feat: resolve various discrepancies and inaccuracies

2025-12-15 17:13:17 -08:00
parent 3c7ed39ea4
commit 98c5a93ef1
54 changed files with 208 additions and 253 deletions
@@ -8,7 +8,7 @@ title: Accessibility Coordination Training for Staff

 ### 1.1. Purpose and Mission

-This training provides comprehensive guidance for staff members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organisational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.
+This training provides comprehensive guidance for Team members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organisational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.

 ### 1.2. Role Definition and Importance

@@ -8,7 +8,7 @@ title: Bias Recognition and Mitigation Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for staff members on recognising, understanding, and mitigating personal biases in moderation decisions. Everyone has biases—conscious and unconscious—that can affect how we interpret situations and make decisions. This training helps staff members develop self-awareness and implement practices to ensure fair, consistent moderation that serves all community members equitably.
+This training document provides essential guidance for Team members on recognising, understanding, and mitigating personal biases in moderation decisions. Everyone has biases—conscious and unconscious—that can affect how we interpret situations and make decisions. This training helps Team members develop self-awareness and implement practices to ensure fair, consistent moderation that serves all community members equitably.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Child Safety Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing child safety concerns within our community. Child safety is our highest priority, and all staff members must be prepared to respond appropriately to any situation involving minors or potential child safety risks.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing child safety concerns within our community. Child safety is our highest priority, and all Team members must be prepared to respond appropriately to any situation involving minors or potential child safety risks.

 ### 1.2. Integration with Existing Policies

@@ -206,7 +206,7 @@ Escalating immediately to child safety coordinator and senior staff.
 1. **Immediate Escalation**: Notify child safety coordinator and senior staff immediately
 2. **Documentation**: Provide comprehensive documentation of concerns
 3. **Follow Procedures**: Follow established internal reporting procedures
-4. **Coordination**: Coordinate with other staff members as appropriate
+4. **Coordination**: Coordinate with other Team members as appropriate

 **External Reporting:**
 - **Child Protection Services**: Report to appropriate child protection agency
@@ -530,5 +530,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Child Safety Training document is part of our comprehensive staff development programme designed to ensure the highest level of protection for minors in our community. Child safety is our highest priority, and all staff members must complete this training before assuming moderation responsibilities. For questions about child safety procedures or to report training completion, please contact the Child Safety Coordinator through designated staff channels.*
+*This Child Safety Training document is part of our comprehensive Team development programme designed to ensure the highest level of protection for minors in our community. Child safety is our highest priority, and all Team members must complete this training before assuming moderation responsibilities. For questions about child safety procedures or to report training completion, please contact the Child Safety Coordinator through designated Team channels.*

@@ -8,7 +8,7 @@ title: Community Growth Specialist Training for Staff

 ### 1.1. Purpose and Strategic Mission

-This training provides comprehensive guidance for staff members serving as Community Growth Specialists within our community ecosystem. Community growth is not just about increasing numbers—it's about strategically building a diverse, inclusive, and sustainable community that advances our social justice mission while maintaining the quality and values that make our community special.
+This training provides comprehensive guidance for Team members serving as Community Growth Specialists within our community ecosystem. Community growth is not just about increasing numbers—it's about strategically building a diverse, inclusive, and sustainable community that advances our social justice mission while maintaining the quality and values that make our community special.

 ### 1.2. Community Growth Specialist Responsibilities

@@ -8,7 +8,7 @@ title: Community Support Specialist Training for Staff

 ### 1.1. Purpose and Mission

-This training provides comprehensive guidance for staff members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalised individuals and removing barriers to participation.
+This training provides comprehensive guidance for Team members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalised individuals and removing barriers to participation.

 ### 1.2. Community Support Team Structure

@@ -168,7 +168,7 @@ This training provides comprehensive guidance for staff members serving as Commu

 **Problem Resolution:**
 - **Direct Resolution**: Directly resolving issues within scope of authority
- **Coordination**: Coordinating with other staff members for complex issues
+- **Coordination**: Coordinating with other Team members for complex issues
 - **Timeline Management**: Managing timelines and expectations for issue resolution
 - **Communication**: Keeping community members informed throughout resolution process

@@ -311,7 +311,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 #### 5.2.1. Sustained Support

 **Support Coordination:**
- **Team Coordination**: Coordinating with other staff members and specialists for comprehensive support
+- **Team Coordination**: Coordinating with other Team members and specialists for comprehensive support
 - **Resource Mobilization**: Mobilizing long-term support resources and services
 - **Progress Monitoring**: Monitoring progress and adjusting support as needs change
 - **Boundary Maintenance**: Maintaining appropriate professional boundaries during crisis support
@@ -2,13 +2,13 @@
 title: Conflict Resolution Training for Staff
 ---

-**ESSENTIAL TRAINING FOR ALL COMMUNITY STAFF MEMBERS**
+**ESSENTIAL TRAINING FOR ALL COMMUNITY TEAM MEMBERS**

 ## 1. INTRODUCTION AND FRAMEWORK

 ### 1.1. Purpose and Importance

-This training provides comprehensive guidance for staff members on preventing, managing, and resolving conflicts within our community. Effective conflict resolution is essential for maintaining a healthy community environment and ensuring that disputes don't escalate into harmful situations that drive away community members.
+This training provides comprehensive guidance for Team members on preventing, managing, and resolving conflicts within our community. Effective conflict resolution is essential for maintaining a healthy community environment and ensuring that disputes don't escalate into harmful situations that drive away community members.

 ### 1.2. Our Approach to Conflict Resolution

@@ -68,7 +68,7 @@ This training operates within our comprehensive policy framework:
 #### 2.1.3. Authority-Based Conflicts

 **Characteristics:**
- Disputes involving community leadership or staff members
+- Disputes involving community leadership or Team members
 - Challenges to moderation decisions or community policies
 - Conflicts arising from enforcement actions or consequences
 - Disagreements about community governance or decision-making
@@ -76,7 +76,7 @@ This training operates within our comprehensive policy framework:
 **Examples:**
 - Appeals of moderation actions or disciplinary decisions
 - Challenges to community policies or their implementation
- Disputes about staff member conduct or decision-making
+- Disputes about Team member conduct or decision-making
 - Conflicts about transparency or accountability in leadership

 #### 2.1.4. Values-Based Conflicts
@@ -217,7 +217,7 @@ This training operates within our comprehensive policy framework:
 - **Primary Parties**: Directly involved individuals
 - **Secondary Parties**: Community members affected by or involved in the conflict
 - **Community Impact**: Broader effects on community culture and participation
- **Staff Involvement**: Whether staff members are parties to the conflict
+- **Team Involvement**: Whether Team members are parties to the conflict

 **Context Considerations:**
 - **Historical Context**: Previous interactions between parties
@@ -232,7 +232,7 @@ This training operates within our comprehensive policy framework:
 2. **Document Situation**: Record key details while information is fresh
 3. **Separate if Needed**: Prevent further escalation through temporary separation
 4. **Assess Resources**: Determine what support and intervention resources are needed
-5. **Coordinate with Team**: Involve other staff members as appropriate
+5. **Coordinate with Team**: Involve other Team members as appropriate

 **Communication Approach:**
 - Contact all primary parties to understand their perspectives
@@ -550,7 +550,7 @@ This training operates within our comprehensive policy framework:
 #### 7.2.1. Quality Assurance

 **Regular Review Processes:**
- **Peer Review**: Regular review of conflict resolution decisions by other staff members
+- **Peer Review**: Regular review of conflict resolution decisions by other Team members
 - **Outcome Assessment**: Follow-up evaluation of resolution effectiveness and lasting impact
 - **Process Improvement**: Regular refinement of conflict resolution procedures based on experience
 - **Training Updates**: Incorporation of lessons learned into ongoing staff training
@@ -570,8 +570,8 @@ This training operates within our comprehensive policy framework:
 - Advanced mediation and restorative justice training for complex situations

 **Support Systems:**
- **Peer Consultation**: Regular opportunities to discuss challenging cases with other staff members
- **Supervision and Mentoring**: Support from experienced staff members and leadership
+- **Peer Consultation**: Regular opportunities to discuss challenging cases with other Team members
+- **Supervision and Mentoring**: Support from experienced Team members and Leadership
 - **Professional Resources**: Access to external training, resources, and professional development
 - **Wellness Support**: Resources and support for managing the emotional impact of conflict resolution work

@@ -584,7 +584,7 @@ This training operates within our comprehensive policy framework:
 **Managing Large-Scale Conflicts:**
 - **Stakeholder Mapping**: Identify all parties and their interests in complex conflicts
 - **Phased Resolution**: Break complex conflicts into manageable phases and components
- **Multiple Facilitators**: Assign different staff members to work with different parties or aspects
+- **Multiple Facilitators**: Assign different Team members to work with different parties or aspects
 - **Community Healing**: Plan for broader community healing and relationship repair

 **Example Scenario**: Community divided over policy changes affecting multiple groups
@@ -596,11 +596,11 @@ This training operates within our comprehensive policy framework:

 #### 8.1.2. Staff-Community Member Conflicts

-**When Staff Are Parties to Conflicts:**
- **Recusal Procedures**: Ensure conflicted staff members don't participate in resolution decisions
- **Independent Review**: Utilize staff members or leadership without conflicts of interest
- **External Mediation**: Consider bringing in external mediators for serious staff-community conflicts
- **Accountability Measures**: Apply same community standards to staff members involved in conflicts
+**When Team Members Are Parties to Conflicts:**
+- **Recusal Procedures**: Ensure conflicted Team members don't participate in resolution decisions
+- **Independent Review**: Utilize Team members or Leadership without conflicts of interest
+- **External Mediation**: Consider bringing in external mediators for serious Team-community conflicts
+- **Accountability Measures**: Apply same community standards to Team members involved in conflicts

 **Maintaining Community Trust:**
 - **Transparency**: Provide clear communication about how staff conflicts are handled
@@ -660,7 +660,7 @@ This training operates within our comprehensive policy framework:

 **Peer Support Networks:**
 - **Regular Check-ins**: Scheduled team meetings focused on emotional wellbeing and support
- **Buddy Systems**: Pairing staff members for mutual support and consultation
+- **Buddy Systems**: Pairing Team members for mutual support and consultation
 - **Debriefing Sessions**: Structured debriefing after difficult conflict resolution situations
 - **Shared Learning**: Regular sharing of successful strategies and lessons learned

@@ -716,7 +716,7 @@ This training operates within our comprehensive policy framework:

 ### 9.3. Scenario 3: Staff-Community Member Conflict

-**Situation**: A community member reports that a staff member was dismissive and rude to them during a moderation interaction. The staff member says the community member was being difficult and they were just doing their job. The community member feels their concerns weren't taken seriously.
+**Situation**: A community member reports that a Team member was dismissive and rude to them during a moderation interaction. The Team member says the community member was being difficult and they were just doing their job. The community member feels their concerns weren't taken seriously.

 **Your Response:**
 1. How do you handle a conflict where staff is involved?
@@ -726,7 +726,7 @@ This training operates within our comprehensive policy framework:
 5. How do you maintain community trust?
 6. What accountability measures apply?

-**Correct Answer**: Ensure conflicted staff member doesn't participate in resolution, use independent staff members for review, address power dynamics explicitly, apply same community standards to staff, provide transparent communication about process, take appropriate accountability measures, maintain community trust through fair process.
+**Correct Answer**: Ensure conflicted Team member doesn't participate in resolution, use independent Team members for review, address power dynamics explicitly, apply same community standards to Team members, provide transparent communication about process, take appropriate accountability measures, maintain community trust through fair process.

 ## 10. TRAINING REQUIREMENTS

@@ -8,7 +8,7 @@ title: Content Moderation Fundamentals Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides fundamental guidance for staff members on content moderation principles, practices, and decision-making. Content moderation is the process of reviewing, evaluating, and taking action on user-generated content to ensure it complies with community guidelines and maintains safe, welcoming environments.
+This training document provides fundamental guidance for Team members on content moderation principles, practices, and decision-making. Content moderation is the process of reviewing, evaluating, and taking action on user-generated content to ensure it complies with community guidelines and maintains safe, welcoming environments.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Criminal Activity Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing criminal activity within our community. Staff members must be prepared to identify potential criminal activity, respond appropriately, and ensure compliance with legal obligations while protecting community members and maintaining platform integrity.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing criminal activity within our community. Team members must be prepared to identify potential criminal activity, respond appropriately, and ensure compliance with legal obligations while protecting community members and maintaining platform integrity.

 ### 1.2. Integration with Existing Policies

@@ -293,7 +293,7 @@ Escalating to security coordinator. Reporting to appropriate authorities.
 1. **Immediate Escalation**: Notify security coordinator and senior staff immediately
 2. **Documentation**: Provide comprehensive documentation of concerns
 3. **Follow Procedures**: Follow established internal reporting procedures
-4. **Coordination**: Coordinate with other staff members as appropriate
+4. **Coordination**: Coordinate with other Team members as appropriate

 **External Reporting:**
 - **Law Enforcement**: Report to local law enforcement for violent crimes and threats
@@ -584,7 +584,7 @@ Escalating to security coordinator. Reporting to appropriate authorities.

 ### 9.2. Scenario 2: Financial Fraud Scheme

-**Situation**: Multiple community members report receiving messages from an account claiming to be a staff member, requesting gift cards or cryptocurrency payments to resolve account issues. The messages include urgent language and threats of account suspension.
+**Situation**: Multiple community members report receiving messages from an account claiming to be a Team member, requesting gift cards or cryptocurrency payments to resolve account issues. The messages include urgent language and threats of account suspension.

 **Your Response:**
 1. What type of criminal activity is this?
@@ -616,5 +616,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Criminal Activity Training document is part of our comprehensive staff development programme designed to ensure appropriate recognition and response to criminal activity while protecting community members and maintaining legal compliance. Criminal activity response is critical to community safety, and all staff members must complete this training before assuming moderation responsibilities. For questions about criminal activity procedures or to report training completion, please contact the Security Coordinator through designated staff channels.*
+*This Criminal Activity Training document is part of our comprehensive Team development programme designed to ensure appropriate recognition and response to criminal activity while protecting community members and maintaining legal compliance. Criminal activity response is critical to community safety, and all Team members must complete this training before assuming moderation responsibilities. For questions about criminal activity procedures or to report training completion, please contact the Security Coordinator through designated Team channels.*

@@ -2,13 +2,13 @@
 title: Crisis Response Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all staff members and must be completed before assuming moderation responsibilities.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all Team members and must be completed before assuming moderation responsibilities.

 ### 1.2. Integration with Existing Policies

@@ -35,7 +35,7 @@ This training operates within our comprehensive crisis management framework:

 ### 2.1. Understanding Crisis Indicators

-Staff members must be able to identify potential crisis situations. Learn to recognise these indicators:
+Team members must be able to identify potential crisis situations. Learn to recognise these indicators:

 #### 2.1.1. High-Risk Indicators (IMMEDIATE ACTION REQUIRED)

@@ -324,9 +324,9 @@ Taking care of your mental health is really important. Have you considered reach

 ### 8.2. Available Support Systems

-**For Staff Members:**
- Peer support through staff channels
- Debriefing sessions with senior staff
+**For Team Members:**
+- Peer support through Team channels
+- Debriefing sessions with senior Team members
 - Access to counselling resources
 - Flexibility to step back when needed

@@ -2,13 +2,13 @@
 title: Cross-Platform Coordination Training for Staff
 ---

-**ESSENTIAL TRAINING FOR MULTI-PLATFORM STAFF MEMBERS**
+**ESSENTIAL TRAINING FOR MULTI-PLATFORM TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose and Importance

-This training provides guidance for staff members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.
+This training provides guidance for Team members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.

 ### 1.2. Multi-Platform Community Structure

@@ -8,7 +8,7 @@ title: Data Analytics and Reporting Training for Staff

 ### 1.1. Purpose and Strategic Importance

-This training provides comprehensive guidance for staff members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalised community members.
+This training provides comprehensive guidance for Team members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalised community members.

 ### 1.2. Data and Analytics Coordinator Responsibilities

@@ -342,7 +342,7 @@ This training provides comprehensive guidance for staff members serving as Data
 **Workflow Optimization:**
 - **Process Automation**: Automation of routine data processing and analysis tasks
 - **Template Development**: Development of templates and frameworks for common analyses
- **Collaboration Tools**: Tools for collaborating on data analysis with other staff members
+- **Collaboration Tools**: Tools for collaborating on data analysis with other Team members
 - **Documentation Automation**: Automated documentation of data processing and analysis procedures

 ## 7. REPORTING AND COMMUNICATION
@@ -2,13 +2,13 @@
 title: Data Privacy and GDPR Compliance Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on data privacy principles, GDPR compliance, and proper handling of user data. All staff members who interact with user data must understand privacy laws, user rights, and our obligations to protect personal information.
+This training document provides essential guidance for all Team members on data privacy principles, GDPR compliance, and proper handling of user data. All Team members who interact with user data must understand privacy laws, user rights, and our obligations to protect personal information.

 ### 1.2. Integration with Existing Policies

@@ -498,7 +498,7 @@ Escalating immediately to security coordinator and senior staff.
 #### 6.1.2. Data Sharing in Moderation

 **When Data Can Be Shared:**
- With other staff members for moderation purposes
+- With other Team members for moderation purposes
 - With law enforcement when legally required
 - With affected parties when necessary for safety
 - With legal counsel for legal advice
@@ -833,7 +833,7 @@ Escalating immediately to security coordinator and senior staff.

 ### 11.2. Scenario 2: Data Breach Discovery

-**Situation**: You discover that a staff member accidentally sent an email containing user email addresses to the wrong distribution list. Fifty people who shouldn't have received the email now have access to user email addresses.
+**Situation**: You discover that a Team member accidentally sent an email containing user email addresses to the wrong distribution list. Fifty people who shouldn't have received the email now have access to user email addresses.

 **Your Response:**
 1. What are your immediate actions?
@@ -870,5 +870,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Data Privacy and GDPR Compliance Training document is part of our comprehensive staff development programme designed to ensure proper handling of user data and compliance with data protection regulations. Data privacy is critical to user trust and legal compliance, and all staff members must complete this training before handling user data. For questions about data privacy procedures or to report training completion, please contact the Privacy Officer through designated staff channels.*
+*This Data Privacy and GDPR Compliance Training document is part of our comprehensive Team development programme designed to ensure proper handling of user data and compliance with data protection regulations. Data privacy is critical to user trust and legal compliance, and all Team members must complete this training before handling user data. For questions about data privacy procedures or to report training completion, please contact the Privacy Officer through designated Team channels.*

@@ -8,7 +8,7 @@ title: De-escalation Techniques Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides comprehensive guidance for staff members on de-escalation techniques for managing highly emotional, tense, or potentially volatile situations in online communities. Effective de-escalation prevents situations from escalating into conflicts, protects community members, and maintains safe, welcoming environments.
+This training document provides comprehensive guidance for Team members on de-escalation techniques for managing highly emotional, tense, or potentially volatile situations in online communities. Effective de-escalation prevents situations from escalating into conflicts, protects community members, and maintains safe, welcoming environments.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Documentation and Transparency Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND IMPORTANCE

 ### 1.1. Purpose and Scope

-This training provides comprehensive guidance for all staff members on documentation practices and transparency requirements within our community. Proper documentation and transparency are essential for accountability, consistency, legal compliance, and community trust.
+This training provides comprehensive guidance for all Team members on documentation practices and transparency requirements within our community. Proper documentation and transparency are essential for accountability, consistency, legal compliance, and community trust.

 ### 1.2. Why Documentation and Transparency Matter

@@ -28,7 +28,7 @@ This training provides comprehensive guidance for all staff members on documenta
 - Provides evidence of good-faith efforts and proper procedures
 - Documents compliance with legal requirements and policies
 - Creates records needed for legal proceedings if necessary
- Protects both organisation and individual staff members
+- Protects both organisation and individual Team members

 ### 1.3. Integration with Existing Systems

@@ -55,7 +55,7 @@ This training operates within our comprehensive framework:
 - **Objective Language**: Use neutral, professional language without bias or emotion

 **Documentation Standards:**
- **Who**: All parties involved, including staff members taking action
+- **Who**: All parties involved, including Team members taking action
 - **What**: Specific actions taken, policies applied, and decisions made
 - **When**: Exact dates and times of incidents and responses
 - **Where**: Platforms, channels, or locations where incidents occurred
@@ -91,7 +91,7 @@ This training operates within our comprehensive framework:
 **Complex Incident Documentation:**
 - **Background Context**: Relevant history or patterns leading to incident
 - **Multiple Perspectives**: Documentation of different viewpoints when relevant
- **Consultation Notes**: Input from other staff members or leadership
+- **Consultation Notes**: Input from other Team members or Leadership
 - **Escalation Process**: Steps taken to involve senior staff or external authorities
 - **Resolution Outcomes**: Final resolution and effectiveness assessment

@@ -125,7 +125,7 @@ This training operates within our comprehensive framework:
 - **Real-time Logging**: Actions are logged immediately when taken
 - **Searchable Database**: Community can search and review moderation history
 - **Anonymous Protection**: Personal information is protected while maintaining transparency
- **Staff Identification**: Shows which staff member took each action
+- **Team Identification**: Shows which Team member took each action
 - **Appeal Tracking**: Documents appeal processes and outcomes

 #### 3.1.2. What Gets Logged in Hikari
@@ -179,7 +179,7 @@ This training operates within our comprehensive framework:
 **Date/Time**: [Exact timestamp]
 **Platform**: [Discord/Forum/Repository/etc.]
 **User(s) Involved**: [Anonymized identifiers]
-**Staff Member**: [Your name/identifier]
+**Team Member**: [Your name/identifier]
 **Policy Violated**: [Specific policy section]
 **Description**: [Factual description of incident]
 **Evidence**: [Screenshots/logs/witnesses]
@@ -327,7 +327,7 @@ This training operates within our comprehensive framework:

 **Quality Assurance Reviews:**
 - **Review Trigger**: What prompted the quality assurance review
- **Review Team**: Which staff members participated in the review
+- **Review Team**: Which Team members participated in the review
 - **Standards Assessment**: How action measured against community standards
 - **Consistency Check**: Comparison with similar situations and actions
 - **Recommendations**: Suggestions for improvement or policy clarification
@@ -341,7 +341,7 @@ This training operates within our comprehensive framework:

 **Clarity Principles:**
 - **Simple Language**: Use clear, straightforward language without unnecessary jargon
- **Active Voice**: Use active voice when possible ("Staff member issued warning" rather than "Warning was issued")
+- **Active Voice**: Use active voice when possible ("Team member issued warning" rather than "Warning was issued")
 - **Specific Details**: Include specific facts rather than general descriptions
 - **Logical Organisation**: Present information in logical order with clear connections

@@ -470,9 +470,9 @@ This training operates within our comprehensive framework:
 - **Improvement Identification**: Identify areas for improvement in your own documentation practices

 **Peer Review Participation:**
- **Colleague Review**: Regular review of documentation by other staff members
+- **Colleague Review**: Regular review of documentation by other Team members
 - **Feedback Integration**: Incorporate feedback from peer reviews into improved practices
- **Knowledge Sharing**: Share documentation best practices with other staff members
+- **Knowledge Sharing**: Share documentation best practices with other Team members
 - **Collaborative Improvement**: Work with team to improve overall documentation quality

 #### 8.1.2. Systematic Quality Improvement
@@ -2,13 +2,13 @@
 title: Harassment and Bullying Response Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing harassment and bullying within our community. Harassment and bullying create unsafe environments and drive away community members, particularly those from marginalised groups. All staff must be prepared to respond effectively to protect community members and maintain safe spaces.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing harassment and bullying within our community. Harassment and bullying create unsafe environments and drive away community members, particularly those from marginalised groups. All Team members must be prepared to respond effectively to protect community members and maintain safe spaces.

 ### 1.2. Integration with Existing Policies

@@ -200,7 +200,7 @@ This training operates within our comprehensive safety and protection framework:
 #### 3.2.2. Context Considerations

 **Power Dynamics:**
- Harassment from staff member to community member (severe)
+- Harassment from Team member to community member (severe)
 - Harassment from established member to new member (moderate-severe)
 - Harassment between peers (moderate)
 - Harassment from community member to staff (severe)
@@ -671,5 +671,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Harassment and Bullying Response Training document is part of our comprehensive staff development programme designed to ensure effective recognition and response to harassment while protecting victims and maintaining safe community environments. Harassment response is critical to community safety, and all staff members must complete this training before assuming moderation responsibilities. For questions about harassment response procedures or to report training completion, please contact the Harassment Response Coordinator through designated staff channels.*
+*This Harassment and Bullying Response Training document is part of our comprehensive Team development programme designed to ensure effective recognition and response to harassment while protecting victims and maintaining safe community environments. Harassment response is critical to community safety, and all Team members must complete this training before assuming moderation responsibilities. For questions about harassment response procedures or to report training completion, please contact the Harassment Response Coordinator through designated Team channels.*

@@ -8,7 +8,7 @@ title: Inclusive Moderation Training for Staff

 ### 1.1. Purpose and Importance

-This training provides essential guidance for staff members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalised community members and actively working to create welcoming spaces for all.
+This training provides essential guidance for Team members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalised community members and actively working to create welcoming spaces for all.

 ### 1.2. Our Community's Social Justice Stance

@@ -26,7 +26,7 @@ This training operates within our comprehensive policy framework:

 **(c)** **Community Leadership and Governance Policy**: Accountability mechanisms and leadership standards;

-**(d)** **Staff Handbook**: General expectations for all staff members.
+**(d)** **Staff Handbook**: General expectations for all Team members.

 ## 2. UNDERSTANDING INCLUSIVE MODERATION

@@ -8,7 +8,7 @@ title: Mentorship and Training Coordination for Staff

 ### 1.1. Purpose and Educational Mission

-This training provides comprehensive guidance for staff members serving as Training and Development Coordinators within our community ecosystem. These roles are crucial for building capacity, developing skills, and fostering growth among community members and staff, particularly with focus on supporting underrepresented groups in technology and community leadership.
+This training provides comprehensive guidance for Team members serving as Training and Development Coordinators within our community ecosystem. These roles are crucial for building capacity, developing skills, and fostering growth among community members and Team members, particularly with focus on supporting underrepresented groups in technology and community leadership.

 ### 1.2. Training and Development Coordinator Responsibilities

@@ -8,7 +8,7 @@ title: Social Media Management Training for Staff

 ### 1.1. Purpose and Importance

-This training provides comprehensive guidance for staff members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organisation.
+This training provides comprehensive guidance for Team members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organisation.

 ### 1.2. Multi-Platform Social Media Ecosystem

@@ -8,7 +8,7 @@ title: Technical Contributor Training for Staff

 ### 1.1. Purpose and Technical Context

-This training provides comprehensive guidance for staff members serving as Technical Contributors within our community ecosystem. Technical Contributors play a crucial role in maintaining, developing, and improving the technological infrastructure that supports our community platforms and services.
+This training provides comprehensive guidance for Team members serving as Technical Contributors within our community ecosystem. Technical Contributors play a crucial role in maintaining, developing, and improving the technological infrastructure that supports our community platforms and services.

 ### 1.2. Technical Contributor Responsibilities

@@ -8,7 +8,7 @@ title: Trauma-Informed Moderation Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for staff members on conducting moderation through a trauma-informed lens. Trauma is common, and many community members have experienced trauma that affects how they interact online. Trauma-informed moderation recognizes the impact of trauma, avoids re-traumatization, and creates safer, more supportive community environments.
+This training document provides essential guidance for Team members on conducting moderation through a trauma-informed lens. Trauma is common, and many community members have experienced trauma that affects how they interact online. Trauma-informed moderation recognizes the impact of trauma, avoids re-traumatization, and creates safer, more supportive community environments.

 ### 1.2. Integration with Existing Policies