diff --git a/src/content/docs/about/contact.md b/src/content/docs/about/contact.md
index 5931192..42df238 100644
--- a/src/content/docs/about/contact.md
+++ b/src/content/docs/about/contact.md
@@ -236,7 +236,12 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.2. Billing and Financial Matters
 
-- Email: billing@nhcarrigan.com
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#billing-questions** Discord forum channel for billing inquiries. This allows for public discussion and faster responses. If you need to share sensitive financial information, you can ask staff to make your thread private, or contact us via email for complete confidentiality.
+:::
+
+- **Discord Forum:** `#billing-questions` (preferred for most inquiries)
+- Email: billing@nhcarrigan.com (for highly sensitive financial information requiring complete confidentiality)
 - Use for:
   - Questions about payments or invoices
   - Inquiries about outstanding balances
@@ -245,6 +250,11 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.3. Technical Support
 
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#technical-support** Discord forum channel for support inquiries. This allows for public discussion and faster responses. If you need to share sensitive information, you can ask staff to make your thread private, or contact us via email for complete confidentiality.
+:::
+
+- **Discord Forum:** `#technical-support` (preferred for most inquiries)
 - Email: support@nhcarrigan.com
 - Use for:
   - Assistance with using our software or services
@@ -270,7 +280,12 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.6. Legal Inquiries
 
-- Email: legal@nhcarrigan.com
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#legal-notices** Discord forum channel for legal inquiries. This allows for public discussion and transparency. If you need to share sensitive legal information, you can ask staff to make your thread private, or contact us via email for urgent matters requiring immediate confidentiality.
+:::
+
+- **Discord Forum:** `#legal-notices` (preferred for most inquiries)
+- Email: legal@nhcarrigan.com (for urgent legal matters requiring immediate confidentiality)
 - Use for:
   - Legal questions or concerns
   - Copyright or trademark issues
@@ -288,7 +303,12 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.8. Press/Media Inquiries
 
-- Email: press@nhcarrigan.com
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#press-inquiries** Discord forum channel for media inquiries. This allows for public discussion and community visibility. If you need to share sensitive information, you can ask staff to make your thread private, or contact us via email for highly sensitive media matters requiring complete confidentiality.
+:::
+
+- **Discord Forum:** `#press-inquiries` (preferred for most inquiries)
+- Email: press@nhcarrigan.com (for highly sensitive media matters requiring complete confidentiality)
 - Use for:
   - Requesting comment regarding news
   - Scheduling interviews for your media outlet
@@ -305,7 +325,12 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.10. Marketing Inquiries
 
-- Email: marketing@nhcarrigan.com
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#marketing-proposals** Discord forum channel for marketing inquiries. This allows for public discussion and community input. If you need to share highly confidential business information, you can ask staff to make your thread private, or contact us via email for proposals requiring complete privacy.
+:::
+
+- **Discord Forum:** `#marketing-proposals` (preferred for most inquiries)
+- Email: marketing@nhcarrigan.com (for highly confidential business proposals requiring complete privacy)
 - Use for:
   - Marketing collaboration proposals
   - Brand partnership opportunities
@@ -323,7 +348,12 @@ We offer several email addresses for specific types of inquiries. Please use the
 
 ### 5.12. Partnerships
 
-- Email: partners@nhcarrigan.com
+:::tip[Preferred Method]{icon=message}
+We encourage you to use the **#partnership-requests** Discord forum channel for partnership inquiries. This allows for public discussion and community input on potential partnerships. If you need to share sensitive business information, you can ask staff to make your thread private, or contact us via email if you need complete confidentiality from the start.
+:::
+
+- **Discord Forum:** `#partnership-requests` (preferred for most inquiries)
+- Email: partners@nhcarrigan.com (if you need complete confidentiality from the start)
 - Use for:
   - Requesting a collaboration between our organisation and yours
   - Sponsorship opportunities for our work
diff --git a/src/content/docs/community/feedback.md b/src/content/docs/community/feedback.md
index d338896..e1132e4 100644
--- a/src/content/docs/community/feedback.md
+++ b/src/content/docs/community/feedback.md
@@ -248,6 +248,35 @@ When immediate policy changes are necessary for community safety:
 - **Advocacy training and resources** empowering community members to effectively participate in governance and change processes
 - **Community campaign support** for democratic initiatives that build broad community support for positive changes
 
+#### 5.1.3. Demographic Self-Identification
+
+**Voluntary Self-Identification Process:**
+- **Anonymous demographic self-identification form** enabling community members to voluntarily share demographic information to help us understand community diversity and identify participation barriers
+- **New member onboarding requirement** all new community members are encouraged to complete the self-identification form when joining the community
+- **Annual demographic update** all community members are encouraged to complete the self-identification form at the start of each calendar year to measure demographic trends and changes over time
+- **Complete anonymity** all responses are completely anonymous and aggregated for statistical analysis only; individual responses cannot be linked to specific community members
+
+**Purpose and Use:**
+- **Demographic diversity assessment** understanding the diversity of our community across various dimensions including age, geographic location, language, gender identity, sexual orientation, race/ethnicity, disability status, neurodivergence, and socioeconomic background
+- **Participation barrier identification** identifying barriers to engagement affecting different demographic groups
+- **Feedback system evaluation** ensuring feedback systems and participation opportunities effectively reach and engage diverse community members
+- **Accessibility improvement** measuring progress toward inclusive representation and identifying areas where accessibility and accommodation efforts need enhancement
+- **Trend measurement** tracking demographic changes and trends over time to understand community evolution
+
+**Privacy and Confidentiality:**
+- **Complete anonymity** no identifying information is collected; responses cannot be linked to individual community members
+- **Aggregated analysis only** all data is used only in aggregate form for statistical analysis and community improvement purposes
+- **Voluntary participation** participation is completely voluntary; all questions include a "Prefer not to answer" option
+- **Secure data handling** all demographic data is stored securely and handled in accordance with our Privacy Policy and applicable data protection laws
+
+**Self-Identification Form:**
+Community members can complete the anonymous self-identification form at: https://forms.nhcarrigan.com/o/docs/forms/p7fkz5yJN9GKrQjw5zhX6U/4
+
+**Completion Requirements:**
+- **New members:** All new community members are encouraged to complete the self-identification form as part of the onboarding process
+- **Annual updates:** All community members are encouraged to complete the self-identification form at the start of each calendar year (January) to help us measure demographic trends and changes over time
+- **Voluntary nature:** While completion is encouraged, participation remains completely voluntary and anonymous
+
 ### 5.2. Crisis and Emergency Community Consultation
 
 #### 5.2.1. Emergency Response Input
diff --git a/src/content/docs/dev/contributing.md b/src/content/docs/dev/contributing.md
index 287f2f4..c71aa88 100644
--- a/src/content/docs/dev/contributing.md
+++ b/src/content/docs/dev/contributing.md
@@ -153,6 +153,11 @@ You can also reach out to us in our Discord community: https://chat.nhcarrigan.c
 
 ### 4.1. Finding an Issue
 
+**For Team Members:** All properly triaged tickets that are ready to be worked on are available on our **Staff Tickets** project board: https://git.nhcarrigan.com/nhcarrigan/-/projects/2
+
+Team members should refer to this project board to find tickets that are ready for work.
+
+**For All Contributors:**
 1. Navigate to the project's issue tracker.
 2. Browse open issues or use filters to find tasks that interest you.
 3. Read the issue description thoroughly to understand the requirements and context.
diff --git a/src/content/docs/dev/labels.md b/src/content/docs/dev/labels.md
index 0a5831c..e03dde3 100644
--- a/src/content/docs/dev/labels.md
+++ b/src/content/docs/dev/labels.md
@@ -514,7 +514,13 @@ Signifies issues that are ready for contribution.
 
 May have an assigned contributor who has expressed interest.
 
-#### 7.6.3. Expectations
+#### 7.6.3. Finding Ready-to-Work Tickets
+
+All properly triaged tickets with the `status: ready for dev` label are available on our **Staff Tickets** project board: https://git.nhcarrigan.com/nhcarrigan/-/projects/2
+
+Team members should refer to this project board to find tickets that are ready to be worked on.
+
+#### 7.6.4. Expectations
 
 Clearly communicate contribution guidelines and any legal requirements (e.g., Contributor Covenant) to potential contributors. Ensure that collaborative efforts are managed in compliance with project licenses and contributor agreements.
 
diff --git a/src/content/docs/legal/security.md b/src/content/docs/legal/security.md
index 4c91367..cd1695c 100644
--- a/src/content/docs/legal/security.md
+++ b/src/content/docs/legal/security.md
@@ -394,9 +394,9 @@ We are working very hard to get them in place as soon as possible. If you would
 
 We maintain transparency about our security posture through publicly accessible security reports and dashboards:
 
-**(a)** **Quality Dashboard:** Real-time security and quality metrics available at https://quality.NHCarrigan.link;
+**(a)** **Quality Dashboard:** Real-time security and quality metrics available;
 
-**(b)** **Security Reports:** Comprehensive security scan results published at https://security.nhcarrigan.com;
+**(b)** **Security Reports:** Comprehensive security scan results published;
 
 **(c)** **Regular Updates:** Weekly scanning cycles ensure up-to-date security information;