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@@ -263,7 +263,14 @@ We encourage you to use the **#technical-support** Discord forum channel for sup
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### 5.4. Privacy Concerns
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- Email: privacy@nhcarrigan.com
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:::tip[Preferred Method]{icon=message}
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We encourage you to use our **Privacy Request Form** for privacy-related requests: https://forms.nhcarrigan.com/o/docs/forms/qEJgBWGDfyHv6x51VU9aVX/4
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This form helps ensure we collect all necessary information to process your request efficiently and in compliance with applicable data protection laws.
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:::
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- **Privacy Request Form** (Preferred): https://forms.nhcarrigan.com/o/docs/forms/qEJgBWGDfyHv6x51VU9aVX/4
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- Email: privacy@nhcarrigan.com (for general privacy questions or if you prefer email)
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- Use for:
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- Questions about our privacy policy
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- Requests for data access or deletion
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@@ -272,7 +279,14 @@ We encourage you to use the **#technical-support** Discord forum channel for sup
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### 5.5. Security Matters
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- Email: security@nhcarrigan.com
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:::tip[Preferred Method]{icon=message}
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We encourage you to use our **Security Vulnerability Report Form** for reporting security vulnerabilities: https://forms.nhcarrigan.com/o/docs/forms/wgdbBkS4tjCGoVZTqtmMNx/4
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This form helps ensure we collect all necessary information to investigate and address security issues efficiently and securely.
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:::
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- **Security Vulnerability Report Form** (Preferred): https://forms.nhcarrigan.com/o/docs/forms/wgdbBkS4tjCGoVZTqtmMNx/4
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- Email: security@nhcarrigan.com (for general security questions or if you prefer email)
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- Use for:
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- Reporting security vulnerabilities
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- Questions about our security practices
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@@ -217,10 +217,10 @@ Community Members are required to:
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#### 5.1.1. Available Reporting Methods
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Community Members can report Code of Conduct violations through the following channels:
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- **Incident Report Form** (Preferred): Submit reports through our official Incident Report Form: https://forms.nhcarrigan.com/o/docs/forms/t7CYeYS4uyUuLiKFatoEvs/4
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- **Discord Reporting**: Type `@Moderator` in any channel to alert Community Leaders
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- **Direct Communication**: Contact any Community Leader through private messages
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- **Email Contact**: Submit reports to contact@nhcarrigan.com
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- **Anonymous Reporting**: Use designated anonymous reporting forms where available
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#### 5.1.2. Information to Include in Reports
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Effective reports should include:
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@@ -670,6 +670,8 @@ For questions about this AUP:
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To report policy violations:
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**Incident Report Form** (Preferred): Submit reports through our official Incident Report Form: https://forms.nhcarrigan.com/o/docs/forms/t7CYeYS4uyUuLiKFatoEvs/4
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**Email:** abuse@nhcarrigan.com
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**Subject Line:** Policy Violation Report - [Service/Platform]
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@@ -62,7 +62,7 @@ This policy applies to all forms of support exchange within our community platfo
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- Assistance with community projects and initiatives
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- Collaborative problem-solving on shared challenges
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- Skill sharing and mentorship opportunities
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- Accessibility assistance and accommodation support
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- Accessibility assistance and accommodation support (request accommodations via our [Accessibility Accommodation Request Form](https://forms.nhcarrigan.com/o/docs/forms/2FXY87PB6aaMHspcnXYCZX/4))
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- Platform-specific guidance and orientation
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#### 2.1.2. Specialised Support Areas
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@@ -316,7 +316,7 @@ We are working very hard to get them in place as soon as possible. If you would
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**Designated Support Channels:**
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- **#support**: General questions and peer support requests
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- **#support-ticket**: Technical assistance and troubleshooting
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- **#accessibility**: Accessibility-related assistance and resources
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- **#accessibility**: Accessibility-related assistance and resources (for accommodation requests, use our [Accessibility Accommodation Request Form](https://forms.nhcarrigan.com/o/docs/forms/2FXY87PB6aaMHspcnXYCZX/4))
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- **Identity-specific channels**: Support spaces for specific communities and identities
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**Direct Message Guidelines:**
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@@ -192,13 +192,15 @@ Regardless of your location, you have the following rights regarding your person
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To exercise any of these rights:
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**(a)** Submit requests to **privacy@nhcarrigan.com** from the email address associated with your account;
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**(a)** Submit requests through our **Privacy Request Form** (Preferred): https://forms.nhcarrigan.com/o/docs/forms/qEJgBWGDfyHv6x51VU9aVX/4
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**(b)** Provide sufficient information to verify your identity;
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**(b)** Alternatively, submit requests to **privacy@nhcarrigan.com** from the email address associated with your account;
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**(c)** Specify clearly which right you wish to exercise;
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**(c)** Provide sufficient information to verify your identity;
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**(d)** Include any relevant details or documentation to support your request.
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**(d)** Specify clearly which right you wish to exercise;
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**(e)** Include any relevant details or documentation to support your request.
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### 5.3. Response Timeframes
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@@ -48,6 +48,8 @@ This Policy is designed to operate within the framework of applicable laws and r
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If you discover a security vulnerability within any of our systems or applications, please report it exclusively through our designated secure reporting channel:
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**Security Vulnerability Report Form** (Preferred): https://forms.nhcarrigan.com/o/docs/forms/wgdbBkS4tjCGoVZTqtmMNx/4
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**Primary Contact:** security@nhcarrigan.com
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**Subject Line Format:** [SECURITY] Brief description of vulnerability
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@@ -470,6 +472,8 @@ If vulnerability research reveals potential regulatory compliance issues or lega
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For all security-related matters, including vulnerability reports, questions about this Policy, and general security inquiries:
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**Security Vulnerability Report Form** (Preferred for vulnerability reports): https://forms.nhcarrigan.com/o/docs/forms/wgdbBkS4tjCGoVZTqtmMNx/4
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**Email:** security@nhcarrigan.com
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**Response Time:** We aim to respond to all security inquiries within 7-10 business days
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@@ -352,7 +352,7 @@ Regarding data processed by subprocessors, users may:
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To exercise rights regarding subprocessor data processing:
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**(a)** **Primary Contact:** Contact us at privacy@nhcarrigan.com for coordination;
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**(a)** **Primary Contact:** Submit requests through our **Privacy Request Form** (Preferred): https://forms.nhcarrigan.com/o/docs/forms/qEJgBWGDfyHv6x51VU9aVX/4 or contact us at privacy@nhcarrigan.com for coordination;
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**(b)** **Direct Contact:** Contact subprocessors directly using their provided channels;
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