---
title: Letter of Recommendation and Character Reference Policy
---

**POLICY GOVERNING REQUESTS FOR LETTERS OF RECOMMENDATION AND CHARACTER REFERENCES**

## 1. INTRODUCTION AND SCOPE

### 1.1. Policy Overview

This Letter of Recommendation and Character Reference Policy ("Policy") establishes the terms, conditions, and procedures governing requests for letters of recommendation and character references from NHCarrigan ("we," "us," "our," or "the Company"). This Policy operates within our comprehensive legal and policy framework, incorporating our Terms of Service, Privacy Policy, Community Code of Conduct, and all applicable legal protections by reference.

### 1.2. Service Availability and Eligibility

**IMPORTANT: Letters of recommendation and character references are provided as a FREE service EXCLUSIVELY to active members of our community. These services are NOT available to the general public. To be eligible, you MUST be an active, engaged member of our community with demonstrated participation and engagement. We reserve the right to verify community membership and activity before accepting any recommendation request.**

### 1.3. Legal Framework Integration

**IMPORTANT: This Policy does not create any binding obligations to provide recommendations or references. All recommendation requests are subject to our sole discretion and assessment of our relationship with the requester. Comprehensive disclaimers, warranty limitations, and liability protections are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference.**

### 1.4. Scope of Application

This Policy applies to:
**(a)** All requests for letters of recommendation for academic, professional, or other purposes;
**(b)** All requests for character references for employment, volunteer positions, or other opportunities;
**(c)** All requests for professional endorsements or testimonials;
**(d)** All recommendation-related communications and interactions.

## 2. TYPES OF RECOMMENDATIONS AND REFERENCES

### 2.1. Academic Recommendations

**Academic Recommendation Letters:**
**(a)** Letters supporting applications for academic programmes, scholarships, or educational opportunities;
**(b)** Letters addressing academic performance, potential, and suitability for educational programmes;
**(c)** Academic recommendations are provided based on our direct knowledge of the requester's academic work, performance, or collaboration;
**(d)** We reserve the right to decline academic recommendations if we lack sufficient knowledge of the requester's academic qualifications or performance.

### 2.2. Professional Recommendations

**Professional Recommendation Letters:**
**(a)** Letters supporting employment applications, job opportunities, or career advancement;
**(b)** Letters addressing professional skills, work performance, and professional character;
**(c)** Professional recommendations are provided based on our direct experience working with or supervising the requester;
**(d)** We reserve the right to decline professional recommendations if we lack sufficient professional relationship or direct work experience with the requester.

### 2.3. Character References

**Character Reference Letters:**
**(a)** Letters addressing personal character, integrity, and suitability for positions requiring trust or responsibility;
**(b)** Letters supporting applications for volunteer positions, community roles, or other opportunities requiring character assessment;
**(c)** Character references are provided based on our personal knowledge of the requester's character and conduct;
**(d)** We reserve the right to decline character references if we lack sufficient personal knowledge of the requester or cannot provide a positive reference in good faith.

### 2.4. Recommendation Limitations

**IMPORTANT DISCLAIMERS:**
**(a)** We only provide recommendations for individuals with whom we have a direct, meaningful relationship;
**(b)** We will not provide recommendations if we cannot do so honestly and positively;
**(c)** We reserve the right to decline any recommendation request at our sole discretion;
**(d)** We are not obligated to provide reasons for declining recommendation requests.

## 3. REQUEST ELIGIBILITY AND REQUIREMENTS

### 3.1. Relationship Requirements

**ELIGIBILITY REQUIREMENT - ACTIVE COMMUNITY MEMBERSHIP:**

**IMPORTANT: Letters of recommendation and character references are FREE services provided EXCLUSIVELY to active members of our community. These services are NOT available to the general public or individuals who are not actively engaged in our community.**

For comprehensive eligibility requirements, eligibility criteria, and information about becoming an active community member, please refer to our [Community Membership Eligibility Policy](/about/community-membership-eligibility).

### 3.2. Request Information Requirements

**Required Information:**
**(a)** **Request Purpose**: Clear explanation of why the recommendation is needed and what opportunity it supports;
**(b)** **Opportunity Details**: Information about the position, programme, or opportunity the recommendation supports;
**(c)** **Deadline Information**: Specific deadline for when the recommendation is needed;
**(d)** **Submission Instructions**: Detailed instructions for how and where to submit the recommendation;
**(e)** **Relevant Context**: Any specific points, skills, or experiences the requester would like us to address;
**(f)** **Relationship Context**: Brief summary of our relationship and how we know each other;
**(g)** **Additional Materials**: Any relevant materials such as resumes, portfolios, or application materials that may assist in writing the recommendation.

### 3.3. Request Submission Process

**Submission Requirements:**
**(a)** All recommendation requests must be submitted through our official recommendation request form;
**(b)** Requests submitted through other channels may not be processed or may experience delays;
**(c)** Incomplete requests may be returned for additional information before processing;
**(d)** We reserve the right to request additional information or clarification before accepting a recommendation request.

## 4. RECOMMENDATION PROCESS AND TIMELINES

### 4.1. Request Review and Acceptance

**Review Process:**
**(a)** We review all recommendation requests to assess eligibility, relationship sufficiency, and our ability to provide a meaningful recommendation;
**(b)** Request review typically occurs within five (5) business days of submission;
**(c)** We will notify requesters of acceptance or decline within five (5) business days;
**(d)** Request acceptance does not guarantee recommendation provision if we later determine we cannot provide a positive recommendation in good faith.

### 4.2. Recommendation Preparation Timeline

**Timeline Expectations:**
**(a)** Accepted recommendations are typically completed within ten (10) to fourteen (14) business days of acceptance;
**(b)** Rush requests may be accommodated at our sole discretion but are not guaranteed;
**(c)** Requesters must provide a minimum of three (3) weeks advance notice for recommendation requests;
**(d)** Requests with less than three (3) weeks notice may be declined or may not be completed by the requested deadline;
**(e)** We are not liable for missed deadlines if insufficient notice is provided or if requesters fail to provide required information in a timely manner.

### 4.3. Recommendation Delivery

**Delivery Methods:**
**(a)** Recommendations are provided in WRITTEN FORMAT ONLY;
**(b)** We do NOT schedule calls or video meetings to conduct recommendations; all recommendations are provided as written letters or documents;
**(c)** Recommendations may be delivered through methods specified in the request, including:
    **(i)** Direct submission to the requesting organisation or institution;
    **(ii)** Email delivery to the requester or designated recipient;
    **(iii)** Physical letter delivery when required;
    **(iv)** Online submission through designated portals or systems;
**(d)** Requesters are responsible for providing accurate submission instructions and contact information;
**(e)** We are not responsible for delivery failures caused by incorrect submission information or third-party system failures;
**(f)** Requesters will be notified when recommendations have been submitted or delivered.

## 5. RECOMMENDATION CONTENT AND STANDARDS

### 5.1. Recommendation Accuracy and Honesty

**Content Standards:**
**(a)** All recommendations are written honestly and accurately based on our direct knowledge and experience;
**(b)** We will not misrepresent facts, exaggerate qualifications, or provide false information in recommendations;
**(c)** Recommendations reflect our genuine assessment of the requester's qualifications, character, and suitability;
**(d)** We reserve the right to decline requests if we cannot provide a positive recommendation in good faith.

### 5.2. Recommendation Scope

**Content Limitations:**
**(a)** Recommendations address only matters within our direct knowledge and experience;
**(b)** We will not speculate about matters outside our direct knowledge;
**(c)** Recommendations focus on relevant qualifications, skills, and experiences related to the requested opportunity;
**(d)** We are not obligated to address every aspect requested if it falls outside our knowledge or experience.

### 5.3. Confidentiality and Privacy

**Privacy Protections:**
**(a)** Recommendation content is confidential and shared only with designated recipients;
**(b)** Requesters may request copies of recommendations in accordance with applicable laws and policies;
**(c)** Recommendation content is subject to our Privacy Policy and data protection practices;
**(d)** We maintain confidentiality of recommendation requests and content except as necessary for recommendation provision or as required by law.

## 6. LIMITATIONS AND RESTRICTIONS

### 6.1. Recommendation Limitations

**Service Limitations:**
**(a)** We reserve the right to decline any recommendation request at our sole discretion;
**(b)** We will not provide recommendations if we cannot do so honestly and positively;
**(c)** We are not obligated to provide reasons for declining recommendation requests;
**(d)** Recommendation provision does not guarantee any specific outcome or result for the requester.

### 6.2. Frequency Limitations

**Request Frequency:**
**(a)** We may limit the number of recommendations provided to the same requester within a specified time period;
**(b)** Multiple simultaneous requests from the same requester may be consolidated or prioritized at our discretion;
**(c)** We reserve the right to decline requests if we determine recommendation provision would be excessive or burdensome;
**(d)** Requesters should coordinate multiple recommendation needs to minimise burden and ensure timely completion.

### 6.3. Prohibited Uses

**Restrictions:**
**(a)** Recommendations may not be used for purposes other than those specified in the original request;
**(b)** Requesters may not alter, modify, or misrepresent recommendation content;
**(c)** Recommendations may not be used to support fraudulent, illegal, or unethical activities;
**(d)** Violation of these restrictions may result in revocation of recommendations and refusal of future requests.

## 7. LIMITATION OF LIABILITY AND DISCLAIMERS

### 7.1. Reference to Comprehensive Liability Framework

**IMPORTANT: Comprehensive liability limitations, damage exclusions, maximum liability caps, and all related legal protections are set forth in our Limitation of Liability and Indemnification Policy, which is incorporated herein by reference and governs all matters related to recommendation requests and provision.**

### 7.2. Recommendation-Specific Disclaimers

**Additional Limitations:**
**(a)** Recommendations are provided as FREE services offered in good faith, to the best of our ability and knowledge;
**(b)** We are NOT liable for ANY outcomes, decisions, or results that arise from recommendations we provide, including but not limited to acceptance, approval, success, rejection, or any consequences related to opportunities supported by our recommendations;
**(c)** What you do with the information and recommendations provided is YOUR OWN RESPONSIBILITY;
**(d)** We do not guarantee acceptance, approval, or success in any opportunity supported by our recommendations;
**(e)** We are not responsible for third-party decisions, application processes, or evaluation criteria;
**(f)** Our liability is limited to the maximum extent permitted by applicable law;
**(g)** Recommendations are provided "as is" without warranties of any kind.

## 8. REQUEST FORM AND SUBMISSION

### 8.1. Official Request Form

**Submission Channel:**
**(a)** All recommendation requests must be submitted through our official recommendation request form;
**(b)** The recommendation request form is available at: [Recommendation Request Form](https://forms.nhcarrigan.com/o/docs/forms/kGfLxZpmevftGCgqBzjoGD/4);
**(c)** Requests submitted through other channels may not be processed or may experience significant delays;
**(d)** The form collects all required information for recommendation request processing and preparation.

### 8.2. Form Completion Requirements

**Form Requirements:**
**(a)** Requesters must complete all required fields in the recommendation request form;
**(b)** Incomplete forms may be returned for additional information before processing;
**(c)** Requesters should provide accurate, complete information to ensure timely and accurate recommendation preparation;
**(d)** False or misleading information in request forms may result in request denial or recommendation revocation.

## 9. CONTACT INFORMATION AND INQUIRIES

### 9.1. Recommendation Inquiries

For questions about this Policy or recommendation requests:

**Email:** contact@nhcarrigan.com

**Subject Line:** Recommendation Policy Inquiry - [Brief Description]

**Response Time:** See our [Contact Policy](/about/contact) for response time expectations.

### 9.2. Request Status Inquiries

For questions about the status of submitted recommendation requests:

**Email:** contact@nhcarrigan.com

**Subject Line:** Recommendation Request Status - [Your Name]

**Response Time:** See our [Contact Policy](/about/contact) for response time expectations.

### 9.3. General Contact

For general inquiries about our organisation or services:

**Email:** contact@nhcarrigan.com

**Discord Community:** https://chat.nhcarrigan.com

## 10. ACKNOWLEDGEMENT AND AGREEMENT

### 10.1. Policy Acceptance

By submitting a recommendation request, you acknowledge that you have:
**(a)** Read, understood, and agree to comply with this Policy;
**(b)** Understood that recommendation provision is at our sole discretion;
**(c)** Provided accurate and complete information in your request;
**(d)** Acknowledged all disclaimers, limitations, and legal protections incorporated by reference.

### 10.2. Request Accuracy

**IMPORTANT: By submitting a recommendation request, you represent and warrant that all information provided is accurate, complete, and truthful. False or misleading information may result in request denial, recommendation revocation, or refusal of future requests.**


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*This Letter of Recommendation and Character Reference Policy establishes the terms and procedures governing recommendation requests. This Policy does not create binding obligations to provide recommendations. All recommendation requests are subject to our sole discretion and assessment of our relationship with requesters. For questions about this Policy or to submit a recommendation request, please use the official recommendation request form or contact us at contact@nhcarrigan.com.*

