---
title: Cross-Platform Coordination Training for Staff
---

**ESSENTIAL TRAINING FOR MULTI-PLATFORM STAFF MEMBERS**

## 1. INTRODUCTION AND SCOPE

### 1.1 Purpose and Importance

This training provides guidance for staff members who work across multiple platforms within our community ecosystem. Cross-platform coordination is essential for creating a cohesive community experience while respecting the unique characteristics and requirements of each platform.

### 1.2 Multi-Platform Community Structure

Our community operates across various platforms including:

**(a)** **Discord Servers**: Real-time communication, voice chat, gaming coordination;

**(b)** **Forum Systems**: Long-form discussions, documentation, support;

**(c)** **Code Repositories**: Development collaboration, issue tracking, contributions;

**(d)** **Social Media**: Community outreach, updates, public engagement;

**(e)** **Game Platforms**: Guild Wars 2, gaming communities, virtual events;

**(f)** **Documentation Sites**: Knowledge bases, policies, guides;

**(g)** **Other Platforms**: Emerging technologies and specialized tools.

### 1.3 Integration with Existing Policies

This training operates within our policy framework:

**(a)** **Staff Handbook**: General responsibilities and cross-platform eligibility;

**(b)** **Community Code of Conduct**: Universal behavioural standards across platforms;

**(c)** **Content and Moderation Policy**: Consistent enforcement procedures;

**(d)** **Community Leadership and Governance Policy**: Coordination structures and accountability.

## 2. FUNDAMENTAL PRINCIPLES OF CROSS-PLATFORM COORDINATION

### 2.1 Unity of Mission and Values

**Core Principle**: While platforms may have different features and cultures, our fundamental mission and values remain constant across all spaces.

**Consistent Elements:**
- Commitment to inclusivity and social justice
- Safe spaces for marginalized community members
- Environmental sustainability considerations
- Professional service standards
- Transparency and accountability
- Community-driven democratic participation

### 2.2 Platform-Adaptive Implementation

**Flexible Application**: While values remain constant, the specific implementation may vary based on platform capabilities and community expectations.

**Examples:**
- **Discord**: Real-time moderation with immediate response capabilities
- **Forums**: Considered, documented responses with longer discussion threads
- **Code Repositories**: Technical focus with professional communication standards
- **Social Media**: Public-facing brand representation with broader audience considerations

### 2.3 Consistent User Experience

**User Expectation**: Community members should feel they're interacting with the same organization regardless of platform, while experiencing platform-appropriate features and workflows.

## 3. UNDERSTANDING PLATFORM-SPECIFIC CHARACTERISTICS

### 3.1 Discord Servers

#### 3.1.1 Unique Characteristics
- Real-time synchronous communication
- Voice and video capabilities
- Rich media sharing and reactions
- Gaming integration and activity tracking
- Hierarchical role and permission systems

#### 3.1.2 Moderation Considerations
- **Speed Requirements**: Immediate response often necessary
- **Context Loss**: Messages can scroll quickly, losing context
- **Voice Moderation**: Real-time voice chat requires different skills
- **Emoji and Reaction Management**: Visual communication elements
- **Bot Integration**: Automated tools and custom commands

#### 3.1.3 Community Culture
- Casual, conversational tone often appropriate
- Quick back-and-forth discussions
- Gaming culture integration
- Meme and humour sharing common
- Real-time community events and activities

### 3.2 Forum Systems

#### 3.2.1 Unique Characteristics
- Asynchronous, threaded discussions
- Long-form content and detailed explanations
- Searchable, persistent content
- Structured topic organization
- Advanced formatting and multimedia support

#### 3.2.2 Moderation Considerations
- **Thoughtful Responses**: Time for considered, well-researched replies
- **Documentation Focus**: Posts serve as long-term resources
- **Thread Management**: Keeping discussions on-topic and organized
- **Archive Value**: Content remains accessible long-term
- **SEO and Discoverability**: Public content may be indexed

#### 3.2.3 Community Culture
- Professional, informative tone expected
- Detailed technical discussions
- Educational resource creation
- Mentorship and knowledge sharing
- Formal support and troubleshooting

### 3.3 Code Repositories

#### 3.3.1 Unique Characteristics
- Technical development focus
- Version control and collaboration workflows
- Issue tracking and project management
- Code review and quality assurance processes
- Documentation and technical writing

#### 3.3.2 Moderation Considerations
- **Technical Accuracy**: Focus on correctness and best practices
- **Professional Standards**: High expectations for communication quality
- **Intellectual Property**: Copyright and licensing considerations
- **Contribution Guidelines**: Specific workflow and process requirements
- **Code of Conduct**: Technical community behavioural standards

#### 3.3.3 Community Culture
- Professional, technical communication
- Constructive feedback and collaboration
- Learning and skill development focus
- Open source values and practices
- Quality and excellence standards

### 3.4 Gaming Platforms

#### 3.4.1 Unique Characteristics
- Game-specific contexts and terminology
- Real-time coordination and strategy
- Achievement and progression systems
- Competitive and cooperative elements
- Virtual world social dynamics

#### 3.4.2 Moderation Considerations
- **Game-Specific Rules**: Understanding in-game behavior standards
- **Performance Pressure**: Dealing with competitive stress
- **Time-Sensitive Coordination**: Event and activity scheduling
- **Cross-Platform Gaming**: Integration with external gaming services
- **Virtual Asset Management**: In-game resources and shared assets

#### 3.4.3 Community Culture
- Gaming-focused communication
- Strategy and coordination discussions
- Achievement celebration and recognition
- Competitive and cooperative balance
- Fun and entertainment emphasis

## 4. COORDINATION STRATEGIES AND BEST PRACTICES

### 4.1 Information Sharing Across Platforms

#### 4.1.1 Critical Information Distribution

**Important Updates Must Be Shared:**
- Policy changes affecting all community members
- Safety alerts or security concerns
- Major community events and announcements
- Leadership changes or organizational updates
- Platform-specific outages or technical issues

**Distribution Strategy:**
1. **Primary Announcement**: Choose most appropriate platform for detailed announcement
2. **Cross-Post Summaries**: Share key points on other platforms
3. **Platform-Specific Adaptation**: Adjust format and tone for each platform
4. **Follow-Up**: Monitor for questions and provide clarification across platforms

#### 4.1.2 Avoiding Information Silos

**Prevent Fragmentation:**
- Don't assume information shared on one platform reaches all members
- Use cross-references to connect related discussions across platforms
- Create summary posts for major discussions happening on other platforms
- Maintain central documentation that all platforms can reference

### 4.2 Consistent Enforcement Standards

#### 4.2.1 Universal Policy Application

**Non-Negotiable Standards:**
- Community Code of Conduct applies everywhere
- Inclusivity and anti-oppression principles
- Privacy and safety protections
- Intellectual property respect
- Crisis response protocols

**Platform-Specific Adaptations:**
- Response timeframes may vary based on platform capabilities
- Documentation methods adapted to platform features
- Appeal processes may use platform-appropriate mechanisms
- Escalation paths adapted to platform structures

#### 4.2.2 Coordination with Other Moderators

**Communication Requirements:**
- Share significant moderation actions across platforms
- Coordinate on users who participate across multiple platforms
- Discuss pattern recognition and concerning behaviors
- Align on interpretation of edge cases and policy applications

**Tools and Processes:**
- Use staff communication channels for cross-platform coordination
- Document actions in central systems when possible
- Share expertise and platform-specific knowledge with team
- Participate in regular coordination meetings and updates

### 4.3 User Experience Consistency

#### 4.3.1 Brand and Voice Consistency

**Consistent Elements:**
- Professional, respectful tone across platforms
- Clear commitment to inclusive values
- Responsive and helpful approach to user needs
- Transparency in decision-making and processes

**Platform Adaptations:**
- Adjust formality level to platform norms
- Use platform-specific features appropriately
- Respect platform culture while maintaining standards
- Adapt communication style to audience expectations

#### 4.3.2 Cross-Platform User Support

**Seamless Support Experience:**
- Help users find appropriate platform for their needs
- Provide consistent information regardless of where they ask
- Follow up across platforms when necessary
- Connect users with relevant resources on other platforms

## 5. TECHNICAL COORDINATION TOOLS AND SYSTEMS

### 5.1 Communication Systems

#### 5.1.1 Staff Coordination Channels

**Primary Channels:**
- **Staff Discord**: Real-time coordination and urgent communications
- **Direct Messages**: Private coordination between specific team members
- **Email**: Formal communications and external coordination

#### 5.1.2 Information Management

**Centralized Resources:**
- **Documentation Wiki**: Central knowledge base and policy documentation
- **Staff Handbook**: Role expectations and procedures
- **Resource Lists**: Updated contact information, escalation procedures
- **Platform-Specific Guides**: Detailed instructions for each platform

### 5.2 Moderation and Documentation Tools

#### 5.2.1 Cross-Platform Documentation

**Hikari**: Our transparency system at [hikari.nhcarrigan.com/sanctions](https://hikari.nhcarrigan.com/sanctions)
- Log actions across all platforms consistently
- Maintain user records across platform boundaries
- Track patterns and escalation history
- Generate reports for accountability and analysis

#### 5.2.2 Escalation and Alert Systems

**Notification Protocols:**
- **Crisis Alerts**: Immediate notification across all relevant platforms
- **Policy Violations**: Coordinated response for serious infractions
- **User Concerns**: Share information about users active on multiple platforms
- **Technical Issues**: Platform outages or system problems

### 5.3 Integration and Automation

#### 5.3.1 Cross-Platform Integrations

**Available Integrations:**
- **Discord-Forum Bridges**: Share announcements across platforms
- **Repository Notifications**: Development updates in community channels
- **Social Media Coordination**: Consistent messaging across public channels
- **Event Synchronization**: Calendar integration across platforms

#### 5.3.2 Automation Considerations

**Appropriate Automation:**
- Routine announcements and updates
- Basic information sharing and cross-posting
- Notification systems for staff coordination
- Data synchronization between platforms

**Human Oversight Required:**
- Nuanced moderation decisions
- Crisis response and sensitive situations
- Community relationship management
- Complex problem-solving and support

## 6. PLATFORM-SPECIFIC STAFF RESPONSIBILITIES

### 6.1 Discord-Specific Responsibilities

#### 6.1.1 Real-Time Moderation
- Monitor active channels during peak hours
- Respond quickly to reports and urgent situations
- Manage voice chat moderation and coordination
- Handle real-time community events and activities

#### 6.1.2 Discord Tools and Features
- **Bot Commands**: Understand and use moderation bot capabilities
- **Role Management**: Assign and manage user roles and permissions
- **Channel Management**: Create, modify, and organize channels as needed
- **Server Settings**: Understand security and moderation settings

### 6.2 Forum-Specific Responsibilities

#### 6.2.1 Content Curation
- Organize and categorize discussion topics
- Create informative and educational content
- Moderate long-form discussions and debates
- Maintain knowledge base and FAQ resources

#### 6.2.2 Forum Tools and Features
- **Thread Management**: Move, merge, and organize discussion threads
- **User Management**: Handle user accounts, permissions, and restrictions
- **Content Tools**: Edit, format, and enhance community-generated content
- **Search and Organization**: Maintain findable, well-organized content

### 6.3 Repository-Specific Responsibilities

#### 6.3.1 Technical Moderation
- Review contributions for quality and standards
- Moderate technical discussions and code reviews
- Enforce coding standards and best practices
- Support contributor onboarding and development

#### 6.3.2 Development Tools
- **Issue Management**: Track, prioritize, and organize development tasks
- **Pull Request Review**: Evaluate and approve code contributions
- **Documentation**: Maintain technical documentation and guides
- **Community Building**: Foster inclusive development community

### 6.4 Social Media Responsibilities

#### 6.4.1 Public Representation
- Maintain professional brand representation
- Respond to public inquiries and comments
- Share community updates and achievements
- Monitor for brand mentions and community discussions

#### 6.4.2 Community Outreach
- **Content Creation**: Develop engaging social media content
- **Community Engagement**: Interact with broader tech and gaming communities
- **Crisis Communication**: Handle public relations during difficult situations
- **Growth Strategies**: Support community growth and member acquisition

## 7. COORDINATION CHALLENGES AND SOLUTIONS

### 7.1 Common Coordination Problems

#### 7.1.1 Information Fragmentation
**Problem**: Important information gets lost between platforms or becomes platform-specific

**Solutions:**
- Create central documentation that all platforms reference
- Establish clear information distribution protocols
- Use cross-platform announcement systems
- Regular staff coordination meetings to share updates

#### 7.1.2 Inconsistent Enforcement
**Problem**: Different standards applied on different platforms leading to user confusion

**Solutions:**
- Regular policy review and alignment sessions
- Clear documentation of platform-specific adaptations
- Staff consultation processes for difficult decisions
- Consistent training and calibration exercises

#### 7.1.3 Staff Burnout
**Problem**: Managing multiple platforms creates excessive workload and stress

**Solutions:**
- Reasonable workload distribution and rotation
- Specialization with cross-training for coverage
- Clear boundaries and scope definitions
- Support systems and wellness programs

#### 7.1.4 User Experience Confusion
**Problem**: Users don't understand which platform to use for different needs

**Solutions:**
- Clear platform purpose documentation
- Consistent messaging about platform functions
- Cross-platform guidance and redirection
- User education and onboarding programs

### 7.2 Conflict Resolution Across Platforms

#### 7.2.1 Cross-Platform Disputes
**When conflicts involve multiple platforms:**

1. **Assess Scope**: Determine which platforms are involved and affected
2. **Coordinate Response**: Ensure consistent messaging across platforms
3. **Central Documentation**: Maintain single source of truth for decisions
4. **Follow-Up**: Monitor resolution across all affected platforms

#### 7.2.2 Platform-Specific Limitations
**When platform capabilities limit response options:**

1. **Work Within Constraints**: Use available tools effectively
2. **Cross-Platform Solutions**: Use other platforms to supplement capabilities
3. **Escalation**: Move to more capable platform when necessary
4. **Documentation**: Record limitations and workarounds for future reference

## 8. ADVANCED COORDINATION SCENARIOS

### 8.1 Crisis Management Across Platforms

#### 8.1.1 Multi-Platform Crisis Response

**Coordinated Crisis Protocol:**
1. **Immediate Assessment**: Determine scope and platforms affected
2. **Alert Network**: Notify all relevant staff across platforms simultaneously
3. **Consistent Messaging**: Coordinate response messages and actions
4. **Resource Mobilization**: Deploy appropriate staff to each platform
5. **Documentation**: Maintain central crisis log and decision tracking
6. **Recovery Coordination**: Ensure consistent follow-up across platforms

#### 8.1.2 Platform-Specific Crisis Adaptations

**Discord Crisis Response:**
- Immediate voice/text channel moderation
- Real-time coordination with other staff
- Quick community communications and updates
- Voice chat crisis intervention if needed

**Forum Crisis Response:**
- Detailed written responses and explanations
- Long-form crisis resources and support
- Archived information for future reference
- Community discussion facilitation

**Repository Crisis Response:**
- Technical issue assessment and response
- Code security and integrity protection
- Contributor communication and coordination
- Development process continuity

### 8.2 Large-Scale Community Events

#### 8.2.1 Multi-Platform Event Coordination

**Planning Phase:**
- **Platform Assessment**: Determine which platforms will be involved
- **Staff Assignment**: Assign platform-specific and coordination staff
- **Resource Preparation**: Prepare platform-specific materials and tools
- **Communication Plan**: Establish clear communication protocols

**Execution Phase:**
- **Real-Time Coordination**: Maintain communication between platforms
- **Issue Response**: Handle problems consistently across platforms
- **Community Support**: Provide assistance and guidance across platforms
- **Documentation**: Track event progress and outcomes

**Follow-Up Phase:**
- **Community Feedback**: Gather input from all platforms
- **Performance Review**: Assess coordination effectiveness
- **Documentation Update**: Record lessons learned and improvements
- **Planning Enhancement**: Improve processes for future events

### 8.3 Policy Implementation Across Platforms

#### 8.3.1 New Policy Rollout

**Coordinated Implementation:**
1. **Policy Development**: Create core policy with platform-specific adaptations
2. **Staff Training**: Ensure all cross-platform staff understand new requirements
3. **Communication Strategy**: Plan announcement and education across platforms
4. **Implementation Timeline**: Coordinate rollout timing across platforms
5. **Monitoring**: Track implementation consistency and effectiveness
6. **Adjustment**: Make coordinated adjustments based on early feedback

## 9. PERFORMANCE METRICS AND EVALUATION

### 9.1 Cross-Platform Effectiveness Metrics

#### 9.1.1 Coordination Quality Indicators

**Consistency Metrics:**
- Policy enforcement alignment across platforms
- Response time consistency for similar issues
- User satisfaction with cross-platform experience
- Staff coordination effectiveness ratings

**Efficiency Metrics:**
- Information distribution speed and accuracy
- Cross-platform problem resolution time
- Resource utilization across platforms
- Duplicate work reduction achievements

#### 9.1.2 Community Impact Assessment

**User Experience Metrics:**
- Cross-platform user retention and engagement
- Platform navigation and utilization patterns
- User support satisfaction across platforms
- Community growth and participation metrics

### 9.2 Continuous Improvement Process

#### 9.2.1 Regular Review Cycles

**Monthly Reviews:**
- Cross-platform coordination challenges and successes
- User feedback and experience improvements
- Staff coordination effectiveness and support needs
- Platform-specific adaptation requirements

**Quarterly Assessments:**
- Comprehensive policy consistency evaluation
- Cross-platform event and initiative effectiveness
- Staff training and development needs assessment
- Technology and tool effectiveness review

#### 9.2.2 Feedback Integration

**Community Input:**
- Regular surveys about cross-platform experience
- Focus groups with active multi-platform users
- Feedback analysis and trend identification
- Implementation of user-suggested improvements

**Staff Input:**
- Regular coordination team meetings and feedback sessions
- Cross-platform challenge identification and solution development
- Best practice sharing and knowledge transfer
- Professional development and training requests

## 10. CERTIFICATION AND COMPETENCY REQUIREMENTS

### 10.1 Cross-Platform Coordinator Qualifications

#### 10.1.1 Required Competencies

**Technical Skills:**
- Proficiency with all relevant platforms and their moderation tools
- Understanding of platform-specific features and limitations
- Ability to adapt communication style to different platform cultures
- Knowledge of integration tools and coordination systems

**Communication Skills:**
- Clear, consistent messaging across different contexts
- Cultural sensitivity and inclusive communication practices
- Crisis communication and de-escalation abilities
- Professional representation of community values

**Leadership Skills:**
- Team coordination and collaboration capabilities
- Problem-solving and decision-making under pressure
- Conflict resolution and mediation skills
- Mentoring and training abilities for platform-specific staff

#### 10.1.2 Training Requirements

**Foundation Training:**
- Complete all platform-specific training modules
- Demonstrate competency in each platform's moderation tools
- Pass assessment on cross-platform policy consistency
- Complete crisis response and inclusive moderation training

**Advanced Training:**
- Cross-platform event coordination and management
- Advanced crisis response and multi-platform coordination
- Leadership and mentoring skills for cross-platform teams
- Continuous education on emerging platforms and technologies

### 10.2 Performance Standards and Evaluation

#### 10.2.1 Regular Assessment Framework

**Quarterly Performance Reviews:**
- Cross-platform coordination effectiveness evaluation
- Community feedback integration and response assessment
- Policy consistency and adaptation quality review
- Professional development progress and goal setting

**Annual Comprehensive Assessment:**
- 360-degree feedback from community members and staff across platforms
- Cross-platform initiative leadership and success evaluation
- Crisis response and complex situation management assessment
- Long-term strategic thinking and community building contribution

#### 10.2.2 Continuous Development Requirements

**Ongoing Learning:**
- Monthly platform update training and adaptation
- Regular policy review and alignment sessions
- Cross-platform best practice research and implementation
- Emerging technology evaluation and integration planning

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*This Cross-Platform Coordination Training document is part of our comprehensive staff development program designed to create seamless community experiences across all platforms. For questions about cross-platform coordination techniques or to report training completion, please contact leadership through designated staff channels.*

**Document Version**: 1.0
**Last Updated**: 25 September 2025
**Next Review Date**: 25 March 2026