feat: update policies, use new font, spell check (finally) (#44)

Reviewed-on: https://codeberg.org/nhcarrigan/docs/pulls/44
Co-authored-by: Naomi Carrigan <commits@nhcarrigan.com>
Co-committed-by: Naomi Carrigan <commits@nhcarrigan.com>

src/content/docs/community/appeal.md

@@ -6,6 +6,10 @@ Our moderators exercise careful discretion when implementing disciplinary measur
 
 If you believe you have been unjustly restricted from participating in our community, you may initiate our formal appeal process as outlined below.
 
+:::caution[Warning!]
+Submitting multiple appeals for the same sanction will result in our appeals team automatically denying your request.
+:::
+
 ## 1. Preparing Your Appeal
 
 Prior to submitting an appeal, please ensure you have the following information ready:
@@ -22,7 +26,7 @@ Please note that incomplete or inadequately prepared appeals may be summarily di
 
 To submit your appeal, please complete the form available at the following link:
 
-[Submit a Sanction Appeal](https://airtable.com/app4JjHyeaBqt4vVH/pagOIWG3ZBEGRD8oW/form)
+[Submit a Sanction Appeal](https://nhcarrigan.com/appeal)
 
 ## 3. Important Disclaimers
 

src/content/docs/community/coc.md

@@ -260,16 +260,25 @@ Harassment includes, but is not limited to:
 - Leaders commit to applying these principles fairly and consistently in all aspects of community management.
 - Leaders who fail to follow or enforce the Code of Conduct may be permanently removed from their position.
 
-### 5.3. Privacy and Security
+### 5.3 Sanction Criteria
+
+The following list outlines the criteria used when determining if a sanction should be issued.
+
+- Behaviour which violates this Code of Conduct, our Community Guidelines, or our other public policies.
+- Behaviour which our staff feel is not in the spirit of the policy, even if it is not violating the letter of the policy.
+- Repeated behaviour that has been previously sanctioned, as outlined in our escalation policy.
+- Attempts to circumvent sanctions, such as ban evasion.
+
+### 5.4. Privacy and Security
 
 - All community leaders are obligated to respect the privacy and security of incident reporters.
 - Information about sanctions will be shared on a need-to-know basis.
 
-### 5.4. Gradated Sanction System
+### 5.5. Gradated Sanction System
 
 Community leaders will follow these Community Impact Guidelines in determining consequences:
 
-#### 5.4.1. Level 1: Reminder
+#### 5.5.1. Level 1: Reminder
 
 - Example Behavior: Use of inappropriate language or other behavior deemed unprofessional or unwelcome.
 - Consequences:
@@ -277,7 +286,7 @@ Community leaders will follow these Community Impact Guidelines in determining c
   - Clarification of the violation and why the behavior was inappropriate
   - A public apology may be requested
 
-#### 5.4.2. Level 2: Warning
+#### 5.5.2. Level 2: Warning
 
 - Example Behavior: A violation through a single incident or series of actions.
 - Consequences:
@@ -285,7 +294,7 @@ Community leaders will follow these Community Impact Guidelines in determining c
   - Clear communication of consequences for continued behavior
   - Incident is logged for future reference
 
-#### 5.4.3. Level 3: Temporary Removal
+#### 5.5.3. Level 3: Temporary Removal
 
 - Example Behavior: A serious violation of community standards or sustained inappropriate behavior.
 - Consequences:
@@ -293,41 +302,41 @@ Community leaders will follow these Community Impact Guidelines in determining c
   - Clear conditions for return, including a cooling-off period
   - Requirement to re-read and acknowledge the Code of Conduct before rejoining
 
-#### 5.4.4. Level 4: Permanent Ban
+#### 5.5.4. Level 4: Permanent Ban
 
 - Example Behavior: Pattern of violations, sustained inappropriate behavior, harassment, or aggression towards individuals or groups.
 - Consequences:
   - Permanent ban from all community platforms
   - Public statement may be made, if deemed necessary for community safety
 
-### 5.5. Additional Sanction Considerations
+### 5.6. Additional Sanction Considerations
 
 - Repeated violations will generally result in escalating sanctions.
 - The severity of the violation may warrant skipping levels in the sanction system.
 - Community leaders may impose additional requirements, such as public apologies or community service, as conditions for continued participation.
 
-### 5.6. Appeals Process
+### 5.7. Appeals Process
 
 - Individuals may appeal sanctions by [completing the form](/community/appeal)
 - Appeals will be reviewed by leaders not involved in the original decision.
 - During the appeal, the original sanction remains in effect.
 
-### 5.7. Documentation and Transparency
+### 5.8. Documentation and Transparency
 
 - All formal sanctions will be publicised for review and consistency.
 - Aggregate data on Code of Conduct violations and sanctions may be published periodically to ensure transparency.
 
-### 5.8. Rehabilitation and Education
+### 5.9. Rehabilitation and Education
 
 - Where appropriate, we will provide resources and support for individuals to learn from their mistakes and improve their behavior.
 - For less severe violations, completion of educational programs may be offered as an alternative or supplement to other sanctions.
 
-### 5.9. Legal Implications
+### 5.10. Legal Implications
 
 - In cases of illegal activity, appropriate legal authorities may be notified.
 - Our sanctions do not preclude or replace any legal action that may be warranted.
 
-### 5.10. Regular Review
+### 5.11. Regular Review
 
 - This sanction system will be reviewed periodically to ensure its effectiveness and fairness.
 - Community feedback on the sanction system is welcome and will be considered in reviews.

src/content/docs/community/guide.md

@@ -41,6 +41,8 @@ Nothing in this guide may supercede or overwrite the Code of Conduct.
 
 ## 2. Interacting with Staff
 
+Please remember that our staff members generously volunteer their time to help our community remain safe and welcoming. Above all else, be kind to them - moderating online spaces is *hard*, and we don't need to make it harder on them!
+
 ### 2.1 Respect for Authority
 
 Our staff team consists of trusted members empowered with tools to maintain community safety and harmony. While they strive for fairness and consistency, it's important to recognize their human nature and the potential for occasional errors.
@@ -68,6 +70,18 @@ We are committed to maintaining high standards of conduct for our staff. Any sub
 
 We value your feedback on our moderation processes. If you have suggestions for improving our systems or policies, please submit them through the appropriate channels.
 
+### 2.6 Responding to Sanctions
+
+If you receive a sanction, here are tips on how to avoid further moderation action:
+
+- Do not continue the behaviour
+- Do not attempt to continue the behaviour in a slightly modified way, such as to avoid a specific component of our policies
+- Do not make passive-aggressive comments about our policies, staff, or your sanction
+- Do not try to justify your behaviour by comparing it to another user's that was not sanctioned
+- Do try to learn from the sanction and improve your interactions
+- Do keep an open mind and try to learn
+- Do be the kindest you can be
+
 ## 3. Plural Systems
 
 ### 3.1 Understanding Plurality
@@ -114,15 +128,15 @@ In text-based communication, the nuances of tone and intention can often be lost
 Consider using tone tags in the following situations:
 
 - When your message could be interpreted in multiple ways
-- If you're using sarcasm, humor, or other tones that might not be immediately apparent
+- If you're using sarcasm, humour, or other tones that might not be immediately apparent
 - When discussing sensitive topics where clarity of intention is crucial
 - If you're communicating with someone who has expressed difficulty interpreting tone in text
 
 ### 4.3 How to Use Tone Tags
 
 - Place the tone tag at the end of your message or the relevant section
-- Use forward slashes to enclose the tag, e.g., /j for joking
-- You can use multiple tags if needed, e.g., /s /lh for sarcastic and light-hearted
+- Use forward slashes to enclose the tag, e.g., `/j` for joking
+- You can use multiple tags if needed, e.g., `/s /b` for sarcastic and bitter
 - If you're unsure about a tag's meaning, refer to our community glossary or ask for clarification
 
 ### 4.4 Commonly Used Tone Tags
@@ -244,6 +258,7 @@ While not exhaustive, common pronoun options include:
 - She/her/hers
 - He/him/his
 - They/them/theirs
+<!-- cSpell:disable-next-line -->
 - Neopronouns (e.g., xe/xem/xyr, ze/zir/zirs)
 - Any pronouns
 - No pronouns (use name only)
@@ -318,10 +333,14 @@ Our community is committed to creating a safe and respectful environment for all
 
 ### 7.2 When to Use Warnings
 
+:::caution[Warning!]
+Content/Trigger warnings are **mandatory** in all of our community spaces. Repeated patterns of failure to properly label your content will result in sanctions. "I forgot" is not an acceptable excuse.
+:::
+
 Use content or trigger warnings when posting about:
 
 - Graphic violence or gore
-- Sexual content or explicit discussions of sexuality
+- Sexual content or explicit discussions of sexuality (except within our clearly-indicated adult-only areas)
 - Abuse (physical, emotional, sexual)
 - Self-harm or suicide
 - Eating disorders or body image issues
@@ -448,3 +467,31 @@ After a conflict is resolved:
 - Reflect on what led to the disagreement
 - Consider how it could have been prevented or handled better
 - Apply these lessons in future interactions
+
+## 9. This Should Be Fun!
+
+It is important to remember that engaging with our community should be a fun process. If you aren't enjoying your time, please consider some of these options:
+
+### 9.1. Take a Break
+
+It's okay if you need some time away from our community! We'll be here when you get back, so don't hesitate to step away for a while and decompress. Let yourself come back refreshed so you have the best experience possible.
+
+### 9.2. Evaluate Your Engagement
+
+Our community spaces are intended to be fun, relaxed, and wholesome environments. If you find that you aren't meshing with our vibe in the way that you want, consider taking a look at the type of interactions you are creating. It may be that you aren't using our community in the best way.
+
+### 9.3. Temporary Bans
+
+If you need a break and you find yourself unable to step away, or you keep coming back to check on things when you really do not want to, please reach out to our staff. We are more than willing to issue temporary bans to help you preserve the space you need.
+
+## 10. Mini-modding
+
+"Mini-modding" is a term often used to describe behaviour in which a non-staff user instructs another user to amend their behaviour as if they were a member of staff.
+
+Our community does not prohibit mini-modding, provided:
+
+- You gently encourage and support members in properly integrating with our community
+- You do not represent yourself as a member of NHCarrigan's team
+- You do not belittle, call out, or antagonise a user who is violating our policies
+
+Remember that the best way to correct someone's behaviour is to lead by example. If that fails, do not escalate - instead, report the behaviour to our team.