chore: dedupe

src/content/docs/community/appeal.md

@@ -175,9 +175,19 @@ By submitting an appeal through this process, appellants explicitly acknowledge
 - Agreed to accept the decision of the Appeals Panel as final and binding
 - Committed to full compliance with all community standards upon any reinstatement
 
-### 9.2 Legal Disclaimer
+### 9.2 Legal Framework Integration
 
-This appeals process is provided as an internal community service and does not create any legal rights or obligations beyond those established in our Terms of Service. The availability of this process does not limit our right to take any action deemed necessary for community safety and integrity.
+This appeals process operates within our comprehensive legal and policy framework, including:
+
+**(a)** **Terms of Service**: Fundamental legal relationship and user obligations;
+
+**(b)** **Limitation of Liability and Indemnification Policy**: Legal protections and risk allocation;
+
+**(c)** **Content and Moderation Policy**: Enforcement procedures and standards;
+
+**(d)** **All applicable policies**: Privacy, acceptable use, and specialized policies incorporated by reference.
+
+**IMPORTANT**: This appeals process is provided as an internal community service and does not create any legal rights or obligations beyond those established in our comprehensive legal policies. The availability of this process does not limit our right to take any action deemed necessary for community safety and integrity.
 
 ## 10. Policy Updates and Amendments
 

src/content/docs/community/coc.md

@@ -19,9 +19,23 @@ Our community is built upon the following core principles:
 - **Constructive Collaboration**: We encourage productive dialogue, constructive criticism, and collaborative problem-solving
 - **Transparency and Accountability**: We operate with openness, honesty, and accept responsibility for our actions and decisions
 
-### 1.3 Legal Framework
+### 1.3 Legal Framework and Policy Integration
 
-This Code operates within and supplements our Terms of Service, Privacy Policy, and all other applicable policies. In the event of any conflict between this Code and other policies, the more restrictive provision shall take precedence to ensure maximum protection for community members.
+This Code operates within and supplements our comprehensive legal and policy framework, including:
+
+**(a)** **Terms of Service**: Fundamental legal relationship and user obligations;
+
+**(b)** **Acceptable Use Policy**: Detailed prohibited activities and usage restrictions;
+
+**(c)** **Content and Moderation Policy**: Comprehensive content standards and moderation procedures;
+
+**(d)** **Privacy Policy**: Data protection and privacy rights;
+
+**(e)** **Limitation of Liability and Indemnification Policy**: Legal protections and risk allocation;
+
+**(f)** **All other applicable legal policies**: Export control, service level agreements, and specialized policies.
+
+**IMPORTANT**: Where this Code overlaps with our comprehensive legal policies, users are subject to both sets of requirements. For detailed enforcement procedures, content moderation standards, and legal protections, refer to the applicable specialized policies incorporated by reference.
 
 ## 2. Definitions and Scope of Application
 
@@ -132,41 +146,28 @@ Community Members are expected to demonstrate the following positive behaviours:
 
 ### 3.2 Prohibited Conduct and Behaviours
 
-The following behaviours are strictly prohibited within Our Community:
+**Reference to Comprehensive Usage Policies**: Detailed prohibited activities, content restrictions, and usage guidelines are comprehensively covered in our Acceptable Use Policy and Content and Moderation Policy, which are incorporated herein by reference.
 
-#### 3.2.1 Harassment and Discriminatory Conduct
+#### 3.2.1 Community-Specific Prohibited Conduct
-Harassment includes, but is not limited to:
+
+In addition to all prohibitions in our comprehensive policies, the following behaviors are specifically prohibited in community interactions:
+
+**Identity and Discrimination:**
 - Deliberate misgendering, deadnaming, or use of rejected names or pronouns
-- Unwanted physical contact, simulated physical contact, or inappropriate touching
+- Questioning, challenging, or invalidating someone's stated identity or self-identification
-- Direct or indirect threats of violence, intimidation, or coercion
+- Use of "reverse discrimination" concepts against marginalised community members
-- Stalking, following, or persistent unwanted attention
+- Debating the fundamental rights or validity of marginalised individuals or groups
-- Unwanted photography, recording, or documentation of individuals without consent
-- Logging online activity or gathering personal information for harassment purposes
-- Unwelcome sexual attention, advances, or sexually explicit communications
-- Pattern of inappropriate social contact or assumption of inappropriate levels of intimacy
-- Continued one-on-one communication after explicit requests to cease
-- Targeted harassment, bullying, or sustained aggressive behaviour
-- Deliberate disruption of discussions, events, or community activities
 
-#### 3.2.2 Identity-Based Discrimination and Oppression
+**Community-Specific Harassment:**
-Prohibited discriminatory conduct includes:
+- Targeted harassment or bullying specific to community participation
-- Questioning, challenging, or invalidating someone's stated identity, chosen labels, or self-identification
+- Deliberate disruption of community discussions, events, or activities
-- Unwelcome comments regarding lifestyle choices including food, health, parenting, relationships, substance use, or employment decisions
+- Pattern of inappropriate social contact within community spaces
-- Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental health, neurodiversity, physical appearance, body size, age, race, ethnicity, nationality, immigration status, language, religion or lack thereof, or other identity markers
+- Advocating for removal of community members except through proper channels
-- Use or promotion of "reverse discrimination" concepts such as "reverse racism," "reverse sexism," or "cisphobia" against marginalised community members
-- Debating the fundamental rights, lived experiences, or validity of marginalised individuals or groups
-- Racist, sexist, transphobic, homophobic, ableist, or otherwise oppressive behaviour, whether casual or explicit
 
-#### 3.2.3 Harmful Communication and Content
+**Community Standards Violations:**
-Prohibited communication includes:
+- Behaviour that violates the spirit of community values even if not explicitly prohibited
-- Trolling, insulting language, or deliberately derogatory comments
+- Actions that demonstrate disregard for community safety and member well-being
-- Incitement of violence towards any individual, including encouragement of self-harm or suicide
+- Attempts to circumvent community guidelines or enforcement measures
-- Deliberate "outing" or disclosure of any aspect of a person's identity without their explicit consent, except when necessary to protect vulnerable individuals from abuse
-- Publication of non-harassing private communications without explicit consent from all involved parties
-- Advocating for the removal, banning, or sanctioning of community members, except through direct communication with Community Leaders
-- Spam, excessive self-promotion, or commercial advertising without authorisation
-- Explicit sexual imagery, content, or behaviour inappropriate for the community context
-- Use of slurs, hate speech, or deliberately offensive terminology
 
 ## 4. Community Standards and Specific Policies
 
@@ -289,24 +290,21 @@ At Community Leaders' discretion, we may:
 
 ## 6. Disciplinary Framework and Enforcement
 
-### 6.1 Enforcement Philosophy and Principles
+### 6.1 Reference to Comprehensive Enforcement Framework
 
-#### 6.1.1 Core Enforcement Principles
+**IMPORTANT: Comprehensive enforcement procedures, moderation standards, appeals processes, and disciplinary frameworks are set forth in our Content and Moderation Policy, which is incorporated herein by reference and governs all community enforcement matters.**
-Our disciplinary system operates according to the following principles:
-- **Proportionality**: Sanctions are proportionate to the severity of violations
-- **Consistency**: Similar violations receive similar responses across cases
-- **Education**: Emphasis on learning and behaviour modification where appropriate
-- **Restorative Justice**: Focus on repairing harm and restoring community relationships when possible
-- **Progressive Response**: Escalating sanctions for repeated violations
-- **Community Safety**: Ultimate priority on protecting community members from harm
 
-#### 6.1.2 Authority and Responsibility
+### 6.2 Community-Specific Enforcement Principles
-Community Leaders have both the authority and responsibility to:
+
-- Remove, edit, or reject contributions that violate this Code
+In addition to the comprehensive framework in our Moderation Policy, community enforcement emphasizes:
-- Temporarily or permanently ban individuals who engage in harmful behaviour
+
-- Take any action deemed necessary to protect community safety and integrity
+**(a)** **Restorative Justice**: Focus on repairing harm and restoring community relationships when possible;
-- Apply disciplinary measures fairly, consistently, and transparently
+
-- Document all enforcement actions for accountability and review
+**(b)** **Community Safety**: Ultimate priority on protecting community members from harm and discrimination;
+
+**(c)** **Educational Approach**: Emphasis on learning and behavior modification where appropriate;
+
+**(d)** **Community Values**: Enforcement that upholds our specific community values of inclusivity and respect.
 
 ### 6.2 Violation Assessment Criteria
 

src/content/docs/community/guide.md

@@ -86,28 +86,11 @@ Community members should avoid the following counterproductive behaviours:
 - Emotional outbursts or personal attacks directed at staff members
 - Demands for immediate resolution without allowing adequate consideration time
 
-#### 2.4.3 Formal Appeals Process
+#### 2.4.3 Formal Appeals Process Reference
-For situations where informal resolution is insufficient, our formal [appeals process](/community/appeal) provides:
-- Confidential review by independent decision-makers
-- Thorough examination of evidence and circumstances
-- Fair consideration of all relevant perspectives and information
-- Transparent communication of outcomes and reasoning
 
-### 2.5 Appeals Process Integrity and Accessibility
+**IMPORTANT: Comprehensive appeals procedures, including confidential review processes, impartial assessment protocols, and accessibility standards, are set forth in our dedicated [Appeals Process](/community/appeal) document.**
 
-#### 2.5.1 Confidential Review System
+For situations where informal resolution is insufficient, our formal appeals process provides independent, confidential review with fair consideration of all perspectives and transparent communication of outcomes.
-Our appeals system ensures:
-- **Independent Review**: Appeals are reviewed by senior staff not involved in original decisions
-- **Confidential Processing**: All appeals information is treated with strict confidentiality
-- **Privacy Protection**: Appellant identities are protected throughout the process
-- **Information Security**: Submission details are shared only on a need-to-know basis for investigation purposes
-
-#### 2.5.2 Impartial Assessment
-The appeals review process guarantees:
-- Fair consideration of all evidence and perspectives
-- Unbiased evaluation based on community standards and policies
-- Thorough investigation of factual claims and circumstances
-- Reasoned decision-making documented for accountability
 
 ### 2.6 Post-Sanction Conduct and Improvement
 
@@ -161,7 +144,9 @@ Community members should demonstrate respect for plural systems by:
 - **Supporting Autonomy**: Recognising systems' right to manage their own disclosure and participation decisions
 
 #### 3.2.2 Prohibited Behaviours
-The following behaviours are inappropriate and may constitute harassment:
+**Reference to Comprehensive Policies**: Detailed harassment definitions, prohibited behaviors, and enforcement procedures are comprehensively covered in our Acceptable Use Policy and Content and Moderation Policy, which are incorporated herein by reference.
+
+Additional community-specific inappropriate behaviours include:
 - Attempting to identify which alter is "fronting" (actively controlling the body) without permission
 - Using plural-related proxying services to impersonate or mock plural experiences
 - Questioning the legitimacy or validity of someone's plural identity
@@ -588,72 +573,17 @@ Content warnings contribute to community safety by:
 - **Control and Agency**: Providing individuals with control over their content consumption
 - **Inclusive Environment**: Creating spaces where trauma survivors can participate safely
 
-### 7.2 Mandatory Content Warning Policy
+### 7.2 Content Warning Requirements Reference
 
-#### 7.2.1 Universal Requirement
+**IMPORTANT: Comprehensive content warning requirements, including mandatory categories, enforcement procedures, and compliance standards, are set forth in our Content and Moderation Policy, which is incorporated herein by reference.**
-Content and trigger warnings are **mandatory** across all community spaces and platforms. This requirement reflects our commitment to community safety and accessibility.
 
-:::caution[Mandatory Compliance Notice]
+#### 7.2.1 Community-Specific Guidance
-Failure to provide appropriate content warnings constitutes a violation of community standards and may result in disciplinary action. Repeated patterns of non-compliance will result in escalating sanctions, regardless of claimed forgetfulness or oversight.
-:::
 
-#### 7.2.2 No Exceptions Policy
+Content warnings are **mandatory** across all community spaces. Key community-specific considerations include:
-The mandatory nature of content warnings means:
-- **Universal Application**: All community members must comply, regardless of status or position
-- **No Excuses**: "Forgetting" or "not thinking" are not acceptable justifications for non-compliance
-- **Progressive Enforcement**: Violations result in increasingly serious consequences
-- **Educational Support**: Resources and reminders are provided, but compliance remains mandatory
 
-### 7.3 Comprehensive Content Warning Scope
+- **Universal Application**: All community members must comply with content warning requirements as detailed in our Content and Moderation Policy
-
+- **Community Context**: Apply content warning standards thoughtfully within the context of community discussions and interactions
-#### 7.3.1 Required Warning Categories
+- **Educational Support**: Community members are encouraged to support one another in learning and applying content warning practices
-Content warnings must be provided for discussion of:
-
-**Violence and Physical Harm:**
-- Graphic descriptions of violence, gore, or physical injury
-- War, conflict, or military combat content
-- Domestic violence or intimate partner abuse
-- Child abuse or neglect (physical, emotional, or sexual)
-- Elder abuse or exploitation
-- Animal cruelty or violence
-
-**Sexual Content and Harassment:**
-- Sexual content, explicit discussions, or adult material
-- Sexual violence, assault, or harassment
-- Non-consensual intimate imagery or content
-- Sexual exploitation or trafficking
-
-**Mental Health and Self-Harm:**
-- Self-harm, self-injury, or deliberate self-damage
-- Suicide, suicidal ideation, or suicide attempts
-- Eating disorders or disordered eating behaviours
-- Body dysmorphia or severe body image issues
-- Mental health crises or psychiatric emergencies
-
-**Substance Use and Addiction:**
-- Drug use, alcohol abuse, or substance addiction
-- Prescription medication misuse or overdose
-- Recovery struggles or relapse experiences
-- Addiction-related family or relationship problems
-
-**Discrimination and Oppression:**
-- Racism, xenophobia, or ethnic discrimination
-- Homophobia, transphobia, or LGBTQ+ discrimination
-- Religious persecution or faith-based harassment
-- Disability discrimination or ableism
-- Socioeconomic discrimination or classism
-
-**Phobias and Specific Triggers:**
-- Common phobias (spiders, snakes, heights, confined spaces, medical procedures)
-- Specific imagery that commonly triggers anxiety or panic
-- Medical content including procedures, injuries, or illness
-- Food-related content that may trigger eating disorders
-
-**Traumatic Events:**
-- Natural disasters, accidents, or catastrophic events
-- Mass violence, terrorism, or public tragedies
-- Medical trauma or healthcare-related distress
-- Loss, grief, or bereavement experiences
 
 ### 7.4 Effective Warning Implementation
 
@@ -697,32 +627,15 @@ While respecting content warnings, community members may:
 - **Share Resources**: Provide educational materials about trauma-informed practices
 - **Model Best Practices**: Demonstrate excellent content warning usage for others to follow
 
-### 7.6 Enforcement and Community Standards
+### 7.6 Enforcement Reference
 
-#### 7.6.1 Violation Response Protocol
+**IMPORTANT: Comprehensive enforcement procedures for content warning violations, including response protocols, disciplinary measures, and appeals processes, are set forth in our Content and Moderation Policy, which is incorporated herein by reference.**
-Content warning violations are addressed through:
 
-**Initial Violations:**
+#### 7.6.1 Community Education and Support
-- Content removal and request for reposting with appropriate warnings
+Our community commitment to content warning compliance includes:
-- Educational resources about trauma-informed practices
+- **Peer Support**: Community members helping one another learn and apply content warning practices
-- Clear explanation of community expectations and requirements
+- **Educational Approach**: Emphasis on learning and improvement rather than punishment when possible
-
+- **Resource Sharing**: Collaborative development of tools and guides for effective content warning usage
-**Repeat Violations:**
-- Formal warnings with documentation
-- Temporary content moderation or posting restrictions
-- Required educational programme completion before full participation restoration
-
-**Persistent Violations:**
-- Progressive disciplinary measures following standard community sanction protocols
-- Potential temporary or permanent exclusion from community spaces
-- Recognition that consistent failure to provide warnings demonstrates disregard for community safety
-
-#### 7.6.2 Community Education and Support
-Our commitment to content warning compliance includes:
-- **Regular Reminders**: Ongoing education about content warning requirements
-- **Resource Provision**: Accessible guides, templates, and educational materials
-- **Community Modelling**: Staff and experienced members demonstrating excellent practices
-- **Feedback Systems**: Opportunities for community members to request warnings or report violations
 
 ## 8. Conflict Resolution and Mediation
 
@@ -865,20 +778,11 @@ When staff intervention becomes necessary:
 
 ### 8.6 Appeal and Review Processes
 
-#### 8.6.1 Dispute Resolution Appeals
+#### 8.6.1 Dispute Resolution Appeals Reference
-Community members who disagree with conflict resolution outcomes may access our formal appeals process:
 
-**Appeal Grounds:**
+**IMPORTANT: Comprehensive appeals procedures, including appeal grounds, submission processes, and review standards, are set forth in our dedicated [Appeals Process](/community/appeal) document.**
-- Procedural errors in the resolution process
-- New evidence that significantly changes the situation
-- Demonstrable bias or unfairness in the resolution process
-- Disproportionate or inappropriate resolution measures
 
-**Appeal Process:**
+Community members who disagree with conflict resolution outcomes may access our formal appeals process, which provides independent review of procedural concerns, new evidence, and resolution appropriateness.
-- Submit appeals through our [formal appeals system](/community/appeal)
-- Provide specific evidence and reasoning for appeal requests
-- Participate constructively in appeal review processes
-- Accept final appeal decisions as binding resolution
 
 #### 8.6.2 Learning and Improvement Integration
 Our conflict resolution system includes mechanisms for continuous improvement:

src/content/docs/legal/aup.md

@@ -30,7 +30,7 @@ This AUP applies to all users of our Services, including:
 
 ### 1.3 Integration with Other Policies
 
-This AUP operates in conjunction with:
+This AUP operates in conjunction with our comprehensive policy framework:
 
 **(a)** Our Terms of Service, which establish the fundamental legal relationship;
 
@@ -38,9 +38,17 @@ This AUP operates in conjunction with:
 
 **(c)** Our Privacy Policy, which governs data collection and processing;
 
-**(d)** Our Service Level Agreement, which defines service expectations;
+**(d)** Our Service Level Agreement and Warranty Disclaimer, which define service expectations and warranties;
 
-**(e)** Any service-specific terms or conditions that may apply.
+**(e)** Our Content and Moderation Policy, which establishes detailed content standards and moderation procedures;
+
+**(f)** Our Limitation of Liability and Indemnification Policy, which governs all liability and risk allocation matters;
+
+**(g)** Our Export Control and Sanctions Compliance Policy, which governs international trade compliance;
+
+**(h)** Our API Terms and Conditions, which govern developer and API services;
+
+**(i)** Any additional service-specific terms or conditions that may apply.
 
 Where conflicts arise between policies, the most restrictive terms shall apply to ensure maximum protection for all users and our organisation.
 
@@ -108,7 +116,7 @@ Users are strictly prohibited from using our Services for:
 
 **(e)** **Regulatory Violations**: Activities that violate financial, securities, or other regulatory requirements;
 
-**(f)** **Export Control Violations**: Activities that violate export control laws or international sanctions;
+**(f)** **Export Control and Sanctions Violations**: Activities that violate export control laws or sanctions programmes as detailed in our Export Control and Sanctions Compliance Policy;
 
 **(g)** **Drug-Related Crimes**: Sale, distribution, or promotion of illegal drugs or controlled substances;
 
@@ -196,23 +204,9 @@ Prohibited intellectual property violations include:
 
 ### 3.6 Harmful Content
 
-Users may not upload, share, or distribute:
+**Reference to Content and Moderation Policy**: Detailed standards for prohibited content, including violent, adult, exploitative, and harmful content, are comprehensively covered in our Content and Moderation Policy, which is incorporated herein by reference.
 
-**(a)** **Violent Content**: Graphic violence, gore, or content promoting violence;
+Users may not upload, share, or distribute any content that violates the standards set forth in our Content and Moderation Policy.
-
-**(b)** **Adult Content**: Sexually explicit material or adult content inappropriate for general audiences;
-
-**(c)** **Child Exploitation**: Any content involving the exploitation or endangerment of minors;
-
-**(d)** **Self-Harm Content**: Content promoting self-harm, suicide, or eating disorders;
-
-**(e)** **Extremist Content**: Content promoting terrorism, extremism, or radicalisation;
-
-**(f)** **Defamatory Content**: False statements that damage reputations or cause harm;
-
-**(g)** **Private Information**: Personal information shared without consent;
-
-**(h)** **Misleading Information**: Deliberately false or misleading information that could cause harm.
 
 ## 4. SPECIFIC PLATFORM USAGE GUIDELINES
 

src/content/docs/legal/content-moderation.md

@@ -34,19 +34,27 @@ This Policy applies to all content and user interactions across:
 
 ### 1.3 Integration with Other Policies
 
-This Policy operates in conjunction with:
+This Policy operates in conjunction with our comprehensive policy framework:
 
-**(a)** Our Community Code of Conduct, which establishes behavioural expectations;
+**(a)** Our Terms of Service, which establish the fundamental legal relationship;
 
-**(b)** Our Acceptable Use Policy, which defines prohibited activities and usage patterns;
+**(b)** Our Community Code of Conduct, which establishes behavioural expectations;
 
-**(c)** Our Terms of Service, which establish the fundamental legal relationship;
+**(c)** Our Acceptable Use Policy, which defines prohibited activities and usage patterns;
 
 **(d)** Our Privacy Policy, which governs data collection and processing in moderation activities;
 
-**(e)** Our Appeals Policy, which provides procedures for challenging moderation decisions;
+**(e)** Our Limitation of Liability and Indemnification Policy, which governs all liability and risk allocation matters;
 
-**(f)** Platform-specific community guidelines and rules where applicable.
+**(f)** Our Service Level Agreement and Warranty Disclaimer, which define service expectations;
+
+**(g)** Our Export Control and Sanctions Compliance Policy, which governs international compliance;
+
+**(h)** Our API Terms and Conditions, which govern developer services;
+
+**(i)** Our Appeals Policy, which provides procedures for challenging moderation decisions;
+
+**(j)** Platform-specific community guidelines and rules where applicable.
 
 ### 1.4 Definitions and Terminology
 

src/content/docs/legal/dmca.md

@@ -700,15 +700,15 @@ Users are encouraged to:
 
 ### 16.3 Limitation of Liability
 
-To the extent permitted by law:
+**IMPORTANT: Comprehensive liability limitations and warranty disclaimers applicable to this Policy and all our services are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**
 
-**(a)** We provide this Policy and related guidance on an "as is" basis;
+In addition to those comprehensive protections:
 
-**(b)** We disclaim liability for decisions made in reliance on this Policy;
+**(a)** This Policy and related guidance are provided on an "as is" basis;
 
-**(c)** Users assume responsibility for their own compliance with applicable laws;
+**(b)** Users assume responsibility for their own compliance with intellectual property laws;
 
-**(d)** Professional legal advice should be sought for significant legal decisions.
+**(c)** Professional legal advice should be sought for significant legal decisions.
 
 **Last Updated:** [Date to be inserted]
 

src/content/docs/legal/government.md

@@ -406,15 +406,15 @@ This report is prepared in compliance with:
 
 ### 10.3 No Warranties
 
-We provide this report without warranties of any kind and disclaim liability for:
+**IMPORTANT: Comprehensive warranty disclaimers and liability limitations applicable to this report and all our services are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**
 
-**(a)** Decisions made in reliance on this report;
+In addition to those comprehensive protections, this transparency report is provided without warranties regarding:
 
-**(b)** Any inaccuracies or omissions due to legal restrictions;
+**(a)** Accuracy of information subject to legal reporting restrictions;
 
-**(c)** Changes in legal or factual circumstances after publication;
+**(b)** Completeness where disclosure is legally prohibited;
 
-**(d)** Interpretation of the information provided.
+**(c)** Changes in circumstances after publication date.
 
 **Report Period:** From inception of nhcarrigan operations through [Date to be inserted]
 

src/content/docs/legal/license.md

@@ -1350,23 +1350,19 @@ You confirm that:
 
 ## 11. WARRANTIES AND DISCLAIMERS
 
-Our Software is provided to You on an "as is" and "as available" basis, without any warranties of any kind, whether express, implied, statutory, or otherwise.
+### 11.1 Reference to Comprehensive Warranty Disclaimers
 
-### 11.1 Comprehensive Disclaimer of Warranties
+**IMPORTANT: Comprehensive warranty disclaimers applicable to all our software and services, including this Software, are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**
 
-We expressly disclaim all warranties and conditions, including but not limited to:
+### 11.2 Software-Specific Disclaimers
 
-**(a)** Any warranties of merchantability, quality, or fitness for a particular purpose;
+In addition to the comprehensive disclaimers in our Liability Policy, this Software is provided on an "as is" and "as available" basis with specific disclaimers regarding:
 
-**(b)** Any warranties of non-infringement of third-party intellectual property rights;
+**(a)** **Open Source Nature**: This is open source software provided without commercial support guarantees;
 
-**(c)** Any warranties regarding the absence of latent or other defects, bugs, or errors;
+**(b)** **Community Development**: Software may include contributions from multiple parties with varying quality levels;
 
-**(d)** Any warranties of accuracy, completeness, reliability, or currentness of the Software;
+**(c)** **Version Stability**: Different versions may have different levels of stability and functionality.
-
-**(e)** Any warranties that the Software will meet Your specific requirements or expectations;
-
-**(f)** Any warranties regarding the security, privacy, or data protection capabilities of the Software.
 
 ### 11.2 "As Is" and "As Available" Basis
 
@@ -1456,113 +1452,22 @@ In the event of any breach of warranty (if any were provided), Your exclusive re
 
 ## 12. LIMITATION OF LIABILITY
 
-To the maximum extent permitted by applicable law, We and Our Contributors shall not be liable for any damages of any kind arising out of or relating to Your use of the Software.
+### 12.1 Reference to Comprehensive Liability Framework
 
-### 12.1 Scope of Liability Limitation
+**IMPORTANT: Comprehensive liability limitations, damage exclusions, maximum liability caps, and all related legal protections applicable to this Software and our services are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**
 
-This limitation of liability applies to:
+### 12.2 Software License-Specific Liability Clarifications
 
-**(a)** Us, as the creators and maintainers of the Software;
+In addition to the comprehensive protections in our Liability Policy, the following clarifications apply specifically to this Software:
 
-**(b)** All Contributors who have submitted Contributions to the Software;
+**(a)** **Open Source License**: This Software is provided under an open source license with no commercial warranties or support obligations;
 
-**(c)** Any affiliated entities, subsidiaries, officers, directors, employees, agents, or representatives;
+**(b)** **Community Contributions**: Contributors to this Software are also protected by the liability limitations in our Liability Policy;
 
-**(d)** Any successors in interest or assigns.
+**(c)** **Zero Cost Basis**: As this Software is provided at no cost, maximum liability (where not excludable) is limited as specified in our Liability Policy;
 
-This limitation covers all forms of legal action, whether based in contract, tort (including negligence), strict liability, breach of warranty, or any other legal theory.
+**(d)** **User Risk Assumption**: Users assume all risks associated with using, modifying, or distributing this Software.
 
-### 12.2 Comprehensive Exclusion of Damages
-
-We shall not be liable for any:
-
-**(a)** **Direct damages:** Including but not limited to actual losses, costs, or expenses directly resulting from use of the Software;
-
-**(b)** **Indirect damages:** Including consequential, incidental, special, or punitive damages;
-
-**(c)** **Economic losses:** Including loss of profits, business income, revenue, or business opportunities;
-
-**(d)** **Operational impacts:** Including business interruption, loss of use, or loss of productivity;
-
-**(e)** **Data-related damages:** Including loss, corruption, or unauthorised access to data or information;
-
-**(f)** **Replacement costs:** Including the cost of procuring substitute goods, services, or technology;
-
-**(g)** **Reputational harm:** Including damage to reputation, goodwill, or business relationships.
-
-### 12.3 Software Use and Performance
-
-We shall not be liable for any damages arising from:
-
-**(a)** Your use, misuse, or inability to use the Software;
-
-**(b)** Any defects, bugs, errors, or malfunctions in the Software;
-
-**(c)** Any security vulnerabilities or breaches involving the Software;
-
-**(d)** Incompatibility of the Software with Your systems or other software;
-
-**(e)** Failure of the Software to meet Your expectations or requirements;
-
-**(f)** Any reliance You place on the Software or results obtained through its use.
-
-This exclusion applies even if We have been advised of the possibility of such damages.
-
-### 12.4 Modifications, Incorporations, and Derivative Works
-
-We explicitly disclaim all liability for:
-
-**(a)** Any damages arising from modifications You make to Our Software;
-
-**(b)** Incorporation of Our Software into other works or systems;
-
-**(c)** Distribution of modified or derivative versions of Our Software;
-
-**(d)** Any consequences of combining Our Software with other software or systems.
-
-You assume complete responsibility and liability for all such activities and their consequences.
-
-### 12.5 Third-Party Claims and Actions
-
-We shall not be liable for:
-
-**(a)** Any claims, demands, or actions brought by third parties against You related to Your use of the Software;
-
-**(b)** Any damages resulting from third-party use of Software that You have modified or distributed;
-
-**(c)** Any intellectual property infringement claims related to Your modifications or use of the Software;
-
-**(d)** Any regulatory or legal violations resulting from Your use of the Software.
-
-### 12.6 Maximum Liability Cap
-
-In jurisdictions that do not permit the complete exclusion of liability:
-
-**(a)** Our total aggregate liability to You shall not exceed the amount You paid for the Software (which in most cases is zero);
-
-**(b)** This limitation applies regardless of the number of claims or the legal theory upon which they are based;
-
-**(c)** This cap represents the maximum amount recoverable against Us under any circumstances.
-
-### 12.7 Essential Nature of Limitations
-
-You acknowledge and agree that:
-
-**(a)** These liability limitations are fundamental and essential terms of this Licence;
-
-**(b)** We would not make the Software available without these protections;
-
-**(c)** These limitations shall apply even if any limited remedy provided for in this Licence fails of its essential purpose;
-
-**(d)** These limitations represent a fair allocation of risk between the parties.
-
-### 12.8 Severability and Enforcement
-
-**(a)** If any portion of these liability limitations is found invalid or unenforceable in any jurisdiction, the remaining limitations shall continue in full force and effect;
-
-**(b)** Any invalid limitation shall be modified to the minimum extent necessary to make it enforceable whilst preserving its intended effect;
-
-**(c)** These limitations shall be enforced to the maximum extent permitted by applicable law in each relevant jurisdiction.
 
 ## 13. USER RESPONSIBILITY AND ASSUMPTION OF RISK
 

src/content/docs/legal/sla.md

@@ -146,61 +146,23 @@ Performance may be affected by:
 
 **(e)** **Content Complexity**: Size and complexity of requested resources.
 
-## 4. COMPREHENSIVE WARRANTY DISCLAIMER
+## 4. WARRANTY DISCLAIMERS
 
-### 4.1 General Warranty Disclaimer
+### 4.1 Reference to Comprehensive Warranty Disclaimers
 
-**IMPORTANT NOTICE: OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.**
+**IMPORTANT: Comprehensive warranty disclaimers, including all general, software, third-party service, and data warranties, are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**
 
-We expressly disclaim all warranties including, but not limited to:
+### 4.2 SLA-Specific Disclaimers
 
-**(a)** **Merchantability**: No warranty that Services are suitable for commercial use;
+In addition to the comprehensive disclaimers in our Liability Policy, we specifically disclaim any warranties regarding:
 
-**(b)** **Fitness for Purpose**: No warranty that Services meet your specific requirements;
+**(a)** **Specific Availability Levels**: While we endeavour to meet stated availability targets, we do not warrant specific uptime percentages;
 
-**(c)** **Non-Infringement**: No warranty that Services do not infringe third-party rights;
+**(b)** **Performance Metrics**: Target performance levels are goals, not guaranteed service levels;
 
-**(d)** **Accuracy**: No warranty regarding the accuracy or completeness of information;
+**(c)** **Service Continuity**: We do not warrant uninterrupted service or elimination of all outages;
 
-**(e)** **Reliability**: No warranty that Services will be error-free or uninterrupted;
+**(d)** **Remedy Completeness**: Service credits and remedies are your sole remedies for service level shortfalls.
-
-**(f)** **Security**: No warranty that Services are completely secure or free from vulnerabilities.
-
-### 4.2 Software and Application Warranties
-
-Regarding our software applications and platforms:
-
-**(a)** **No Performance Guarantees**: We do not warrant specific performance levels or outcomes;
-
-**(b)** **No Compatibility Guarantees**: We do not warrant compatibility with all systems or devices;
-
-**(c)** **No Update Obligations**: We have no obligation to provide updates or maintain compatibility;
-
-**(d)** **No Support Guarantees**: We provide support on a best-effort basis without guarantees.
-
-### 4.3 Third-Party Service Warranties
-
-For third-party services integrated with our platforms:
-
-**(a)** **No Control**: We do not control third-party services and cannot warrant their performance;
-
-**(b)** **No Responsibility**: We are not responsible for third-party service availability or functionality;
-
-**(c)** **Separate Terms**: Third-party services are governed by their own terms and warranties;
-
-**(d)** **No Endorsement**: Integration does not constitute endorsement or warranty of third-party services.
-
-### 4.4 Data and Content Warranties
-
-Regarding data and content provided through our Services:
-
-**(a)** **No Accuracy Warranty**: We do not warrant the accuracy of any data or content;
-
-**(b)** **No Completeness Warranty**: We do not warrant that information is complete or current;
-
-**(c)** **No Reliability Warranty**: We do not warrant the reliability of any information provided;
-
-**(d)** **User Responsibility**: Users are responsible for verifying information accuracy and suitability.
 
 ## 5. SERVICE LIMITATIONS AND RESTRICTIONS
 
@@ -408,75 +370,25 @@ Users must:
 
 ## 10. LIMITATION OF LIABILITY
 
-### 10.1 Comprehensive Liability Exclusion
+### 10.1 Reference to Comprehensive Liability Framework
 
-TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR:
+**IMPORTANT: Comprehensive liability limitations, damage exclusions, maximum liability caps, and all related legal protections are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference and governs all liability matters related to service level performance.**
 
-**(a)** **Service Unavailability**: Any damages resulting from service outages or unavailability;
+### 10.2 SLA-Specific Liability Clarifications
 
-**(b)** **Data Loss**: Loss, corruption, or unauthorised access to user data;
+In addition to the comprehensive protections in our Liability Policy:
 
-**(c)** **Business Interruption**: Interruption of business operations or loss of productivity;
+**(a)** **Service Credits as Sole Remedy**: Service credits and remedies specified in this SLA are your sole and exclusive remedies for service level breaches;
 
-**(d)** **Financial Losses**: Lost profits, revenue, savings, or business opportunities;
+**(b)** **No Additional Damages**: No additional damages are available beyond the specific remedies outlined in Section 6 of this SLA;
 
-**(e)** **Third-Party Claims**: Claims or actions by third parties related to service usage;
+**(c)** **Remedy Limitations**: All SLA remedies are subject to the overall liability limitations in our Liability Policy.
-
-**(f)** **Consequential Damages**: Any indirect, incidental, special, or consequential damages.
-
-### 10.2 Maximum Liability Cap
-
-In jurisdictions that do not permit complete exclusion of liability:
-
-**(a)** **Liability Limit**: Our total liability shall not exceed the amounts paid by you for Services in the 12 months preceding the claim;
-
-**(b)** **Free Services**: For free services, liability is limited to £100 or the equivalent in your local currency;
-
-**(c)** **Aggregate Cap**: This limitation applies to all claims collectively, not per incident;
-
-**(d)** **Essential Terms**: These limitations are fundamental terms of this agreement.
-
-### 10.3 Liability Exclusion Scope
-
-These liability limitations apply regardless of:
-
-**(a)** **Legal Theory**: Whether claims are based in contract, tort, negligence, or any other legal theory;
-
-**(b)** **Foreseeability**: Whether we had knowledge or should have known of the possibility of damages;
-
-**(c)** **Remedy Failure**: Whether limited remedies fail of their essential purpose;
-
-**(d)** **Multiple Claims**: The number of claims or legal theories asserted.
 
 ## 11. INDEMNIFICATION
 
-### 11.1 User Indemnification Obligations
+### 11.1 Reference to Comprehensive Indemnification Framework
 
-You agree to indemnify, defend, and hold harmless nhcarrigan, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
+**IMPORTANT: All indemnification obligations, procedures, scope, and related provisions are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference and governs all indemnification matters related to SLA compliance and service usage.**
-
-**(a)** **Service Usage**: Your use or misuse of the Services in violation of this SLA or other applicable policies;
-
-**(b)** **SLA Breaches**: Your breach of any representations, warranties, or obligations under this SLA;
-
-**(c)** **Legal Violations**: Your violation of any applicable laws or regulations in connection with service usage;
-
-**(d)** **Third-Party Rights**: Your infringement of any third-party intellectual property or other rights;
-
-**(e)** **Data Issues**: Claims related to data you submit, store, or process through our Services;
-
-**(f)** **Downstream Usage**: Any claims arising from third-party use of Services through your account or authorisation.
-
-### 11.2 Indemnification Process
-
-The indemnification process includes:
-
-**(a)** **Prompt Notice**: We will provide prompt notice of any claims subject to indemnification;
-
-**(b)** **Defence Control**: We reserve the right to assume control of the defence with counsel of our choosing;
-
-**(c)** **Cooperation**: You agree to cooperate fully with any defence efforts;
-
-**(d)** **Settlement Authority**: We may settle claims with your consent, which shall not be unreasonably withheld.
 
 ## 12. DISPUTE RESOLUTION