---
title: Professional Services and Commission Policy
---

**PROFESSIONAL SERVICES, CONSULTING, AND COMMISSION ENGAGEMENTS**

## 1. INTRODUCTION AND SCOPE

### 1.1. Policy Overview

This Professional Services and Commission Policy ("Policy") establishes the terms, conditions, and procedures governing professional services, consulting engagements, and commission-based work provided by NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

### 1.2. Legal Framework Integration

**IMPORTANT: This Policy does not create any binding service agreements. All professional services engagements require separate written agreements that supersede this Policy. Comprehensive disclaimers, warranty limitations, and liability protections are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**

### 1.3. Scope of Application

This Policy applies to:
**(a)** All professional services and consulting engagements;
**(b)** All commission-based development and technical work;
**(c)** All mentorship and training services;
**(d)** All initial consultations and project discussions.

## 2. AVAILABLE SERVICES

### 2.1. Service Categories

We offer professional services in the following categories:

**(a)** **Discord Bot Development**: Custom bot development to enhance server functionality, including feature implementation, integration services, and ongoing maintenance;
**(b)** **Web Development**: Website and web application development services, ranging from simple websites to complex web applications, including front-end and back-end development;
**(c)** **Community Management**: Strategic consulting and services for growing and maintaining thriving online communities, including moderation strategies, engagement programmes, and community growth planning;
**(d)** **Technical Consulting**: Expert technical advice and consultation on technology-related projects, decisions, and strategic planning.

### 2.2. Service Limitations

**IMPORTANT DISCLAIMERS:**
**(a)** Services are provided subject to availability and our sole discretion to accept or decline engagements;
**(b)** Service scope, deliverables, and timelines are determined through separate written agreements;
**(c)** We reserve the right to refuse service for any reason, including conflicts of interest, resource constraints, or project incompatibility;
**(d)** All services are subject to our Terms of Service, Acceptable Use Policy, and applicable legal frameworks.

## 3. ENGAGEMENT OPTIONS AND CONSULTATION SERVICES

### 3.1. Initial Consultation Services

We offer structured consultation services to assess project needs and determine appropriate engagement approaches:

### 3.2. Quick Sync Consultation (15 Minutes)

**Purpose and Scope:**
**(a)** **Intended Use**: Initial project discussions, quick advice, or community plan reviews for well-defined product ideas;
**(b)** **Duration**: Fifteen (15) minutes;
**(c)** **Outcome**: Rapid insights and directional guidance for project planning;
**(d)** **Limitations**: Quick sync consultations provide preliminary guidance only and do not constitute comprehensive project planning or binding service commitments.

### 3.3. In-Depth Consultation (30 Minutes)

**Purpose and Scope:**
**(a)** **Intended Use**: Detailed project planning, technical strategy discussions, or exploration of long-term collaboration opportunities for complex, long-term, or in-depth projects;
**(b)** **Duration**: Thirty (30) minutes;
**(c)** **Outcome**: Comprehensive project assessment and tailored recommendations;
**(d)** **Limitations**: In-depth consultations provide strategic guidance but do not constitute binding service agreements or guarantee project acceptance.

### 3.4. Mentorship Session (60 Minutes)

**Purpose and Scope:**
**(a)** **Intended Use**: Personalized guidance and skill development for individuals seeking to enhance skills in development, community management, or related technical areas;
**(b)** **Duration**: Sixty (60) minutes;
**(c)** **Outcome**: Personalized learning path recommendations, hands-on project guidance, and ongoing support planning;
**(d)** **Limitations**: Mentorship sessions provide educational guidance and do not create ongoing mentorship relationships unless separately agreed.

### 3.5. Consultation Terms and Conditions

**IMPORTANT:**
**(a)** Consultation services are provided for informational and planning purposes only;
**(b)** Consultations do not create any binding service agreements or commitments;
**(c)** All consultation outcomes, recommendations, and advice are provided "as is" without warranties;
**(d)** Consultation fees, if applicable, are non-refundable and do not guarantee project acceptance or service provision.

## 4. SERVICE ENGAGEMENT PROCESS

### 4.1. Initial Inquiry and Assessment

**Engagement Process:**
**(a)** **Commission Request Submission**: Submit initial inquiries through our [commission request form](https://forms.nhcarrigan.com/o/docs/forms/a9K6uzJkpnTfnKgo19b4Rp/4);
**(b)** **Initial Review**: We review all commission requests to assess project scope, compatibility, and resource availability;
**(c)** **Consultation Scheduling**: Appropriate consultation services may be scheduled to discuss project requirements and engagement options;
**(d)** **Project Assessment**: Comprehensive assessment of project feasibility, timeline, and resource requirements.

### 4.2. Service Agreement Requirements

**Formal Engagement:**
**(a)** All professional service engagements require separate written service agreements;
**(b)** Service agreements specify project scope, deliverables, timelines, compensation, and terms;
**(c)** No services are provided until a written service agreement is executed by both parties;
**(d)** Service agreements supersede this Policy and establish binding terms for specific engagements.

### 4.3. Project Acceptance and Rejection

**Engagement Decisions:**
**(a)** We reserve the right to accept or decline any project at our sole discretion;
**(b)** Project acceptance is subject to resource availability, project compatibility, and our assessment of project feasibility;
**(c)** We are not obligated to provide reasons for project rejection;
**(d)** Consultation fees, if paid, are non-refundable regardless of project acceptance or rejection.

## 5. SERVICE QUALITY AND DELIVERABLES

### 5.1. Service Standards

We are committed to delivering high-quality professional services:
**(a)** **Expertise**: Years of experience in development, community management, and technical consulting;
**(b)** **Flexibility**: Multiple engagement options to accommodate diverse project needs and preferences;
**(c)** **Personalized Approach**: Tailored solutions addressing unique project challenges and requirements;
**(d)** **Quality Commitment**: Focus on delivering high-value insights and solutions in every engagement.

### 5.2. Deliverable Specifications

**Service Deliverables:**
**(a)** All deliverables are specified in individual service agreements;
**(b)** Deliverables are provided in accordance with agreed specifications and timelines;
**(c)** We reserve the right to modify deliverables with client consent and appropriate agreement amendments;
**(d)** Deliverable acceptance and approval processes are established in service agreements.

### 5.3. Service Limitations and Disclaimers

**IMPORTANT DISCLAIMERS:**
**(a)** Services are provided "as is" subject to the limitations and disclaimers in our Limitation of Liability and Indemnification Policy;
**(b)** We do not guarantee specific project outcomes, business results, or performance metrics;
**(c)** Service quality and outcomes may vary based on project complexity, client cooperation, and external factors;
**(d)** We are not responsible for client decisions made based on our services or recommendations.

## 6. COMPENSATION AND PAYMENT TERMS

### 6.1. Fee Structure

**Compensation Arrangements:**
**(a)** Consultation fees, if applicable, are specified at the time of consultation scheduling;
**(b)** Professional service fees are established in individual service agreements;
**(c)** Payment terms, schedules, and methods are specified in service agreements;
**(d)** All fees are non-refundable except as specifically provided in service agreements.

### 6.2. Payment Processing

**Payment Methods:**
**(a)** Payments are processed through secure third-party payment processors;
**(b)** Payment processing is subject to third-party platform terms and conditions;
**(c)** We are not responsible for payment processing delays or issues caused by third-party platforms;
**(d)** Payment information is handled in accordance with our Privacy Policy and applicable data protection laws.

### 6.3. Refund Policy

**Refund Terms:**
**(a)** Consultation fees are non-refundable;
**(b)** Professional service refunds are governed by individual service agreements;
**(c)** Refund requests must be submitted in writing and are subject to our review and approval;
**(d)** We reserve the right to refuse refunds for services already provided or work already completed.

## 7. INTELLECTUAL PROPERTY AND OWNERSHIP

### 7.1. Work Product Ownership

**Intellectual Property Rights:**
**(a)** Work product ownership is specified in individual service agreements;
**(b)** Unless otherwise agreed, we retain ownership of pre-existing intellectual property, tools, and methodologies;
**(c)** Client-specific work product ownership is determined by service agreement terms;
**(d)** All intellectual property terms are subject to applicable laws and our Terms of Service.

### 7.2. License and Usage Rights

**Usage Rights:**
**(a)** Usage rights for work product are established in service agreements;
**(b)** We may retain rights to use anonymised work product for portfolio and marketing purposes;
**(c)** Client usage rights are limited to the scope specified in service agreements;
**(d)** Unauthorised use of work product may constitute intellectual property infringement.

## 8. CONFIDENTIALITY AND PRIVACY

### 8.1. Confidential Information

**Confidentiality Obligations:**
**(a)** Confidentiality terms are established in individual service agreements;
**(b)** We maintain confidentiality of client information in accordance with our Privacy Policy and service agreements;
**(c)** Client information is not shared with third parties except as necessary for service provision or as required by law;
**(d)** Confidentiality obligations survive termination of service agreements.

### 8.2. Data Protection

**Privacy and Data Security:**
**(a)** Client data is handled in accordance with our Privacy Policy and applicable data protection laws;
**(b)** We implement reasonable security measures to protect client information;
**(c)** We are not liable for data breaches caused by third-party systems or client security failures;
**(d)** Data retention and deletion policies are specified in service agreements.

## 9. LIMITATION OF LIABILITY AND DISCLAIMERS

### 9.1. Reference to Comprehensive Liability Framework

**IMPORTANT: Comprehensive liability limitations, damage exclusions, maximum liability caps, and all related legal protections are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference and governs all matters related to professional services and consulting engagements.**

### 9.2. Service-Specific Disclaimers

**Additional Limitations:**
**(a)** We are not liable for business decisions, outcomes, or results based on our services or recommendations;
**(b)** We do not guarantee specific project outcomes, performance metrics, or business results;
**(c)** We are not responsible for third-party services, platforms, or tools used in connection with our services;
**(d)** Our liability is limited to the maximum extent permitted by applicable law and service agreements.

## 10. TERMINATION AND CANCELLATION

### 10.1. Service Termination

**Termination Rights:**
**(a)** Termination rights and procedures are specified in individual service agreements;
**(b)** We reserve the right to terminate services for violations of our Terms of Service or service agreements;
**(c)** Clients may terminate services in accordance with service agreement terms;
**(d)** Termination does not affect accrued obligations or rights established prior to termination.

### 10.2. Cancellation Policy

**Cancellation Terms:**
**(a)** Consultation cancellations are subject to our cancellation policy specified at the time of scheduling;
**(b)** Service engagement cancellations are governed by individual service agreements;
**(c)** Cancellation fees may apply as specified in service agreements;
**(d)** We reserve the right to refuse future services following cancellation or termination.

## 11. CONTACT INFORMATION AND INQUIRIES

### 11.1. Commission and Service Inquiries

For inquiries about professional services or to submit commission requests:

**Commission Request Form:** [https://forms.nhcarrigan.com/o/docs/forms/a9K6uzJkpnTfnKgo19b4Rp/4](https://forms.nhcarrigan.com/o/docs/forms/a9K6uzJkpnTfnKgo19b4Rp/4)

**Email:** contact@nhcarrigan.com

**Response Time:** Within 7-10 business days for service inquiries

### 11.2. General Contact

For general inquiries about our organisation or services:

**Email:** contact@nhcarrigan.com

**Discord Community:** https://chat.nhcarrigan.com

## 12. ACKNOWLEDGEMENT AND AGREEMENT

### 12.1. Policy Acceptance

By engaging our professional services or submitting commission requests, you acknowledge that you have:
**(a)** Read, understood, and agree to comply with this Policy;
**(b)** Understood that this Policy does not create binding service agreements;
**(c)** Agreed that all professional services require separate written service agreements;
**(d)** Acknowledged all disclaimers, limitations, and legal protections incorporated by reference.

### 12.2. Service Agreement Supremacy

**IMPORTANT: This Policy provides general information about our professional services. All actual service engagements are governed by separate written service agreements that supersede this Policy and establish binding terms for specific projects.**


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*This Professional Services and Commission Policy establishes general terms and information about our professional services offerings. This Policy does not create binding service agreements. All professional service engagements require separate written agreements. For questions about our services, please contact us through the commission request form or at contact@nhcarrigan.com.*
