@@ -340,7 +340,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 **Correct Answer**: High-risk, immediate escalation required, use high-risk response template, alert Crisis Response team immediately.
 
-### 9.2 Scenario 2: General Mental Health Concern
+### 9.2. Scenario 2: General Mental Health Concern
 
 **Situation**: User DMs you: "Hey, I've been feeling really depressed lately and I'm not sure what to do about it. Do you know of any good resources?"
 
@@ -350,7 +350,7 @@ Taking care of your mental health is really important. Have you considered reach
 3. What resources would you provide?
 4. What boundaries should you maintain?
 
-### 9.3 Scenario 3: Ambiguous Creative Content
+### 9.3. Scenario 3: Ambiguous Creative Content
 
 **Situation**: User shares a poem with dark themes about death and hopelessness, but doesn't explicitly mention self-harm.
 
@@ -362,7 +362,7 @@ Taking care of your mental health is really important. Have you considered reach
 
 ## 10. CERTIFICATION REQUIREMENTS
 
-### 10.1 Training Completion
+### 10.1. Training Completion
 
 To complete this crisis response training, staff members must:
 
@@ -372,7 +372,7 @@ To complete this crisis response training, staff members must:
 4. **Show understanding of escalation procedures**
 5. **Acknowledge understanding of limitations and boundaries**
 
-### 10.2 Ongoing Requirements
+### 10.2. Ongoing Requirements
 
 **Quarterly:**
 - Participate in crisis response refresher sessions
@@ -384,7 +384,7 @@ To complete this crisis response training, staff members must:
 - Update resource knowledge
 - Participate in advanced training sessions
 
-### 10.3 Documentation
+### 10.3. Documentation
 
 All crisis response training completion and updates must be documented in staff records for:
 - Accountability and quality assurance
@@ -394,8 +394,5 @@ All crisis response training completion and updates must be documented in staff
 
 ---
 
-*This Crisis Response Training document is part of our comprehensive staff development program. For questions about crisis response procedures or to report training completion, please contact the Crisis Response Coordinator through designated staff channels.*
+*This Crisis Response Training document is part of our comprehensive staff development programme. For questions about crisis response procedures or to report training completion, please contact the Crisis Response Coordinator through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/cross-platform-coordination.md

@@ -6,11 +6,11 @@ title: Cross-Platform Coordination Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Importance
+### 1.1. Purpose and Importance
 
 This training provides guidance for staff members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.
 
-### 1.2 Multi-Platform Community Structure
+### 1.2. Multi-Platform Community Structure
 
 Our community operates across various platforms including:
 
@@ -26,9 +26,9 @@ Our community operates across various platforms including:
 
 **(f)** **Documentation Sites**: Knowledge bases, policies, guides;
 
-**(g)** **Other Platforms**: Emerging technologies and specialized tools.
+**(g)** **Other Platforms**: Emerging technologies and specialised tools.
 
-### 1.3 Integration with Existing Policies
+### 1.3. Integration with Existing Policies
 
 This training operates within our policy framework:
 
@@ -42,19 +42,19 @@ This training operates within our policy framework:
 
 ## 2. FUNDAMENTAL PRINCIPLES OF CROSS-PLATFORM COORDINATION
 
-### 2.1 Unity of Mission and Values
+### 2.1. Unity of Mission and Values
 
 **Core Principle**: While platforms may have different features and cultures, our fundamental mission and values remain constant across all spaces.
 
 **Consistent Elements:**
 - Commitment to inclusivity and social justice
-- Safe spaces for marginalized community members
+- Safe spaces for marginalised community members
 - Environmental sustainability considerations
 - Professional service standards
 - Transparency and accountability
 - Community-driven democratic participation
 
-### 2.2 Platform-Adaptive Implementation
+### 2.2. Platform-Adaptive Implementation
 
 **Flexible Application**: While values remain constant, the specific implementation may vary based on platform capabilities and community expectations.
 
@@ -64,98 +64,98 @@ This training operates within our policy framework:
 - **Code Repositories**: Technical focus with professional communication standards
 - **Social Media**: Public-facing brand representation with broader audience considerations
 
-### 2.3 Consistent User Experience
+### 2.3. Consistent User Experience
 
-**User Expectation**: Community members should feel they're interacting with the same organization regardless of platform, while experiencing platform-appropriate features and workflows.
+**User Expectation**: Community members should feel they're interacting with the same organisation regardless of platform, while experiencing platform-appropriate features and workflows.
 
 ## 3. UNDERSTANDING PLATFORM-SPECIFIC CHARACTERISTICS
 
-### 3.1 Discord Servers
+### 3.1. Discord Servers
 
-#### 3.1.1 Unique Characteristics
+#### 3.1.1. Unique Characteristics
 - Real-time synchronous communication
 - Voice and video capabilities
 - Rich media sharing and reactions
 - Gaming integration and activity tracking
 - Hierarchical role and permission systems
 
-#### 3.1.2 Moderation Considerations
+#### 3.1.2. Moderation Considerations
 - **Speed Requirements**: Immediate response often necessary
 - **Context Loss**: Messages can scroll quickly, losing context
 - **Voice Moderation**: Real-time voice chat requires different skills
 - **Emoji and Reaction Management**: Visual communication elements
 - **Bot Integration**: Automated tools and custom commands
 
-#### 3.1.3 Community Culture
+#### 3.1.3. Community Culture
 - Casual, conversational tone often appropriate
 - Quick back-and-forth discussions
 - Gaming culture integration
 - Meme and humour sharing common
 - Real-time community events and activities
 
-### 3.2 Forum Systems
+### 3.2. Forum Systems
 
-#### 3.2.1 Unique Characteristics
+#### 3.2.1. Unique Characteristics
 - Asynchronous, threaded discussions
 - Long-form content and detailed explanations
 - Searchable, persistent content
-- Structured topic organization
+- Structured topic organisation
 - Advanced formatting and multimedia support
 
-#### 3.2.2 Moderation Considerations
+#### 3.2.2. Moderation Considerations
 - **Thoughtful Responses**: Time for considered, well-researched replies
 - **Documentation Focus**: Posts serve as long-term resources
-- **Thread Management**: Keeping discussions on-topic and organized
+- **Thread Management**: Keeping discussions on-topic and organised
 - **Archive Value**: Content remains accessible long-term
 - **SEO and Discoverability**: Public content may be indexed
 
-#### 3.2.3 Community Culture
+#### 3.2.3. Community Culture
 - Professional, informative tone expected
 - Detailed technical discussions
 - Educational resource creation
 - Mentorship and knowledge sharing
 - Formal support and troubleshooting
 
-### 3.3 Code Repositories
+### 3.3. Code Repositories
 
-#### 3.3.1 Unique Characteristics
+#### 3.3.1. Unique Characteristics
 - Technical development focus
 - Version control and collaboration workflows
 - Issue tracking and project management
 - Code review and quality assurance processes
 - Documentation and technical writing
 
-#### 3.3.2 Moderation Considerations
+#### 3.3.2. Moderation Considerations
 - **Technical Accuracy**: Focus on correctness and best practices
 - **Professional Standards**: High expectations for communication quality
 - **Intellectual Property**: Copyright and licensing considerations
 - **Contribution Guidelines**: Specific workflow and process requirements
 - **Code of Conduct**: Technical community behavioural standards
 
-#### 3.3.3 Community Culture
+#### 3.3.3. Community Culture
 - Professional, technical communication
 - Constructive feedback and collaboration
 - Learning and skill development focus
 - Open source values and practices
 - Quality and excellence standards
 
-### 3.4 Gaming Platforms
+### 3.4. Gaming Platforms
 
-#### 3.4.1 Unique Characteristics
+#### 3.4.1. Unique Characteristics
 - Game-specific contexts and terminology
 - Real-time coordination and strategy
 - Achievement and progression systems
 - Competitive and cooperative elements
 - Virtual world social dynamics
 
-#### 3.4.2 Moderation Considerations
-- **Game-Specific Rules**: Understanding in-game behavior standards
+#### 3.4.2. Moderation Considerations
+- **Game-Specific Rules**: Understanding in-game behaviour standards
 - **Performance Pressure**: Dealing with competitive stress
 - **Time-Sensitive Coordination**: Event and activity scheduling
 - **Cross-Platform Gaming**: Integration with external gaming services
 - **Virtual Asset Management**: In-game resources and shared assets
 
-#### 3.4.3 Community Culture
+#### 3.4.3. Community Culture
 - Gaming-focused communication
 - Strategy and coordination discussions
 - Achievement celebration and recognition
@@ -164,15 +164,15 @@ This training operates within our policy framework:
 
 ## 4. COORDINATION STRATEGIES AND BEST PRACTICES
 
-### 4.1 Information Sharing Across Platforms
+### 4.1. Information Sharing Across Platforms
 
-#### 4.1.1 Critical Information Distribution
+#### 4.1.1. Critical Information Distribution
 
 **Important Updates Must Be Shared:**
 - Policy changes affecting all community members
 - Safety alerts or security concerns
 - Major community events and announcements
-- Leadership changes or organizational updates
+- Leadership changes or organisational updates
 - Platform-specific outages or technical issues
 
 **Distribution Strategy:**
@@ -181,7 +181,7 @@ This training operates within our policy framework:
 3. **Platform-Specific Adaptation**: Adjust format and tone for each platform
 4. **Follow-Up**: Monitor for questions and provide clarification across platforms
 
-#### 4.1.2 Avoiding Information Silos
+#### 4.1.2. Avoiding Information Silos
 
 **Prevent Fragmentation:**
 - Don't assume information shared on one platform reaches all members
@@ -189,9 +189,9 @@ This training operates within our policy framework:
 - Create summary posts for major discussions happening on other platforms
 - Maintain central documentation that all platforms can reference
 
-### 4.2 Consistent Enforcement Standards
+### 4.2. Consistent Enforcement Standards
 
-#### 4.2.1 Universal Policy Application
+#### 4.2.1. Universal Policy Application
 
 **Non-Negotiable Standards:**
 - Community Code of Conduct applies everywhere
@@ -206,12 +206,12 @@ This training operates within our policy framework:
 - Appeal processes may use platform-appropriate mechanisms
 - Escalation paths adapted to platform structures
 
-#### 4.2.2 Coordination with Other Moderators
+#### 4.2.2. Coordination with Other Moderators
 
 **Communication Requirements:**
 - Share significant moderation actions across platforms
 - Coordinate on users who participate across multiple platforms
-- Discuss pattern recognition and concerning behaviors
+- Discuss pattern recognition and concerning behaviours
 - Align on interpretation of edge cases and policy applications
 
 **Tools and Processes:**
@@ -220,9 +220,9 @@ This training operates within our policy framework:
 - Share expertise and platform-specific knowledge with team
 - Participate in regular coordination meetings and updates
 
-### 4.3 User Experience Consistency
+### 4.3. User Experience Consistency
 
-#### 4.3.1 Brand and Voice Consistency
+#### 4.3.1. Brand and Voice Consistency
 
 **Consistent Elements:**
 - Professional, respectful tone across platforms
@@ -236,7 +236,7 @@ This training operates within our policy framework:
 - Respect platform culture while maintaining standards
 - Adapt communication style to audience expectations
 
-#### 4.3.2 Cross-Platform User Support
+#### 4.3.2. Cross-Platform User Support
 
 **Seamless Support Experience:**
 - Help users find appropriate platform for their needs
@@ -246,26 +246,26 @@ This training operates within our policy framework:
 
 ## 5. TECHNICAL COORDINATION TOOLS AND SYSTEMS
 
-### 5.1 Communication Systems
+### 5.1. Communication Systems
 
-#### 5.1.1 Staff Coordination Channels
+#### 5.1.1. Staff Coordination Channels
 
 **Primary Channels:**
 - **Staff Discord**: Real-time coordination and urgent communications
 - **Direct Messages**: Private coordination between specific team members
 - **Email**: Formal communications and external coordination
 
-#### 5.1.2 Information Management
+#### 5.1.2. Information Management
 
-**Centralized Resources:**
+**Centralised Resources:**
 - **Documentation Wiki**: Central knowledge base and policy documentation
 - **Staff Handbook**: Role expectations and procedures
 - **Resource Lists**: Updated contact information, escalation procedures
 - **Platform-Specific Guides**: Detailed instructions for each platform
 
-### 5.2 Moderation and Documentation Tools
+### 5.2. Moderation and Documentation Tools
 
-#### 5.2.1 Cross-Platform Documentation
+#### 5.2.1. Cross-Platform Documentation
 
 **Hikari**: Our transparency system at [hikari.nhcarrigan.com/sanctions](https://hikari.nhcarrigan.com/sanctions)
 - Log actions across all platforms consistently
@@ -273,7 +273,7 @@ This training operates within our policy framework:
 - Track patterns and escalation history
 - Generate reports for accountability and analysis
 
-#### 5.2.2 Escalation and Alert Systems
+#### 5.2.2. Escalation and Alert Systems
 
 **Notification Protocols:**
 - **Crisis Alerts**: Immediate notification across all relevant platforms
@@ -281,9 +281,9 @@ This training operates within our policy framework:
 - **User Concerns**: Share information about users active on multiple platforms
 - **Technical Issues**: Platform outages or system problems
 
-### 5.3 Integration and Automation
+### 5.3. Integration and Automation
 
-#### 5.3.1 Cross-Platform Integrations
+#### 5.3.1. Cross-Platform Integrations
 
 **Available Integrations:**
 - **Discord-Forum Bridges**: Share announcements across platforms
@@ -291,7 +291,7 @@ This training operates within our policy framework:
 - **Social Media Coordination**: Consistent messaging across public channels
 - **Event Synchronization**: Calendar integration across platforms
 
-#### 5.3.2 Automation Considerations
+#### 5.3.2. Automation Considerations
 
 **Appropriate Automation:**
 - Routine announcements and updates
@@ -307,57 +307,57 @@ This training operates within our policy framework:
 
 ## 6. PLATFORM-SPECIFIC STAFF RESPONSIBILITIES
 
-### 6.1 Discord-Specific Responsibilities
+### 6.1. Discord-Specific Responsibilities
 
-#### 6.1.1 Real-Time Moderation
+#### 6.1.1. Real-Time Moderation
 - Monitor active channels during peak hours
 - Respond quickly to reports and urgent situations
 - Manage voice chat moderation and coordination
 - Handle real-time community events and activities
 
-#### 6.1.2 Discord Tools and Features
+#### 6.1.2. Discord Tools and Features
 - **Bot Commands**: Understand and use moderation bot capabilities
 - **Role Management**: Assign and manage user roles and permissions
-- **Channel Management**: Create, modify, and organize channels as needed
+- **Channel Management**: Create, modify, and organise channels as needed
 - **Server Settings**: Understand security and moderation settings
 
-### 6.2 Forum-Specific Responsibilities
+### 6.2. Forum-Specific Responsibilities
 
-#### 6.2.1 Content Curation
-- Organize and categorize discussion topics
+#### 6.2.1. Content Curation
+- Organize and categorise discussion topics
 - Create informative and educational content
 - Moderate long-form discussions and debates
 - Maintain knowledge base and FAQ resources
 
-#### 6.2.2 Forum Tools and Features
-- **Thread Management**: Move, merge, and organize discussion threads
+#### 6.2.2. Forum Tools and Features
+- **Thread Management**: Move, merge, and organise discussion threads
 - **User Management**: Handle user accounts, permissions, and restrictions
 - **Content Tools**: Edit, format, and enhance community-generated content
-- **Search and Organization**: Maintain findable, well-organized content
+- **Search and Organization**: Maintain findable, well-organised content
 
-### 6.3 Repository-Specific Responsibilities
+### 6.3. Repository-Specific Responsibilities
 
-#### 6.3.1 Technical Moderation
+#### 6.3.1. Technical Moderation
 - Review contributions for quality and standards
 - Moderate technical discussions and code reviews
 - Enforce coding standards and best practices
 - Support contributor onboarding and development
 
-#### 6.3.2 Development Tools
-- **Issue Management**: Track, prioritize, and organize development tasks
+#### 6.3.2. Development Tools
+- **Issue Management**: Track, prioritise, and organise development tasks
 - **Pull Request Review**: Evaluate and approve code contributions
 - **Documentation**: Maintain technical documentation and guides
 - **Community Building**: Foster inclusive development community
 
-### 6.4 Social Media Responsibilities
+### 6.4. Social Media Responsibilities
 
-#### 6.4.1 Public Representation
+#### 6.4.1. Public Representation
 - Maintain professional brand representation
 - Respond to public inquiries and comments
 - Share community updates and achievements
 - Monitor for brand mentions and community discussions
 
-#### 6.4.2 Community Outreach
+#### 6.4.2. Community Outreach
 - **Content Creation**: Develop engaging social media content
 - **Community Engagement**: Interact with broader tech and gaming communities
 - **Crisis Communication**: Handle public relations during difficult situations
@@ -365,9 +365,9 @@ This training operates within our policy framework:
 
 ## 7. COORDINATION CHALLENGES AND SOLUTIONS
 
-### 7.1 Common Coordination Problems
+### 7.1. Common Coordination Problems
 
-#### 7.1.1 Information Fragmentation
+#### 7.1.1. Information Fragmentation
 **Problem**: Important information gets lost between platforms or becomes platform-specific
 
 **Solutions:**
@@ -376,7 +376,7 @@ This training operates within our policy framework:
 - Use cross-platform announcement systems
 - Regular staff coordination meetings to share updates
 
-#### 7.1.2 Inconsistent Enforcement
+#### 7.1.2. Inconsistent Enforcement
 **Problem**: Different standards applied on different platforms leading to user confusion
 
 **Solutions:**
@@ -385,27 +385,27 @@ This training operates within our policy framework:
 - Staff consultation processes for difficult decisions
 - Consistent training and calibration exercises
 
-#### 7.1.3 Staff Burnout
+#### 7.1.3. Staff Burnout
 **Problem**: Managing multiple platforms creates excessive workload and stress
 
 **Solutions:**
 - Reasonable workload distribution and rotation
 - Specialization with cross-training for coverage
 - Clear boundaries and scope definitions
-- Support systems and wellness programs
+- Support systems and wellness programmes
 
-#### 7.1.4 User Experience Confusion
+#### 7.1.4. User Experience Confusion
 **Problem**: Users don't understand which platform to use for different needs
 
 **Solutions:**
 - Clear platform purpose documentation
 - Consistent messaging about platform functions
 - Cross-platform guidance and redirection
-- User education and onboarding programs
+- User education and onboarding programmes
 
-### 7.2 Conflict Resolution Across Platforms
+### 7.2. Conflict Resolution Across Platforms
 
-#### 7.2.1 Cross-Platform Disputes
+#### 7.2.1. Cross-Platform Disputes
 **When conflicts involve multiple platforms:**
 
 1. **Assess Scope**: Determine which platforms are involved and affected
@@ -413,7 +413,7 @@ This training operates within our policy framework:
 3. **Central Documentation**: Maintain single source of truth for decisions
 4. **Follow-Up**: Monitor resolution across all affected platforms
 
-#### 7.2.2 Platform-Specific Limitations
+#### 7.2.2. Platform-Specific Limitations
 **When platform capabilities limit response options:**
 
 1. **Work Within Constraints**: Use available tools effectively
@@ -423,9 +423,9 @@ This training operates within our policy framework:
 
 ## 8. ADVANCED COORDINATION SCENARIOS
 
-### 8.1 Crisis Management Across Platforms
+### 8.1. Crisis Management Across Platforms
 
-#### 8.1.1 Multi-Platform Crisis Response
+#### 8.1.1. Multi-Platform Crisis Response
 
 **Coordinated Crisis Protocol:**
 1. **Immediate Assessment**: Determine scope and platforms affected
@@ -435,7 +435,7 @@ This training operates within our policy framework:
 5. **Documentation**: Maintain central crisis log and decision tracking
 6. **Recovery Coordination**: Ensure consistent follow-up across platforms
 
-#### 8.1.2 Platform-Specific Crisis Adaptations
+#### 8.1.2. Platform-Specific Crisis Adaptations
 
 **Discord Crisis Response:**
 - Immediate voice/text channel moderation
@@ -455,9 +455,9 @@ This training operates within our policy framework:
 - Contributor communication and coordination
 - Development process continuity
 
-### 8.2 Large-Scale Community Events
+### 8.2. Large-Scale Community Events
 
-#### 8.2.1 Multi-Platform Event Coordination
+#### 8.2.1. Multi-Platform Event Coordination
 
 **Planning Phase:**
 - **Platform Assessment**: Determine which platforms will be involved
@@ -477,9 +477,9 @@ This training operates within our policy framework:
 - **Documentation Update**: Record lessons learned and improvements
 - **Planning Enhancement**: Improve processes for future events
 
-### 8.3 Policy Implementation Across Platforms
+### 8.3. Policy Implementation Across Platforms
 
-#### 8.3.1 New Policy Rollout
+#### 8.3.1. New Policy Rollout
 
 **Coordinated Implementation:**
 1. **Policy Development**: Create core policy with platform-specific adaptations
@@ -491,9 +491,9 @@ This training operates within our policy framework:
 
 ## 9. PERFORMANCE METRICS AND EVALUATION
 
-### 9.1 Cross-Platform Effectiveness Metrics
+### 9.1. Cross-Platform Effectiveness Metrics
 
-#### 9.1.1 Coordination Quality Indicators
+#### 9.1.1. Coordination Quality Indicators
 
 **Consistency Metrics:**
 - Policy enforcement alignment across platforms
@@ -504,20 +504,20 @@ This training operates within our policy framework:
 **Efficiency Metrics:**
 - Information distribution speed and accuracy
 - Cross-platform problem resolution time
-- Resource utilization across platforms
+- Resource utilisation across platforms
 - Duplicate work reduction achievements
 
-#### 9.1.2 Community Impact Assessment
+#### 9.1.2. Community Impact Assessment
 
 **User Experience Metrics:**
 - Cross-platform user retention and engagement
-- Platform navigation and utilization patterns
+- Platform navigation and utilisation patterns
 - User support satisfaction across platforms
 - Community growth and participation metrics
 
-### 9.2 Continuous Improvement Process
+### 9.2. Continuous Improvement Process
 
-#### 9.2.1 Regular Review Cycles
+#### 9.2.1. Regular Review Cycles
 
 **Monthly Reviews:**
 - Cross-platform coordination challenges and successes
@@ -531,7 +531,7 @@ This training operates within our policy framework:
 - Staff training and development needs assessment
 - Technology and tool effectiveness review
 
-#### 9.2.2 Feedback Integration
+#### 9.2.2. Feedback Integration
 
 **Community Input:**
 - Regular surveys about cross-platform experience
@@ -547,9 +547,9 @@ This training operates within our policy framework:
 
 ## 10. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 10.1 Cross-Platform Coordinator Qualifications
+### 10.1. Cross-Platform Coordinator Qualifications
 
-#### 10.1.1 Required Competencies
+#### 10.1.1. Required Competencies
 
 **Technical Skills:**
 - Proficiency with all relevant platforms and their moderation tools
@@ -569,7 +569,7 @@ This training operates within our policy framework:
 - Conflict resolution and mediation skills
 - Mentoring and training abilities for platform-specific staff
 
-#### 10.1.2 Training Requirements
+#### 10.1.2. Training Requirements
 
 **Foundation Training:**
 - Complete all platform-specific training modules
@@ -583,9 +583,9 @@ This training operates within our policy framework:
 - Leadership and mentoring skills for cross-platform teams
 - Continuous education on emerging platforms and technologies
 
-### 10.2 Performance Standards and Evaluation
+### 10.2. Performance Standards and Evaluation
 
-#### 10.2.1 Regular Assessment Framework
+#### 10.2.1. Regular Assessment Framework
 
 **Quarterly Performance Reviews:**
 - Cross-platform coordination effectiveness evaluation
@@ -599,7 +599,7 @@ This training operates within our policy framework:
 - Crisis response and complex situation management assessment
 - Long-term strategic thinking and community building contribution
 
-#### 10.2.2 Continuous Development Requirements
+#### 10.2.2. Continuous Development Requirements
 
 **Ongoing Learning:**
 - Monthly platform update training and adaptation
@@ -609,8 +609,5 @@ This training operates within our policy framework:
 
 ---
 
-*This Cross-Platform Coordination Training document is part of our comprehensive staff development program designed to create seamless community experiences across all platforms. For questions about cross-platform coordination techniques or to report training completion, please contact leadership through designated staff channels.*
+*This Cross-Platform Coordination Training document is part of our comprehensive staff development programme designed to create seamless community experiences across all platforms. For questions about cross-platform coordination techniques or to report training completion, please contact leadership through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/data-analytics-reporting.md

@@ -6,11 +6,11 @@ title: Data Analytics and Reporting Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Strategic Importance
+### 1.1. Purpose and Strategic Importance
 
-This training provides comprehensive guidance for staff members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalized community members.
+This training provides comprehensive guidance for staff members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalised community members.
 
-### 1.2 Data and Analytics Coordinator Responsibilities
+### 1.2. Data and Analytics Coordinator Responsibilities
 
 **Primary Areas of Focus:**
 - **Community Health Analytics**: Measuring and analysing community engagement, satisfaction, and well-being
@@ -20,20 +20,20 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Predictive Analytics**: Using data to identify trends and potential issues before they become problems
 - **Privacy-Compliant Data Management**: Ensuring all data collection and analysis respects user privacy and consent
 
-### 1.3 Integration with Community Values
+### 1.3. Integration with Community Values
 
 **Data for Social Justice:**
 - **Equity-Centred Analytics**: Using data to identify and address systemic inequalities within the community
 - **Community Empowerment**: Making data accessible and actionable for community members
 - **Transparency and Accountability**: Using data to hold leadership accountable and demonstrate progress
 - **Privacy Protection**: Protecting community member privacy and data rights in all analytics work
-- **Inclusive Measurement**: Ensuring data collection and analysis includes and represents marginalized voices
+- **Inclusive Measurement**: Ensuring data collection and analysis includes and represents marginalised voices
 
 ## 2. FUNDAMENTALS OF COMMUNITY DATA ANALYTICS
 
-### 2.1 Understanding Community Data
+### 2.1. Understanding Community Data
 
-#### 2.1.1 Types of Community Data
+#### 2.1.1. Types of Community Data
 
 **Engagement and Participation Data:**
 - **Platform Activity**: Message volume, participation rates, active users across platforms
@@ -53,7 +53,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Support Utilization**: Usage of community support services and resources
 - **Conflict and Resolution**: Frequency and types of conflicts, and resolution effectiveness
 
-#### 2.1.2 Data Collection Ethics
+#### 2.1.2. Data Collection Ethics
 
 **Consent and Transparency:**
 - **Informed Consent**: Clear, understandable consent processes for all data collection
@@ -65,11 +65,11 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Data Minimization**: Collect only the minimum data necessary for stated purposes
 - **Anonymization**: Proper anonymization techniques to protect individual identity
 - **Secure Storage**: Secure, encrypted storage for all community data
-- **Access Controls**: Strict access controls limiting data access to authorized personnel only
+- **Access Controls**: Strict access controls limiting data access to authorised personnel only
 
-### 2.2 Data Quality and Integrity
+### 2.2. Data Quality and Integrity
 
-#### 2.2.1 Data Validation and Cleaning
+#### 2.2.1. Data Validation and Cleaning
 
 **Quality Assurance Processes:**
 - **Data Validation**: Systematic validation of data accuracy and completeness
@@ -79,11 +79,11 @@ This training provides comprehensive guidance for staff members serving as Data
 
 **Bias Recognition and Mitigation:**
 - **Sampling Bias**: Understanding and correcting for sampling biases in data collection
-- **Selection Bias**: Recognizing when certain community members may be over or under-represented
+- **Selection Bias**: Recognising when certain community members may be over or under-represented
 - **Measurement Bias**: Identifying biases in how data is collected and measured
 - **Historical Bias**: Understanding how past discrimination may affect current data patterns
 
-#### 2.2.2 Data Integration and Management
+#### 2.2.2. Data Integration and Management
 
 **Multi-Platform Data Integration:**
 - **Cross-Platform Tracking**: Safely linking data across different community platforms
@@ -99,23 +99,23 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ## 3. EQUITY AND INCLUSION ANALYTICS
 
-### 3.1 Measuring Diversity and Representation
+### 3.1. Measuring Diversity and Representation
 
-#### 3.1.1 Demographic Analysis Framework
+#### 3.1.1. Demographic Analysis Framework
 
 **Inclusive Data Collection:**
 - **Optional Self-Identification**: Voluntary, optional demographic self-identification systems
-- **Comprehensive Categories**: Inclusive categories that recognize diverse identities
+- **Comprehensive Categories**: Inclusive categories that recognise diverse identities
 - **Intersectional Analysis**: Analysis that considers multiple, intersecting identities
 - **Cultural Sensitivity**: Culturally sensitive approaches to demographic data collection
 
 **Representation Metrics:**
-- **Leadership Representation**: Representation of marginalized groups in leadership positions
+- **Leadership Representation**: Representation of marginalised groups in leadership positions
 - **Participation Rates**: Participation rates across different demographic groups
 - **Content Creation**: Representation in content creation and community contributions
 - **Recognition and Awards**: Representation in community recognition and achievement
 
-#### 3.1.2 Engagement Equity Analysis
+#### 3.1.2. Engagement Equity Analysis
 
 **Participation Pattern Analysis:**
 - **Platform Usage**: Differences in platform usage across demographic groups
@@ -129,9 +129,9 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Leadership Pathways**: Success rates in leadership development across demographics
 - **Community Impact**: Measurement of community impact and contribution opportunities
 
-### 3.2 Accessibility and Inclusion Metrics
+### 3.2. Accessibility and Inclusion Metrics
 
-#### 3.2.1 Digital Accessibility Analytics
+#### 3.2.1. Digital Accessibility Analytics
 
 **Platform Accessibility Measurement:**
 - **Accessibility Compliance**: Regular measurement of platform accessibility compliance levels
@@ -145,11 +145,11 @@ This training provides comprehensive guidance for staff members serving as Data
 - **User Experience**: Analysis of user experience for community members with disabilities
 - **Barrier Documentation**: Documentation and tracking of accessibility barriers and resolutions
 
-#### 3.2.2 Inclusion Experience Metrics
+#### 3.2.2. Inclusion Experience Metrics
 
 **Psychological Safety Measurement:**
 - **Belonging Surveys**: Regular surveys measuring sense of belonging across different groups
-- **Safety Indicators**: Metrics indicating psychological safety for marginalized community members
+- **Safety Indicators**: Metrics indicating psychological safety for marginalised community members
 - **Microaggression Tracking**: Careful, privacy-conscious tracking of microaggression reports
 - **Support System Effectiveness**: Analysis of support system usage and effectiveness
 
@@ -161,9 +161,9 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ## 4. COMMUNITY HEALTH AND ENGAGEMENT ANALYTICS
 
-### 4.1 Community Vitality Metrics
+### 4.1. Community Vitality Metrics
 
-#### 4.1.1 Engagement and Activity Analysis
+#### 4.1.1. Engagement and Activity Analysis
 
 **Quantitative Engagement Metrics:**
 - **Active User Statistics**: Daily, weekly, and monthly active users across platforms
@@ -177,7 +177,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Skill Sharing**: Instances of knowledge sharing and mutual learning
 - **Collaborative Projects**: Success and participation in collaborative community projects
 
-#### 4.1.2 Community Satisfaction and Well-being
+#### 4.1.2. Community Satisfaction and Well-being
 
 **Satisfaction Measurement:**
 - **Regular Satisfaction Surveys**: Comprehensive satisfaction surveys across different community segments
@@ -191,9 +191,9 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Work-Life Balance**: Community impact on members' work-life balance and well-being
 - **Growth and Development**: Member perception of personal and professional growth opportunities
 
-### 4.2 Predictive Analytics and Early Warning Systems
+### 4.2. Predictive Analytics and Early Warning Systems
 
-#### 4.2.1 Trend Analysis and Forecasting
+#### 4.2.1. Trend Analysis and Forecasting
 
 **Participation Trend Analysis:**
 - **Engagement Trends**: Long-term trends in community engagement and participation
@@ -207,7 +207,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Resource Strain**: Predicting when community resources may become strained
 - **Leadership Gaps**: Identifying potential leadership succession needs and gaps
 
-#### 4.2.2 Intervention Effectiveness
+#### 4.2.2. Intervention Effectiveness
 
 **Programme Impact Measurement:**
 - **Initiative Effectiveness**: Measuring the impact of specific community initiatives and programmes
@@ -223,9 +223,9 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ## 5. PRIVACY-COMPLIANT DATA PRACTICES
 
-### 5.1 Legal and Ethical Framework
+### 5.1. Legal and Ethical Framework
 
-#### 5.1.1 Privacy Law Compliance
+#### 5.1.1. Privacy Law Compliance
 
 **GDPR Compliance:**
 - **Lawful Basis**: Ensuring lawful basis for all data processing activities
@@ -239,7 +239,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Sector-Specific Regulations**: Compliance with any sector-specific privacy regulations
 - **Cross-Border Transfer**: Appropriate safeguards for international data transfers
 
-#### 5.1.2 Ethical Data Use
+#### 5.1.2. Ethical Data Use
 
 **Community Data Ethics:**
 - **Community Benefit**: Ensuring data use benefits the community and its members
@@ -253,9 +253,9 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Transparency**: Transparency in how algorithms and data analysis affect community members
 - **Accountability**: Clear accountability mechanisms for algorithmic decision-making
 
-### 5.2 Data Security and Protection
+### 5.2. Data Security and Protection
 
-#### 5.2.1 Technical Security Measures
+#### 5.2.1. Technical Security Measures
 
 **Data Encryption:**
 - **Encryption at Rest**: All stored data encrypted using strong encryption standards
@@ -269,7 +269,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Audit Logging**: Comprehensive audit logging of all data access and usage
 - **Regular Access Review**: Regular review and updating of data access permissions
 
-#### 5.2.2 Data Anonymization and De-identification
+#### 5.2.2. Data Anonymization and De-identification
 
 **Anonymization Techniques:**
 - **Direct Identifier Removal**: Removal of direct personal identifiers from datasets
@@ -285,9 +285,9 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ## 6. TECHNICAL TOOLS AND PLATFORMS
 
-### 6.1 Data Analytics Infrastructure
+### 6.1. Data Analytics Infrastructure
 
-#### 6.1.1 Data Collection and Storage
+#### 6.1.1. Data Collection and Storage
 
 **Data Collection Systems:**
 - **Automated Collection**: Automated collection systems with built-in privacy controls
@@ -301,7 +301,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Backup and Recovery**: Comprehensive backup and disaster recovery procedures
 - **Version Control**: Version control for datasets and analysis procedures
 
-#### 6.1.2 Analysis and Visualization Tools
+#### 6.1.2. Analysis and Visualization Tools
 
 **Statistical Analysis Software:**
 - **R and Python**: Advanced statistical analysis using R, Python, and relevant libraries
@@ -311,13 +311,13 @@ This training provides comprehensive guidance for staff members serving as Data
 
 **Visualization and Reporting:**
 - **Dashboard Development**: Development of accessible, interactive dashboards for community insights
-- **Data Visualization**: Creation of clear, compelling data visualizations
+- **Data Visualization**: Creation of clear, compelling data visualisations
 - **Report Generation**: Automated generation of regular reports and analyses
-- **Accessible Design**: Ensuring all visualizations and reports meet accessibility standards
+- **Accessible Design**: Ensuring all visualisations and reports meet accessibility standards
 
-### 6.2 Platform Integration and Automation
+### 6.2. Platform Integration and Automation
 
-#### 6.2.1 Multi-Platform Data Integration
+#### 6.2.1. Multi-Platform Data Integration
 
 **Cross-Platform Analytics:**
 - **Discord Analytics**: Integration with Discord for community server analytics
@@ -331,7 +331,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Error Handling**: Robust error handling and data quality assurance in API integrations
 - **Documentation**: Comprehensive documentation of all API integrations and data flows
 
-#### 6.2.2 Automation and Efficiency
+#### 6.2.2. Automation and Efficiency
 
 **Automated Reporting:**
 - **Scheduled Reports**: Automated generation and distribution of regular reports
@@ -347,9 +347,9 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ## 7. REPORTING AND COMMUNICATION
 
-### 7.1 Data-Driven Storytelling
+### 7.1. Data-Driven Storytelling
 
-#### 7.1.1 Effective Data Communication
+#### 7.1.1. Effective Data Communication
 
 **Audience-Appropriate Communication:**
 - **Executive Summaries**: Clear, concise summaries for leadership decision-making
@@ -361,25 +361,25 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Story Structure**: Using narrative structure to make data insights compelling and memorable
 - **Context Provision**: Providing appropriate context for data insights and recommendations
 - **Action Orientation**: Framing data insights in terms of actionable recommendations
-- **Impact Emphasis**: Emphasizing the human impact and community benefits of data insights
+- **Impact Emphasis**: Emphasising the human impact and community benefits of data insights
 
-#### 7.1.2 Accessibility and Inclusion in Reporting
+#### 7.1.2. Accessibility and Inclusion in Reporting
 
 **Accessible Report Design:**
-- **Visual Accessibility**: Ensuring all charts and visualizations meet accessibility standards
+- **Visual Accessibility**: Ensuring all charts and visualisations meet accessibility standards
 - **Plain Language**: Using plain language that is accessible to diverse audiences
 - **Multiple Formats**: Providing reports in multiple formats (text, audio, large print)
 - **Cultural Sensitivity**: Ensuring reports are culturally sensitive and inclusive
 
 **Community-Centred Reporting:**
 - **Community Input**: Including community input in determining what data to report and how
-- **Marginalized Voice Amplification**: Using data to amplify the voices and needs of marginalized community members
+- **Marginalised Voice Amplification**: Using data to amplify the voices and needs of marginalised community members
 - **Deficit vs. Asset Framing**: Framing data to highlight community assets rather than just deficits
 - **Actionable Insights**: Providing insights that the community can act on for improvement
 
-### 7.2 Transparency and Accountability
+### 7.2. Transparency and Accountability
 
-#### 7.2.1 Public Reporting
+#### 7.2.1. Public Reporting
 
 **Regular Public Reports:**
 - **Annual Community Reports**: Comprehensive annual reports on community health and progress
@@ -393,7 +393,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Source Documentation**: Comprehensive documentation of data sources and collection methods
 - **Privacy Protection**: Transparency balanced with appropriate privacy protection
 
-#### 7.2.2 Stakeholder Engagement
+#### 7.2.2. Stakeholder Engagement
 
 **Community Engagement:**
 - **Feedback Solicitation**: Regular solicitation of community feedback on data collection and reporting
@@ -403,19 +403,19 @@ This training provides comprehensive guidance for staff members serving as Data
 
 **Leadership Engagement:**
 - **Strategic Planning Support**: Using data to support strategic planning and decision-making
-- **Performance Monitoring**: Regular monitoring and reporting on organizational performance
+- **Performance Monitoring**: Regular monitoring and reporting on organisational performance
 - **Goal Setting**: Data-driven goal setting and progress tracking
 - **Resource Allocation**: Supporting resource allocation decisions with data insights
 
 ## 8. PROFESSIONAL DEVELOPMENT AND ETHICS
 
-### 8.1 Technical Competency Development
+### 8.1. Technical Competency Development
 
-#### 8.1.1 Statistical and Analytical Skills
+#### 8.1.1. Statistical and Analytical Skills
 
 **Foundation Skills:**
 - **Statistical Methods**: Proficiency in statistical methods appropriate for community data analysis
-- **Data Visualization**: Skills in creating effective, accessible data visualizations
+- **Data Visualization**: Skills in creating effective, accessible data visualisations
 - **Research Design**: Understanding of research design and methodology for community studies
 - **Survey Design**: Skills in designing effective, unbiased surveys and data collection instruments
 
@@ -425,7 +425,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Text Analysis**: Analysis of text data from community discussions and feedback
 - **Network Analysis**: Analysis of community networks and relationship patterns
 
-#### 8.1.2 Technology and Tools
+#### 8.1.2. Technology and Tools
 
 **Programming and Database Skills:**
 - **Python/R Proficiency**: Advanced proficiency in Python or R for data analysis
@@ -439,9 +439,9 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Version Control**: Use of version control systems for code and analysis documentation
 - **Collaboration Tools**: Effective use of collaboration tools for team data analysis
 
-### 8.2 Ethical Practice and Professional Standards
+### 8.2. Ethical Practice and Professional Standards
 
-#### 8.2.1 Professional Ethics
+#### 8.2.1. Professional Ethics
 
 **Data Ethics Framework:**
 - **Harm Prevention**: Proactive measures to prevent data use from causing harm to community members
@@ -455,7 +455,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Competence**: Maintaining and developing professional competence in data analysis
 - **Objectivity**: Maintaining objectivity while acknowledging the value-driven nature of community work
 
-#### 8.2.2 Continuous Learning and Development
+#### 8.2.2. Continuous Learning and Development
 
 **Ongoing Education:**
 - **Industry Trends**: Staying current with trends in data analytics and community measurement
@@ -464,21 +464,21 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Technical Skills**: Continuously developing technical skills and capabilities
 
 **Professional Networks:**
-- **Data Professional Communities**: Participation in data professional communities and organizations
+- **Data Professional Communities**: Participation in data professional communities and organisations
 - **Academic Partnerships**: Partnerships with academic researchers studying community development
 - **Conference Participation**: Regular participation in relevant conferences and professional development
 - **Peer Learning**: Engaging in peer learning and knowledge sharing with other data professionals
 
 ## 9. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 9.1 Data and Analytics Coordinator Competencies
+### 9.1. Data and Analytics Coordinator Competencies
 
-#### 9.1.1 Essential Skills Assessment
+#### 9.1.1. Essential Skills Assessment
 
 **Technical Proficiency:**
 - **Statistical Analysis**: Demonstrated proficiency in statistical analysis methods and interpretation
 - **Data Management**: Skills in secure, privacy-compliant data management and storage
-- **Visualization and Reporting**: Ability to create accessible, compelling data visualizations and reports
+- **Visualization and Reporting**: Ability to create accessible, compelling data visualisations and reports
 - **Privacy Compliance**: Understanding of privacy laws and ethical data use practices
 
 **Community Focus:**
@@ -487,7 +487,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Cultural Competency**: Understanding of how cultural factors affect data collection and interpretation
 - **Equity Measurement**: Ability to design and implement metrics for measuring equity and inclusion
 
-#### 9.1.2 Advanced Competencies
+#### 9.1.2. Advanced Competencies
 
 **Strategic Analysis:**
 - **Predictive Analytics**: Ability to develop and use predictive models for community planning
@@ -501,9 +501,9 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Policy Development**: Skills in using data to inform policy development and decision-making
 - **Community Advocacy**: Using data to advocate for community needs and social justice
 
-### 9.2 Training and Performance Standards
+### 9.2. Training and Performance Standards
 
-#### 9.2.1 Certification Requirements
+#### 9.2.1. Certification Requirements
 
 **Technical Certifications:**
 - **Relevant Professional Certifications**: Appropriate professional certifications in data analysis or research
@@ -517,7 +517,7 @@ This training provides comprehensive guidance for staff members serving as Data
 - **Social Justice Analytics**: Training on using data analysis to advance social justice goals
 - **Community Engagement**: Training on engaging community members as partners in research and analysis
 
-#### 9.2.2 Performance Evaluation
+#### 9.2.2. Performance Evaluation
 
 **Effectiveness Measures:**
 - **Analysis Quality**: High quality, accurate, and insightful data analysis
@@ -533,8 +533,5 @@ This training provides comprehensive guidance for staff members serving as Data
 
 ---
 
-*This Data Analytics and Reporting Training document is part of our comprehensive staff development program designed to ensure ethical, privacy-compliant, and socially just approaches to community data analytics. For questions about data analytics practices or to report training completion, please contact the Data and Analytics Coordinator or designated leadership through staff channels.*
+*This Data Analytics and Reporting Training document is part of our comprehensive staff development programme designed to ensure ethical, privacy-compliant, and socially just approaches to community data analytics. For questions about data analytics practices or to report training completion, please contact the Data and Analytics Coordinator or designated leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/documentation-transparency.md

@@ -6,11 +6,11 @@ title: Documentation and Transparency Training for Staff
 
 ## 1. INTRODUCTION AND IMPORTANCE
 
-### 1.1 Purpose and Scope
+### 1.1. Purpose and Scope
 
 This training provides comprehensive guidance for all staff members on documentation practices and transparency requirements within our community. Proper documentation and transparency are essential for accountability, consistency, legal compliance, and community trust.
 
-### 1.2 Why Documentation and Transparency Matter
+### 1.2. Why Documentation and Transparency Matter
 
 **Accountability and Trust:**
 - Creates verifiable record of staff decisions and actions
@@ -28,9 +28,9 @@ This training provides comprehensive guidance for all staff members on documenta
 - Provides evidence of good-faith efforts and proper procedures
 - Documents compliance with legal requirements and policies
 - Creates records needed for legal proceedings if necessary
-- Protects both organization and individual staff members
+- Protects both organisation and individual staff members
 
-### 1.3 Integration with Existing Systems
+### 1.3. Integration with Existing Systems
 
 This training operates within our comprehensive framework:
 
@@ -44,9 +44,9 @@ This training operates within our comprehensive framework:
 
 ## 2. DOCUMENTATION FUNDAMENTALS
 
-### 2.1 Core Documentation Principles
+### 2.1. Core Documentation Principles
 
-#### 2.1.1 Accuracy and Completeness
+#### 2.1.1. Accuracy and Completeness
 
 **Essential Requirements:**
 - **Factual Accuracy**: Record only verifiable facts, not interpretations or assumptions
@@ -62,23 +62,23 @@ This training operates within our comprehensive framework:
 - **Why**: Reasoning based on policies and community standards
 - **How**: Procedures followed and tools used
 
-#### 2.1.2 Professional Standards
+#### 2.1.2. Professional Standards
 
 **Language and Tone:**
 - Use professional, respectful language in all documentation
 - Avoid slang, informal abbreviations, or casual expressions
-- Maintain respectful tone even when documenting problematic behavior
-- Focus on behaviors and impacts rather than personal characteristics
+- Maintain respectful tone even when documenting problematic behaviour
+- Focus on behaviours and impacts rather than personal characteristics
 
-**Structure and Organization:**
-- Use clear, logical organization with consistent formatting
+**Structure and Organisation:**
+- Use clear, logical organisation with consistent formatting
 - Include relevant headers, sections, and subsections
 - Use bullet points and numbered lists for clarity
 - Ensure documents are easy to read and understand
 
-### 2.2 Types of Documentation Required
+### 2.2. Types of Documentation Required
 
-#### 2.2.1 Incident Documentation
+#### 2.2.1. Incident Documentation
 
 **Standard Incident Reports:**
 - **Incident Description**: Clear, factual description of what occurred
@@ -95,10 +95,10 @@ This training operates within our comprehensive framework:
 - **Escalation Process**: Steps taken to involve senior staff or external authorities
 - **Resolution Outcomes**: Final resolution and effectiveness assessment
 
-#### 2.2.2 Ongoing Monitoring Documentation
+#### 2.2.2. Ongoing Monitoring Documentation
 
 **Pattern Recognition Records:**
-- **Behavior Patterns**: Documentation of concerning behavior patterns over time
+- **Behavior Patterns**: Documentation of concerning behaviour patterns over time
 - **Escalation Tracking**: How situations have developed or escalated
 - **Intervention Effectiveness**: Success or failure of various intervention attempts
 - **Risk Assessment**: Current risk levels and monitoring requirements
@@ -111,9 +111,9 @@ This training operates within our comprehensive framework:
 
 ## 3. THE HIKARI TRANSPARENCY SYSTEM
 
-### 3.1 Understanding the Public Transparency System
+### 3.1. Understanding the Public Transparency System
 
-#### 3.1.1 System Purpose and Function
+#### 3.1.1. System Purpose and Function
 
 **Public Accountability:**
 - Provides transparent record of all moderation actions
@@ -128,7 +128,7 @@ This training operates within our comprehensive framework:
 - **Staff Identification**: Shows which staff member took each action
 - **Appeal Tracking**: Documents appeal processes and outcomes
 
-#### 3.1.2 What Gets Logged in Hikari
+#### 3.1.2. What Gets Logged in Hikari
 
 **Mandatory Logging:**
 - **Formal Warnings**: All formal warnings and their reasoning
@@ -142,7 +142,7 @@ This training operates within our comprehensive framework:
 - **Community Support**: Support services or resources provided
 - **Positive Recognition**: Community achievements or positive contributions
 
-#### 3.1.3 Privacy Protections in Public Documentation
+#### 3.1.3. Privacy Protections in Public Documentation
 
 **Information Protection:**
 - **Sensitive Content Redaction**: Personal or sensitive information is redacted
@@ -155,9 +155,9 @@ This training operates within our comprehensive framework:
 - **Legal Requirements**: Compliance with privacy laws and regulations
 - **Community Trust**: Maintaining trust through appropriate information sharing
 
-### 3.2 How to Use Hikari Effectively
+### 3.2. How to Use Hikari Effectively
 
-#### 3.2.1 API Access and Technical Usage
+#### 3.2.1. API Access and Technical Usage
 
 **Getting System Access:**
 - **Account Setup**: Contact leadership team for Hikari system access
@@ -171,7 +171,7 @@ This training operates within our comprehensive framework:
 - **Consistent Formatting**: Use consistent format and language across all logs
 - **Regular Review**: Periodically review your own logs for accuracy and completeness
 
-#### 3.2.2 Documentation Templates and Standards
+#### 3.2.2. Documentation Templates and Standards
 
 **Standard Incident Log Template:**
 ```
@@ -202,9 +202,9 @@ This training operates within our comprehensive framework:
 
 ## 4. PRIVACY AND CONFIDENTIALITY
 
-### 4.1 Understanding Privacy Requirements
+### 4.1. Understanding Privacy Requirements
 
-#### 4.1.1 Legal Privacy Obligations
+#### 4.1.1. Legal Privacy Obligations
 
 **Data Protection Laws:**
 - **GDPR Compliance**: European data protection requirements
@@ -218,7 +218,7 @@ This training operates within our comprehensive framework:
 - **Biometric Data**: Voice recordings, photos, or other biometric identifiers
 - **Financial Information**: Payment details or financial circumstances
 
-#### 4.1.2 Community Privacy Expectations
+#### 4.1.2. Community Privacy Expectations
 
 **User Expectations:**
 - **Direct Messages**: Higher expectation of privacy for private communications
@@ -232,9 +232,9 @@ This training operates within our comprehensive framework:
 - **Purpose Limitation**: Use information only for its intended purpose
 - **Retention Limits**: Don't keep personal information longer than necessary
 
-### 4.2 Balancing Transparency and Privacy
+### 4.2. Balancing Transparency and Privacy
 
-#### 4.2.1 Information Classification
+#### 4.2.1. Information Classification
 
 **Public Information:**
 - **Policy Violations**: General categories of violations without personal details
@@ -248,7 +248,7 @@ This training operates within our comprehensive framework:
 - **Private Communications**: Direct messages, private discussions, confidential reports
 - **Victim Information**: Details that could identify harassment or abuse victims
 
-#### 4.2.2 Anonymization and Redaction Techniques
+#### 4.2.2. Anonymization and Redaction Techniques
 
 **User Anonymization:**
 - **Demographic Protection**: Remove age, location, or other identifying demographics
@@ -263,9 +263,9 @@ This training operates within our comprehensive framework:
 
 ## 5. DOCUMENTATION FOR DIFFERENT TYPES OF ACTIONS
 
-### 5.1 Routine Moderation Actions
+### 5.1. Routine Moderation Actions
 
-#### 5.1.1 Content Moderation Documentation
+#### 5.1.1. Content Moderation Documentation
 
 **Message/Post Removal:**
 - **Content Type**: Text, image, link, or other content type
@@ -281,14 +281,14 @@ This training operates within our comprehensive framework:
 - **User Agreement**: Whether user agreed to modifications
 - **Alternative Actions**: Other actions considered but not taken
 
-#### 5.1.2 User Account Actions
+#### 5.1.2. User Account Actions
 
 **Warnings and Cautions:**
 - **Warning Level**: Informal guidance, formal warning, or final warning
-- **Specific Behaviors**: Exact behaviors or actions that prompted warning
-- **Expectations**: Clear expectations for future behavior
+- **Specific Behaviors**: Exact behaviours or actions that prompted warning
+- **Expectations**: Clear expectations for future behaviour
 - **Resources Provided**: Educational materials or support resources offered
-- **Timeline**: Timeframe for expected behavior improvement
+- **Timeline**: Timeframe for expected behaviour improvement
 
 **Temporary Restrictions:**
 - **Restriction Type**: Mute, temporary ban, feature restriction, or other limitation
@@ -297,9 +297,9 @@ This training operates within our comprehensive framework:
 - **Conditions**: Any conditions for early removal or continuation
 - **Review Schedule**: When restriction will be reviewed or reassessed
 
-### 5.2 Complex and Escalated Situations
+### 5.2. Complex and Escalated Situations
 
-#### 5.2.1 Crisis Response Documentation
+#### 5.2.1. Crisis Response Documentation
 
 **Mental Health Crisis Response:**
 - **Risk Assessment**: Assessment of immediate danger or risk level
@@ -315,7 +315,7 @@ This training operates within our comprehensive framework:
 - **Community Protection**: Measures taken to protect broader community
 - **Ongoing Monitoring**: Plans for continued safety monitoring
 
-#### 5.2.2 Appeal and Review Documentation
+#### 5.2.2. Appeal and Review Documentation
 
 **Appeal Process Records:**
 - **Original Decision**: Complete record of original moderation decision
@@ -335,23 +335,23 @@ This training operates within our comprehensive framework:
 
 ## 6. TECHNICAL DOCUMENTATION SKILLS
 
-### 6.1 Effective Writing for Documentation
+### 6.1. Effective Writing for Documentation
 
-#### 6.1.1 Clear and Professional Writing
+#### 6.1.1. Clear and Professional Writing
 
 **Clarity Principles:**
 - **Simple Language**: Use clear, straightforward language without unnecessary jargon
 - **Active Voice**: Use active voice when possible ("Staff member issued warning" rather than "Warning was issued")
 - **Specific Details**: Include specific facts rather than general descriptions
-- **Logical Organization**: Present information in logical order with clear connections
+- **Logical Organisation**: Present information in logical order with clear connections
 
 **Professional Standards:**
 - **Objective Tone**: Maintain neutral, professional tone throughout documentation
-- **Respectful Language**: Use respectful language even when documenting problematic behavior
+- **Respectful Language**: Use respectful language even when documenting problematic behaviour
 - **Consistent Terminology**: Use consistent terms and definitions throughout documentation
 - **Proper Grammar**: Ensure correct grammar, spelling, and punctuation
 
-#### 6.1.2 Evidence Integration and Citation
+#### 6.1.2. Evidence Integration and Citation
 
 **Evidence Documentation:**
 - **Screenshot Management**: Proper capture, storage, and referencing of screenshots
@@ -365,23 +365,23 @@ This training operates within our comprehensive framework:
 - **Chain of Custody**: Documentation of how evidence was collected and preserved
 - **Verification Notes**: Notes about evidence verification and authenticity
 
-### 6.2 Data Management and Organization
+### 6.2. Data Management and Organisation
 
-#### 6.2.1 Information Organization Systems
+#### 6.2.1. Information Organisation Systems
 
 **File Management:**
 - **Consistent Naming**: Use consistent file naming conventions for all documentation
-- **Folder Structure**: Organize documentation in logical folder hierarchies
+- **Folder Structure**: Organise documentation in logical folder hierarchies
 - **Version Control**: Track document versions and changes over time
 - **Backup Systems**: Ensure all documentation is properly backed up
 
 **Database Management:**
 - **Data Entry Standards**: Consistent data entry practices for database systems
-- **Search Optimization**: Structure data for effective searching and retrieval
+- **Search Optimisation**: Structure data for effective searching and retrieval
 - **Relationship Tracking**: Link related incidents and actions appropriately
 - **Data Quality**: Regular review and cleanup of database information
 
-#### 6.2.2 Security and Access Control
+#### 6.2.2. Security and Access Control
 
 **Information Security:**
 - **Access Controls**: Appropriate access restrictions for different types of documentation
@@ -397,9 +397,9 @@ This training operates within our comprehensive framework:
 
 ## 7. COMMUNICATION AND TRANSPARENCY
 
-### 7.1 Communicating with Community Members
+### 7.1. Communicating with Community Members
 
-#### 7.1.1 Explaining Decisions Transparently
+#### 7.1.1. Explaining Decisions Transparently
 
 **Decision Communication:**
 - **Clear Reasoning**: Explain the specific policies or guidelines that were violated
@@ -410,15 +410,15 @@ This training operates within our comprehensive framework:
 **Educational Approach:**
 - **Learning Opportunities**: Frame enforcement as learning and community improvement
 - **Resource Provision**: Provide relevant educational resources and support
-- **Future Expectations**: Clear expectations for future behavior
+- **Future Expectations**: Clear expectations for future behaviour
 - **Support Availability**: Information about available support and assistance
 
-#### 7.1.2 Managing Difficult Conversations
+#### 7.1.2. Managing Difficult Conversations
 
 **Defensive Responses:**
 - **Stay Professional**: Maintain professional tone even when users become defensive
 - **Focus on Facts**: Keep discussion focused on documented facts and policies
-- **Avoid Escalation**: Don't respond defensively to defensive behavior
+- **Avoid Escalation**: Don't respond defensively to defensive behaviour
 - **Seek Understanding**: Try to understand underlying concerns behind defensive responses
 
 **Emotional Situations:**
@@ -427,14 +427,14 @@ This training operates within our comprehensive framework:
 - **Clear Boundaries**: Maintain clear boundaries about what support you can and cannot provide
 - **Follow-up**: Appropriate follow-up to ensure ongoing support when needed
 
-### 7.2 Transparency with Community
+### 7.2. Transparency with Community
 
-#### 7.2.1 Public Communication about Moderation
+#### 7.2.1. Public Communication about Moderation
 
 **Community Updates:**
 - **Regular Reports**: Periodic reports on moderation activities and community health
 - **Policy Changes**: Clear communication about policy changes and their reasoning
-- **Trend Analysis**: Sharing relevant trends in moderation issues and community behavior
+- **Trend Analysis**: Sharing relevant trends in moderation issues and community behaviour
 - **Success Stories**: Highlighting positive community developments and improvements
 
 **Crisis Communication:**
@@ -443,7 +443,7 @@ This training operates within our comprehensive framework:
 - **Appropriate Detail**: Balance transparency with privacy and safety considerations
 - **Follow-up Communication**: Provide updates as situations develop and resolve
 
-#### 7.2.2 Community Feedback Integration
+#### 7.2.2. Community Feedback Integration
 
 **Feedback Collection:**
 - **Regular Surveys**: Systematic collection of community feedback on moderation practices
@@ -459,9 +459,9 @@ This training operates within our comprehensive framework:
 
 ## 8. QUALITY ASSURANCE AND IMPROVEMENT
 
-### 8.1 Documentation Quality Control
+### 8.1. Documentation Quality Control
 
-#### 8.1.1 Self-Review Practices
+#### 8.1.1. Self-Review Practices
 
 **Regular Self-Assessment:**
 - **Accuracy Verification**: Regular review of your own documentation for accuracy and completeness
@@ -475,7 +475,7 @@ This training operates within our comprehensive framework:
 - **Knowledge Sharing**: Share documentation best practices with other staff members
 - **Collaborative Improvement**: Work with team to improve overall documentation quality
 
-#### 8.1.2 Systematic Quality Improvement
+#### 8.1.2. Systematic Quality Improvement
 
 **Performance Metrics:**
 - **Documentation Completeness**: Measure completeness of required documentation
@@ -489,9 +489,9 @@ This training operates within our comprehensive framework:
 - **System Enhancement**: Provide feedback on documentation systems and tools
 - **Process Refinement**: Help refine documentation processes based on experience
 
-### 8.2 Using Documentation for Learning
+### 8.2. Using Documentation for Learning
 
-#### 8.2.1 Case Study Development
+#### 8.2.1. Case Study Development
 
 **Learning from Cases:**
 - **Anonymized Examples**: Develop anonymized case studies for training purposes
@@ -505,12 +505,12 @@ This training operates within our comprehensive framework:
 - **Policy Development**: Use documentation insights to inform policy development
 - **Community Education**: Develop community education materials based on common issues
 
-#### 8.2.2 Trend Analysis and Prevention
+#### 8.2.2. Trend Analysis and Prevention
 
 **Pattern Recognition:**
 - **Issue Trends**: Identify trends in community issues through documentation analysis
-- **User Patterns**: Recognize patterns in individual user behavior over time
-- **Seasonal Variations**: Notice seasonal or temporal patterns in community behavior
+- **User Patterns**: Recognise patterns in individual user behaviour over time
+- **Seasonal Variations**: Notice seasonal or temporal patterns in community behaviour
 - **Platform Differences**: Understand differences in issues across different platforms
 
 **Preventive Measures:**
@@ -521,9 +521,9 @@ This training operates within our comprehensive framework:
 
 ## 9. LEGAL AND ETHICAL CONSIDERATIONS
 
-### 9.1 Legal Compliance in Documentation
+### 9.1. Legal Compliance in Documentation
 
-#### 9.1.1 Evidence Standards
+#### 9.1.1. Evidence Standards
 
 **Legal Evidence Requirements:**
 - **Authenticity**: Ensure all evidence can be verified as authentic
@@ -537,7 +537,7 @@ This training operates within our comprehensive framework:
 - **Expert Review**: Ensure documentation could withstand expert review
 - **Legal Consultation**: Consult with legal counsel when documentation may be needed for legal proceedings
 
-#### 9.1.2 Compliance Monitoring
+#### 9.1.2. Compliance Monitoring
 
 **Regulatory Requirements:**
 - **Privacy Law Compliance**: Ensure documentation practices comply with applicable privacy laws
@@ -551,9 +551,9 @@ This training operates within our comprehensive framework:
 - **Regular Reviews**: Conduct regular compliance reviews of documentation practices
 - **External Preparation**: Prepare documentation for potential external audits or reviews
 
-### 9.2 Ethical Documentation Practices
+### 9.2. Ethical Documentation Practices
 
-#### 9.2.1 Fairness and Objectivity
+#### 9.2.1. Fairness and Objectivity
 
 **Bias Prevention:**
 - **Objective Language**: Use objective, neutral language in all documentation
@@ -564,10 +564,10 @@ This training operates within our comprehensive framework:
 **Fair Representation:**
 - **Complete Context**: Provide complete context for all documented actions
 - **Proportionate Detail**: Provide detail proportionate to the significance of actions
-- **Balanced Documentation**: Document both problematic behavior and positive contributions when relevant
+- **Balanced Documentation**: Document both problematic behaviour and positive contributions when relevant
 - **Cultural Sensitivity**: Ensure documentation respects cultural differences and perspectives
 
-#### 9.2.2 Accountability and Transparency
+#### 9.2.2. Accountability and Transparency
 
 **Professional Accountability:**
 - **Decision Ownership**: Take clear ownership of documented decisions and actions
@@ -583,9 +583,9 @@ This training operates within our comprehensive framework:
 
 ## 10. TRAINING COMPLETION AND CERTIFICATION
 
-### 10.1 Competency Requirements
+### 10.1. Competency Requirements
 
-#### 10.1.1 Essential Skills Demonstration
+#### 10.1.1. Essential Skills Demonstration
 
 **Documentation Skills:**
 - **Complete Documentation**: Demonstrate ability to create complete, accurate documentation
@@ -599,7 +599,7 @@ This training operates within our comprehensive framework:
 - **Educational Approach**: Exhibit ability to use transparency for community education and improvement
 - **Feedback Integration**: Show ability to receive and integrate community feedback
 
-#### 10.1.2 Practical Application
+#### 10.1.2. Practical Application
 
 **Scenario-Based Assessment:**
 - **Documentation Scenarios**: Complete realistic documentation scenarios with feedback
@@ -613,9 +613,9 @@ This training operates within our comprehensive framework:
 - **Community Interaction**: Practice transparent communication with community members
 - **Continuous Learning**: Show commitment to ongoing learning and improvement
 
-### 10.2 Ongoing Development and Support
+### 10.2. Ongoing Development and Support
 
-#### 10.2.1 Continuous Learning Requirements
+#### 10.2.1. Continuous Learning Requirements
 
 **Regular Training:**
 - **Monthly Updates**: Participate in monthly training updates on documentation practices
@@ -624,12 +624,12 @@ This training operates within our comprehensive framework:
 - **Best Practice Sharing**: Participate in best practice sharing with other staff members
 
 **Advanced Development:**
-- **Specialized Training**: Complete specialized training for complex documentation situations
+- **Specialized Training**: Complete specialised training for complex documentation situations
 - **Leadership Development**: Training for staff members who will train others
 - **System Administration**: Technical training for staff members who will manage documentation systems
 - **Legal Updates**: Training on legal developments affecting documentation requirements
 
-#### 10.2.2 Support Systems
+#### 10.2.2. Support Systems
 
 **Peer Support:**
 - **Documentation Partners**: Pairing with experienced staff for ongoing support and guidance
@@ -645,8 +645,5 @@ This training operates within our comprehensive framework:
 
 ---
 
-*This Documentation and Transparency Training document is part of our comprehensive staff development program designed to ensure accountability, consistency, and community trust through excellent documentation practices. For questions about documentation requirements or to report training completion, please contact leadership through designated staff channels.*
+*This Documentation and Transparency Training document is part of our comprehensive staff development programme designed to ensure accountability, consistency, and community trust through excellent documentation practices. For questions about documentation requirements or to report training completion, please contact leadership through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/guild-wars-2-leadership.md

@@ -6,11 +6,11 @@ title: Guild Wars 2 Leadership Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Unique Context
+### 1.1. Purpose and Unique Context
 
-This training provides comprehensive guidance for staff members responsible for leading our Guild Wars 2 community presence. Guild Wars 2 leadership requires unique skills that blend gaming community management, in-game coordination, and organizational values application within a virtual gaming environment.
+This training provides comprehensive guidance for staff members responsible for leading our Guild Wars 2 community presence. Guild Wars 2 leadership requires unique skills that blend gaming community management, in-game coordination, and organisational values application within a virtual gaming environment.
 
-### 1.2 Guild Wars 2 Community Integration
+### 1.2. Guild Wars 2 Community Integration
 
 **Our Guild Wars 2 Presence:**
 - **Primary Guild**: Main guild for community members across servers
@@ -19,20 +19,20 @@ This training provides comprehensive guidance for staff members responsible for
 - **Member Support**: New player guidance, skill development, and community integration
 - **Competitive Activities**: World vs. World, PvP coordination, and competitive events
 
-### 1.3 Integration with Organizational Values
+### 1.3. Integration with Organizational Values
 
 **Applying Core Values in Gaming Context:**
 - **Inclusivity**: Welcoming players of all skill levels and backgrounds
-- **Anti-Oppression**: Challenging discriminatory behavior in gaming spaces
+- **Anti-Oppression**: Challenging discriminatory behaviour in gaming spaces
 - **Community-Driven**: Democratic decision-making for guild activities and direction
 - **Educational Focus**: Teaching and mentoring new and developing players
-- **Collaborative Excellence**: Emphasizing teamwork over individual achievement
+- **Collaborative Excellence**: Emphasising teamwork over individual achievement
 
 ## 2. GUILD WARS 2 COMMUNITY LEADERSHIP ROLES
 
-### 2.1 Guild Wars 2 Leader Responsibilities
+### 2.1. Guild Wars 2 Leader Responsibilities
 
-#### 2.1.1 Strategic Leadership
+#### 2.1.1. Strategic Leadership
 
 **Guild Direction and Vision:**
 - **Long-term Planning**: Develop long-term vision for guild growth and activities
@@ -46,23 +46,23 @@ This training provides comprehensive guidance for staff members responsible for
 - **Officer Development**: Recruit, train, and support guild officers
 - **Conflict Resolution**: Handle major conflicts and disciplinary issues
 
-#### 2.1.2 Community Building
+#### 2.1.2. Community Building
 
 **Member Engagement:**
 - **Welcoming Environment**: Create and maintain inclusive, welcoming guild environment
 - **Activity Coordination**: Ensure variety of activities for different player types and schedules
-- **Recognition Programs**: Implement systems to recognize member contributions and achievements
+- **Recognition Programmes**: Implement systems to recognise member contributions and achievements
 - **Social Events**: Organize social events and community-building activities
 
 **New Player Integration:**
 - **Onboarding Systems**: Comprehensive systems for integrating new guild members
-- **Mentorship Programs**: Connect new players with experienced mentors
+- **Mentorship Programmes**: Connect new players with experienced mentors
 - **Skill Development**: Provide resources and support for player skill development
 - **Community Culture**: Help new members understand and embrace community values
 
-### 2.2 Guild Wars 2 Officer Responsibilities
+### 2.2. Guild Wars 2 Officer Responsibilities
 
-#### 2.2.1 Daily Operations
+#### 2.2.1. Daily Operations
 
 **Member Support:**
 - **Daily Assistance**: Provide daily help and support to guild members
@@ -76,7 +76,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Resource Coordination**: Coordinate guild resources and shared assets
 - **Communication**: Maintain communication with guild leader and other officers
 
-#### 2.2.2 Specialized Officer Roles
+#### 2.2.2. Specialized Officer Roles
 
 **Event Coordination Officers:**
 - **Event Planning**: Plan and execute various types of guild events
@@ -93,33 +93,33 @@ This training provides comprehensive guidance for staff members responsible for
 **Training and Development Officers:**
 - **Skill Development**: Organize training sessions for various game modes
 - **Knowledge Sharing**: Create and maintain educational resources
-- **Mentorship Programs**: Oversee formal mentorship programs
+- **Mentorship Programmes**: Oversee formal mentorship programmes
 - **Achievement Support**: Help members work toward individual and guild achievements
 
 ## 3. IN-GAME COMMUNITY MANAGEMENT
 
-### 3.1 Guild Environment and Culture
+### 3.1. Guild Environment and Culture
 
-#### 3.1.1 Inclusive Gaming Environment
+#### 3.1.1. Inclusive Gaming Environment
 
 **Creating Safe Spaces:**
-- **Zero Tolerance Policy**: No tolerance for discrimination, harassment, or toxic behavior
+- **Zero Tolerance Policy**: No tolerance for discrimination, harassment, or toxic behaviour
 - **Inclusive Language**: Promote and model inclusive language in all guild communications
 - **Accessibility Support**: Accommodate players with different abilities and accessibility needs
 - **Cultural Sensitivity**: Respect for diverse cultural backgrounds and gaming experiences
 
 **Challenging Gaming Toxicity:**
-- **Active Intervention**: Immediate response to toxic behavior or discriminatory language
-- **Educational Approach**: Use incidents as teaching opportunities about inclusive behavior
+- **Active Intervention**: Immediate response to toxic behaviour or discriminatory language
+- **Educational Approach**: Use incidents as teaching opportunities about inclusive behaviour
 - **Community Standards**: Clear communication of community behavioural expectations
-- **Positive Modeling**: Consistently model positive, inclusive behavior
+- **Positive Modeling**: Consistently model positive, inclusive behaviour
 
-#### 3.1.2 Skill Level Inclusivity
+#### 3.1.2. Skill Level Inclusivity
 
 **Multi-Level Participation:**
 - **Beginner-Friendly Events**: Regular events specifically designed for new or casual players
 - **Skill Development**: Ongoing opportunities for players to develop their skills
-- **Non-Competitive Options**: Events that emphasize fun and community over competition
+- **Non-Competitive Options**: Events that emphasise fun and community over competition
 - **Mentorship Integration**: Experienced players paired with developing players
 
 **Avoiding Elitism:**
@@ -128,9 +128,9 @@ This training provides comprehensive guidance for staff members responsible for
 - **Multiple Pathways**: Various ways for players to contribute and participate
 - **Achievement Balance**: Celebrate achievements without creating exclusionary standards
 
-### 3.2 Event Planning and Coordination
+### 3.2. Event Planning and Coordination
 
-#### 3.2.1 Event Types and Variety
+#### 3.2.1. Event Types and Variety
 
 **Regular Event Categories:**
 - **PvE Events**: Dungeons, fractals, raids, meta events, map completion
@@ -145,7 +145,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Commitment Levels**: Both casual drop-in events and more committed activities
 - **Real-Life Balance**: Respect for members' real-life commitments and schedules
 
-#### 3.2.2 Event Management
+#### 3.2.2. Event Management
 
 **Pre-Event Planning:**
 - **Clear Communication**: Detailed event information including requirements and expectations
@@ -165,9 +165,9 @@ This training provides comprehensive guidance for staff members responsible for
 - **Learning Documentation**: Document strategies and lessons learned for future events
 - **Community Building**: Follow up on social connections made during events
 
-### 3.3 Conflict Resolution in Gaming Context
+### 3.3. Conflict Resolution in Gaming Context
 
-#### 3.3.1 Gaming-Specific Conflicts
+#### 3.3.1. Gaming-Specific Conflicts
 
 **Common Gaming Conflicts:**
 - **Loot Disputes**: Disagreements over item distribution or resource allocation
@@ -177,12 +177,12 @@ This training provides comprehensive guidance for staff members responsible for
 - **Cross-Game Mode Tensions**: Conflicts between players with different game mode preferences
 
 **Gaming Culture Challenges:**
-- **Competitive Toxicity**: Managing competitive behavior that becomes toxic or exclusionary
+- **Competitive Toxicity**: Managing competitive behaviour that becomes toxic or exclusionary
 - **Skill Shaming**: Addressing criticism or shaming of players based on skill level
 - **Gaming Addiction**: Supporting members who may be struggling with gaming balance
 - **External Drama**: Managing conflicts that originate outside the guild but affect guild dynamics
 
-#### 3.3.2 Resolution Strategies
+#### 3.3.2. Resolution Strategies
 
 **Immediate Response Protocol:**
 - **De-escalation**: Quick de-escalation techniques for heated in-game moments
@@ -191,21 +191,21 @@ This training provides comprehensive guidance for staff members responsible for
 - **Community Protection**: Protect guild environment from ongoing conflicts
 
 **Long-term Resolution:**
-- **Educational Intervention**: Address underlying attitudes or behaviors causing conflicts
+- **Educational Intervention**: Address underlying attitudes or behaviours causing conflicts
 - **Expectation Setting**: Clear communication of guild expectations and consequences
 - **Mentorship Solutions**: Pair conflicting members with mentors for relationship building
 - **Activity Adjustment**: Modify activities or participation to reduce conflict sources
 
 ## 4. TECHNICAL GUILD MANAGEMENT
 
-### 4.1 Guild Administration
+### 4.1. Guild Administration
 
-#### 4.1.1 Guild Hall Management
+#### 4.1.1. Guild Hall Management
 
 **Resource Coordination:**
 - **Resource Collection**: Organize guild resource collection efforts
 - **Upgrade Planning**: Strategic planning for guild hall upgrades and improvements
-- **Decoration Coordination**: Collaborative guild hall decoration and customization
+- **Decoration Coordination**: Collaborative guild hall decoration and customisation
 - **Access Management**: Manage member access to different areas and resources
 
 **Financial Management:**
@@ -214,7 +214,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Material Distribution**: Fair distribution of guild materials and resources
 - **Donation Recognition**: Recognition systems for members who contribute resources
 
-#### 4.1.2 Member Management Systems
+#### 4.1.2. Member Management Systems
 
 **Rank and Permission Structure:**
 - **Role-Based Permissions**: Clear permission structure based on member roles and contributions
@@ -228,9 +228,9 @@ This training provides comprehensive guidance for staff members responsible for
 - **Information Distribution**: Effective systems for distributing important information to members
 - **Feedback Channels**: Clear channels for members to provide feedback and suggestions
 
-### 4.2 Cross-Platform Integration
+### 4.2. Cross-Platform Integration
 
-#### 4.2.1 Discord-Guild Integration
+#### 4.2.1. Discord-Guild Integration
 
 **Communication Bridge:**
 - **Real-Time Coordination**: Bridge between in-game guild chat and Discord channels
@@ -244,7 +244,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Social Connection**: Foster social connections beyond just game-time
 - **Multi-Game Integration**: Connect Guild Wars 2 activities with broader community activities
 
-#### 4.2.2 Documentation and Knowledge Management
+#### 4.2.2. Documentation and Knowledge Management
 
 **Guild Knowledge Base:**
 - **Build Guides**: Comprehensive guides for different builds and play styles
@@ -260,9 +260,9 @@ This training provides comprehensive guidance for staff members responsible for
 
 ## 5. PROFESSIONAL DEVELOPMENT FOR GUILD LEADERSHIP
 
-### 5.1 Gaming Leadership Skills
+### 5.1. Gaming Leadership Skills
 
-#### 5.1.1 Unique Gaming Leadership Challenges
+#### 5.1.1. Unique Gaming Leadership Challenges
 
 **Real-Time Decision Making:**
 - **Quick judgement**: Making quick decisions during dynamic game situations
@@ -276,11 +276,11 @@ This training provides comprehensive guidance for staff members responsible for
 - **Cultural Bridge-Building**: Building connections across diverse gaming cultures
 - **Motivation Maintenance**: Keeping members engaged and motivated in virtual environment
 
-#### 5.1.2 Gaming Community Psychology
+#### 5.1.2. Gaming Community Psychology
 
 **Player Motivation Understanding:**
 - **Achievement Motivation**: Understanding what motivates different types of players
-- **Social Motivation**: Recognizing the social needs that gaming communities fulfil
+- **Social Motivation**: Recognising the social needs that gaming communities fulfil
 - **Progression Systems**: Using game progression systems to support community goals
 - **Recognition Needs**: Meeting member needs for recognition and appreciation
 
@@ -290,9 +290,9 @@ This training provides comprehensive guidance for staff members responsible for
 - **Virtual Relationship Building**: Fostering meaningful relationships in virtual spaces
 - **Conflict Prevention**: Proactive strategies for preventing common gaming conflicts
 
-### 5.2 Specialized Training Requirements
+### 5.2. Specialized Training Requirements
 
-#### 5.2.1 Guild Wars 2 Expertise
+#### 5.2.1. Guild Wars 2 Expertise
 
 **Game Knowledge:**
 - **Comprehensive Understanding**: Deep understanding of all game modes and systems
@@ -306,7 +306,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Industry Knowledge**: Understanding of MMO gaming industry trends and developments
 - **Technology Proficiency**: Proficiency with relevant gaming and community management technologies
 
-#### 5.2.2 Ongoing Development
+#### 5.2.2. Ongoing Development
 
 **Continuous Learning:**
 - **Game Updates**: Staying current with game updates and changes
@@ -322,9 +322,9 @@ This training provides comprehensive guidance for staff members responsible for
 
 ## 6. CRISIS MANAGEMENT IN GAMING COMMUNITIES
 
-### 6.1 Gaming-Specific Crises
+### 6.1. Gaming-Specific Crises
 
-#### 6.1.1 In-Game Crises
+#### 6.1.1. In-Game Crises
 
 **Technical Issues:**
 - **Server Problems**: Managing guild activities during server outages or technical issues
@@ -338,7 +338,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **External Drama**: Managing the impact of broader gaming community drama
 - **Harassment Incidents**: Serious harassment or discrimination incidents within the guild
 
-#### 6.1.2 Crisis Response Protocol
+#### 6.1.2. Crisis Response Protocol
 
 **Immediate Assessment:**
 - **Situation Evaluation**: Quick assessment of crisis scope and potential impact
@@ -349,12 +349,12 @@ This training provides comprehensive guidance for staff members responsible for
 **Response Implementation:**
 - **Communication Strategy**: Clear, timely communication with guild members
 - **Support Provision**: Provide support to affected community members
-- **Damage Control**: Steps to minimize damage to guild community and relationships
+- **Damage Control**: Steps to minimise damage to guild community and relationships
 - **Resolution Planning**: Develop and implement plans for crisis resolution
 
-### 6.2 Long-Term Community Resilience
+### 6.2. Long-Term Community Resilience
 
-#### 6.2.1 Preventive Measures
+#### 6.2.1. Preventive Measures
 
 **Community Health Monitoring:**
 - **Regular Check-ins**: Regular assessment of guild community health and satisfaction
@@ -368,7 +368,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **External Support**: Connections with broader community leadership for crisis support
 - **Training and Preparation**: Regular training on crisis response and management
 
-#### 6.2.2 Recovery and Growth
+#### 6.2.2. Recovery and Growth
 
 **Post-Crisis Recovery:**
 - **Community Healing**: Strategies for healing community relationships after crises
@@ -378,9 +378,9 @@ This training provides comprehensive guidance for staff members responsible for
 
 ## 7. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 7.1 Guild Wars 2 Leadership Competencies
+### 7.1. Guild Wars 2 Leadership Competencies
 
-#### 7.1.1 Essential Skills Assessment
+#### 7.1.1. Essential Skills Assessment
 
 **Gaming Leadership:**
 - **In-Game Leadership**: Demonstrated ability to lead groups in various game modes
@@ -389,12 +389,12 @@ This training provides comprehensive guidance for staff members responsible for
 - **Community Building**: Building and maintaining positive guild community culture
 
 **Community Integration:**
-- **Values Application**: Consistent application of organizational values in gaming context
+- **Values Application**: Consistent application of organisational values in gaming context
 - **Cross-Platform Coordination**: Effective coordination between in-game and other platforms
 - **Inclusive Practices**: Creating and maintaining inclusive gaming environments
 - **Educational Leadership**: Teaching and mentoring other guild members
 
-#### 7.1.2 Advanced Competencies
+#### 7.1.2. Advanced Competencies
 
 **Strategic Leadership:**
 - **Long-term Planning**: Strategic planning for guild growth and development
@@ -408,9 +408,9 @@ This training provides comprehensive guidance for staff members responsible for
 - **External Representation**: Representing guild and broader community in external contexts
 - **Mentorship Excellence**: Outstanding mentorship of guild members and other leaders
 
-### 7.2 Training and Development Program
+### 7.2. Training and Development Program
 
-#### 7.2.1 Progressive Development Track
+#### 7.2.1. Progressive Development Track
 
 **Foundation Level:**
 - **Guild Wars 2 Proficiency**: Comprehensive knowledge of game systems and mechanics
@@ -430,7 +430,7 @@ This training provides comprehensive guidance for staff members responsible for
 - **Leadership Mentoring**: Training and developing other guild leaders
 - **Community Innovation**: Developing new approaches and best practices
 
-#### 7.2.2 Ongoing Development Requirements
+#### 7.2.2. Ongoing Development Requirements
 
 **Regular Training:**
 - **Monthly Skills Development**: Monthly training on relevant leadership skills
@@ -446,8 +446,5 @@ This training provides comprehensive guidance for staff members responsible for
 
 ---
 
-*This Guild Wars 2 Leadership Training document is part of our comprehensive staff development program designed to ensure excellent community leadership within gaming contexts. For questions about gaming leadership techniques or to report training completion, please contact the Guild Wars 2 Leader or designated community leadership through staff channels.*
+*This Guild Wars 2 Leadership Training document is part of our comprehensive staff development programme designed to ensure excellent community leadership within gaming contexts. For questions about gaming leadership techniques or to report training completion, please contact the Guild Wars 2 Leader or designated community leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/inclusive-moderation.md

@@ -6,17 +6,17 @@ title: Inclusive Moderation Training for Staff
 
 ## 1. INTRODUCTION AND FRAMEWORK
 
-### 1.1 Purpose and Importance
+### 1.1. Purpose and Importance
 
-This training provides essential guidance for staff members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalized community members and actively working to create welcoming spaces for all.
+This training provides essential guidance for staff members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalised community members and actively working to create welcoming spaces for all.
 
-### 1.2 Our Community's Social Justice Stance
+### 1.2. Our Community's Social Justice Stance
 
-**Critical Understanding**: Our community explicitly rejects neutrality in the face of oppression. This is not a "both sides" community — we actively support marginalized individuals and challenge systems of oppression.
+**Critical Understanding**: Our community explicitly rejects neutrality in the face of oppression. This is not a "both sides" community — we actively support marginalised individuals and challenge systems of oppression.
 
-**Key Principle**: Remaining neutral when marginalized individuals share experiences with discrimination constitutes support for oppressive systems.
+**Key Principle**: Remaining neutral when marginalised individuals share experiences with discrimination constitutes support for oppressive systems.
 
-### 1.3 Integration with Existing Policies
+### 1.3. Integration with Existing Policies
 
 This training operates within our comprehensive policy framework:
 
@@ -30,22 +30,22 @@ This training operates within our comprehensive policy framework:
 
 ## 2. UNDERSTANDING INCLUSIVE MODERATION
 
-### 2.1 Definition and Core Concepts
+### 2.1. Definition and Core Concepts
 
 **Inclusive Moderation** means making moderation decisions that:
-- Consider the impact on marginalized community members
-- Recognize historical and systemic contexts of oppression
-- Prioritize safety for vulnerable individuals
-- Challenge harmful behaviors even when not explicitly prohibited
+- Consider the impact on marginalised community members
+- Recognise historical and systemic contexts of oppression
+- Prioritise safety for vulnerable individuals
+- Challenge harmful behaviours even when not explicitly prohibited
 - Create welcoming spaces for diverse perspectives
 
-### 2.2 Beyond Rule Enforcement
+### 2.2. Beyond Rule Enforcement
 
 **Traditional Moderation**: "Does this violate our written rules?"
 
-**Inclusive Moderation**: "Does this behavior align with our values of creating safe, welcoming spaces for marginalized individuals?"
+**Inclusive Moderation**: "Does this behaviour align with our values of creating safe, welcoming spaces for marginalised individuals?"
 
-### 2.3 The Impact-Intent Framework
+### 2.3. The Impact-Intent Framework
 
 **Understanding Intent vs. Impact:**
 - Intent: What someone meant to do
@@ -54,9 +54,9 @@ This training operates within our comprehensive policy framework:
 
 **Example**: Someone uses exclusionary language "without meaning to hurt anyone" (intent), but their words make LGBTQ+ members feel unwelcome (impact). The impact takes precedence in our response.
 
-## 3. RECOGNIZING MARGINALIZATION AND OPPRESSION
+## 3. RECOGNISING MARGINALIZATION AND OPPRESSION
 
-### 3.1 Understanding Intersectionality
+### 3.1. Understanding Intersectionality
 
 **Intersectionality**: People can experience multiple forms of marginalization simultaneously. Consider how different identities interact:
 
@@ -66,14 +66,14 @@ This training operates within our comprehensive policy framework:
 
 **Moderation Implication**: A person facing multiple marginalizations may be more vulnerable to harm and need additional protection.
 
-### 3.2 Common Forms of Marginalization in Tech Communities
+### 3.2. Common Forms of Marginalization in Tech Communities
 
-#### 3.2.1 Identity-Based Marginalization
+#### 3.2.1. Identity-Based Marginalization
 
 **Gender and Sexuality:**
 - Misgendering, deadnaming, or use of rejected names/pronouns
 - Questioning the validity of someone's gender identity or sexual orientation
-- "Reverse discrimination" arguments against women, LGBTQ+ individuals, or other marginalized genders
+- "Reverse discrimination" arguments against women, LGBTQ+ individuals, or other marginalised genders
 
 **Race and Ethnicity:**
 - Racial microaggressions or stereotyping
@@ -85,7 +85,7 @@ This training operates within our comprehensive policy framework:
 - Failure to accommodate accessibility needs
 - Stigmatizing mental health conditions
 
-#### 3.2.2 Systemic Marginalization
+#### 3.2.2. Systemic Marginalization
 
 **Economic:**
 - Classist assumptions about education, employment, or resources
@@ -99,49 +99,49 @@ This training operates within our comprehensive policy framework:
 - Gatekeeping based on years of experience or specific technologies
 - Dismissing questions as "too basic" or "obvious"
 
-### 3.3 Recognizing Microaggressions
+### 3.3. Recognising Microaggressions
 
-**Microaggressions**: Subtle, often unconscious acts of discrimination that communicate bias toward marginalized groups.
+**Microaggressions**: Subtle, often unconscious acts of discrimination that communicate bias toward marginalised groups.
 
 **Examples in Tech Communities:**
-- "You're so articulate!" (implying surprise that a person of color speaks well)
+- "You're so articulate!" (implying surprise that a person of colour speaks well)
 - "Where are you really from?" (othering people based on appearance)
 - "That's so gay" (using sexual orientation as negative descriptor)
 - "You don't look like a programmer" (based on gender, age, or appearance stereotypes)
 
 ## 4. INCLUSIVE MODERATION TECHNIQUES
 
-### 4.1 Proactive vs. Reactive Moderation
+### 4.1. Proactive vs. Reactive Moderation
 
-#### 4.1.1 Proactive Inclusive Moderation
+#### 4.1.1. Proactive Inclusive Moderation
 
 **Create Welcoming Environments:**
 - Use inclusive language in community communications
 - Highlight diverse voices and contributions
 - Address problematic patterns before they escalate
-- Model inclusive behavior in your own communications
+- Model inclusive behaviour in your own communications
 
 **Example**: When introducing new members, use language like "Welcome to our inclusive community where all perspectives are valued" rather than generic welcomes.
 
-#### 4.1.2 Reactive Inclusive Moderation
+#### 4.1.2. Reactive Inclusive Moderation
 
 **Respond to Issues with Context:**
-- Consider who is being harmed and their marginalized status
+- Consider who is being harmed and their marginalised status
 - Address both explicit violations and harmful patterns
-- Prioritize protection of vulnerable community members
+- Prioritise protection of vulnerable community members
 - Use enforcement as education opportunities
 
-### 4.2 The Escalation Framework for Inclusive Moderation
+### 4.2. The Escalation Framework for Inclusive Moderation
 
-#### 4.2.1 Assess Harm and Vulnerability
+#### 4.2.1. Assess Harm and Vulnerability
 
 **Before Taking Action, Consider:**
-1. **Who is being harmed?** Are they from a marginalized group?
-2. **What type of harm?** Direct attack, microaggression, exclusionary behavior?
+1. **Who is being harmed?** Are they from a marginalised group?
+2. **What type of harm?** Direct attack, microaggression, exclusionary behaviour?
 3. **Pattern or isolated incident?** Has this user shown concerning patterns?
 4. **Community impact?** How does this affect the overall community climate?
 
-#### 4.2.2 Proportionate Response Framework
+#### 4.2.2. Proportionate Response Framework
 
 **Level 1: Educational Intervention**
 - For first-time microaggressions or unintentional exclusionary language
@@ -157,18 +157,18 @@ This training operates within our comprehensive policy framework:
 - Specific behavioural changes required
 
 **Level 3: Protective Measures**
-- For behavior that creates unsafe environments for marginalized members
+- For behaviour that creates unsafe environments for marginalised members
 - May include temporary restrictions or enhanced monitoring
-- Prioritize community safety over individual convenience
+- Prioritise community safety over individual convenience
 
 **Level 4: Removal**
 - For persistent patterns of marginalization or serious discrimination
-- When behavior fundamentally conflicts with community values
+- When behaviour fundamentally conflicts with community values
 - Document pattern for transparency and consistency
 
-### 4.3 Addressing Specific Scenarios
+### 4.3. Addressing Specific Scenarios
 
-#### 4.3.1 Identity Invalidation
+#### 4.3.1. Identity Invalidation
 
 **Scenario**: User questions someone's gender identity or sexual orientation.
 
@@ -177,11 +177,11 @@ This training operates within our comprehensive policy framework:
 2. **Direct**: Contact the user privately about impact
 3. **Educational**: Explain why identity validation matters
 4. **Supportive**: Check in with the targeted individual
-5. **Preventive**: Monitor for patterns of similar behavior
+5. **Preventive**: Monitor for patterns of similar behaviour
 
-#### 4.3.2 "Reverse Discrimination" Claims
+#### 4.3.2. "Reverse Discrimination" Claims
 
-**Scenario**: User complains about "reverse racism" or "reverse sexism" when marginalized individuals receive support or advocacy.
+**Scenario**: User complains about "reverse racism" or "reverse sexism" when marginalised individuals receive support or advocacy.
 
 **Inclusive Response Approach:**
 1. **Contextual Education**: Explain historical and systemic contexts
@@ -189,19 +189,19 @@ This training operates within our comprehensive policy framework:
 3. **Boundary Setting**: Make clear this type of argument isn't welcome
 4. **Resource Sharing**: Provide materials about systemic oppression
 
-#### 4.3.3 Tone Policing
+#### 4.3.3. Tone Policing
 
-**Scenario**: User dismisses marginalized person's concerns because they're "too angry" or "not expressing it nicely enough."
+**Scenario**: User dismisses marginalised person's concerns because they're "too angry" or "not expressing it nicely enough."
 
 **Inclusive Response Approach:**
-1. **Address the Dismissal**: Focus on the tone policing behavior
+1. **Address the Dismissal**: Focus on the tone policing behaviour
 2. **Validate Emotions**: Acknowledge that anger about injustice is reasonable
 3. **Refocus**: Redirect to the substance of concerns raised
 4. **Education**: Explain why tone policing is harmful
 
-### 4.4 Supporting Marginalized Community Members
+### 4.4. Supporting Marginalised Community Members
 
-#### 4.4.1 When Someone Experiences Harm
+#### 4.4.1. When Someone Experiences Harm
 
 **Immediate Support:**
 - Validate their experience and feelings
@@ -211,23 +211,23 @@ This training operates within our comprehensive policy framework:
 
 **Avoid:**
 - Requiring "evidence" before taking concerns seriously
-- Minimizing their experience or suggesting they're overreacting
+- Minimising their experience or suggesting they're overreacting
 - Focusing on the perpetrator's intent rather than impact
 - Making them justify why something was harmful
 
-#### 4.4.2 Creating Ongoing Safety
+#### 4.4.2. Creating Ongoing Safety
 
 **Environmental Support:**
 - Ensure they feel comfortable participating in community spaces
 - Monitor for patterns of targeting or harassment
 - Connect them with other supportive community members if appropriate
-- Adjust your own behavior to be more welcoming and inclusive
+- Adjust your own behaviour to be more welcoming and inclusive
 
 ## 5. LANGUAGE AND COMMUNICATION TRAINING
 
-### 5.1 Inclusive Language Guidelines
+### 5.1. Inclusive Language Guidelines
 
-#### 5.1.1 Identity-Affirming Language
+#### 5.1.1. Identity-Affirming Language
 
 **Gender:**
 - Use people's stated pronouns consistently
@@ -239,9 +239,9 @@ This training operates within our comprehensive policy framework:
 - Use the terms people use for themselves
 - Avoid assumptions based on names or appearance
 - Be aware of cultural differences in communication styles
-- Don't expect marginalized individuals to educate you
+- Don't expect marginalised individuals to educate you
 
-#### 5.1.2 Accessible Communication
+#### 5.1.2. Accessible Communication
 
 **Language Accessibility:**
 - Avoid unnecessarily complex jargon
@@ -255,9 +255,9 @@ This training operates within our comprehensive policy framework:
 - Provide multiple ways to access information
 - Be patient with processing differences
 
-### 5.2 Trauma-Informed Communication
+### 5.2. Trauma-Informed Communication
 
-#### 5.2.1 Understanding Trauma Responses
+#### 5.2.1. Understanding Trauma Responses
 
 **Common Trauma Responses:**
 - Hypervigilance about potential threats
@@ -271,7 +271,7 @@ This training operates within our comprehensive policy framework:
 - Provide multiple communication options
 - Respect boundaries and autonomy
 
-#### 5.2.2 De-escalation Techniques
+#### 5.2.2. De-escalation Techniques
 
 **When Someone Is Activated:**
 1. **Stay Calm**: Don't mirror heightened emotions
@@ -282,9 +282,9 @@ This training operates within our comprehensive policy framework:
 
 ## 6. ADDRESSING RESISTANCE TO INCLUSIVE PRACTICES
 
-### 6.1 Common Forms of Resistance
+### 6.1. Common Forms of Resistance
 
-#### 6.1.1 "Political Correctness" Complaints
+#### 6.1.1. "Political Correctness" Complaints
 
 **Response Strategy:**
 - Reframe as "basic respect and human dignity"
@@ -292,33 +292,33 @@ This training operates within our comprehensive policy framework:
 - Connect to community values and mission
 - Set clear boundaries about acceptable discourse
 
-#### 6.1.2 "Free Speech" Arguments
+#### 6.1.2. "Free Speech" Arguments
 
 **Response Strategy:**
 - Clarify that this is about community standards, not legal censorship
 - Explain that freedom of speech doesn't mean freedom from consequences
-- Emphasize that inclusive communities require some behavioural boundaries
+- Emphasise that inclusive communities require some behavioural boundaries
 - Reference community agreement and voluntary participation
 
-#### 6.1.3 "I Don't See Color/Gender/etc." Claims
+#### 6.1.3. "I Don't See Color/Gender/etc." Claims
 
 **Response Strategy:**
 - Explain why "colorblindness" can be harmful
-- Emphasize the importance of seeing and celebrating differences
+- Emphasise the importance of seeing and celebrating differences
 - Discuss how ignoring identity ignores important experiences
 - Provide resources about inclusive allyship
 
-### 6.2 Setting and Maintaining Boundaries
+### 6.2. Setting and Maintaining Boundaries
 
-#### 6.2.1 Clear Communication
+#### 6.2.1. Clear Communication
 
 **When Setting Boundaries:**
-- Be specific about problematic behaviors
+- Be specific about problematic behaviours
 - Explain the community values behind the boundary
-- Provide clear expectations for future behavior
+- Provide clear expectations for future behaviour
 - Follow through consistently with consequences
 
-#### 6.2.2 Escalation When Boundaries Are Crossed
+#### 6.2.2. Escalation When Boundaries Are Crossed
 
 **Progressive Response:**
 1. **Education and Clarification**
@@ -328,9 +328,9 @@ This training operates within our comprehensive policy framework:
 
 ## 7. CULTURAL COMPETENCY AND GLOBAL AWARENESS
 
-### 7.1 Understanding Cultural Differences
+### 7.1. Understanding Cultural Differences
 
-#### 7.1.1 Communication Styles
+#### 7.1.1. Communication Styles
 
 **High-Context vs. Low-Context Cultures:**
 - High-context: Meaning derived from context, relationships, nonverbal cues
@@ -338,18 +338,18 @@ This training operates within our comprehensive policy framework:
 
 **Moderation Implication**: Be aware that directness levels vary culturally and don't interpret communication style as rudeness or evasiveness.
 
-#### 7.1.2 Authority and Hierarchy
+#### 7.1.2. Authority and Hierarchy
 
 **Cultural Variations:**
 - Some cultures have strong respect for authority/hierarchy
-- Others emphasize egalitarian relationships
+- Others emphasise egalitarian relationships
 - Power distance affects how people interact with moderators
 
 **Moderation Implication**: Adapt your communication style while maintaining consistent standards.
 
-### 7.2 Global Inclusivity Considerations
+### 7.2. Global Inclusivity Considerations
 
-#### 7.2.1 Time Zone and Geographic Inclusion
+#### 7.2.1. Time Zone and Geographic Inclusion
 
 **Considerations:**
 - Schedule events and communications to include multiple time zones
@@ -357,7 +357,7 @@ This training operates within our comprehensive policy framework:
 - Be aware of different internet access and technology availability
 - Consider economic disparities affecting participation
 
-#### 7.2.2 Language and Translation
+#### 7.2.2. Language and Translation
 
 **Best Practices:**
 - Be patient with non-native English speakers
@@ -367,59 +367,59 @@ This training operates within our comprehensive policy framework:
 
 ## 8. DOCUMENTATION AND ACCOUNTABILITY
 
-### 8.1 Inclusive Documentation Practices
+### 8.1. Inclusive Documentation Practices
 
-#### 8.1.1 Recording Context and Impact
+#### 8.1.1. Recording Context and Impact
 
 **When Documenting Incidents:**
-- Include context about marginalized status of affected individuals
+- Include context about marginalised status of affected individuals
 - Record the impact on community safety and inclusion
-- Note patterns of behavior, not just isolated incidents
+- Note patterns of behaviour, not just isolated incidents
 - Explain reasoning behind moderation decisions
 
-#### 8.1.2 Privacy and Protection
+#### 8.1.2. Privacy and Protection
 
 **Balance Requirements:**
-- Protect privacy of marginalized individuals
+- Protect privacy of marginalised individuals
 - Document enough detail for accountability
 - Consider safety implications of public transparency
 - Follow established documentation protocols
 
-### 8.2 Accountability Mechanisms
+### 8.2. Accountability Mechanisms
 
-#### 8.2.1 Self-Reflection and Growth
+#### 8.2.1. Self-Reflection and Growth
 
 **Regular Self-Assessment:**
 - Am I consistently applying inclusive principles?
-- Are my actions creating safer spaces for marginalized individuals?
+- Are my actions creating safer spaces for marginalised individuals?
 - What biases might be affecting my moderation decisions?
 - How can I continue learning and improving?
 
-#### 8.2.2 Community Feedback
+#### 8.2.2. Community Feedback
 
 **Seeking Input:**
-- Listen to feedback from marginalized community members
+- Listen to feedback from marginalised community members
 - Participate in regular training updates
 - Engage with criticism constructively
 - Adjust practices based on community needs
 
 ## 9. ADVANCED SCENARIOS AND CASE STUDIES
 
-### 9.1 Complex Intersectional Situations
+### 9.1. Complex Intersectional Situations
 
-#### 9.1.1 Scenario: Conflicting Marginalizations
+#### 9.1.1. Scenario: Conflicting Marginalizations
 
-**Situation**: A person of color makes transphobic comments, and a white trans person responds with racially insensitive language.
+**Situation**: A person of colour makes transphobic comments, and a white trans person responds with racially insensitive language.
 
 **Inclusive Approach:**
-1. **Address Both Harms**: Don't prioritize one marginalization over another
+1. **Address Both Harms**: Don't prioritise one marginalization over another
 2. **Context Matters**: Consider different power dynamics and systemic contexts
 3. **Educational Opportunity**: Help both parties understand intersectionality
-4. **Community Impact**: Focus on creating safety for all marginalized individuals
+4. **Community Impact**: Focus on creating safety for all marginalised individuals
 
-#### 9.1.2 Scenario: Internalized Oppression
+#### 9.1.2. Scenario: Internalized Oppression
 
-**Situation**: A marginalized individual makes self-deprecating comments that reinforce harmful stereotypes about their group.
+**Situation**: A marginalised individual makes self-deprecating comments that reinforce harmful stereotypes about their group.
 
 **Inclusive Approach:**
 1. **Gentle Intervention**: Address the harmful impact without shaming
@@ -427,49 +427,49 @@ This training operates within our comprehensive policy framework:
 3. **Community Protection**: Consider impact on other community members
 4. **Individual Support**: Offer private conversation about self-advocacy
 
-### 9.2 Challenging Community Situations
+### 9.2. Challenging Community Situations
 
-#### 9.2.1 Scenario: "Devil's Advocate" Arguments
+#### 9.2.1. Scenario: "Devil's Advocate" Arguments
 
-**Situation**: User consistently plays "devil's advocate" on issues affecting marginalized communities, arguing for positions that cause harm.
+**Situation**: User consistently plays "devil's advocate" on issues affecting marginalised communities, arguing for positions that cause harm.
 
 **Inclusive Approach:**
 1. **Pattern Recognition**: Address the pattern, not just individual comments
-2. **Impact Focus**: Explain how "devil's advocate" can silence marginalized voices
+2. **Impact Focus**: Explain how "devil's advocate" can silence marginalised voices
 3. **Value Clarification**: Reinforce community stance against oppression
 4. **Boundary Setting**: Make clear that some positions aren't welcome for debate
 
-#### 9.2.2 Scenario: Gaslighting Marginalized Experiences
+#### 9.2.2. Scenario: Gaslighting Marginalised Experiences
 
-**Situation**: Multiple users question a marginalized person's account of discrimination, suggesting they're "imagining things" or "being too sensitive."
+**Situation**: Multiple users question a marginalised person's account of discrimination, suggesting they're "imagining things" or "being too sensitive."
 
 **Inclusive Approach:**
-1. **Immediate Support**: Validate the marginalized person's experience
-2. **Group Education**: Address the gaslighting behavior as harmful
+1. **Immediate Support**: Validate the marginalised person's experience
+2. **Group Education**: Address the gaslighting behaviour as harmful
 3. **Pattern Interruption**: Stop the pile-on before it escalates
-4. **Community Standards**: Reinforce expectations about believing marginalized voices
+4. **Community Standards**: Reinforce expectations about believing marginalised voices
 
 ## 10. ONGOING DEVELOPMENT AND SUPPORT
 
-### 10.1 Continuous Learning Requirements
+### 10.1. Continuous Learning Requirements
 
-#### 10.1.1 Regular Training Updates
+#### 10.1.1. Regular Training Updates
 
 **Monthly**: Review new scenarios and community developments
 **Quarterly**: Update knowledge of best practices and resources
 **Annually**: Complete comprehensive inclusive moderation assessment
 
-#### 10.1.2 Learning Resources
+#### 10.1.2. Learning Resources
 
 **Essential Reading:**
 - Academic research on inclusive communities
-- Marginalized voices and lived experiences
-- Current events affecting marginalized communities
-- Best practices from other inclusive organizations
+- Marginalised voices and lived experiences
+- Current events affecting marginalised communities
+- Best practices from other inclusive organisations
 
-### 10.2 Support Systems for Staff
+### 10.2. Support Systems for Staff
 
-#### 10.2.1 Peer Support and Consultation
+#### 10.2.1. Peer Support and Consultation
 
 **Available Resources:**
 - Staff consultation channels for difficult situations
@@ -477,17 +477,17 @@ This training operates within our comprehensive policy framework:
 - Regular team discussions about inclusive practices
 - Access to subject matter experts on specific issues
 
-#### 10.2.2 Personal Impact Management
+#### 10.2.2. Personal Impact Management
 
 **Self-Care Considerations:**
-- Recognize emotional labour of inclusive moderation
+- Recognise emotional labour of inclusive moderation
 - Seek support when dealing with challenging situations
 - Maintain boundaries to prevent burnout
 - Celebrate progress and positive community changes
 
 ## 11. CERTIFICATION AND ASSESSMENT
 
-### 11.1 Training Completion Requirements
+### 11.1. Training Completion Requirements
 
 **To Complete Inclusive Moderation Training:**
 
@@ -497,28 +497,25 @@ This training operates within our comprehensive policy framework:
 4. **Show Understanding** of community social justice stance
 5. **Commit to Ongoing Learning** and application of inclusive practices
 
-### 11.2 Ongoing Assessment Methods
+### 11.2. Ongoing Assessment Methods
 
-#### 11.2.1 Practical Application Review
+#### 11.2.1. Practical Application Review
 
 **Quarterly Assessment:**
 - Review of moderation decisions for inclusive principles
-- Feedback from marginalized community members
+- Feedback from marginalised community members
 - Self-reflection on growth areas
 - Goal setting for continued improvement
 
-#### 11.2.2 Community Impact Evaluation
+#### 11.2.2. Community Impact Evaluation
 
 **Annual Review:**
 - Assessment of overall community inclusivity
-- Analysis of participation patterns among marginalized groups
+- Analysis of participation patterns among marginalised groups
 - Review of community feedback on moderation practices
 - Adjustment of training and practices based on outcomes
 
 ---
 
-*This Inclusive Moderation Training document is part of our comprehensive staff development program designed to create truly inclusive community spaces. For questions about inclusive moderation techniques or to report training completion, please contact leadership through designated staff channels.*
+*This Inclusive Moderation Training document is part of our comprehensive staff development programme designed to create truly inclusive community spaces. For questions about inclusive moderation techniques or to report training completion, please contact leadership through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/mentorship-training-coordination.md

@@ -6,11 +6,11 @@ title: Mentorship and Training Coordination for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Educational Mission
+### 1.1. Purpose and Educational Mission
 
 This training provides comprehensive guidance for staff members serving as Training and Development Coordinators within our community ecosystem. These roles are crucial for building capacity, developing skills, and fostering growth among community members and staff, particularly with focus on supporting underrepresented groups in technology and community leadership.
 
-### 1.2 Training and Development Coordinator Responsibilities
+### 1.2. Training and Development Coordinator Responsibilities
 
 **Primary Areas of Focus:**
 - **Mentorship Programme Coordination**: Developing and managing comprehensive mentorship programmes across the community
@@ -20,20 +20,20 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Training Programme Management**: Coordinating training programmes for both staff and community members
 - **Learning Assessment and Evaluation**: Measuring learning outcomes and programme effectiveness
 
-### 1.3 Integration with Community Values
+### 1.3. Integration with Community Values
 
 **Education as Empowerment:**
 - **Breaking Down Barriers**: Using education to remove barriers that exclude people from technology careers
 - **Inclusive Learning**: Creating learning environments that welcome and support diverse learners
-- **Community-Driven Education**: Prioritizing community needs and interests in educational programming
+- **Community-Driven Education**: Prioritising community needs and interests in educational programming
 - **Peer Learning**: Facilitating peer-to-peer learning and knowledge sharing
 - **Mentorship as Social Justice**: Using mentorship to address systemic inequalities in tech and leadership
 
 ## 2. MENTORSHIP PROGRAMME DEVELOPMENT
 
-### 2.1 Programme Design and Structure
+### 2.1. Programme Design and Structure
 
-#### 2.1.1 Mentorship Programme Models
+#### 2.1.1. Mentorship Programme Models
 
 **One-to-One Mentorship:**
 - **Traditional Pairing**: Direct pairing of experienced mentors with individual mentees
@@ -47,7 +47,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Reverse Mentorship**: Programmes where junior community members mentor senior members
 - **Cross-Functional Mentorship**: Mentorship across different roles and skill areas
 
-#### 2.1.2 Programme Structure Development
+#### 2.1.2. Programme Structure Development
 
 **Programme Planning:**
 - **Needs Assessment**: Regular assessment of community mentorship needs and interests
@@ -61,9 +61,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Expectation Setting**: Clear communication of expectations, time commitments, and responsibilities
 - **Support Systems**: Ongoing support for both mentors and mentees throughout the programme
 
-### 2.2 Mentor Development and Training
+### 2.2. Mentor Development and Training
 
-#### 2.2.1 Mentor Recruitment and Selection
+#### 2.2.1. Mentor Recruitment and Selection
 
 **Mentor Identification:**
 - **Community Leader Identification**: Identifying experienced community members with mentorship potential
@@ -77,7 +77,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Commitment**: Demonstrated commitment to community values and mentorship goals
 - **Availability**: Realistic availability for meaningful mentorship engagement
 
-#### 2.2.2 Mentor Training Programme
+#### 2.2.2. Mentor Training Programme
 
 **Foundation Mentor Training:**
 - **Mentorship Principles**: Understanding effective mentorship principles and practices
@@ -87,11 +87,11 @@ This training provides comprehensive guidance for staff members serving as Train
 
 **Inclusive Mentorship Training:**
 - **Cultural Competency**: Understanding and respecting diverse cultural backgrounds and experiences
-- **Intersectionality**: Recognizing how multiple identities affect mentorship needs and approaches
+- **Intersectionality**: Recognising how multiple identities affect mentorship needs and approaches
 - **Trauma-Informed Practices**: Understanding trauma responses and creating safe mentorship spaces
 - **Accessibility**: Making mentorship accessible to mentees with diverse abilities and needs
 
-#### 2.2.3 Ongoing Mentor Support
+#### 2.2.3. Ongoing Mentor Support
 
 **Regular Check-ins:**
 - **Monthly Mentor Meetings**: Regular meetings for mentors to share experiences and seek support
@@ -105,9 +105,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Expert Consultation**: Access to mentorship experts and professional consultants
 - **Technology Tools**: Platforms and tools to support effective mentorship
 
-### 2.3 Mentee Development and Support
+### 2.3. Mentee Development and Support
 
-#### 2.3.1 Mentee Recruitment and Onboarding
+#### 2.3.1. Mentee Recruitment and Onboarding
 
 **Target Population Identification:**
 - **New Community Members**: Recently joined community members seeking integration and growth
@@ -119,9 +119,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Targeted Outreach**: Specific outreach to underrepresented groups in technology
 - **Barrier Removal**: Identifying and removing barriers that might prevent participation
 - **Multiple Pathways**: Various ways for community members to access mentorship opportunities
-- **Community Partnership**: Partnerships with other organizations serving underrepresented groups
+- **Community Partnership**: Partnerships with other organisations serving underrepresented groups
 
-#### 2.3.2 Mentee Preparation and Goal Setting
+#### 2.3.2. Mentee Preparation and Goal Setting
 
 **Programme Orientation:**
 - **Expectation Setting**: Clear communication about programme structure, timeline, and expectations
@@ -137,9 +137,9 @@ This training provides comprehensive guidance for staff members serving as Train
 
 ## 3. EDUCATIONAL CONTENT DEVELOPMENT
 
-### 3.1 Curriculum Design and Development
+### 3.1. Curriculum Design and Development
 
-#### 3.1.1 Community-Driven Curriculum Development
+#### 3.1.1. Community-Driven Curriculum Development
 
 **Needs Assessment Process:**
 - **Community Surveys**: Regular surveys to understand community learning needs and interests
@@ -153,7 +153,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Accessibility Standards**: All content meets accessibility standards for diverse abilities
 - **Flexible Pacing**: Self-paced and structured options to accommodate different learning needs
 
-#### 3.1.2 Content Creation Standards
+#### 3.1.2. Content Creation Standards
 
 **Quality Standards:**
 - **Accuracy**: Technically accurate and up-to-date content
@@ -167,9 +167,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Interactive Workshops**: Live and recorded interactive workshop sessions
 - **Peer Learning Sessions**: Facilitated peer learning and discussion groups
 
-### 3.2 Specialized Training Programmes
+### 3.2. Specialized Training Programmes
 
-#### 3.2.1 Technical Skill Development
+#### 3.2.1. Technical Skill Development
 
 **Programming and Development:**
 - **Beginner Programming**: Introduction to programming concepts and languages
@@ -183,7 +183,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Accessibility Design**: Training in designing accessible user interfaces
 - **Visual Communication**: Training in graphic design and visual communication
 
-#### 3.2.2 Professional and Leadership Development
+#### 3.2.2. Professional and Leadership Development
 
 **Communication and Interpersonal Skills:**
 - **Public Speaking**: Training in public speaking and presentation skills
@@ -197,9 +197,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Community Building**: Training in building and maintaining inclusive communities
 - **Strategic Planning**: Training in long-term planning and strategic thinking
 
-### 3.3 Assessment and Evaluation
+### 3.3. Assessment and Evaluation
 
-#### 3.3.1 Learning Assessment Methods
+#### 3.3.1. Learning Assessment Methods
 
 **Formative Assessment:**
 - **Progress Check-ins**: Regular check-ins to assess learning progress and adjust approach
@@ -213,7 +213,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Peer Presentations**: Presentations to peers demonstrating learning and sharing knowledge
 - **Community Contributions**: Assessment based on meaningful contributions to community
 
-#### 3.3.2 Programme Effectiveness Evaluation
+#### 3.3.2. Programme Effectiveness Evaluation
 
 **Quantitative Measures:**
 - **Completion Rates**: Tracking completion rates for different programmes and demographics
@@ -229,9 +229,9 @@ This training provides comprehensive guidance for staff members serving as Train
 
 ## 4. INCLUSIVE LEARNING AND DEVELOPMENT
 
-### 4.1 Creating Inclusive Learning Environments
+### 4.1. Creating Inclusive Learning Environments
 
-#### 4.1.1 Accessibility and Universal Design
+#### 4.1.1. Accessibility and Universal Design
 
 **Physical and Digital Accessibility:**
 - **Platform Accessibility**: Ensuring all learning platforms meet accessibility standards
@@ -245,7 +245,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Support Systems**: Additional support for learners who need extra assistance
 - **Assistive Technology**: Integration with assistive technologies and accessibility tools
 
-#### 4.1.2 Cultural Responsiveness and Inclusion
+#### 4.1.2. Cultural Responsiveness and Inclusion
 
 **Cultural Competency:**
 - **Cultural Awareness**: Understanding how cultural background affects learning preferences and styles
@@ -259,9 +259,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Intersectionality**: Understanding how multiple identities affect learning and career experiences
 - **Advocacy Skills**: Developing skills in advocating for inclusive practices and policies
 
-### 4.2 Supporting Underrepresented Groups
+### 4.2. Supporting Underrepresented Groups
 
-#### 4.2.1 Targeted Support Programmes
+#### 4.2.1. Targeted Support Programmes
 
 **Women and Gender Minorities in Tech:**
 - **Safe Learning Spaces**: Creating safe, supportive learning environments for women and gender minorities
@@ -273,7 +273,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Culturally Responsive Content**: Educational content that reflects and respects diverse cultural backgrounds
 - **Mentorship Matching**: Connecting learners with mentors who share similar backgrounds when possible
 - **Barrier Analysis**: Understanding and addressing specific barriers faced by different racial and ethnic groups
-- **Community Partnerships**: Partnerships with organizations serving specific racial and ethnic communities
+- **Community Partnerships**: Partnerships with organisations serving specific racial and ethnic communities
 
 **LGBTQ+ Community Members:**
 - **Inclusive Language**: Using inclusive language and avoiding assumptions about relationships and identity
@@ -287,7 +287,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Disability Pride**: Celebrating disability as diversity and addressing ableism in technology
 - **Career Support**: Specific support for disabled individuals navigating technology careers
 
-#### 4.2.2 Economic and Geographic Inclusion
+#### 4.2.2. Economic and Geographic Inclusion
 
 **Economic Accessibility:**
 - **Free Programming**: Comprehensive free programming to remove economic barriers
@@ -298,19 +298,19 @@ This training provides comprehensive guidance for staff members serving as Train
 **Geographic Inclusion:**
 - **Remote Participation**: High-quality remote participation options for all programmes
 - **Time Zone Accommodation**: Programme scheduling that accommodates multiple time zones
-- **Local Partnerships**: Partnerships with local organizations in different geographic areas
+- **Local Partnerships**: Partnerships with local organisations in different geographic areas
 - **Cultural Adaptation**: Adapting programmes for different cultural and geographic contexts
 
 ## 5. PROGRAMME MANAGEMENT AND COORDINATION
 
-### 5.1 Programme Planning and Implementation
+### 5.1. Programme Planning and Implementation
 
-#### 5.1.1 Strategic Planning
+#### 5.1.1. Strategic Planning
 
 **Long-term Programme Strategy:**
 - **Community Needs Analysis**: Regular analysis of evolving community training and development needs
 - **Resource Planning**: Strategic planning for staff, budget, and material resources
-- **Partnership Development**: Building strategic partnerships with educational institutions and organizations
+- **Partnership Development**: Building strategic partnerships with educational institutions and organisations
 - **Innovation Integration**: Regular integration of new educational approaches and technologies
 
 **Goal Setting and Measurement:**
@@ -319,7 +319,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Community Outcomes**: Goals focused on community-wide outcomes and systemic change
 - **Individual Development**: Goals focused on individual learner growth and achievement
 
-#### 5.1.2 Operations Management
+#### 5.1.2. Operations Management
 
 **Programme Coordination:**
 - **Schedule Management**: Coordinating complex schedules across multiple programmes and participants
@@ -333,13 +333,13 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Team Collaboration**: Effective collaboration between different staff roles and specialties
 - **Performance Management**: Regular performance assessment and improvement for programme staff
 
-### 5.2 Community Engagement and Outreach
+### 5.2. Community Engagement and Outreach
 
-#### 5.2.1 Recruitment and Retention
+#### 5.2.1. Recruitment and Retention
 
 **Participant Recruitment:**
 - **Targeted Outreach**: Strategic outreach to underrepresented groups and communities
-- **Community Partnerships**: Partnerships with organizations serving target populations
+- **Community Partnerships**: Partnerships with organisations serving target populations
 - **Referral Systems**: Systems for community members to refer others to programmes
 - **Marketing and Communication**: Effective marketing that reaches diverse audiences
 
@@ -349,7 +349,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Community Building**: Building connections between participants and broader community
 - **Success Celebration**: Regular celebration of participant achievements and milestones
 
-#### 5.2.2 Alumni and Community Integration
+#### 5.2.2. Alumni and Community Integration
 
 **Alumni Networks:**
 - **Alumni Community**: Building strong alumni communities that provide ongoing support
@@ -365,9 +365,9 @@ This training provides comprehensive guidance for staff members serving as Train
 
 ## 6. TECHNOLOGY AND TOOLS FOR LEARNING
 
-### 6.1 Learning Management Systems
+### 6.1. Learning Management Systems
 
-#### 6.1.1 Platform Selection and Management
+#### 6.1.1. Platform Selection and Management
 
 **Learning Platform Evaluation:**
 - **Accessibility Standards**: All platforms must meet comprehensive accessibility requirements
@@ -377,11 +377,11 @@ This training provides comprehensive guidance for staff members serving as Train
 
 **Platform Administration:**
 - **User Management**: Efficient systems for managing learner and instructor accounts
-- **Content Management**: Easy content creation, updating, and organization systems
+- **Content Management**: Easy content creation, updating, and organisation systems
 - **Progress Tracking**: Comprehensive progress tracking and analytics capabilities
 - **Communication Tools**: Built-in communication tools for learners, mentors, and instructors
 
-#### 6.1.2 Educational Technology Integration
+#### 6.1.2. Educational Technology Integration
 
 **Interactive Learning Tools:**
 - **Video Conferencing**: High-quality video conferencing with accessibility features
@@ -395,9 +395,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Documentation Platforms**: Platforms for creating and maintaining educational documentation
 - **Graphics and Design**: Tools for creating visual learning materials and infographics
 
-### 6.2 Communication and Collaboration
+### 6.2. Communication and Collaboration
 
-#### 6.2.1 Mentorship Support Tools
+#### 6.2.1. Mentorship Support Tools
 
 **Mentorship Platforms:**
 - **Matching Systems**: Tools to facilitate effective mentor-mentee matching
@@ -409,13 +409,13 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Check-in Systems**: Regular automated and manual check-in systems
 - **Feedback Collection**: Tools for collecting feedback from both mentors and mentees
 - **Progress Visualization**: Visual tools for tracking and displaying learning progress
-- **Milestone Recognition**: Systems for recognizing and celebrating milestone achievements
+- **Milestone Recognition**: Systems for recognising and celebrating milestone achievements
 
-#### 6.2.2 Community Learning Networks
+#### 6.2.2. Community Learning Networks
 
 **Peer Learning Platforms:**
 - **Discussion Forums**: Accessible discussion forums for peer learning and support
-- **Study Groups**: Tools for organizing and managing study groups and learning circles
+- **Study Groups**: Tools for organising and managing study groups and learning circles
 - **Project Collaboration**: Platforms for collaborative project work and peer review
 - **Knowledge Sharing**: Systems for community members to share knowledge and resources
 
@@ -427,9 +427,9 @@ This training provides comprehensive guidance for staff members serving as Train
 
 ## 7. EVALUATION AND CONTINUOUS IMPROVEMENT
 
-### 7.1 Programme Assessment and Evaluation
+### 7.1. Programme Assessment and Evaluation
 
-#### 7.1.1 Data Collection and Analysis
+#### 7.1.1. Data Collection and Analysis
 
 **Quantitative Metrics:**
 - **Participation Rates**: Tracking participation across different programmes and demographic groups
@@ -443,7 +443,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Community Impact**: Understanding broader impact on community culture and capacity
 - **Long-term Outcomes**: Assessment of long-term outcomes and sustained impact
 
-#### 7.1.2 Feedback Integration
+#### 7.1.2. Feedback Integration
 
 **Continuous Feedback Systems:**
 - **Regular Surveys**: Regular participant surveys and feedback collection
@@ -457,9 +457,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Communication**: Clear communication about how feedback is being used for improvement
 - **Transparency**: Transparent reporting on programme effectiveness and improvement efforts
 
-### 7.2 Research and Innovation
+### 7.2. Research and Innovation
 
-#### 7.2.1 Educational Research
+#### 7.2.1. Educational Research
 
 **Learning Effectiveness Research:**
 - **Best Practice Research**: Research on effective educational practices for diverse learners
@@ -473,25 +473,25 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Culturally Responsive Research**: Research methods that respect and include diverse cultural perspectives
 - **Social Justice Research**: Research focused on addressing systemic barriers and creating equity
 
-#### 7.2.2 Innovation and Experimentation
+#### 7.2.2. Innovation and Experimentation
 
 **Programme Innovation:**
 - **Pilot Programmes**: Regular pilot programmes to test new educational approaches
 - **Technology Integration**: Experimenting with new educational technologies and tools
-- **Partnership Models**: Innovative partnership models with educational institutions and organizations
+- **Partnership Models**: Innovative partnership models with educational institutions and organisations
 - **Delivery Methods**: Experimenting with new programme delivery methods and formats
 
 **Scaling and Replication:**
 - **Model Development**: Developing replicable models for educational programmes
 - **Documentation**: Comprehensive documentation of successful programme models
-- **Knowledge Sharing**: Sharing successful models with other organizations and communities
+- **Knowledge Sharing**: Sharing successful models with other organisations and communities
 - **Adaptation Guidance**: Guidance for adapting successful models to different contexts
 
 ## 8. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 8.1 Training and Development Coordinator Competencies
+### 8.1. Training and Development Coordinator Competencies
 
-#### 8.1.1 Essential Skills and Knowledge
+#### 8.1.1. Essential Skills and Knowledge
 
 **Educational Expertise:**
 - **Adult Learning Principles**: Understanding of how adults learn and effective teaching methods
@@ -505,7 +505,7 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Quality Assurance**: Skills in maintaining and improving programme quality
 - **Strategic Planning**: Ability to develop long-term educational strategy aligned with community needs
 
-#### 8.1.2 Specialized Competencies
+#### 8.1.2. Specialized Competencies
 
 **Mentorship and Coaching:**
 - **Mentorship Programme Design**: Expertise in designing effective mentorship programmes
@@ -519,9 +519,9 @@ This training provides comprehensive guidance for staff members serving as Train
 - **Social Justice**: Understanding of how education can address systemic barriers and create equity
 - **Leadership Development**: Expertise in developing leadership capacity within communities
 
-### 8.2 Professional Development and Certification
+### 8.2. Professional Development and Certification
 
-#### 8.2.1 Training Requirements
+#### 8.2.1. Training Requirements
 
 **Foundation Training:**
 - **Adult Education Principles**: Comprehensive training in adult education theory and practice
@@ -532,10 +532,10 @@ This training provides comprehensive guidance for staff members serving as Train
 **Advanced Training:**
 - **Educational Research**: Training in educational research methods and evaluation
 - **Leadership Development**: Advanced training in developing leadership capacity
-- **Innovation and Change**: Training in educational innovation and organizational change
+- **Innovation and Change**: Training in educational innovation and organisational change
 - **Strategic Planning**: Training in strategic planning and long-term programme development
 
-#### 8.2.2 Ongoing Professional Development
+#### 8.2.2. Ongoing Professional Development
 
 **Continuous Learning Requirements:**
 - **Industry Updates**: Stay current with developments in adult education and community development
@@ -551,8 +551,5 @@ This training provides comprehensive guidance for staff members serving as Train
 
 ---
 
-*This Mentorship and Training Coordination training document is part of our comprehensive staff development program designed to build community capacity through excellent educational programming and mentorship. For questions about training coordination or to report training completion, please contact the Training and Development Coordinator or designated leadership through staff channels.*
+*This Mentorship and Training Coordination training document is part of our comprehensive staff development programme designed to build community capacity through excellent educational programming and mentorship. For questions about training coordination or to report training completion, please contact the Training and Development Coordinator or designated leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/social-media-management.md

@@ -6,11 +6,11 @@ title: Social Media Management Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Importance
+### 1.1. Purpose and Importance
 
-This training provides comprehensive guidance for staff members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organization.
+This training provides comprehensive guidance for staff members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organisation.
 
-### 1.2 Multi-Platform Social Media Ecosystem
+### 1.2. Multi-Platform Social Media Ecosystem
 
 Our social media presence spans multiple platforms, each with unique characteristics:
 
@@ -28,13 +28,13 @@ Our social media presence spans multiple platforms, each with unique characteris
 
 **(g)** **YouTube**: Educational content, tutorials, community showcases;
 
-**(h)** **Other Platforms**: Emerging platforms and specialized communities.
+**(h)** **Other Platforms**: Emerging platforms and specialised communities.
 
-### 1.3 Integration with Organizational Values
+### 1.3. Integration with Organizational Values
 
 Our social media presence must consistently reflect our core values:
 
-**(a)** **Inclusivity and Anti-Oppression**: Actively promoting marginalized voices and challenging discrimination;
+**(a)** **Inclusivity and Anti-Oppression**: Actively promoting marginalised voices and challenging discrimination;
 
 **(b)** **Environmental Sustainability**: Promoting eco-friendly practices and carbon offset initiatives;
 
@@ -46,9 +46,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 2. PLATFORM-SPECIFIC MANAGEMENT
 
-### 2.1 Discord Community Management
+### 2.1. Discord Community Management
 
-#### 2.1.1 Community Server Operations
+#### 2.1.1. Community Server Operations
 
 **Server Management:**
 - **Channel Organization**: Maintain clear, accessible channel structures
@@ -62,7 +62,7 @@ Our social media presence must consistently reflect our core values:
 - **Conflict Resolution**: De-escalate tensions and mediate disputes
 - **Newcomer Welcome**: Comprehensive onboarding for new members
 
-#### 2.1.2 Discord-Specific Best Practices
+#### 2.1.2. Discord-Specific Best Practices
 
 **Communication Style:**
 - **Conversational Tone**: Friendly, approachable communication style
@@ -76,9 +76,9 @@ Our social media presence must consistently reflect our core values:
 - **Community Support**: Provide resources and support for struggling members
 - **Crisis Response**: Immediate response to mental health or safety concerns
 
-### 2.2 Reddit Community Engagement
+### 2.2. Reddit Community Engagement
 
-#### 2.2.1 Subreddit Management and Participation
+#### 2.2.1. Subreddit Management and Participation
 
 **Content Strategy:**
 - **Educational Posts**: Share tutorials, guides, and educational resources
@@ -92,7 +92,7 @@ Our social media presence must consistently reflect our core values:
 - **Authentic Engagement**: Genuine participation rather than promotional posting
 - **Long-form Discussion**: Engage in detailed, thoughtful conversations
 
-#### 2.2.2 Content Moderation and Community Building
+#### 2.2.2. Content Moderation and Community Building
 
 **Moderation Responsibilities:**
 - **Content Review**: Monitor posts and comments for policy violations
@@ -100,9 +100,9 @@ Our social media presence must consistently reflect our core values:
 - **Spam Management**: Identify and remove spam or low-quality content
 - **Educational Enforcement**: Use moderation as community education opportunity
 
-### 2.3 Professional Platforms (LinkedIn, Bluesky)
+### 2.3. Professional Platforms (LinkedIn, Bluesky)
 
-#### 2.3.1 Professional Brand Management
+#### 2.3.1. Professional Brand Management
 
 **Content Strategy:**
 - **Thought Leadership**: Share insights about technology, community building, sustainability
@@ -114,19 +114,19 @@ Our social media presence must consistently reflect our core values:
 - **Authoritative Voice**: Demonstrate expertise while remaining approachable
 - **Industry Language**: Use appropriate professional terminology
 - **Networking Focus**: Build relationships with industry professionals
-- **Value-Driven Content**: Consistently promote organizational values
+- **Value-Driven Content**: Consistently promote organisational values
 
-#### 2.3.2 LinkedIn-Specific Strategies
+#### 2.3.2. LinkedIn-Specific Strategies
 
 **Platform Optimization:**
-- **Profile Management**: Maintain professional, complete organizational profile
+- **Profile Management**: Maintain professional, complete organisational profile
 - **Connection Strategy**: Strategic networking with industry professionals
 - **Content Publishing**: Regular articles and posts about industry topics
-- **Company Updates**: Regular updates about organizational activities and achievements
+- **Company Updates**: Regular updates about organisational activities and achievements
 
-### 2.4 Gitea and Technical Platforms
+### 2.4. Gitea and Technical Platforms
 
-#### 2.4.1 Developer Community Engagement
+#### 2.4.1. Developer Community Engagement
 
 **Technical Communication:**
 - **Code Quality**: Maintain high standards in all public repositories
@@ -140,9 +140,9 @@ Our social media presence must consistently reflect our core values:
 - **Best Practice Sharing**: Share development best practices and lessons learned
 - **Mentorship Activities**: Support new developers and contributors
 
-### 2.5 Real-Time Platforms (Twitter/X or Bluesky)
+### 2.5. Real-Time Platforms (Twitter/X or Bluesky)
 
-#### 2.5.1 Crisis Communication and Real-Time Engagement
+#### 2.5.1. Crisis Communication and Real-Time Engagement
 
 **Crisis Communication:**
 - **Rapid Response**: Quick acknowledgment and response to developing situations
@@ -158,9 +158,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 3. BRAND VOICE AND MESSAGING
 
-### 3.1 Consistent Brand Voice
+### 3.1. Consistent Brand Voice
 
-#### 3.1.1 Core Voice Characteristics
+#### 3.1.1. Core Voice Characteristics
 
 **Professional Yet Approachable:**
 - **Expert Knowledge**: Demonstrate expertise without being intimidating
@@ -172,9 +172,9 @@ Our social media presence must consistently reflect our core values:
 - **Inclusive Language**: Consistently use inclusive, accessible language
 - **Social Justice Stance**: Clear, unapologetic commitment to fighting oppression
 - **Environmental Consciousness**: Regular promotion of sustainability initiatives
-- **Community Focus**: Always center community needs and contributions
+- **Community Focus**: Always centre community needs and contributions
 
-#### 3.1.2 Platform Adaptation
+#### 3.1.2. Platform Adaptation
 
 **Tone Adjustment by Platform:**
 - **Discord**: Casual, conversational, emoji-friendly
@@ -184,14 +184,14 @@ Our social media presence must consistently reflect our core values:
 - **Gitea**: Technical, precise, educational
 
 **Consistent Core Message:**
-- **Mission Alignment**: All content aligns with organizational mission
+- **Mission Alignment**: All content aligns with organisational mission
 - **Value Integration**: Core values visible in all communications
 - **Quality Standards**: High standards for accuracy and professionalism
 - **Community Respect**: Consistent respect for community members and contributors
 
-### 3.2 Content Strategy and Planning
+### 3.2. Content Strategy and Planning
 
-#### 3.2.1 Content Calendar Management
+#### 3.2.1. Content Calendar Management
 
 **Strategic Planning:**
 - **Monthly Themes**: Organize content around monthly themes and initiatives
@@ -205,19 +205,19 @@ Our social media presence must consistently reflect our core values:
 - **Organizational Updates**: News, policy changes, new initiatives
 - **Interactive Content**: Polls, Q&As, live sessions, community challenges
 
-#### 3.2.2 Cross-Platform Content Coordination
+#### 3.2.2. Cross-Platform Content Coordination
 
 **Content Repurposing:**
 - **Platform Adaptation**: Adapt content format for different platform requirements
 - **Message Consistency**: Maintain consistent core message across platforms
 - **Timing Coordination**: Strategic timing of content releases across platforms
-- **Engagement Tracking**: Monitor engagement across platforms to optimize strategy
+- **Engagement Tracking**: Monitor engagement across platforms to optimise strategy
 
 ## 4. CRISIS COMMUNICATION ON SOCIAL MEDIA
 
-### 4.1 Crisis Recognition and Response
+### 4.1. Crisis Recognition and Response
 
-#### 4.1.1 Social Media Crisis Types
+#### 4.1.1. Social Media Crisis Types
 
 **Community-Related Crises:**
 - **Internal Conflicts**: Community disputes that become public
@@ -231,7 +231,7 @@ Our social media presence must consistently reflect our core values:
 - **Technical Issues**: Website outages, service disruptions, security breaches
 - **Legal Challenges**: Legal issues requiring public communication
 
-#### 4.1.2 Crisis Communication Protocol
+#### 4.1.2. Crisis Communication Protocol
 
 **Immediate Response (0-30 minutes):**
 1. **Assessment**: Quickly assess severity and scope of crisis
@@ -247,7 +247,7 @@ Our social media presence must consistently reflect our core values:
 4. **Community Support**: Provide support resources for affected community members
 5. **Ongoing Monitoring**: Continuous monitoring and response to developments
 
-#### 4.1.3 Crisis Communication Best Practices
+#### 4.1.3. Crisis Communication Best Practices
 
 **Transparency and Honesty:**
 - **Factual Information**: Share only verified, accurate information
@@ -256,28 +256,28 @@ Our social media presence must consistently reflect our core values:
 - **Update Commitment**: Commit to regular updates and follow through
 
 **Community-Centred Approach:**
-- **Safety Priority**: Always prioritize community member safety and well-being
-- **Inclusive Response**: Ensure crisis response considers impact on marginalized members
+- **Safety Priority**: Always prioritise community member safety and well-being
+- **Inclusive Response**: Ensure crisis response considers impact on marginalised members
 - **Support Resources**: Provide relevant support resources and assistance
 - **Community Voice**: Listen to and incorporate community feedback in response
 
-### 4.2 Reputation Management
+### 4.2. Reputation Management
 
-#### 4.2.1 Proactive Reputation Building
+#### 4.2.1. Proactive Reputation Building
 
 **Positive Content Strategy:**
-- **Achievement Highlighting**: Regularly celebrate community and organizational achievements
+- **Achievement Highlighting**: Regularly celebrate community and organisational achievements
 - **Value Demonstration**: Consistently demonstrate commitment to stated values
 - **Community Testimonials**: Share positive feedback and success stories from community
-- **Transparent Operations**: Regular updates about organizational activities and decisions
+- **Transparent Operations**: Regular updates about organisational activities and decisions
 
 **Relationship Building:**
-- **Industry Partnerships**: Build positive relationships with industry leaders and organizations
-- **Community Alliances**: Partner with aligned organizations and communities
+- **Industry Partnerships**: Build positive relationships with industry leaders and organisations
+- **Community Alliances**: Partner with aligned organisations and communities
 - **Thought Leadership**: Establish leadership position in relevant industry conversations
 - **Professional Recognition**: Seek and highlight professional recognition and awards
 
-#### 4.2.2 Negative Feedback Management
+#### 4.2.2. Negative Feedback Management
 
 **Constructive Response Strategies:**
 - **Listen First**: Genuinely listen to concerns and feedback before responding
@@ -286,16 +286,16 @@ Our social media presence must consistently reflect our core values:
 - **Follow Through**: Demonstrate commitment to improvement through concrete actions
 
 **Dealing with Bad Faith Actors:**
-- **Identify Patterns**: Recognize coordinated attacks or bad faith criticism
+- **Identify Patterns**: Recognise coordinated attacks or bad faith criticism
 - **Don't Feed Trolls**: Avoid engaging with obviously bad faith actors
 - **Community Support**: Rally authentic community support when facing unfair attacks
 - **Professional Response**: Maintain professional standards even when facing hostility
 
 ## 5. LEGAL AND ETHICAL CONSIDERATIONS
 
-### 5.1 Legal Compliance Across Platforms
+### 5.1. Legal Compliance Across Platforms
 
-#### 5.1.1 Platform-Specific Legal Requirements
+#### 5.1.1. Platform-Specific Legal Requirements
 
 **Terms of Service Compliance:**
 - **Platform Rules**: Thorough understanding of each platform's terms of service
@@ -309,7 +309,7 @@ Our social media presence must consistently reflect our core values:
 - **Attribution Requirements**: Proper attribution for shared content and resources
 - **Original Content**: Clear indication of original content versus shared materials
 
-#### 5.1.2 Cross-Jurisdictional Considerations
+#### 5.1.2. Cross-Jurisdictional Considerations
 
 **International Compliance:**
 - **Regional Laws**: Understanding of relevant laws in jurisdictions where we operate
@@ -317,12 +317,12 @@ Our social media presence must consistently reflect our core values:
 - **Language Requirements**: Compliance with any local language requirements
 - **Accessibility Standards**: Meeting international accessibility standards
 
-### 5.2 Ethical Social Media Practices
+### 5.2. Ethical Social Media Practices
 
-#### 5.2.1 Authentic Engagement
+#### 5.2.1. Authentic Engagement
 
 **Transparency Requirements:**
-- **Organizational Identity**: Clear identification as organizational representative
+- **Organizational Identity**: Clear identification as organisational representative
 - **Sponsored Content**: Proper disclosure of sponsored or paid content
 - **Conflict of Interest**: Disclosure of relevant conflicts of interest
 - **Personal vs. Professional**: Clear boundaries between personal and professional accounts
@@ -333,7 +333,7 @@ Our social media presence must consistently reflect our core values:
 - **Accessibility**: Make content accessible to users with disabilities
 - **Cultural Sensitivity**: Respect for diverse cultural perspectives and practices
 
-#### 5.2.2 Data Protection and Privacy
+#### 5.2.2. Data Protection and Privacy
 
 **User Data Protection:**
 - **Consent for Sharing**: Obtain consent before sharing user-generated content
@@ -349,9 +349,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 6. ANALYTICS AND PERFORMANCE MEASUREMENT
 
-### 6.1 Social Media Metrics and KPIs
+### 6.1. Social Media Metrics and KPIs
 
-#### 6.1.1 Engagement Metrics
+#### 6.1.1. Engagement Metrics
 
 **Quantitative Metrics:**
 - **Reach and Impressions**: Total audience reached across platforms
@@ -362,10 +362,10 @@ Our social media presence must consistently reflect our core values:
 **Qualitative Metrics:**
 - **Sentiment Analysis**: Overall sentiment of comments and responses
 - **Community Health**: Quality of discussions and interactions
-- **Brand Perception**: How community and industry perceive our organization
+- **Brand Perception**: How community and industry perceive our organisation
 - **Crisis Impact**: Assessment of crisis communication effectiveness
 
-#### 6.1.2 Platform-Specific Analytics
+#### 6.1.2. Platform-Specific Analytics
 
 **Discord Analytics:**
 - **Server Activity**: Message volume, voice chat usage, event participation
@@ -379,9 +379,9 @@ Our social media presence must consistently reflect our core values:
 - **Lead Generation**: Professional inquiries and business development
 - **Thought Leadership**: Industry recognition and speaking opportunities
 
-### 6.2 Continuous Improvement
+### 6.2. Continuous Improvement
 
-#### 6.2.1 Performance Analysis
+#### 6.2.1. Performance Analysis
 
 **Regular Review Cycles:**
 - **Weekly Reviews**: Quick assessment of immediate performance and engagement
@@ -395,7 +395,7 @@ Our social media presence must consistently reflect our core values:
 - **Community Feedback Integration**: Incorporate community feedback into strategy
 - **Industry Benchmarking**: Compare performance against industry standards
 
-#### 6.2.2 Strategy Adaptation
+#### 6.2.2. Strategy Adaptation
 
 **Content Strategy Evolution:**
 - **Trend Adaptation**: Adjust strategy based on platform and industry trends
@@ -405,9 +405,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 7. TEAM COORDINATION AND COLLABORATION
 
-### 7.1 Cross-Platform Team Coordination
+### 7.1. Cross-Platform Team Coordination
 
-#### 7.1.1 Communication Protocols
+#### 7.1.1. Communication Protocols
 
 **Internal Coordination:**
 - **Daily Standups**: Regular team coordination meetings
@@ -421,7 +421,7 @@ Our social media presence must consistently reflect our core values:
 - **Leadership Communication**: Regular reporting to leadership on social media performance
 - **Event Coordination**: Coordinate social media with event planning and execution
 
-#### 7.1.2 Knowledge Sharing
+#### 7.1.2. Knowledge Sharing
 
 **Best Practice Documentation:**
 - **Platform Guides**: Detailed guides for each platform's best practices
@@ -429,9 +429,9 @@ Our social media presence must consistently reflect our core values:
 - **Crisis Response Playbooks**: Documented procedures for crisis response
 - **Success Case Studies**: Documentation of successful campaigns and strategies
 
-### 7.2 Professional Development
+### 7.2. Professional Development
 
-#### 7.2.1 Ongoing Education
+#### 7.2.1. Ongoing Education
 
 **Industry Knowledge:**
 - **Platform Updates**: Stay current with platform changes and new features
@@ -447,9 +447,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 8. PLATFORM-SPECIFIC ADVANCED STRATEGIES
 
-### 8.1 Community Building Strategies
+### 8.1. Community Building Strategies
 
-#### 8.1.1 Discord Community Excellence
+#### 8.1.1. Discord Community Excellence
 
 **Advanced Server Management:**
 - **Custom Bot Development**: Develop custom bots for community-specific needs
@@ -457,13 +457,13 @@ Our social media presence must consistently reflect our core values:
 - **Integration Systems**: Integrate Discord with other community platforms and tools
 - **Analytics Implementation**: Implement comprehensive analytics for community health
 
-**Community Program Development:**
-- **Mentorship Programs**: Structured mentorship programs within Discord community
+**Community Programme Development:**
+- **Mentorship Programmes**: Structured mentorship programmes within Discord community
 - **Educational Series**: Regular educational events and workshop series
-- **Recognition Systems**: Community recognition and appreciation programs
+- **Recognition Systems**: Community recognition and appreciation programmes
 - **Special Interest Groups**: Sub-communities for specific interests and projects
 
-#### 8.1.2 Reddit Community Leadership
+#### 8.1.2. Reddit Community Leadership
 
 **Subreddit Development:**
 - **Community Guidelines**: Develop comprehensive community guidelines and rules
@@ -471,17 +471,17 @@ Our social media presence must consistently reflect our core values:
 - **Content Curation**: Curate high-quality content and educational resources
 - **Community Events**: Organize AMAs, contests, and community challenges
 
-### 8.2 Professional Platform Excellence
+### 8.2. Professional Platform Excellence
 
-#### 8.2.1 LinkedIn Thought Leadership
+#### 8.2.1. LinkedIn Thought Leadership
 
 **Content Strategy:**
 - **Industry Analysis**: Regular analysis and commentary on industry trends
 - **Educational Content**: Comprehensive guides and tutorials for professionals
-- **Company Culture**: Showcase organizational culture and values
+- **Company Culture**: Showcase organisational culture and values
 - **Employee Spotlights**: Highlight team members and their expertise
 
-#### 8.2.2 GitHub Community Engagement
+#### 8.2.2. GitHub Community Engagement
 
 **Open Source Leadership:**
 - **Project Showcases**: Highlight community projects and contributions
@@ -491,9 +491,9 @@ Our social media presence must consistently reflect our core values:
 
 ## 9. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 9.1 Core Competency Assessment
+### 9.1. Core Competency Assessment
 
-#### 9.1.1 Platform Proficiency
+#### 9.1.1. Platform Proficiency
 
 **Technical Skills:**
 - **Multi-Platform Management**: Proficiency across all relevant social media platforms
@@ -507,7 +507,7 @@ Our social media presence must consistently reflect our core values:
 - **Professional Writing**: High-quality written communication for different audiences
 - **Cultural Sensitivity**: Inclusive communication that respects diverse perspectives
 
-#### 9.1.2 Strategic Thinking
+#### 9.1.2. Strategic Thinking
 
 **Planning and Execution:**
 - **Content Strategy Development**: Create comprehensive content strategies
@@ -515,9 +515,9 @@ Our social media presence must consistently reflect our core values:
 - **Crisis Management**: Develop and implement crisis communication plans
 - **Performance Analysis**: Analyze performance and adapt strategies accordingly
 
-### 9.2 Ongoing Development Requirements
+### 9.2. Ongoing Development Requirements
 
-#### 9.2.1 Continuous Learning
+#### 9.2.1. Continuous Learning
 
 **Monthly Requirements:**
 - **Platform Updates**: Stay current with platform changes and new features
@@ -533,8 +533,5 @@ Our social media presence must consistently reflect our core values:
 
 ---
 
-*This Social Media Management Training document is part of our comprehensive staff development program designed to ensure excellent representation across all social media platforms. For questions about social media management techniques or to report training completion, please contact the Communications and Outreach Coordinator through designated staff channels.*
+*This Social Media Management Training document is part of our comprehensive staff development programme designed to ensure excellent representation across all social media platforms. For questions about social media management techniques or to report training completion, please contact the Communications and Outreach Coordinator through designated staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026

src/content/docs/staff/training/technical-contributor.md

@@ -6,11 +6,11 @@ title: Technical Contributor Training for Staff
 
 ## 1. INTRODUCTION AND SCOPE
 
-### 1.1 Purpose and Technical Context
+### 1.1. Purpose and Technical Context
 
 This training provides comprehensive guidance for staff members serving as Technical Contributors within our community ecosystem. Technical Contributors play a crucial role in maintaining, developing, and improving the technological infrastructure that supports our community platforms and services.
 
-### 1.2 Technical Contributor Responsibilities
+### 1.2. Technical Contributor Responsibilities
 
 **Primary Areas of Focus:**
 - **Platform Development**: Development and maintenance of community platforms and applications
@@ -20,20 +20,20 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Open Source Leadership**: Leading and contributing to open source projects and community contributions
 - **Innovation and Development**: Researching and implementing new technologies to improve community services
 
-### 1.3 Integration with Community Values
+### 1.3. Integration with Community Values
 
 **Technical Excellence with Social Purpose:**
 - **Accessibility-First Development**: Building technology that is accessible to users with diverse abilities
-- **Inclusive Design**: Creating technology that serves marginalized and underrepresented communities
+- **Inclusive Design**: Creating technology that serves marginalised and underrepresented communities
 - **Environmental Sustainability**: Implementing eco-friendly technology choices and carbon offset initiatives
 - **Privacy Protection**: Building technology that protects user privacy and data rights
 - **Community Empowerment**: Developing tools that empower community members and democratic participation
 
 ## 2. TECHNICAL STANDARDS AND BEST PRACTICES
 
-### 2.1 Code Quality and Standards
+### 2.1. Code Quality and Standards
 
-#### 2.1.1 Development Standards
+#### 2.1.1. Development Standards
 
 **Code Quality Requirements:**
 - **Clean Code Principles**: Readable, maintainable, and well-documented code
@@ -48,7 +48,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Issue Tracking**: Effective use of issue tracking systems for bug reports and feature requests
 - **Project Management**: Integration with project management tools and agile development processes
 
-#### 2.1.2 Technology Stack and Architecture
+#### 2.1.2. Technology Stack and Architecture
 
 **Approved Technology Stacks:**
 - **Frontend Development**: TypeScript, React, Astro, modern CSS frameworks
@@ -62,11 +62,11 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Maintainability**: Build systems that are easy to maintain and modify over time
 - **Security by Design**: Integrate security considerations into all architectural decisions
 - **Accessibility Integration**: Build accessibility considerations into system architecture
-- **Environmental Efficiency**: Optimize systems for energy efficiency and reduced environmental impact
+- **Environmental Efficiency**: Optimise systems for energy efficiency and reduced environmental impact
 
-### 2.2 Development Workflows and Processes
+### 2.2. Development Workflows and Processes
 
-#### 2.2.1 Contribution Workflows
+#### 2.2.1. Contribution Workflows
 
 **Development Process:**
 1. **Issue Creation**: Proper documentation of bugs, features, or improvements needed
@@ -82,7 +82,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Security Scanning**: Automated security scanning and vulnerability assessment
 - **Performance Monitoring**: Ongoing monitoring of application performance and resource usage
 
-#### 2.2.2 Documentation and Knowledge Management
+#### 2.2.2. Documentation and Knowledge Management
 
 **Technical Documentation Requirements:**
 - **API Documentation**: Complete, up-to-date API documentation for all services
@@ -99,15 +99,15 @@ This training provides comprehensive guidance for staff members serving as Techn
 
 ## 3. COMMUNITY-FOCUSED TECHNICAL DEVELOPMENT
 
-### 3.1 Accessibility-First Development
+### 3.1. Accessibility-First Development
 
-#### 3.1.1 Universal Design Principles
+#### 3.1.1. Universal Design Principles
 
 **Core Accessibility Standards:**
 - **WCAG 2.1 AA Compliance**: All applications must meet or exceed WCAG 2.1 AA accessibility standards
 - **Keyboard Navigation**: Complete functionality available through keyboard navigation
 - **Screen Reader Compatibility**: All content and functionality accessible through screen readers
-- **Color Contrast**: Appropriate color contrast ratios for all visual elements
+- **Colour Contrast**: Appropriate colour contrast ratios for all visual elements
 - **Responsive Design**: Applications that work across all device types and screen sizes
 
 **Inclusive Development Practices:**
@@ -116,7 +116,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Progressive Enhancement**: Building applications that work without JavaScript and enhance with it
 - **Multiple Input Methods**: Support for various input methods including voice, touch, and adaptive devices
 
-#### 3.1.2 Implementation Strategies
+#### 3.1.2. Implementation Strategies
 
 **Development Integration:**
 - **Accessibility Auditing**: Regular automated and manual accessibility audits
@@ -130,9 +130,9 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **User Feedback**: Systems for collecting and responding to accessibility feedback
 - **Continuous Improvement**: Ongoing improvement of accessibility features and standards
 
-### 3.2 Privacy-Protective Development
+### 3.2. Privacy-Protective Development
 
-#### 3.2.1 Privacy by Design
+#### 3.2.1. Privacy by Design
 
 **Privacy Principles Integration:**
 - **Data Minimization**: Collect only the data necessary for stated purposes
@@ -146,7 +146,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Audit Trails**: Comprehensive logging and audit trails for data access and modifications
 - **Anonymization**: Proper anonymization techniques for analytics and reporting
 
-#### 3.2.2 GDPR and Privacy Compliance
+#### 3.2.2. GDPR and Privacy Compliance
 
 **Legal Compliance Implementation:**
 - **Consent Management**: Technical systems for managing user consent and preferences
@@ -154,35 +154,35 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Right to Deletion**: Systems for securely deleting user data upon request
 - **Data Portability**: Technical capability to export user data in standard formats
 
-### 3.3 Environmental Sustainability in Technology
+### 3.3. Environmental Sustainability in Technology
 
-#### 3.3.1 Green Computing Practices
+#### 3.3.1. Green Computing Practices
 
 **Energy Efficiency:**
-- **Code Optimization**: Write efficient code that minimizes computational resource usage
-- **Database Optimization**: Optimize database queries and structures for efficiency
+- **Code Optimization**: Write efficient code that minimises computational resource usage
+- **Database Optimization**: Optimise database queries and structures for efficiency
 - **Caching Strategies**: Implement effective caching to reduce server load and energy usage
 - **Resource Management**: Efficient management of server resources and capacity planning
 
 **Infrastructure Sustainability:**
 - **Green Hosting**: Choose hosting providers that use renewable energy
 - **Carbon Measurement**: Monitor and measure the carbon footprint of our technical infrastructure
-- **Optimization Strategies**: Regular optimization to reduce energy consumption and environmental impact
-- **Offset Integration**: Integration with Tree-Nation carbon offset programs
+- **Optimization Strategies**: Regular optimisation to reduce energy consumption and environmental impact
+- **Offset Integration**: Integration with Tree-Nation carbon offset programmes
 
-#### 3.3.2 Sustainable Development Lifecycles
+#### 3.3.2. Sustainable Development Lifecycles
 
 **Development Process Integration:**
 - **Performance Budgets**: Set and maintain performance budgets that reduce environmental impact
 - **Sustainable Architecture**: Design systems with environmental sustainability as a core consideration
 - **Lifecycle Assessment**: Consider environmental impact throughout the software development lifecycle
-- **Continuous Monitoring**: Ongoing monitoring of environmental impact and optimization opportunities
+- **Continuous Monitoring**: Ongoing monitoring of environmental impact and optimisation opportunities
 
 ## 4. OPEN SOURCE LEADERSHIP AND COMMUNITY DEVELOPMENT
 
-### 4.1 Open Source Best Practices
+### 4.1. Open Source Best Practices
 
-#### 4.1.1 Project Management
+#### 4.1.1. Project Management
 
 **Open Source Project Leadership:**
 - **Community Building**: Building inclusive, welcoming communities around open source projects
@@ -196,7 +196,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Dependency Management**: Careful management of third-party dependencies and their licenses
 - **Security Compliance**: Proper handling of security vulnerabilities in open source projects
 
-#### 4.1.2 Community Contribution
+#### 4.1.2. Community Contribution
 
 **External Contributions:**
 - **Industry Participation**: Active participation in relevant open source communities and projects
@@ -208,11 +208,11 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Skill Development**: Supporting skill development for community members interested in technical contributions
 - **Educational Resources**: Creating educational resources and tutorials for community technical development
 - **Contribution Facilitation**: Making it easy for community members to contribute to technical projects
-- **Recognition Programs**: Recognizing and celebrating technical contributions from community members
+- **Recognition Programmes**: Recognising and celebrating technical contributions from community members
 
-### 4.2 Technical Community Support
+### 4.2. Technical Community Support
 
-#### 4.2.1 User Support and Education
+#### 4.2.1. User Support and Education
 
 **Technical Support Responsibilities:**
 - **Issue Resolution**: Helping community members resolve technical issues with platforms and applications
@@ -226,12 +226,12 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Technical Consultation**: Providing technical consultation for community projects and initiatives
 - **Innovation Support**: Supporting innovative projects and technical experiments within the community
 
-#### 4.2.2 Quality Assurance and Testing
+#### 4.2.2. Quality Assurance and Testing
 
 **Testing Responsibilities:**
 - **Feature Testing**: Comprehensive testing of new features and functionality before release
 - **User Acceptance Testing**: Coordinating user acceptance testing with community members
-- **Performance Testing**: Regular performance testing and optimization of community applications
+- **Performance Testing**: Regular performance testing and optimisation of community applications
 - **Security Testing**: Regular security testing and vulnerability assessment
 
 **Quality Assurance Leadership:**
@@ -242,9 +242,9 @@ This training provides comprehensive guidance for staff members serving as Techn
 
 ## 5. PROJECT MANAGEMENT AND TECHNICAL LEADERSHIP
 
-### 5.1 Technical Project Leadership
+### 5.1. Technical Project Leadership
 
-#### 5.1.1 Project Planning and Execution
+#### 5.1.1. Project Planning and Execution
 
 **Strategic Planning:**
 - **Technical Roadmap**: Development of long-term technical roadmap aligned with community needs
@@ -258,13 +258,13 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Knowledge Transfer**: Ensuring knowledge transfer and documentation for project continuity
 - **Communication**: Clear communication of technical concepts to non-technical stakeholders
 
-#### 5.1.2 Technical Decision Making
+#### 5.1.2. Technical Decision Making
 
 **Architecture Decisions:**
 - **Technology Selection**: Making informed decisions about technology choices and trade-offs
 - **Scalability Planning**: Planning for future growth and scalability requirements
 - **Security Assessment**: Evaluating security implications of technical decisions
-- **Performance Optimization**: Making decisions that optimize performance and user experience
+- **Performance Optimization**: Making decisions that optimise performance and user experience
 
 **Community Impact Assessment:**
 - **User Experience**: Considering user experience implications of technical decisions
@@ -272,9 +272,9 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Community Needs**: Aligning technical decisions with community needs and priorities
 - **Resource Impact**: Understanding resource and sustainability implications of technical choices
 
-### 5.2 Innovation and Continuous Improvement
+### 5.2. Innovation and Continuous Improvement
 
-#### 5.2.1 Technology Research and Development
+#### 5.2.1. Technology Research and Development
 
 **Emerging Technology Evaluation:**
 - **Trend Analysis**: Monitoring and analysing emerging technology trends relevant to community needs
@@ -288,13 +288,13 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Innovation Integration**: Integrating innovative solutions into existing community infrastructure
 - **Future Planning**: Planning for future technical needs and capabilities
 
-#### 5.2.2 Continuous Improvement Processes
+#### 5.2.2. Continuous Improvement Processes
 
 **Performance Monitoring:**
 - **Metrics Collection**: Comprehensive collection and analysis of technical performance metrics
 - **User Experience Monitoring**: Monitoring user experience and satisfaction with technical services
 - **System Health Monitoring**: Ongoing monitoring of system health, reliability, and availability
-- **Optimization Opportunities**: Identification and implementation of optimization opportunities
+- **Optimization Opportunities**: Identification and implementation of optimisation opportunities
 
 **Process Enhancement:**
 - **Workflow Improvement**: Continuous improvement of development workflows and processes
@@ -304,9 +304,9 @@ This training provides comprehensive guidance for staff members serving as Techn
 
 ## 6. CRISIS MANAGEMENT AND INCIDENT RESPONSE
 
-### 6.1 Technical Crisis Response
+### 6.1. Technical Crisis Response
 
-#### 6.1.1 Incident Classification and Response
+#### 6.1.1. Incident Classification and Response
 
 **Incident Severity Levels:**
 - **Critical**: Complete service outages or major security breaches requiring immediate response
@@ -320,7 +320,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Communication**: Clear communication with affected users and community leadership
 - **Resolution Implementation**: Swift implementation of solutions or temporary workarounds
 
-#### 6.1.2 Security Incident Management
+#### 6.1.2. Security Incident Management
 
 **Security Response Procedures:**
 - **Threat Assessment**: Quick assessment of security threats and potential impact
@@ -334,9 +334,9 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Community Communication**: Appropriate communication with community about security incidents
 - **Prevention Planning**: Implementation of measures to prevent similar future incidents
 
-### 6.2 Business Continuity and Disaster Recovery
+### 6.2. Business Continuity and Disaster Recovery
 
-#### 6.2.1 Backup and Recovery Systems
+#### 6.2.1. Backup and Recovery Systems
 
 **Data Protection:**
 - **Backup Systems**: Comprehensive backup systems for all critical data and systems
@@ -350,7 +350,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Failover Procedures**: Automated and manual failover procedures for critical services
 - **Communication Plans**: Clear communication plans for service disruptions and recovery
 
-#### 6.2.2 Risk Management
+#### 6.2.2. Risk Management
 
 **Risk Assessment:**
 - **Technical Risk Identification**: Regular identification and assessment of technical risks
@@ -360,14 +360,14 @@ This training provides comprehensive guidance for staff members serving as Techn
 
 ## 7. CERTIFICATION AND COMPETENCY REQUIREMENTS
 
-### 7.1 Technical Competency Assessment
+### 7.1. Technical Competency Assessment
 
-#### 7.1.1 Core Technical Skills
+#### 7.1.1. Core Technical Skills
 
 **Programming and Development:**
 - **Language Proficiency**: Demonstrated proficiency in relevant programming languages and frameworks
 - **Software Architecture**: Understanding of software architecture principles and design patterns
-- **Database Management**: Skills in database design, optimization, and management
+- **Database Management**: Skills in database design, optimisation, and management
 - **API Development**: Experience in designing, developing, and maintaining APIs
 
 **Infrastructure and DevOps:**
@@ -376,7 +376,7 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Cloud Platforms**: Proficiency with relevant cloud platforms and services
 - **Monitoring and Logging**: Skills in system monitoring, logging, and performance analysis
 
-#### 7.1.2 Community-Specific Competencies
+#### 7.1.2. Community-Specific Competencies
 
 **Accessibility Development:**
 - **WCAG Standards**: Thorough understanding of web accessibility standards and implementation
@@ -390,23 +390,23 @@ This training provides comprehensive guidance for staff members serving as Techn
 - **Data Protection**: Skills in implementing data protection and privacy compliance measures
 - **Incident Response**: Ability to respond effectively to security incidents and breaches
 
-### 7.2 Training and Professional Development
+### 7.2. Training and Professional Development
 
-#### 7.2.1 Ongoing Education Requirements
+#### 7.2.1. Ongoing Education Requirements
 
 **Technical Skills Development:**
 - **Technology Updates**: Stay current with developments in relevant technologies and frameworks
 - **Security Training**: Regular training on security best practices and threat prevention
 - **Accessibility Training**: Ongoing education about accessibility standards and inclusive design
-- **Performance Optimization**: Continuous learning about performance optimization techniques
+- **Performance Optimization**: Continuous learning about performance optimisation techniques
 
 **Community-Focused Development:**
-- **Inclusive Technology**: Training on developing technology that serves marginalized communities
+- **Inclusive Technology**: Training on developing technology that serves marginalised communities
 - **Environmental Sustainability**: Education about sustainable computing and green technology practices
 - **Privacy Protection**: Ongoing education about privacy laws, regulations, and technical implementation
 - **Community Needs**: Understanding of how technology can better serve community needs and values
 
-#### 7.2.2 Leadership Development
+#### 7.2.2. Leadership Development
 
 **Technical Leadership:**
 - **Project Management**: Skills in technical project management and team leadership
@@ -422,8 +422,5 @@ This training provides comprehensive guidance for staff members serving as Techn
 
 ---
 
-*This Technical Contributor Training document is part of our comprehensive staff development program designed to ensure technical excellence in service of community values and social justice. For questions about technical contribution standards or to report training completion, please contact the Technical Manager or designated technical leadership through staff channels.*
+*This Technical Contributor Training document is part of our comprehensive staff development programme designed to ensure technical excellence in service of community values and social justice. For questions about technical contribution standards or to report training completion, please contact the Technical Manager or designated technical leadership through staff channels.*
 
-**Document Version**: 1.0
-**Last Updated**: 25 September 2025
-**Next Review Date**: 25 March 2026