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feat: add dm policy (#28)

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Reviewed-on: https://codeberg.org/nhcarrigan/docs/pulls/28
Co-authored-by: Naomi Carrigan <commits@nhcarrigan.com>
Co-committed-by: Naomi Carrigan <commits@nhcarrigan.com>
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Naomi Carrigan 2024-10-11 23:31:17 +00:00 committed by Naomi the Technomancer
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@ -341,7 +341,7 @@ For any questions about these sessions or to discuss a different type of engagem
## 7. Email Communication
:::warning
Email communication is considered a paid service and will be invoiced.
Email communication is considered a paid service and will be invoiced at $25 per email we receive.
:::
We offer several email addresses for specific types of inquiries. Please use the appropriate email address to ensure your message reaches the right team and receives the most efficient response.
@ -447,3 +447,61 @@ If you believe your email has been blocked in error, please contact us through a
We reserve the right to report serious abuses to relevant authorities if necessary.
By communicating with us via email, you agree to adhere to these guidelines and understand the consequences of misuse.
## 8. Direct Messages
:::warning
Direct messages (DMs) are considered a paid service and will be invoiced at $25 per message we receive.
:::
### 8.1 Direct Message Policy
We offer direct messaging as a premium, personalized communication channel. However, to manage our time effectively and ensure the highest quality of service, we have implemented the following policy for direct messages:
- Each direct message received will be invoiced at $25.
- This applies to all platforms where direct messaging is available, including but not limited to:
- Discord
- Twitter
- LinkedIn
- Any other social media or communication platforms
### 8.2 Purpose and Use
Direct messages should be used for:
- Urgent matters that cannot be addressed through public channels
- Sensitive information that shouldn't be shared publicly
- Personalized support or consultation requests
### 8.3 Invoicing and Payment
- An invoice will be generated for each direct message received.
- Payment is required before a response will be provided.
- Invoices will be sent to you via the direct message channel on the platform where the DM was received.
### 8.4 Response Time
- Once payment is received, we aim to respond to direct messages within 1-2 business days.
- Complex inquiries may require additional time, which will be communicated to you.
### 8.5 Refund Policy
- Due to the immediate nature of the service, refunds for direct messages are not typically offered.
- In exceptional circumstances, refund requests will be considered on a case-by-case basis.
### 8.6 Appropriate Use
- Direct messages should be used responsibly and for legitimate purposes only.
- Abusive, harassing, or spam messages will not be tolerated and may result in blocking or reporting to the platform.
### 8.7 Alternatives
We encourage users to consider the following alternatives before sending a direct message:
- Use our public support channels for general inquiries (see Section 1.1)
- Check our FAQ or documentation for commonly asked questions
- Post in our community forums for non-urgent matters
### 8.8 Consent and Acknowledgment
By sending a direct message, you acknowledge that you have read and agreed to this policy, including the fee structure and invoicing process.
Remember, while we value direct communication, we encourage the use of our public channels whenever possible to foster community engagement and shared learning.