feat: overhaul many things (#17)

### Explanation

_No response_

### Issue

_No response_

### Attestations

- [ ] I have read and agree to the [Code of Conduct](https://docs.nhcarrigan.com/community/coc/)
- [ ] I have read and agree to the [Community Guidelines](https://docs.nhcarrigan.com/community/guide/).
- [ ] My contribution complies with the [Contributor Covenant](https://docs.nhcarrigan.com/dev/covenant/).

### Dependencies

- [ ] I have pinned the dependencies to a specific patch version.

### Style

- [ ] I have run the linter and resolved any errors.
- [ ] My pull request uses an appropriate title, matching the conventional commit standards.
- [ ] My scope of feat/fix/chore/etc. correctly matches the nature of changes in my pull request.

### Tests

- [ ] My contribution adds new code, and I have added tests to cover it.
- [ ] My contribution modifies existing code, and I have updated the tests to reflect these changes.
- [ ] All new and existing tests pass locally with my changes.
- [ ] Code coverage remains at or above the configured threshold.

### Documentation

_No response_

### Versioning

_No response_

Reviewed-on: #17
Co-authored-by: Naomi Carrigan <commits@nhcarrigan.com>
Co-committed-by: Naomi Carrigan <commits@nhcarrigan.com>

src/content/docs/legal/aup.md

@@ -8,7 +8,7 @@ title: Acceptable Use Policy
 
 ### 1.1. Policy Purpose
 
-This Acceptable Use Policy ("AUP") establishes comprehensive guidelines for the appropriate use of all services, applications, and platforms provided by NHCarrigan ("we," "us," "our," or "the Company"). This AUP supplements our Terms of Service and other applicable policies to provide detailed guidance on acceptable and prohibited usage patterns.
+This Acceptable Use Policy ("AUP") establishes comprehensive guidelines for the appropriate use of all services, applications, and platforms provided by NHCarrigan ("we," "us," "our," or "the Company"). This AUP operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference, and supplements these policies to provide detailed guidance on acceptable and prohibited usage patterns.
 
 ### 1.2. Scope of Application
 
@@ -28,19 +28,7 @@ This AUP applies to all users of our Services, including:
 
 ### 1.3. Integration with Other Policies
 
-This AUP operates in conjunction with our comprehensive policy framework:
-
-**(a)** Our Terms of Service, which establish the fundamental legal relationship;
-
-**(b)** Our Community Code of Conduct, which governs community interactions;
-
-**(c)** Our Privacy Policy, which governs data collection and processing;
-
-**(d)** Our Service Level Agreement and Warranty Disclaimer, which define service expectations and warranties;
-
-**(e)** Our Content and Moderation Policy, which establishes detailed content standards and moderation procedures;
-
-**(f)** Our Limitation of Liability and Indemnification Policy, which governs all liability and risk allocation matters;
+This AUP operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Service Level Agreement, Content and Moderation Policy, Limitation of Liability and Indemnification Policy, and all applicable legal protections by reference.
 
 **(g)** Our Export Control and Sanctions Compliance Policy, which governs international trade compliance;
 
@@ -524,7 +512,7 @@ Users may appeal enforcement actions through:
 
 **(b)** **Evidence Submission**: Opportunity to provide evidence and explanations;
 
-**(c)** **Independent Review**: Review by staff members not involved in the original decision;
+**(c)** **Independent Review**: Review by Team members not involved in the original decision;
 
 **(d)** **Corrective Actions**: Opportunity to take corrective actions to address violations;
 
@@ -670,7 +658,7 @@ For questions about this AUP:
 
 **Subject Line:** AUP Inquiry - [Brief Description]
 
-**Response Time:** Within 3 business days for policy clarification requests
+**Response Time:** Within 7-10 business days for policy clarification requests
 
 ### 11.2. Violation Reporting
 
@@ -680,7 +668,7 @@ To report policy violations:
 
 **Subject Line:** Policy Violation Report - [Service/Platform]
 
-**Response Time:** Within 24 hours for urgent safety issues, 48 hours for standard reports
+**Response Time:** Within 7-10 business days for all reports
 
 ### 11.3. Appeals and Disputes
 
@@ -700,7 +688,7 @@ For technical issues related to policy compliance:
 
 **Discord Community:** https://chat.nhcarrigan.com
 
-**Response Time:** Within 48 hours for technical support requests
+**Response Time:** Within 7-10 business days for technical support requests
 
 ---