feat: resolve various discrepancies and inaccuracies

2025-12-15 17:13:17 -08:00
parent 3c7ed39ea4
commit 98c5a93ef1
54 changed files with 208 additions and 253 deletions
@@ -128,7 +128,7 @@ Our Discord server allows for both quick and in-depth communication.

 ### 2.2. Code Repositories

-Our code repositories are all self-hosted. Git accounts are only granted to staff members.
+Our code repositories are all self-hosted. Git accounts are only granted to Team members (volunteers) and Staff (paid employees).

 - Link: https://git.nhcarrigan.com
 - Features:
@@ -199,7 +199,7 @@ LinkedIn serves as our primary professional networking platform.

 #### 4.1.1. Connecting on LinkedIn

-When sending a connection request, please include a brief message explaining your interest. We typically respond to LinkedIn messages within 2-3 business days.
+When sending a connection request, please include a brief message explaining your interest. We typically respond to LinkedIn messages within 7-10 business days.

 ### 4.2. Professional Inquiries

@@ -335,8 +335,8 @@ We offer several email addresses for specific types of inquiries. Please use the
 - Subject Line: Please use a clear, concise subject line that summarizes your inquiry.
 - Content: Provide all relevant details in your initial email to expedite the response process.
 - Attachments: If sending attachments, please mention them in the email body and ensure they are in common file formats.
- Response Time: We aim to respond to all emails within 2 business days. Complex inquiries may require additional time.
- Follow-ups: If you haven't received a response after 3 business days, feel free to send a polite follow-up.
+- Response Time: We aim to respond to all emails within 7-10 business days. Complex inquiries may require additional time.
+- Follow-ups: If you haven't received a response after 10 business days, feel free to send a polite follow-up.

 ### 5.14. Email Privacy and Security

@@ -413,7 +413,34 @@ By sending a direct message, you acknowledge that you have read and agreed to th

 **IMPORTANT: While we value direct communication, we strongly encourage the use of our public channels whenever possible to foster community engagement and shared learning. Direct messages are the lowest priority communication channel and may experience significant response delays.**

-## 7. LIMITATION OF LIABILITY AND DISCLAIMERS
+## 7. RESPONSE TIME GUIDELINES
+
+### 7.1. Standard Response Times
+
+All inquiries and communications are handled with a standard response time of **7-10 business days**. This applies to:
+
+- General inquiries and questions
+- Support requests
+- Policy clarification requests
+- Programme-related inquiries
+- Technical support requests
+- Security reports
+- Content reports and moderation appeals
+- All other communications
+
+### 7.2. Business Days Definition
+
+Business days are defined as Monday through Friday, excluding weekends and holidays. Response times are calculated from the time your message is received during business hours.
+
+### 7.3. Complex Inquiries
+
+Complex inquiries may require additional time beyond the standard 7-10 business days. In such cases, we will acknowledge your inquiry within the standard timeframe and provide an estimated completion date.
+
+### 7.4. Follow-Up Communications
+
+If you have not received a response after 10 business days, you may send a polite follow-up. Please avoid sending multiple follow-ups at shorter intervals, as this may delay response processing.
+
+## 8. LIMITATION OF LIABILITY AND DISCLAIMERS

 ### 7.1. Reference to Comprehensive Liability Framework

@@ -437,7 +464,7 @@ For general inquiries about this Policy or our communication channels:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for general inquiries
+**Response Time:** Within 7-10 business days for general inquiries

 ### 8.2. Policy Questions

@@ -8,7 +8,7 @@ title: Development Review Policy

 ### 1.1. Policy Overview

-This Development Review Policy ("Policy") establishes the terms, conditions, and procedures governing requests for code reviews, project planning consultations, and technical writing reviews from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Development Review Policy ("Policy") establishes the terms, conditions, and procedures governing requests for code reviews, project planning consultations, and technical writing reviews from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Service Availability and Eligibility

@@ -8,7 +8,7 @@ title: Donation and Support Policy

 ### 1.1. Policy Overview

-This Donation and Support Policy ("Policy") establishes the terms, conditions, and procedures governing voluntary financial contributions and other forms of support to NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Donation and Support Policy ("Policy") establishes the terms, conditions, and procedures governing voluntary financial contributions and other forms of support to NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Legal Framework Integration

@@ -212,7 +212,7 @@ For questions about donations or support options:

 **Email:** donors@nhcarrigan.com

-**Response Time:** Within 48 hours for donation-related inquiries
+**Response Time:** Within 7-10 business days for donation-related inquiries

 ### 9.2. General Contact

@@ -8,7 +8,7 @@ title: Professional Services and Commission Policy

 ### 1.1. Policy Overview

-This Professional Services and Commission Policy ("Policy") establishes the terms, conditions, and procedures governing professional services, consulting engagements, and commission-based work provided by NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Professional Services and Commission Policy ("Policy") establishes the terms, conditions, and procedures governing professional services, consulting engagements, and commission-based work provided by NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Legal Framework Integration

@@ -235,7 +235,7 @@ For inquiries about professional services or to submit commission requests:

 **Email:** contact@nhcarrigan.com

-**Response Time:** Within 48 hours for service inquiries
+**Response Time:** Within 7-10 business days for service inquiries

 ### 11.2. General Contact

@@ -241,7 +241,7 @@ For questions about the Programme or to submit cancellation notices:

 **Email:** contact@nhcarrigan.com

-**Response Time:** Within 48 hours for Programme-related inquiries
+**Response Time:** Within 7-10 business days for Programme-related inquiries

 ### 11.2. General Contact

@@ -2,7 +2,7 @@
 title: Mission Statement
 ---

-This Mission Statement ("Statement") articulates the core values and guiding principles of NHCarrigan ("The Company") in its efforts to build inclusive, ethical, and sustainable technology solutions and foster welcoming online communities. This Statement operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Policies, and all applicable legal protections by reference.
+This Mission Statement ("Statement") articulates the core values and guiding principles of NHCarrigan ("The Company") in its efforts to build inclusive, ethical, and sustainable technology solutions and foster welcoming online communities. This Statement operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ## 1. Core Values

@@ -8,7 +8,7 @@ title: Mock Interview Policy

 ### 1.1. Policy Overview

-This Mock Interview Policy ("Policy") establishes the terms, conditions, and procedures governing requests for mock interviews and interview preparation sessions from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Mock Interview Policy ("Policy") establishes the terms, conditions, and procedures governing requests for mock interviews and interview preparation sessions from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Service Availability and Eligibility

@@ -8,7 +8,7 @@ title: Portfolio Review Policy

 ### 1.1. Policy Overview

-This Portfolio Review Policy ("Policy") establishes the terms, conditions, and procedures governing requests for reviews of resumes, LinkedIn profiles, GitHub profiles, portfolios, and related professional materials from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Portfolio Review Policy ("Policy") establishes the terms, conditions, and procedures governing requests for reviews of resumes, LinkedIn profiles, GitHub profiles, portfolios, and related professional materials from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Service Availability and Eligibility

@@ -8,7 +8,7 @@ title: Letter of Recommendation and Character Reference Policy

 ### 1.1. Policy Overview

-This Letter of Recommendation and Character Reference Policy ("Policy") establishes the terms, conditions, and procedures governing requests for letters of recommendation and character references from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, and all applicable legal protections by reference.
+This Letter of Recommendation and Character Reference Policy ("Policy") establishes the terms, conditions, and procedures governing requests for letters of recommendation and character references from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

 ### 1.2. Service Availability and Eligibility

@@ -19,19 +19,7 @@ Our community is built upon the following core principles:

 ### 1.3. Legal Framework and Policy Integration

-This Code operates within and supplements our comprehensive legal and policy framework, including:
-
-**(a)** **Terms of Service**: Fundamental legal relationship and user obligations;
-
-**(b)** **Acceptable Use Policy**: Detailed prohibited activities and usage restrictions;
-
-**(c)** **Content and Moderation Policy**: Comprehensive content standards and moderation procedures;
-
-**(d)** **Privacy Policy**: Data protection and privacy rights;
-
-**(e)** **Limitation of Liability and Indemnification Policy**: Legal protections and risk allocation;
-
-**(f)** **All other applicable legal policies**: Export control, service level agreements, and specialised policies.
+This Code operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Acceptable Use Policy, Content and Moderation Policy, Limitation of Liability and Indemnification Policy, and all applicable legal protections by reference.

 **IMPORTANT**: Where this Code overlaps with our comprehensive legal policies, users are subject to both sets of requirements. For detailed enforcement procedures, content moderation standards, and legal protections, refer to the applicable specialised policies incorporated by reference.

@@ -248,11 +236,11 @@ Effective reports should include:

 #### 5.2.1. Initial Response Protocol
 Upon receiving a report, Community Leaders will:
- Acknowledge receipt within 24 hours when possible
+- Acknowledge receipt within 7-10 business days when possible
 - Conduct an initial assessment of the report's severity and scope
 - Take immediate protective measures if necessary to ensure community safety
 - Recuse any Community Leaders who have conflicts of interest in the matter
- Begin formal investigation procedures within 72 hours
+- Begin formal investigation procedures within 7-10 business days

 #### 5.2.2. Investigation Standards
 All investigations will adhere to the following standards:
@@ -35,7 +35,7 @@ We believe that community members are the ultimate experts on their own experien

 ### 1.4. Legal Framework Integration

-This Policy operates within our comprehensive legal and policy framework, including our Terms of Service, Privacy Policy, Community Code of Conduct, and Community Leadership and Governance Policy, all of which are incorporated herein by reference.
+This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Community Leadership and Governance Policy, and all applicable legal protections by reference.

 ## 2. Feedback Channels and Communication Systems

@@ -267,7 +267,7 @@ When immediate policy changes are necessary for community safety:
 #### 6.1.1. Individual Feedback Acknowledgment

 **Personal Response Commitments:**
- **Acknowledgment within 48 hours** for all individual feedback submissions and policy input
+- **Acknowledgment within 7-10 business days** for all individual feedback submissions and policy input
 - **Detailed responses within 14 days** addressing specific concerns, suggestions, and questions raised by community members
 - **Follow-up communication** ensuring community members feel heard and providing updates on how their input is being considered
 - **Personal consultation opportunities** for community members who need additional discussion or clarification about their feedback
@@ -8,7 +8,7 @@ title: Acceptable Use Policy

 ### 1.1. Policy Purpose

-This Acceptable Use Policy ("AUP") establishes comprehensive guidelines for the appropriate use of all services, applications, and platforms provided by NHCarrigan ("we," "us," "our," or "the Company"). This AUP supplements our Terms of Service and other applicable policies to provide detailed guidance on acceptable and prohibited usage patterns.
+This Acceptable Use Policy ("AUP") establishes comprehensive guidelines for the appropriate use of all services, applications, and platforms provided by NHCarrigan ("we," "us," "our," or "the Company"). This AUP operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference, and supplements these policies to provide detailed guidance on acceptable and prohibited usage patterns.

 ### 1.2. Scope of Application

@@ -28,19 +28,7 @@ This AUP applies to all users of our Services, including:

 ### 1.3. Integration with Other Policies

-This AUP operates in conjunction with our comprehensive policy framework:
-
-**(a)** Our Terms of Service, which establish the fundamental legal relationship;
-
-**(b)** Our Community Code of Conduct, which governs community interactions;
-
-**(c)** Our Privacy Policy, which governs data collection and processing;
-
-**(d)** Our Service Level Agreement and Warranty Disclaimer, which define service expectations and warranties;
-
-**(e)** Our Content and Moderation Policy, which establishes detailed content standards and moderation procedures;
-
-**(f)** Our Limitation of Liability and Indemnification Policy, which governs all liability and risk allocation matters;
+This AUP operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Service Level Agreement, Content and Moderation Policy, Limitation of Liability and Indemnification Policy, and all applicable legal protections by reference.

 **(g)** Our Export Control and Sanctions Compliance Policy, which governs international trade compliance;

@@ -524,7 +512,7 @@ Users may appeal enforcement actions through:

 **(b)** **Evidence Submission**: Opportunity to provide evidence and explanations;

-**(c)** **Independent Review**: Review by staff members not involved in the original decision;
+**(c)** **Independent Review**: Review by Team members not involved in the original decision;

 **(d)** **Corrective Actions**: Opportunity to take corrective actions to address violations;

@@ -670,7 +658,7 @@ For questions about this AUP:

 **Subject Line:** AUP Inquiry - [Brief Description]

-**Response Time:** Within 3 business days for policy clarification requests
+**Response Time:** Within 7-10 business days for policy clarification requests

 ### 11.2. Violation Reporting

@@ -680,7 +668,7 @@ To report policy violations:

 **Subject Line:** Policy Violation Report - [Service/Platform]

-**Response Time:** Within 24 hours for urgent safety issues, 48 hours for standard reports
+**Response Time:** Within 7-10 business days for all reports

 ### 11.3. Appeals and Disputes

@@ -700,7 +688,7 @@ For technical issues related to policy compliance:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for technical support requests
+**Response Time:** Within 7-10 business days for technical support requests

 ---

@@ -32,23 +32,7 @@ This Policy applies to all content and user interactions across:

 ### 1.3. Integration with Other Policies

-This Policy operates in conjunction with our comprehensive policy framework:
-
-**(a)** Our Terms of Service, which establish the fundamental legal relationship;
-
-**(b)** Our Community Code of Conduct, which establishes behavioural expectations;
-
-**(c)** Our Acceptable Use Policy, which defines prohibited activities and usage patterns;
-
-**(d)** Our Privacy Policy, which governs data collection and processing in moderation activities;
-
-**(e)** Our Limitation of Liability and Indemnification Policy, which governs all liability and risk allocation matters;
-
-**(f)** Our Service Level Agreement and Warranty Disclaimer, which define service expectations;
-
-**(g)** Our Export Control and Sanctions Compliance Policy, which governs international compliance;
-
-**(h)** Our API Terms and Conditions, which govern developer services;
+This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Acceptable Use Policy, Limitation of Liability and Indemnification Policy, Service Level Agreement, Export Control and Sanctions Compliance Policy, API Terms and Conditions, and all applicable legal protections by reference.

 **(i)** Our Appeals Policy, which provides procedures for challenging moderation decisions;

@@ -928,7 +912,7 @@ For questions about our content policies:

 **Subject Line:** Content Policy Inquiry - [Brief Description]

-**Response Time:** Within 3 business days for policy clarification requests
+**Response Time:** Within 7-10 business days for policy clarification requests

 ### 12.2. Content Reporting

@@ -940,7 +924,7 @@ To report problematic content:

 **Emergency Reports:** For urgent safety concerns, use subject line "URGENT - Content Report"

-**Response Time:** Within 24 hours for urgent reports, 48 hours for standard reports
+**Response Time:** Within 7-10 business days for all reports

 ### 12.3. Moderation Appeals

@@ -952,7 +936,7 @@ For appeals of moderation decisions:

 **Process:** Follow detailed appeals process outlined in our Community Appeals Policy

-**Response Time:** Within 5 business days for appeal reviews
+**Response Time:** Within 7-10 business days for appeal reviews

 ### 12.4. Community Support

@@ -962,7 +946,7 @@ For general community support and guidance:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for community support requests
+**Response Time:** Within 7-10 business days for community support requests

 **Live Chat:** Available during business hours for immediate assistance

@@ -28,7 +28,7 @@ This Crisis and Mental Health Management Policy ("Policy") establishes comprehen

 This Policy applies to:

-**(a)** All staff members, volunteers, and community moderators;
+**(a)** All Team members (volunteers), Staff (paid employees), and community moderators;

 **(b)** All platforms, services, and communication channels we operate;

@@ -42,13 +42,7 @@ This Policy applies to:

 ### 1.4. Integration with Other Policies

-This Policy operates in conjunction with:
-
-**(a)** Our Content and Moderation Policy, which governs harmful content including self-harm materials;
-
-**(b)** Our Privacy Policy, which governs confidentiality and information sharing;
-
-**(c)** Our Terms of Service, which establish fundamental service limitations;
+This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Content and Moderation Policy, and all applicable legal protections by reference.

 **(d)** Our Limitation of Liability Policy, which governs risk allocation;

@@ -818,7 +818,7 @@ For export control and sanctions compliance matters:

 **Subject Line:** Export Control Compliance - [Brief Description]

-**Response Time:** Within 24 hours for compliance inquiries
+**Response Time:** Within 7-10 business days for compliance inquiries

 **Emergency Contact:** Available for urgent compliance matters

@@ -830,7 +830,7 @@ For license applications and government relations:

 **Subject Line:** Export License Matter - [License Type]

-**Response Time:** Within 2 business days for licensing matters
+**Response Time:** Within 7-10 business days for licensing matters

 **Government Relations:** Dedicated team for government agency coordination

@@ -856,7 +856,7 @@ For export control and sanctions training:

 **Training Portal:** Access to online training modules and resources

-**Response Time:** Within 3 business days for training requests
+**Response Time:** Within 7-10 business days for training requests

 ---

@@ -326,7 +326,7 @@ For media inquiries regarding government actions:

 **Email:** press@nhcarrigan.com

-**Response Time:** Within 24 hours for urgent matters
+**Response Time:** Within 7-10 business days for all matters

 ### 8.4. User Support

@@ -336,7 +336,7 @@ For users concerned about government access to their data:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for privacy-related inquiries
+**Response Time:** Within 7-10 business days for privacy-related inquiries

 ## 9. FUTURE DEVELOPMENTS

@@ -12,19 +12,7 @@ This Limitation of Liability and Indemnification Policy ("Policy") establishes c

 ### 1.2. Integration with Other Legal Documents

-This Policy operates in conjunction with and supplements:
-
-**(a)** Our Terms of Service, which establish the fundamental user relationship;
-
-**(b)** Our Service Level Agreement, which defines service expectations and remedies;
-
-**(c)** Our Acceptable Use Policy, which defines prohibited activities;
-
-**(d)** Our Privacy Policy, which governs data collection and processing;
-
-**(e)** Our API Terms and Conditions, which govern developer services;
-
-**(f)** Any additional service-specific terms or agreements.
+This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Acceptable Use Policy, Service Level Agreement, API Terms and Conditions, and all applicable legal protections by reference.

 Where conflicts exist between documents, the most restrictive liability limitation shall apply to ensure maximum protection for the Company.

@@ -698,7 +686,7 @@ For questions about liability limitations and legal matters:

 **Subject Line:** Liability and Legal Inquiry - [Brief Description]

-**Response Time:** Within 5 business days for legal inquiries
+**Response Time:** Within 7-10 business days for legal inquiries

 **Legal Counsel:** All complex legal matters are reviewed by qualified legal counsel

@@ -712,7 +700,7 @@ For claims potentially subject to liability limitations:

 **Notice Requirement:** Formal notice required for all claims seeking damages

-**Response Time:** Within 10 business days for claim acknowledgement
+**Response Time:** Within 7-10 business days for claim acknowledgement

 ### 10.3. Insurance and Risk Management

@@ -724,7 +712,7 @@ For insurance and risk management coordination:

 **Coverage Questions:** Questions about insurance coverage and risk transfer

-**Response Time:** Within 7 business days for insurance-related inquiries
+**Response Time:** Within 7-10 business days for insurance-related inquiries

 ### 10.4. Emergency Legal Matters

@@ -736,7 +724,7 @@ For urgent legal matters requiring immediate attention:

 **Phone:** Emergency contact information available to qualified legal representatives

-**Response Time:** Within 24 hours for emergency legal matters
+**Response Time:** Within 7-10 business days for all legal matters

 ---

@@ -202,13 +202,7 @@ To exercise any of these rights:

 ### 5.3. Response Timeframes

-We endeavour to respond to all privacy requests within:
-
-**(a)** **Simple requests:** Five (5) business days;
-
-**(b)** **Complex requests:** Thirty (30) days, with notification if additional time is required;
-
-**(c)** **Urgent security matters:** Within twenty-four (24) hours where possible.
+We endeavour to respond to all privacy requests within 7-10 business days. For complex requests that require additional time, we will notify you and respond within thirty (30) days as required by applicable data protection laws (including GDPR).

 ### 5.4. Limitations on Rights

@@ -466,7 +466,7 @@ For all security-related matters, including vulnerability reports, questions abo

 **Email:** security@nhcarrigan.com

-**Response Time:** We aim to respond to all security inquiries within 24 hours during business days
+**Response Time:** We aim to respond to all security inquiries within 7-10 business days

 **Emergency Contact:** For critical security issues requiring immediate attention, mark your email with [URGENT] in the subject line

@@ -484,11 +484,11 @@ If you are unable to use our primary email contact:

 We commit to maintaining the following response standards:

-**(a)** **Initial Acknowledgement:** All security reports acknowledged within 24-72 hours;
+**(a)** **Initial Acknowledgement:** All security reports acknowledged within 7-10 business days;

 **(b)** **Status Updates:** Regular progress updates provided at least weekly for active investigations;

-**(c)** **Technical Clarification:** Response to technical questions within 2-3 business days;
+**(c)** **Technical Clarification:** Response to technical questions within 7-10 business days;

 **(d)** **Escalation Path:** Clear escalation procedures for urgent matters or communication issues.

@@ -12,15 +12,7 @@ This Service Level Agreement and Warranty Disclaimer ("SLA") establishes the ter

 ### 1.2. Integration with Other Policies

-This SLA supplements and operates in conjunction with:
-
-**(a)** Our Terms of Service, which govern the general terms of service usage;
-
-**(b)** Our Privacy Policy, which governs data collection and processing;
-
-**(c)** Our Acceptable Use Policy, which defines permissible usage patterns;
-
-**(d)** All other applicable policies and agreements.
+This SLA operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Acceptable Use Policy, and all applicable legal protections by reference.

 ### 1.3. Scope of Services Covered

@@ -250,7 +242,7 @@ To request Service Level remedies:

 **(c)** **Verification**: Allow reasonable time for our team to verify the claim against monitoring data;

-**(d)** **Resolution**: We will respond within 10 business days with our determination and any applicable remedies.
+**(d)** **Resolution**: We will respond within 7-10 business days with our determination and any applicable remedies.

 ## 7. FORCE MAJEURE AND EXTERNAL FACTORS

@@ -460,7 +452,7 @@ For questions about this SLA or service level issues:

 **Subject Line:** SLA Inquiry - [Brief Description]

-**Response Time:** Within 2 business days for SLA-related inquiries
+**Response Time:** Within 7-10 business days for SLA-related inquiries

 ### 14.2. Service Level Remedy Requests

@@ -470,7 +462,7 @@ For Service Level remedy requests:

 **Subject Line:** SLA Remedy Request - [Service Name]

-**Response Time:** Within 10 business days for remedy determinations
+**Response Time:** Within 7-10 business days for remedy determinations

 ### 14.3. Technical Support

@@ -480,7 +472,7 @@ For general technical support:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for technical support requests
+**Response Time:** Within 7-10 business days for technical support requests

 ### 14.4. Legal and Compliance Matters

@@ -490,7 +482,7 @@ For legal matters related to this SLA:

 **Subject Line:** Legal Matter - SLA

-**Response Time:** Within 5 business days for legal inquiries
+**Response Time:** Within 7-10 business days for legal inquiries

 ---

@@ -432,7 +432,7 @@ For questions about subprocessor data processing:

 **Subject Line:** Subprocessor Data Processing Inquiry

-**Response Time:** Within 5 business days for standard inquiries
+**Response Time:** Within 7-10 business days for standard inquiries

 ### 8.2. Rights Requests

@@ -462,7 +462,7 @@ For technical issues related to third-party platform integrations:

 **Discord Community:** https://chat.nhcarrigan.com

-**Response Time:** Within 48 hours for technical support requests
+**Response Time:** Within 7-10 business days for technical support requests

 ## 9. COMPLIANCE AND REGULATORY INFORMATION

@@ -392,7 +392,7 @@ All legal notices and formal communications should be sent to:

 ### 16.3. Business Hours

-We endeavour to respond to all inquiries within forty-eight (48) hours during normal business hours (Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time).
+We endeavour to respond to all inquiries within 7-10 business days during normal business hours (Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time).

 ---

@@ -8,7 +8,7 @@ title: 00. Frequently Asked Questions

 ### 1.1. Policy Overview

-This Frequently Asked Questions Documentation (hereinafter referred to as "the FAQ") provides answers to common questions regarding our Mentorship Programme. This FAQ operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Frequently Asked Questions Documentation (hereinafter referred to as "the FAQ") provides answers to common questions regarding our Mentorship Programme. This FAQ operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Purpose and Scope

@@ -68,8 +68,8 @@ This FAQ addresses common questions and concerns regarding programme participati
 **Response Time Guidelines:**
 - Most programme activities can be completed independently using provided documentation
 - If you have questions, feel free to ask in the #mentee-chat channel
- If you have not received a response within three (3) business days, you may send a gentle reminder
- Repeated communications at intervals of less than three (3) days may result in disciplinary action
+- If you have not received a response within 10 business days, you may send a gentle reminder
+- Repeated communications at intervals of less than 10 business days may result in disciplinary action
 - We appreciate your patience and understanding regarding response timelines

 ## 4. PROGRAMME WITHDRAWAL AND DISCONTINUATION
@@ -8,7 +8,7 @@ title: 01. Onboarding

 ### 1.1. Policy Overview

-This Onboarding Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for participants accepted into our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Onboarding Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for participants accepted into our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 02. Goal Setting

 ### 1.1. Policy Overview

-This Goal-Setting Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for goal-setting activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Goal-Setting Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for goal-setting activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 03. Project Planning

 ### 1.1. Policy Overview

-This Project Planning Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for flagship project planning within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Project Planning Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for flagship project planning within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 04. User Stories

 ### 1.1. Policy Overview

-This User Stories Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for user story development within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This User Stories Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for user story development within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 05. Technical Breakdown

 ### 1.1. Policy Overview

-This Technical Breakdown Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for technical breakdown activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Technical Breakdown Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for technical breakdown activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 06. Priority and Effort

 ### 1.1. Policy Overview

-This Priority and Effort Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for priority and effort assignment within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Priority and Effort Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for priority and effort assignment within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 07. Writing Code

 ### 1.1. Policy Overview

-This Writing Code Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for code development activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, Contributor Covenant, and all applicable legal protections by reference.
+This Writing Code Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for code development activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, Contributor Covenant, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 08. Final Polish

 ### 1.1. Policy Overview

-This Final Polish Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for final project polish, documentation, and deployment within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Final Polish Documentation (hereinafter referred to as "the Documentation") establishes mandatory procedures and requirements for final project polish, documentation, and deployment within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 09. Career Prep

 ### 1.1. Policy Overview

-This Career Preparation Documentation (hereinafter referred to as "the Documentation") establishes procedures and requirements for career preparation activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Career Preparation Documentation (hereinafter referred to as "the Documentation") establishes procedures and requirements for career preparation activities within our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -8,7 +8,7 @@ title: 10. Graduation

 ### 1.1. Policy Overview

-This Graduation Documentation (hereinafter referred to as "the Documentation") establishes graduation criteria, procedures, and alumni programme information for our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.
+This Graduation Documentation (hereinafter referred to as "the Documentation") establishes graduation criteria, procedures, and alumni programme information for our Mentorship Programme. This Documentation operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, Mentorship Programme Terms and Conditions, and all applicable legal protections by reference.

 ### 1.2. Scope and Applicability

@@ -4,7 +4,7 @@ title: Staff Handbook

 ## Introduction and Framework

-Welcome to our organisation. This Staff Handbook serves as a comprehensive guide to our policies, procedures, and expectations for all volunteer staff members. This handbook operates within our comprehensive legal and policy framework, which includes:
+Welcome to our organisation. This Staff Handbook serves as a comprehensive guide to our policies, procedures, and expectations for all Team members (volunteers). This handbook operates within our comprehensive legal and policy framework, which includes:

 **(a)** **Community Code of Conduct**: Fundamental behavioural standards and community values;

@@ -18,11 +18,11 @@ Welcome to our organisation. This Staff Handbook serves as a comprehensive guide

 **(f)** **Content and Moderation Policy**: Comprehensive moderation standards and enforcement procedures.

-**IMPORTANT: This handbook supplements but does not replace our comprehensive policy framework. All staff members are required to familiarise themselves with and adhere to all applicable policies, which are incorporated herein by reference.**
+**IMPORTANT: This handbook supplements but does not replace our comprehensive policy framework. All Team members are required to familiarise themselves with and adhere to all applicable policies, which are incorporated herein by reference.**

 ### Our Mission and Values

-We rely on every staff member, regardless of position, to help foster a safe, welcoming, and inclusive environment that serves our community's diverse needs. Your dedication, skills, and adherence to our standards are crucial in achieving our organisational mission of creating exceptional online communities.
+We rely on every Team member, regardless of position, to help foster a safe, welcoming, and inclusive environment that serves our community's diverse needs. Your dedication, skills, and adherence to our standards are crucial in achieving our organisational mission of creating exceptional online communities.

 By familiarising yourself with this handbook and our broader policy framework, you play a vital role in maintaining the integrity, inclusivity, and effectiveness of our organisation.

@@ -30,7 +30,7 @@ By familiarising yourself with this handbook and our broader policy framework, y

 ### 1.1. Flexible Engagement

-We recognise and deeply appreciate that our staff members are volunteers dedicating their time and effort to support our community. As such, we do not impose rigid activity quotas or specific engagement levels.
+We recognise and deeply appreciate that our Team members are volunteers dedicating their time and effort to support our community. As such, we do not impose rigid activity quotas or specific engagement levels.

 ### 1.2. Communication of Extended Absences

@@ -51,13 +51,13 @@ In cases of prolonged inactivity:

 **Mandatory Training Compliance:**

-All staff members must comply with mandatory training requirements:
+All Team members must comply with mandatory training requirements:

 **(a)** **Initial Training:** Complete all required training and submit confirmation form during onboarding before beginning staff duties

 **(b)** **Annual Training:** Complete annual training review at the start of each calendar year and submit confirmation form by the specified deadline

-**(c)** **Dismissal for Non-Compliance:** Failure to complete annual training review and submit the required confirmation form by the deadline will result in immediate dismissal from staff positions. This policy ensures all staff maintain current knowledge of policies and procedures essential for community safety and effective service.
+**(c)** **Dismissal for Non-Compliance:** Failure to complete annual training review and submit the required confirmation form by the deadline will result in immediate dismissal from Team positions. This policy ensures all Team members maintain current knowledge of policies and procedures essential for community safety and effective service.

 ### 1.5. Returning to the Team

@@ -96,25 +96,25 @@ Our community leadership operates through a structured hierarchy, outlined in [a

 #### 2.2.1. Servant Leadership Principle

-As a staff member, you occupy a position of trust within our community operating under the **servant leadership principle**. This foundational principle guides all staff roles and responsibilities.
+As a Team member, you occupy a position of trust within our community operating under the **servant leadership principle**. This foundational principle guides all Team roles and responsibilities.

 **What is Servant Leadership?**

 Servant leadership is a philosophy and set of practices that enriches the lives of individuals, builds better organizations, and ultimately creates a more just and caring world. In our community context:

-**(a)** **Service-Oriented Leadership**: Staff members serve the community rather than wielding authority for personal benefit. Your role exists to support and empower community members, not to exercise power over them.
+**(a)** **Service-Oriented Leadership**: Team members serve the community rather than wielding authority for personal benefit. Your role exists to support and empower community members, not to exercise power over them.

 **(b)** **Community-Centered Focus**: All decisions and actions prioritize the well-being and growth of the community and its members. Personal interests or preferences are secondary to community needs.

-**(c)** **Empowerment and Support**: Staff members work to enable community members to succeed, grow, and participate meaningfully. Rather than controlling or directing, staff facilitate and support.
+**(c)** **Empowerment and Support**: Team members work to enable community members to succeed, grow, and participate meaningfully. Rather than controlling or directing, Team members facilitate and support.

-**(d)** **Humility and Accountability**: Staff members recognize that leadership is a responsibility, not a privilege. You are accountable to the community you serve through established accountability mechanisms.
+**(d)** **Humility and Accountability**: Team members recognize that leadership is a responsibility, not a privilege. You are accountable to the community you serve through established accountability mechanisms.

 **(e)** **Inclusive Participation**: Servant leadership means ensuring all voices are heard, especially those of marginalised community members. Staff actively work to remove barriers to participation.

-**Key Principles for Staff Members:**
+**Key Principles for Team Members:**

- Being a staff member does not elevate you above other community members
+- Being a Team member does not elevate you above other community members
 - Your role is one of service and support, not authority or superiority
 - You serve the community rather than wielding authority for personal benefit
 - You are accountable to the community you serve through established accountability mechanisms
@@ -125,7 +125,7 @@ Servant leadership is a philosophy and set of practices that enriches the lives

 #### 2.3.1. Leading by Example

-As staff members, you are expected to exemplify the ideal community member:
+As Team members, you are expected to exemplify the ideal community member:

 - Be active and engaged within the community within your capacity and role
 - Strictly adhere to all community rules and guidelines
@@ -134,12 +134,12 @@ As staff members, you are expected to exemplify the ideal community member:

 #### 2.3.2. Balancing Roles and Responsibilities

-Remember that you are both a staff member and a community member:
+Remember that you are both a Team member and a community member:

- Not every interaction requires official staff intervention
+- Not every interaction requires official Team intervention
 - Engage in regular social interactions with fellow community members
- Maintain a balance between your staff duties and personal enjoyment within the community
- Recognise when situations require your staff expertise versus when you can participate as a regular member
+- Maintain a balance between your Team duties and personal enjoyment within the community
+- Recognise when situations require your Team expertise versus when you can participate as a regular member

 #### 2.3.3. Platform Familiarity and Cross-Platform Coordination

@@ -147,7 +147,7 @@ Our community spans multiple platforms with coordinated governance:

 - You are entrusted with maintaining community standards across platforms, following consistent policies
 - Focus on supporting platforms you're comfortable with whilst maintaining policy consistency
- Seek assistance or guidance from fellow staff members and leadership when dealing with unfamiliar situations
+- Seek assistance or guidance from fellow Team members and Leadership when dealing with unfamiliar situations
 - Coordinate with other platform teams to ensure cohesive community experience

 ### 2.4. Staff Standards and Accountability
@@ -160,7 +160,7 @@ Maintain exemplary conduct aligned with our community values:

 - Demonstrate respect, inclusivity, safety, and collaborative problem-solving in all interactions
 - Remain calm and objective, especially in challenging situations involving community safety
- Model the behaviour expected of all community members whilst serving in your staff capacity
+- Model the behaviour expected of all community members whilst serving in your Team capacity
 - Use appropriate, inclusive language and maintain trauma-informed practices

 #### 2.4.2. Fairness, Consistency, and Evidence-Based Decision-Making
@@ -170,7 +170,7 @@ Apply policies and take actions consistently following established frameworks:
 - Treat all community members equally with dignity and respect regardless of background or circumstances
 - Make decisions based on community policies and evidence-based practices, not personal preferences
 - Follow progressive disciplinary frameworks and restorative justice principles when appropriate
- Consider cultural sensitivity and accessibility needs in all staff decisions and actions
+- Consider cultural sensitivity and accessibility needs in all Team decisions and actions

 #### 2.4.3. Transparency and Community Accountability

@@ -185,7 +185,7 @@ Maintain transparency and accountability to the community:

 #### 2.5.1. Team Communication

-Maintain open lines of communication with your fellow staff members:
+Maintain open lines of communication with your fellow Team members:

 - Use designated channels (e.g., `#staff-chat`) to discuss community issues and seek guidance
 - Share experiences and seek advice when facing challenging situations
@@ -203,11 +203,11 @@ Stay informed and improve your skills:

 **Universal Escalation Principles:**

-All staff members must know when and how to escalate issues appropriately. Escalation ensures that complex, sensitive, or high-impact matters receive the appropriate level of attention and expertise.
+All Team members must know when and how to escalate issues appropriately. Escalation ensures that complex, sensitive, or high-impact matters receive the appropriate level of attention and expertise.

 **When to Escalate:**

-**(a)** **Complexity Beyond Your Expertise**: Situations that exceed your knowledge, training, or authority level require escalation to staff members with appropriate expertise.
+**(a)** **Complexity Beyond Your Expertise**: Situations that exceed your knowledge, training, or authority level require escalation to Team members with appropriate expertise.

 **(b)** **Safety Concerns**: Any situation involving immediate or potential safety risks to community members requires immediate escalation to senior staff and appropriate coordinators (Crisis Response Coordinator, Child Safety Coordinator, etc.).

@@ -217,7 +217,7 @@ All staff members must know when and how to escalate issues appropriately. Escal

 **(e)** **Legal or Compliance Concerns**: Any situation with potential legal implications or compliance requirements should be escalated to Legal and Policy Advisor or senior leadership.

-**(f)** **Staff-Related Issues**: Conflicts or concerns involving other staff members should be escalated through appropriate channels to maintain professional boundaries.
+**(f)** **Team-Related Issues**: Conflicts or concerns involving other Team members should be escalated through appropriate channels to maintain professional boundaries.

 **(g)** **Repeated or Persistent Issues**: Patterns of problematic behavior or recurring issues that haven't been resolved through standard interventions require escalation.

@@ -261,7 +261,7 @@ For detailed escalation procedures specific to different situations, refer to th

 **Reference to Comprehensive Frameworks**: Detailed procedures, documentation requirements, and transparency systems are set forth in our Content and Moderation Policy and Community Leadership and Governance Policy, which are incorporated herein by reference.

-**Comprehensive Training Available**: For complete documentation procedures, requirements, and best practices, all staff members must complete the [Documentation and Transparency Training](/staff/training/documentation-transparency). This section provides a brief overview; refer to the training document for detailed guidance.
+**Comprehensive Training Available**: For complete documentation procedures, requirements, and best practices, all Team members must complete the [Documentation and Transparency Training](/staff/training/documentation-transparency). This section provides a brief overview; refer to the training document for detailed guidance.

 #### 2.6.1. Action Documentation Requirements
 - All significant staff actions must be documented appropriately for transparency and consistency
@@ -275,7 +275,7 @@ For detailed escalation procedures specific to different situations, refer to th
 - Training provided on relevant documentation systems and transparency requirements
 - Ongoing support available for technical and procedural questions related to your specific role

-## 3. Working With Fellow Staff Members
+## 3. Working With Fellow Team Members

 ### 3.1. Communication Channels

@@ -294,7 +294,7 @@ For detailed escalation procedures specific to different situations, refer to th

 ### 3.2. Collaborative Problem-Solving

- Approach fellow staff members for help and insights when needed
+- Approach fellow Team members for help and insights when needed
 - Be open to offering assistance when others request it within your expertise
 - Engage in constructive discussions to find optimal solutions
 - Collaborate effectively across different roles and specialties
@@ -302,7 +302,7 @@ For detailed escalation procedures specific to different situations, refer to th
 ### 3.3. Team Unity and Public Image

 - Maintain a united front in public spaces
- Avoid disagreeing with or criticizing fellow staff members in public forums
+- Avoid disagreeing with or criticizing fellow Team members in public forums
 - If you have concerns about a staff action or a colleague's behaviour:
  - Address the issue privately in staff channels or through direct messages
  - Seek resolution through open and respectful dialogue
@@ -327,7 +327,7 @@ For detailed escalation procedures specific to different situations, refer to th
 ### 3.5. Supporting Each Other

 - Recognise that staff work can be challenging and sometimes emotionally demanding
- Offer emotional support and encouragement to fellow staff members
+- Offer emotional support and encouragement to fellow Team members
 - Share experiences and coping strategies for dealing with difficult situations
 - Promote a supportive team environment that prioritises member wellness

@@ -357,7 +357,7 @@ For detailed escalation procedures specific to different situations, refer to th

 ### 3.10. Continuous Improvement

- Be open to feedback from fellow staff members and leadership
+- Be open to feedback from fellow Team members and Leadership
 - Suggest improvements to processes, procedures, or team communication
 - Participate in team training, development activities, and skill-building opportunities

@@ -386,7 +386,7 @@ As a member of our team, you play a crucial role in ensuring a positive and smoo
 ### 4.4. Collaborative Problem-Solving

 - Utilize the staff chat in Discord for discussing complex user questions.
- Engage with fellow staff members to collaboratively find solutions.
+- Engage with fellow Team members to collaboratively find solutions.
 - Share knowledge and insights to improve the team's overall support capabilities.

 ### 4.5. Follow-up
@@ -460,7 +460,7 @@ As a member of our team, you play a crucial role in ensuring a positive and smoo
 ### 6.1. Eligibility for Cross-Platform Roles

 - Once you have been selected for a staff position on any of our platforms, you become eligible to request staff access on additional platforms.
- This opportunity is open to all current staff members in good standing.
+- This opportunity is open to all current Team members in good standing.

 ### 6.2. Requesting Additional Platform Access

@@ -519,7 +519,7 @@ As a member of our team, you play a crucial role in ensuring a positive and smoo

 ### 7.1. Comprehensive Policy Integration

-All staff members must comply with our complete legal and policy framework:
+All Team members must comply with our complete legal and policy framework:

 **(a)** **Terms of Service**: Fundamental legal obligations and user agreements;

@@ -551,13 +551,13 @@ All staff members must comply with our complete legal and policy framework:

 ### 8.1. Mandatory Training Requirements

-**IMPORTANT: All staff members are required to complete comprehensive training review and submit confirmation forms. Failure to complete annual training requirements will result in dismissal from staff positions.**
+**IMPORTANT: All Team members are required to complete comprehensive training review and submit confirmation forms. Failure to complete annual training requirements will result in dismissal from Team positions.**

-This section establishes the mandatory training requirements for all staff members. All training documents reference these requirements; this handbook section is the authoritative source.
+This section establishes the mandatory training requirements for all Team members. All training documents reference these requirements; this handbook section is the authoritative source.

 #### 8.1.1. Initial Onboarding Training

-Upon joining the staff team, all new staff members must complete comprehensive initial onboarding training before beginning independent staff duties.
+Upon joining the Team, all new Team members must complete comprehensive initial onboarding training before beginning independent Team duties.

 **(a)** **Review All Required Documents:**

@@ -617,15 +617,15 @@ Upon joining the staff team, all new staff members must complete comprehensive i
 - Complete and submit the training confirmation form at [forms.nhcarrigan.com](https://forms.nhcarrigan.com)
 - Confirmation must be submitted before beginning independent staff duties
 - Training completion is documented in staff records
- Staff members may not begin independent staff duties until training confirmation is submitted
+- Team members may not begin independent Team duties until training confirmation is submitted

 #### 8.1.2. Annual Training Requirements

-All staff members must complete annual training review at the start of each calendar year.
+All Team members must complete annual training review at the start of each calendar year.

 **(a)** **Annual Review Timeline:**
 - Annual training review occurs at the start of each calendar year
- All staff members must review all training documents, handbook, and legal policies
+- All Team members must review all training documents, handbook, and legal policies
 - Review must be completed within the timeframe specified by leadership
 - Leadership will communicate specific deadlines each year

@@ -687,7 +687,7 @@ Required training covers all major policy and operational areas:

 This Staff Handbook represents our commitment to maintaining exceptional standards of volunteer leadership that serve our community's mission of fostering safe, welcoming, and inclusive environments. By joining our staff team, you become part of a comprehensive framework designed to support both your personal development and our collective success in community building.

-Your service as a volunteer staff member contributes to creating spaces where all community members can thrive, participate meaningfully, and experience genuine belonging. We are grateful for your dedication to this important work.
+Your service as a Team member contributes to creating spaces where all community members can thrive, participate meaningfully, and experience genuine belonging. We are grateful for your dedication to this important work.

 ---

@@ -8,7 +8,7 @@ title: Accessibility Coordination Training for Staff

 ### 1.1. Purpose and Mission

-This training provides comprehensive guidance for staff members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organisational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.
+This training provides comprehensive guidance for Team members serving as Accessibility Coordinators within our community ecosystem. Accessibility coordination is fundamental to our organisational commitment to creating inclusive spaces that welcome and empower individuals with disabilities and diverse accessibility needs.

 ### 1.2. Role Definition and Importance

@@ -8,7 +8,7 @@ title: Bias Recognition and Mitigation Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for staff members on recognising, understanding, and mitigating personal biases in moderation decisions. Everyone has biases—conscious and unconscious—that can affect how we interpret situations and make decisions. This training helps staff members develop self-awareness and implement practices to ensure fair, consistent moderation that serves all community members equitably.
+This training document provides essential guidance for Team members on recognising, understanding, and mitigating personal biases in moderation decisions. Everyone has biases—conscious and unconscious—that can affect how we interpret situations and make decisions. This training helps Team members develop self-awareness and implement practices to ensure fair, consistent moderation that serves all community members equitably.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Child Safety Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing child safety concerns within our community. Child safety is our highest priority, and all staff members must be prepared to respond appropriately to any situation involving minors or potential child safety risks.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing child safety concerns within our community. Child safety is our highest priority, and all Team members must be prepared to respond appropriately to any situation involving minors or potential child safety risks.

 ### 1.2. Integration with Existing Policies

@@ -206,7 +206,7 @@ Escalating immediately to child safety coordinator and senior staff.
 1. **Immediate Escalation**: Notify child safety coordinator and senior staff immediately
 2. **Documentation**: Provide comprehensive documentation of concerns
 3. **Follow Procedures**: Follow established internal reporting procedures
-4. **Coordination**: Coordinate with other staff members as appropriate
+4. **Coordination**: Coordinate with other Team members as appropriate

 **External Reporting:**
 - **Child Protection Services**: Report to appropriate child protection agency
@@ -530,5 +530,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Child Safety Training document is part of our comprehensive staff development programme designed to ensure the highest level of protection for minors in our community. Child safety is our highest priority, and all staff members must complete this training before assuming moderation responsibilities. For questions about child safety procedures or to report training completion, please contact the Child Safety Coordinator through designated staff channels.*
+*This Child Safety Training document is part of our comprehensive Team development programme designed to ensure the highest level of protection for minors in our community. Child safety is our highest priority, and all Team members must complete this training before assuming moderation responsibilities. For questions about child safety procedures or to report training completion, please contact the Child Safety Coordinator through designated Team channels.*

@@ -8,7 +8,7 @@ title: Community Growth Specialist Training for Staff

 ### 1.1. Purpose and Strategic Mission

-This training provides comprehensive guidance for staff members serving as Community Growth Specialists within our community ecosystem. Community growth is not just about increasing numbers—it's about strategically building a diverse, inclusive, and sustainable community that advances our social justice mission while maintaining the quality and values that make our community special.
+This training provides comprehensive guidance for Team members serving as Community Growth Specialists within our community ecosystem. Community growth is not just about increasing numbers—it's about strategically building a diverse, inclusive, and sustainable community that advances our social justice mission while maintaining the quality and values that make our community special.

 ### 1.2. Community Growth Specialist Responsibilities

@@ -8,7 +8,7 @@ title: Community Support Specialist Training for Staff

 ### 1.1. Purpose and Mission

-This training provides comprehensive guidance for staff members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalised individuals and removing barriers to participation.
+This training provides comprehensive guidance for Team members serving as Community Support Specialists within our community ecosystem. Community support is foundational to creating welcoming, inclusive environments where all community members can thrive, with particular attention to supporting marginalised individuals and removing barriers to participation.

 ### 1.2. Community Support Team Structure

@@ -168,7 +168,7 @@ This training provides comprehensive guidance for staff members serving as Commu

 **Problem Resolution:**
 - **Direct Resolution**: Directly resolving issues within scope of authority
- **Coordination**: Coordinating with other staff members for complex issues
+- **Coordination**: Coordinating with other Team members for complex issues
 - **Timeline Management**: Managing timelines and expectations for issue resolution
 - **Communication**: Keeping community members informed throughout resolution process

@@ -311,7 +311,7 @@ This training provides comprehensive guidance for staff members serving as Commu
 #### 5.2.1. Sustained Support

 **Support Coordination:**
- **Team Coordination**: Coordinating with other staff members and specialists for comprehensive support
+- **Team Coordination**: Coordinating with other Team members and specialists for comprehensive support
 - **Resource Mobilization**: Mobilizing long-term support resources and services
 - **Progress Monitoring**: Monitoring progress and adjusting support as needs change
 - **Boundary Maintenance**: Maintaining appropriate professional boundaries during crisis support
@@ -2,13 +2,13 @@
 title: Conflict Resolution Training for Staff
 ---

-**ESSENTIAL TRAINING FOR ALL COMMUNITY STAFF MEMBERS**
+**ESSENTIAL TRAINING FOR ALL COMMUNITY TEAM MEMBERS**

 ## 1. INTRODUCTION AND FRAMEWORK

 ### 1.1. Purpose and Importance

-This training provides comprehensive guidance for staff members on preventing, managing, and resolving conflicts within our community. Effective conflict resolution is essential for maintaining a healthy community environment and ensuring that disputes don't escalate into harmful situations that drive away community members.
+This training provides comprehensive guidance for Team members on preventing, managing, and resolving conflicts within our community. Effective conflict resolution is essential for maintaining a healthy community environment and ensuring that disputes don't escalate into harmful situations that drive away community members.

 ### 1.2. Our Approach to Conflict Resolution

@@ -68,7 +68,7 @@ This training operates within our comprehensive policy framework:
 #### 2.1.3. Authority-Based Conflicts

 **Characteristics:**
- Disputes involving community leadership or staff members
+- Disputes involving community leadership or Team members
 - Challenges to moderation decisions or community policies
 - Conflicts arising from enforcement actions or consequences
 - Disagreements about community governance or decision-making
@@ -76,7 +76,7 @@ This training operates within our comprehensive policy framework:
 **Examples:**
 - Appeals of moderation actions or disciplinary decisions
 - Challenges to community policies or their implementation
- Disputes about staff member conduct or decision-making
+- Disputes about Team member conduct or decision-making
 - Conflicts about transparency or accountability in leadership

 #### 2.1.4. Values-Based Conflicts
@@ -217,7 +217,7 @@ This training operates within our comprehensive policy framework:
 - **Primary Parties**: Directly involved individuals
 - **Secondary Parties**: Community members affected by or involved in the conflict
 - **Community Impact**: Broader effects on community culture and participation
- **Staff Involvement**: Whether staff members are parties to the conflict
+- **Team Involvement**: Whether Team members are parties to the conflict

 **Context Considerations:**
 - **Historical Context**: Previous interactions between parties
@@ -232,7 +232,7 @@ This training operates within our comprehensive policy framework:
 2. **Document Situation**: Record key details while information is fresh
 3. **Separate if Needed**: Prevent further escalation through temporary separation
 4. **Assess Resources**: Determine what support and intervention resources are needed
-5. **Coordinate with Team**: Involve other staff members as appropriate
+5. **Coordinate with Team**: Involve other Team members as appropriate

 **Communication Approach:**
 - Contact all primary parties to understand their perspectives
@@ -550,7 +550,7 @@ This training operates within our comprehensive policy framework:
 #### 7.2.1. Quality Assurance

 **Regular Review Processes:**
- **Peer Review**: Regular review of conflict resolution decisions by other staff members
+- **Peer Review**: Regular review of conflict resolution decisions by other Team members
 - **Outcome Assessment**: Follow-up evaluation of resolution effectiveness and lasting impact
 - **Process Improvement**: Regular refinement of conflict resolution procedures based on experience
 - **Training Updates**: Incorporation of lessons learned into ongoing staff training
@@ -570,8 +570,8 @@ This training operates within our comprehensive policy framework:
 - Advanced mediation and restorative justice training for complex situations

 **Support Systems:**
- **Peer Consultation**: Regular opportunities to discuss challenging cases with other staff members
- **Supervision and Mentoring**: Support from experienced staff members and leadership
+- **Peer Consultation**: Regular opportunities to discuss challenging cases with other Team members
+- **Supervision and Mentoring**: Support from experienced Team members and Leadership
 - **Professional Resources**: Access to external training, resources, and professional development
 - **Wellness Support**: Resources and support for managing the emotional impact of conflict resolution work

@@ -584,7 +584,7 @@ This training operates within our comprehensive policy framework:
 **Managing Large-Scale Conflicts:**
 - **Stakeholder Mapping**: Identify all parties and their interests in complex conflicts
 - **Phased Resolution**: Break complex conflicts into manageable phases and components
- **Multiple Facilitators**: Assign different staff members to work with different parties or aspects
+- **Multiple Facilitators**: Assign different Team members to work with different parties or aspects
 - **Community Healing**: Plan for broader community healing and relationship repair

 **Example Scenario**: Community divided over policy changes affecting multiple groups
@@ -596,11 +596,11 @@ This training operates within our comprehensive policy framework:

 #### 8.1.2. Staff-Community Member Conflicts

-**When Staff Are Parties to Conflicts:**
- **Recusal Procedures**: Ensure conflicted staff members don't participate in resolution decisions
- **Independent Review**: Utilize staff members or leadership without conflicts of interest
- **External Mediation**: Consider bringing in external mediators for serious staff-community conflicts
- **Accountability Measures**: Apply same community standards to staff members involved in conflicts
+**When Team Members Are Parties to Conflicts:**
+- **Recusal Procedures**: Ensure conflicted Team members don't participate in resolution decisions
+- **Independent Review**: Utilize Team members or Leadership without conflicts of interest
+- **External Mediation**: Consider bringing in external mediators for serious Team-community conflicts
+- **Accountability Measures**: Apply same community standards to Team members involved in conflicts

 **Maintaining Community Trust:**
 - **Transparency**: Provide clear communication about how staff conflicts are handled
@@ -660,7 +660,7 @@ This training operates within our comprehensive policy framework:

 **Peer Support Networks:**
 - **Regular Check-ins**: Scheduled team meetings focused on emotional wellbeing and support
- **Buddy Systems**: Pairing staff members for mutual support and consultation
+- **Buddy Systems**: Pairing Team members for mutual support and consultation
 - **Debriefing Sessions**: Structured debriefing after difficult conflict resolution situations
 - **Shared Learning**: Regular sharing of successful strategies and lessons learned

@@ -716,7 +716,7 @@ This training operates within our comprehensive policy framework:

 ### 9.3. Scenario 3: Staff-Community Member Conflict

-**Situation**: A community member reports that a staff member was dismissive and rude to them during a moderation interaction. The staff member says the community member was being difficult and they were just doing their job. The community member feels their concerns weren't taken seriously.
+**Situation**: A community member reports that a Team member was dismissive and rude to them during a moderation interaction. The Team member says the community member was being difficult and they were just doing their job. The community member feels their concerns weren't taken seriously.

 **Your Response:**
 1. How do you handle a conflict where staff is involved?
@@ -726,7 +726,7 @@ This training operates within our comprehensive policy framework:
 5. How do you maintain community trust?
 6. What accountability measures apply?

-**Correct Answer**: Ensure conflicted staff member doesn't participate in resolution, use independent staff members for review, address power dynamics explicitly, apply same community standards to staff, provide transparent communication about process, take appropriate accountability measures, maintain community trust through fair process.
+**Correct Answer**: Ensure conflicted Team member doesn't participate in resolution, use independent Team members for review, address power dynamics explicitly, apply same community standards to Team members, provide transparent communication about process, take appropriate accountability measures, maintain community trust through fair process.

 ## 10. TRAINING REQUIREMENTS

@@ -8,7 +8,7 @@ title: Content Moderation Fundamentals Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides fundamental guidance for staff members on content moderation principles, practices, and decision-making. Content moderation is the process of reviewing, evaluating, and taking action on user-generated content to ensure it complies with community guidelines and maintains safe, welcoming environments.
+This training document provides fundamental guidance for Team members on content moderation principles, practices, and decision-making. Content moderation is the process of reviewing, evaluating, and taking action on user-generated content to ensure it complies with community guidelines and maintains safe, welcoming environments.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Criminal Activity Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing criminal activity within our community. Staff members must be prepared to identify potential criminal activity, respond appropriately, and ensure compliance with legal obligations while protecting community members and maintaining platform integrity.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing criminal activity within our community. Team members must be prepared to identify potential criminal activity, respond appropriately, and ensure compliance with legal obligations while protecting community members and maintaining platform integrity.

 ### 1.2. Integration with Existing Policies

@@ -293,7 +293,7 @@ Escalating to security coordinator. Reporting to appropriate authorities.
 1. **Immediate Escalation**: Notify security coordinator and senior staff immediately
 2. **Documentation**: Provide comprehensive documentation of concerns
 3. **Follow Procedures**: Follow established internal reporting procedures
-4. **Coordination**: Coordinate with other staff members as appropriate
+4. **Coordination**: Coordinate with other Team members as appropriate

 **External Reporting:**
 - **Law Enforcement**: Report to local law enforcement for violent crimes and threats
@@ -584,7 +584,7 @@ Escalating to security coordinator. Reporting to appropriate authorities.

 ### 9.2. Scenario 2: Financial Fraud Scheme

-**Situation**: Multiple community members report receiving messages from an account claiming to be a staff member, requesting gift cards or cryptocurrency payments to resolve account issues. The messages include urgent language and threats of account suspension.
+**Situation**: Multiple community members report receiving messages from an account claiming to be a Team member, requesting gift cards or cryptocurrency payments to resolve account issues. The messages include urgent language and threats of account suspension.

 **Your Response:**
 1. What type of criminal activity is this?
@@ -616,5 +616,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Criminal Activity Training document is part of our comprehensive staff development programme designed to ensure appropriate recognition and response to criminal activity while protecting community members and maintaining legal compliance. Criminal activity response is critical to community safety, and all staff members must complete this training before assuming moderation responsibilities. For questions about criminal activity procedures or to report training completion, please contact the Security Coordinator through designated staff channels.*
+*This Criminal Activity Training document is part of our comprehensive Team development programme designed to ensure appropriate recognition and response to criminal activity while protecting community members and maintaining legal compliance. Criminal activity response is critical to community safety, and all Team members must complete this training before assuming moderation responsibilities. For questions about criminal activity procedures or to report training completion, please contact the Security Coordinator through designated Team channels.*

@@ -2,13 +2,13 @@
 title: Crisis Response Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all staff members and must be completed before assuming moderation responsibilities.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing mental health crises and emergency situations within our community. This training is mandatory for all Team members and must be completed before assuming moderation responsibilities.

 ### 1.2. Integration with Existing Policies

@@ -35,7 +35,7 @@ This training operates within our comprehensive crisis management framework:

 ### 2.1. Understanding Crisis Indicators

-Staff members must be able to identify potential crisis situations. Learn to recognise these indicators:
+Team members must be able to identify potential crisis situations. Learn to recognise these indicators:

 #### 2.1.1. High-Risk Indicators (IMMEDIATE ACTION REQUIRED)

@@ -324,9 +324,9 @@ Taking care of your mental health is really important. Have you considered reach

 ### 8.2. Available Support Systems

-**For Staff Members:**
- Peer support through staff channels
- Debriefing sessions with senior staff
+**For Team Members:**
+- Peer support through Team channels
+- Debriefing sessions with senior Team members
 - Access to counselling resources
 - Flexibility to step back when needed

@@ -2,13 +2,13 @@
 title: Cross-Platform Coordination Training for Staff
 ---

-**ESSENTIAL TRAINING FOR MULTI-PLATFORM STAFF MEMBERS**
+**ESSENTIAL TRAINING FOR MULTI-PLATFORM TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose and Importance

-This training provides guidance for staff members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.
+This training provides guidance for Team members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.

 ### 1.2. Multi-Platform Community Structure

@@ -8,7 +8,7 @@ title: Data Analytics and Reporting Training for Staff

 ### 1.1. Purpose and Strategic Importance

-This training provides comprehensive guidance for staff members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalised community members.
+This training provides comprehensive guidance for Team members serving as Data and Analytics Coordinators within our community ecosystem. Data analytics plays a crucial role in understanding community health, measuring progress toward our social justice goals, and making evidence-based decisions that better serve marginalised community members.

 ### 1.2. Data and Analytics Coordinator Responsibilities

@@ -342,7 +342,7 @@ This training provides comprehensive guidance for staff members serving as Data
 **Workflow Optimization:**
 - **Process Automation**: Automation of routine data processing and analysis tasks
 - **Template Development**: Development of templates and frameworks for common analyses
- **Collaboration Tools**: Tools for collaborating on data analysis with other staff members
+- **Collaboration Tools**: Tools for collaborating on data analysis with other Team members
 - **Documentation Automation**: Automated documentation of data processing and analysis procedures

 ## 7. REPORTING AND COMMUNICATION
@@ -2,13 +2,13 @@
 title: Data Privacy and GDPR Compliance Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on data privacy principles, GDPR compliance, and proper handling of user data. All staff members who interact with user data must understand privacy laws, user rights, and our obligations to protect personal information.
+This training document provides essential guidance for all Team members on data privacy principles, GDPR compliance, and proper handling of user data. All Team members who interact with user data must understand privacy laws, user rights, and our obligations to protect personal information.

 ### 1.2. Integration with Existing Policies

@@ -498,7 +498,7 @@ Escalating immediately to security coordinator and senior staff.
 #### 6.1.2. Data Sharing in Moderation

 **When Data Can Be Shared:**
- With other staff members for moderation purposes
+- With other Team members for moderation purposes
 - With law enforcement when legally required
 - With affected parties when necessary for safety
 - With legal counsel for legal advice
@@ -833,7 +833,7 @@ Escalating immediately to security coordinator and senior staff.

 ### 11.2. Scenario 2: Data Breach Discovery

-**Situation**: You discover that a staff member accidentally sent an email containing user email addresses to the wrong distribution list. Fifty people who shouldn't have received the email now have access to user email addresses.
+**Situation**: You discover that a Team member accidentally sent an email containing user email addresses to the wrong distribution list. Fifty people who shouldn't have received the email now have access to user email addresses.

 **Your Response:**
 1. What are your immediate actions?
@@ -870,5 +870,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Data Privacy and GDPR Compliance Training document is part of our comprehensive staff development programme designed to ensure proper handling of user data and compliance with data protection regulations. Data privacy is critical to user trust and legal compliance, and all staff members must complete this training before handling user data. For questions about data privacy procedures or to report training completion, please contact the Privacy Officer through designated staff channels.*
+*This Data Privacy and GDPR Compliance Training document is part of our comprehensive Team development programme designed to ensure proper handling of user data and compliance with data protection regulations. Data privacy is critical to user trust and legal compliance, and all Team members must complete this training before handling user data. For questions about data privacy procedures or to report training completion, please contact the Privacy Officer through designated Team channels.*

@@ -8,7 +8,7 @@ title: De-escalation Techniques Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides comprehensive guidance for staff members on de-escalation techniques for managing highly emotional, tense, or potentially volatile situations in online communities. Effective de-escalation prevents situations from escalating into conflicts, protects community members, and maintains safe, welcoming environments.
+This training document provides comprehensive guidance for Team members on de-escalation techniques for managing highly emotional, tense, or potentially volatile situations in online communities. Effective de-escalation prevents situations from escalating into conflicts, protects community members, and maintains safe, welcoming environments.

 ### 1.2. Integration with Existing Policies

@@ -2,13 +2,13 @@
 title: Documentation and Transparency Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND IMPORTANCE

 ### 1.1. Purpose and Scope

-This training provides comprehensive guidance for all staff members on documentation practices and transparency requirements within our community. Proper documentation and transparency are essential for accountability, consistency, legal compliance, and community trust.
+This training provides comprehensive guidance for all Team members on documentation practices and transparency requirements within our community. Proper documentation and transparency are essential for accountability, consistency, legal compliance, and community trust.

 ### 1.2. Why Documentation and Transparency Matter

@@ -28,7 +28,7 @@ This training provides comprehensive guidance for all staff members on documenta
 - Provides evidence of good-faith efforts and proper procedures
 - Documents compliance with legal requirements and policies
 - Creates records needed for legal proceedings if necessary
- Protects both organisation and individual staff members
+- Protects both organisation and individual Team members

 ### 1.3. Integration with Existing Systems

@@ -55,7 +55,7 @@ This training operates within our comprehensive framework:
 - **Objective Language**: Use neutral, professional language without bias or emotion

 **Documentation Standards:**
- **Who**: All parties involved, including staff members taking action
+- **Who**: All parties involved, including Team members taking action
 - **What**: Specific actions taken, policies applied, and decisions made
 - **When**: Exact dates and times of incidents and responses
 - **Where**: Platforms, channels, or locations where incidents occurred
@@ -91,7 +91,7 @@ This training operates within our comprehensive framework:
 **Complex Incident Documentation:**
 - **Background Context**: Relevant history or patterns leading to incident
 - **Multiple Perspectives**: Documentation of different viewpoints when relevant
- **Consultation Notes**: Input from other staff members or leadership
+- **Consultation Notes**: Input from other Team members or Leadership
 - **Escalation Process**: Steps taken to involve senior staff or external authorities
 - **Resolution Outcomes**: Final resolution and effectiveness assessment

@@ -125,7 +125,7 @@ This training operates within our comprehensive framework:
 - **Real-time Logging**: Actions are logged immediately when taken
 - **Searchable Database**: Community can search and review moderation history
 - **Anonymous Protection**: Personal information is protected while maintaining transparency
- **Staff Identification**: Shows which staff member took each action
+- **Team Identification**: Shows which Team member took each action
 - **Appeal Tracking**: Documents appeal processes and outcomes

 #### 3.1.2. What Gets Logged in Hikari
@@ -179,7 +179,7 @@ This training operates within our comprehensive framework:
 **Date/Time**: [Exact timestamp]
 **Platform**: [Discord/Forum/Repository/etc.]
 **User(s) Involved**: [Anonymized identifiers]
-**Staff Member**: [Your name/identifier]
+**Team Member**: [Your name/identifier]
 **Policy Violated**: [Specific policy section]
 **Description**: [Factual description of incident]
 **Evidence**: [Screenshots/logs/witnesses]
@@ -327,7 +327,7 @@ This training operates within our comprehensive framework:

 **Quality Assurance Reviews:**
 - **Review Trigger**: What prompted the quality assurance review
- **Review Team**: Which staff members participated in the review
+- **Review Team**: Which Team members participated in the review
 - **Standards Assessment**: How action measured against community standards
 - **Consistency Check**: Comparison with similar situations and actions
 - **Recommendations**: Suggestions for improvement or policy clarification
@@ -341,7 +341,7 @@ This training operates within our comprehensive framework:

 **Clarity Principles:**
 - **Simple Language**: Use clear, straightforward language without unnecessary jargon
- **Active Voice**: Use active voice when possible ("Staff member issued warning" rather than "Warning was issued")
+- **Active Voice**: Use active voice when possible ("Team member issued warning" rather than "Warning was issued")
 - **Specific Details**: Include specific facts rather than general descriptions
 - **Logical Organisation**: Present information in logical order with clear connections

@@ -470,9 +470,9 @@ This training operates within our comprehensive framework:
 - **Improvement Identification**: Identify areas for improvement in your own documentation practices

 **Peer Review Participation:**
- **Colleague Review**: Regular review of documentation by other staff members
+- **Colleague Review**: Regular review of documentation by other Team members
 - **Feedback Integration**: Incorporate feedback from peer reviews into improved practices
- **Knowledge Sharing**: Share documentation best practices with other staff members
+- **Knowledge Sharing**: Share documentation best practices with other Team members
 - **Collaborative Improvement**: Work with team to improve overall documentation quality

 #### 8.1.2. Systematic Quality Improvement
@@ -2,13 +2,13 @@
 title: Harassment and Bullying Response Training for Staff
 ---

-**MANDATORY TRAINING FOR ALL STAFF MEMBERS**
+**MANDATORY TRAINING FOR ALL TEAM MEMBERS**

 ## 1. INTRODUCTION AND SCOPE

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for all staff members on recognising, responding to, and managing harassment and bullying within our community. Harassment and bullying create unsafe environments and drive away community members, particularly those from marginalised groups. All staff must be prepared to respond effectively to protect community members and maintain safe spaces.
+This training document provides essential guidance for all Team members on recognising, responding to, and managing harassment and bullying within our community. Harassment and bullying create unsafe environments and drive away community members, particularly those from marginalised groups. All Team members must be prepared to respond effectively to protect community members and maintain safe spaces.

 ### 1.2. Integration with Existing Policies

@@ -200,7 +200,7 @@ This training operates within our comprehensive safety and protection framework:
 #### 3.2.2. Context Considerations

 **Power Dynamics:**
- Harassment from staff member to community member (severe)
+- Harassment from Team member to community member (severe)
 - Harassment from established member to new member (moderate-severe)
 - Harassment between peers (moderate)
 - Harassment from community member to staff (severe)
@@ -671,5 +671,5 @@ This training document is part of the comprehensive mandatory training curriculu

 ---

-*This Harassment and Bullying Response Training document is part of our comprehensive staff development programme designed to ensure effective recognition and response to harassment while protecting victims and maintaining safe community environments. Harassment response is critical to community safety, and all staff members must complete this training before assuming moderation responsibilities. For questions about harassment response procedures or to report training completion, please contact the Harassment Response Coordinator through designated staff channels.*
+*This Harassment and Bullying Response Training document is part of our comprehensive Team development programme designed to ensure effective recognition and response to harassment while protecting victims and maintaining safe community environments. Harassment response is critical to community safety, and all Team members must complete this training before assuming moderation responsibilities. For questions about harassment response procedures or to report training completion, please contact the Harassment Response Coordinator through designated Team channels.*

@@ -8,7 +8,7 @@ title: Inclusive Moderation Training for Staff

 ### 1.1. Purpose and Importance

-This training provides essential guidance for staff members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalised community members and actively working to create welcoming spaces for all.
+This training provides essential guidance for Team members on conducting moderation that upholds our community's core values of inclusivity, respect, and safety. Inclusive moderation goes beyond enforcing rules—it requires understanding the impact of our decisions on marginalised community members and actively working to create welcoming spaces for all.

 ### 1.2. Our Community's Social Justice Stance

@@ -26,7 +26,7 @@ This training operates within our comprehensive policy framework:

 **(c)** **Community Leadership and Governance Policy**: Accountability mechanisms and leadership standards;

-**(d)** **Staff Handbook**: General expectations for all staff members.
+**(d)** **Staff Handbook**: General expectations for all Team members.

 ## 2. UNDERSTANDING INCLUSIVE MODERATION

@@ -8,7 +8,7 @@ title: Mentorship and Training Coordination for Staff

 ### 1.1. Purpose and Educational Mission

-This training provides comprehensive guidance for staff members serving as Training and Development Coordinators within our community ecosystem. These roles are crucial for building capacity, developing skills, and fostering growth among community members and staff, particularly with focus on supporting underrepresented groups in technology and community leadership.
+This training provides comprehensive guidance for Team members serving as Training and Development Coordinators within our community ecosystem. These roles are crucial for building capacity, developing skills, and fostering growth among community members and Team members, particularly with focus on supporting underrepresented groups in technology and community leadership.

 ### 1.2. Training and Development Coordinator Responsibilities

@@ -8,7 +8,7 @@ title: Social Media Management Training for Staff

 ### 1.1. Purpose and Importance

-This training provides comprehensive guidance for staff members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organisation.
+This training provides comprehensive guidance for Team members responsible for managing our community's presence across multiple social media platforms. Social media management is critical for brand representation, community outreach, crisis communication, and maintaining our reputation as an inclusive, professional organisation.

 ### 1.2. Multi-Platform Social Media Ecosystem

@@ -8,7 +8,7 @@ title: Technical Contributor Training for Staff

 ### 1.1. Purpose and Technical Context

-This training provides comprehensive guidance for staff members serving as Technical Contributors within our community ecosystem. Technical Contributors play a crucial role in maintaining, developing, and improving the technological infrastructure that supports our community platforms and services.
+This training provides comprehensive guidance for Team members serving as Technical Contributors within our community ecosystem. Technical Contributors play a crucial role in maintaining, developing, and improving the technological infrastructure that supports our community platforms and services.

 ### 1.2. Technical Contributor Responsibilities

@@ -8,7 +8,7 @@ title: Trauma-Informed Moderation Training for Staff

 ### 1.1. Purpose of This Training

-This training document provides essential guidance for staff members on conducting moderation through a trauma-informed lens. Trauma is common, and many community members have experienced trauma that affects how they interact online. Trauma-informed moderation recognizes the impact of trauma, avoids re-traumatization, and creates safer, more supportive community environments.
+This training document provides essential guidance for Team members on conducting moderation through a trauma-informed lens. Trauma is common, and many community members have experienced trauma that affects how they interact online. Trauma-informed moderation recognizes the impact of trauma, avoids re-traumatization, and creates safer, more supportive community environments.

 ### 1.2. Integration with Existing Policies